The service here has been hit or miss. The first person I talked to when I tried joining this…read morepractice was a bit impatient and unhelpful when I tried asking logistical questions about signing up with my PCP. Then she got my email address wrong when I tried to sign up for the patient portal. When I called back I spoke with Gwen, who was super friendly and helpful. She corrected the error right away. I arrived early for my first appointment and was taken in at a decent time but it took a while to actually see Dr. Virk. When I met him, he seemed very knowledgeable and patient with my questions and concerns. He seemed like he actually read through the thick patient intake packet I completed. He was warm and genial. He didn't seem to be in a huge rush to get me out of the door. I was pleased with my experience, and felt that the wait was worth it. When I got my lab work done, I messaged Dr. Virk but never received a response from him, only from his staff stating they had sent the message to him. When I tried to call, I left a callback number after a long wait and was never called back, though the automated message stated I was next in line. I left another message on the patient portal explaining this and my availability in trying to schedule an appointment. I did receive a call and voicemail the following morning. When I called back, I immediately received an answer and was able to schedule a phone visit within a few weeks. My previous doctor's office allowed people to schedule appointments online through their patient portal or via text, which I found helpful. I do wish this was the case with this office. I also wish I could see after visit care instructions and information on the patient portal, as I can be forgetful with verbal instructions and would like to be able to refer back on the specific directions my doctor has given. Overall, I like this office, but having a more modern way of scheduling appointments and accessing my health data would make it 5 stars.

I just got new insurance -I called to make an appt. For my blood pressure- they told me I couldn't…read moremake an appt because I owed $100 from a deductible from an insurance I no longer have from 2024- I have no problem paying I just wanted to look into it. Maria at billing was a horrible representation of how Dr. Pat runs her practice. This lady was unprofessional, made you feel dumb if you don't know medical terms she was using, raised her voice at me and was extremely rude... I did call the office back to let them know how business is being handled and I it Shouldn't matter if I'm a new patient or old patient you shouldn't be treated like that.

they respond to all my medical needs quickly and they send their nurses n e me to they show up to…read moremy home since I'm bed bound n can't walk the office experience was smooth

Super money hungry over here. They scheduled me as a telemedicine appt when I wanted to come in. I…read morerecommend just going to your local hospital not these irresponsible clinics where these people have no idea what's going on or how to manage patients. Someone else on yelp said his visit with the doctor felt transactional and I 100% agree. Please check the other 1 star reviews before going to this dogshit clinic

Dr. Rupal Shah is amazing! I've been her patient for the last 10 years. She's super smart,…read moreefficient, and really gets straight to the point--in the best way possible. She doesn't sugarcoat things, but she's never harsh; she just tells it like it is and helps you actually understand what's going on with your health. I love that she's thorough but still super respectful of your time. You can tell she genuinely cares about her patients and wants you to feel informed and confident about your care. Every visit feels productive, and I always leave knowing exactly what I need to do next. If you want a doctor who's sharp, honest, and truly on your side, Dr. Shah is the one.

Rude, uncaring and demeaning. Her associate doctor is wonderful if you can get in to see her.read more

The one star is for Dr. Muller... The office staff get ( Minus stars )... It is very improffasional…read moreand doesn't have any customer service skills. Always giving lectures and directions that doesn't make sense. Please check the previous reviews... Complicates issues and spends too much time arguing with patients. I do feel sorry for Dr. Muller. However, he did hire those unskilled people to do the poor job. Do not recommend.

It's pretty clear that everyone should stay away from this medical practice. Let's be clear, this…read moreis a business, and without patients you have no practice, well, the receptionist is doing a fantastic job of pushing patients/customers away. I highly suggest and encourage Dr. Muller to change/let go of his receptionist. I encourage everyone to read the other reviews, and not take my word for it. I'm moving on to another PCP because of his front office staff. Rude, disrespectful, lack of care, inconsiderate, just a few words to describe her. If you dont like working with people, find another profession, dont ruin someone's businesses, this advice is for the receptionist.

This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

Dr. Michael Baluyut is our primary physician. He's always addressing all our questions regarding…read moreour health problems. Erica is most helpful in regards to our health insurance and schedules for office visits. All the staff are very efficient. They all care for your well being.

Dr. Sanchez is an amazing, wonderful doctor who truly listens to his patients and is deeply…read moreconcerned with the quality of care he provides. His office is nice, and the staff has promptly handled all the forms and documents I've needed. I would recommend him over and over again as a family doctor. He takes a common-sense approach and spends ample time with each patient.

That time of year, annual wellness appointment. This has been my doctor for he last five years and…read moreI have nothing but good things to say. Dr Magina is the best and ladies if you're going through the change she's got your back. Office staff friendly and helpful. Shout out to Ebeny. Great job. Office is always nice and clean and no long wait times. The doctor actually spends time with you.

Great staff and doctors, felt very welcomed and cared for. The location is also very nice and clean.read more

They have you waiting 30mins -1hr after u get checking in. I've waited in the waiting room an hour…read moreafter being called as well. Understaffed and overbooked.

Been a patient with sathya for 5 yrs amazing dr horrible medical staff and everytime ive called i…read moreget the worst customer service . Rude dont care about the needs of patients . Its a disgrace to the medical profession to be honest . Ladies huff puff while on the phone i believe her name was stephanie . So rude . It immaculate how a medical staff can treat somebody only trying to ask a question or schedule an appointment. Its so unprofessional and sad that i have to deal with this everytime i call . Dr is amazing staff is horrible . If i can give the front staff a 0 i would .

When we were in Orange County (Irvine for 12 years and Fullerton's for another 3 years) our quest…read morefor a good family doctor always continued until we moved to Corona and found Dr.Sathya 4 years back. She is an amazing doctor who totally knows what she is doing. Everyone in our family including my 10 year old adore and respect her. She listened to my complaints and exactly knew what to prescribe that made a huge difference in my life - I wish I met her earlier. The staff is always patient and friendly even on their busiest days. My son who used to be scared of injections found a nurse here who gives him a shot without hurting!!