From start to finish the fireplace plus crew did a phenomenal job. Going through the showroom…read morepicking out what we needed and what would work for us was very simple. Brandon did a great job of helping us through that process. Installation was even easier, and after he was completed and cleaned up, did not look like he was even there. Could not recommend them more.

They installed the fireplace into a chase on an outside wall without reinstalling missing…read moreinsulation as required by IL Energy Code (which requires the entire fireplace chase to be finished equivalent to the rest of the outside wall--i.e. insulation and drywall). In addition, a more-than-sufficiently-large hole was cut into the back of the chase for the vent, which to my recollection did not receive any insulation either. I didn't think much of it until winter hit--bringing serious cold air drafts, along with frosty ice build up on the front of the fireplace frame within the house. I have since learned the repeated ice build up and melting will lead to wood rot, mold and rusting of the fireplace. I sent a few emails to Neal (the owner) about the issue. He not only refused to discuss it, but is also trying to push the responsibility off on a handyman. That is, prior the fireplace install, Ithe overhang edge of the chase roof had to be removed so the outside gas vent would have more clearance. Due to Neal's high "day rate" for a few hours of work, I hired my own guy to remove the overhang. Neal also wanted the fireplace box removed to measure clearance inside the chase and he subsequently rec'd photos and measurements. Despite clear lack of insulation and drywall across the ceiling of the chase, he and his team never mentioned it, nor did they come prepared to satisfy that aspect per IL energy code. With exposed plywood and nails from the shake roof above, and torn drywall corners visible, they simply installed the fireplace box, leaving the entire ceiling of the chase without insulation or drywall. I'm not the fireplace expert; I relied on him and his team--just as they directed that the overhang on the outside should be removed. Just as they directed to clear out the old fireplace box so they could measure. Yet...no mention of energy codes or insulating the chase. It would certainly be incumbent on a company claiming to be professional fireplace installers to address this one way or another, vs simply ignoring it. No wonder this company requires deposits upfront followed by immediate payment in full. I have also since learned they have held onto my credit card info (more than a year and half later) and charged a service fee without my authorization ($257.50 to change a few double A batteries instead of mentioning "there are batteries, did you check them?" when I called to say the fireplace wasn't turning on). Certainly leaves the customer feeling taken advantage of. Very bad experiences all around with Fireplaces Plus. UPDATE: He threatening me with a lawsuit unless I remove my review. My review is honest and accurate. I wonder how often other unhappy customers have felt intimidated enough by his lawsuit threat to remove their negative reviews...?

Could not be more impressed. Peter was able to fit us in just a few days and did a thorough job…read moreinspecting and cleaning our chimneys. A thoroughly nice and honest guy who wants the best for his customers. Did not try to upsell anything. I would trust his advice complete.y Absolute must use company.

The cap of our chimney flew off in last weeks wind storm. Peter came out (when others said it would…read morebe weeks before they could help) and put it back on same day. Super fair prices. We are SO grateful for how easy he was to work with and efficient and fair. Thank you Peter! Will be recommending to everyone we can.

We love our gas fireplace from Hearth & Home. Nate did our annual inspection and he was great, very…read morecommunicative, friendly, professional and informative. We highly recommend this business.

Jeff is amazing! He is so thorough and friendly. literally no stone or log is left unturned when…read morecleaning the fireplace. Thank you Jeff!

I'm very disappointed with my experience with this company. I felt like the salesman who came out…read morerecommended a significant amount of work that was unnecessary, and the repair they ultimately offered was extremely overpriced in my opinion. The price they quoted me was around $3,000, and I've included some pictures below. What concerns me most is the lack of trust I now have in their recommendations. I previously hired this company to do tuckpointing work for me. About three years later, I contacted them about touching up a few areas, and I was told the work was already in bad shape. When I reminded them that they were the ones who had performed the original work, the response was essentially, "Oh, we can just repair these couple of bricks. It's not a big deal." After that experience, and now being presented with what I believe is an unnecessarily expensive repair, I simply don't feel comfortable doing business with this company anymore. When you hire a company and spend good money on their work, you expect fair pricing, honest recommendations, and quality workmanship. Unfortunately, that's not the experience I had.

Romen was great! communicative from the time I made the appointment to calling at our appointment…read moretime to update me on his ETA. He was thorough in his investigation of the problem and did his best to fix our chimney with the most economical and lasting quality solution. I highly recommend!

Maks came out and gave us a very reasonable estimate on rebuilding our two chimneys. He helped us…read morepick out a matching stone as one chimney was only going to be rebuilt from the roof line up so it had to compliment the bottom half. He protected our brand new roof and worked with the roofers to ensure that everything met the proper requirements for a waterproof and sound installation. I would definitely hire the Stone and Brick Masonry Group for any of my chimney and masonry needs.

I would not hire them again. My patio is fairly new. Before they came it was sealed properly…read more After they came it fell apart after 6 mo. They'll tell you every excuse in the book, saying the patio has too much shade, poor drainage, etc. But the fact is, it was sealed and fine until they came, resealed/sanded it and then it was a disaster. Now I have to get it redone properly again. What a waste of money that was. Do not listen to the excuses they provide. They will reply here and it's 100% a lie. They would not come and redo it for me. So I will never recommend this place to anyone. Poor craftsmanship on their part. And they would not resolve it, so not a trustworthy business. Come with the excuses. Adios. https://youtu.be/e7CbCTkfPxE - view of the shoddy craftsmanship applied to my entire patio. The whole thing looks like this now and did after 6 mo of them redoing the patio. Before this, I never had problems to this degree, period. Nothing even close to this state. My entire patio has sun hitting it, there's no excuses here. There's guards along the edge to keep plants from penetrating it, always has been. They'll throw every excuse at the book while other contractors will just make it right, even if they have to redo such a poor job that did not hold up even for a year.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Honest and on time. Thoroughly explained what they did, what was needed and helped me understand…read morewhy. I will work with them again in the future.

It was a pleasure working with North Star Stone for our refurbished fireplace. Alan made the…read moreprocess simple and easy. More than that, the project happened and finished when they said it would. The crew that installed were great and the finished product is fantastic! We will use them again for my fireplace projects. Joey

As a firefighter/paramedic who prides himself in customer service, I regret to inform you North…read moreStar Stone does not! These old reviews certainly didn't help me, so hopefully my newer and accurate review can help you, and save you from wasting your time like me! I emailed one of their employee's named Sherry DeMatteis in an attempt to schedule a meeting to see their showroom (required by North Star Stone per their website). We agreed upon a date and time to meet. When I showed up for the scheduled meeting, Sherry had the date incorrect and nearly turned us away after driving an hour to get there! The NEW owner overheard our conversation and even though he was leaving for the day, met with us quickly (Shaunak Ahuja). He was very brief, and was teaching Sherry during our meeting as she was taking notes and asking questions to the newer owner. They kept referencing how the previous owner had left the business unexpectedly. The NEW owner ghosted us by never responding for months. I tried to place an order, but simply can't, and now with all this time that has lapsed with lack of response, I no longer wanted to. Our original meeting was held before school started for my children in August! Over four months with NO PROGRESS. Very frustrating and now we have to start over. I have reached out to Sherry twice via cellular phone, sent emails to Sherry DeMatteis at member+jp7144938@jobprogress.com, Alan@hxhome.solutions, and info@northstarstone.biz (all gathered from their website), but no response has been met in months. UPDATE 11-14-2022: When I originally wrote this review of North Star Stone, the newer owner, Shaunak Ahuja, contacted me via email, text, and by cellular phone. He promised to "make things right," and gave me his cell phone number. After contacting me a few times and me finally placing an order through Shaunak Ahuja, I came to find out his phone was full at 25G, and no order was actually placed or sent out. Shaunak Ahuja stated again he would send out the order that day. It's been almost a month since he resent the order. He has told me continually that he would send a contract, but no contract has been sent. I was hoping to update my review with a better and more positive response from the Owner and company, but unfortunately the facts are what they are. If this is how they handle customer service before and after placing an order, what happens when/if something goes wrong after the orders placed? Or installation? I would certainly rather not find out. I hope this review helps you. Best of luck of your home improvement projects!

I found Chimney Monkey on Yelp. I reached out to 5 different companies for an estimate and was and…read morestill am very impressed with the Owner Art and his team. Art answered all my questions while keeping all answers short and simple with no gimmicks. Once I scheduled I received a follow up text to let me know Team Chimney Monkey was on their way. The team arrived 10 minutes early, introduced themselves (Alex and Vitaly), wore bootys to protect our wood floors and explained the process. Approximate time was given for maintenance and Vitaly was right on! Inspected the roof top chimney and offered his expertise. Our Gas fireplace looks brand new. I highly recommend Chimney Monkey. Honest, competitive and their customer service is beyond 5 stars! Thank you Chimney Monkey.

Art was very professional, knowledgeable and respectful!…read more Great work and customer service. Will be calling Chimney Monkey back every year for a cleaning and inspection!