If I could give negative stars I would. I contacted this U-Haul location today because our refrigerator broke unexpectedly and I needed quick, basic guidance on which vehicle in their fleet would be suitable to move it. The employee who answered the phone demonstrated zero knowledge of the services or vehicles this business provides. Even more concerning, he abruptly hung up on me mid-conversation. When I attempted to call back to clarify or resolve the issue, my calls were repeatedly answered and immediately disconnected. This was not a dropped call--it was intentional. This level of unprofessionalism is unacceptable, especially for a business that people rely on during stressful, time-sensitive situations like unexpected appliance failures or moves. If you work for a company, you should at minimum understand what it offers and how to treat customers with basic respect. Hanging up on customers is not a mistake--it's a choice. Management should be aware that this location reflects poorly on the U-Haul brand. The lack of professionalism, accountability, and basic customer service here is astounding. I will not be returning, and I strongly caution others to think twice before relying on this location for anything time-sensitive or important. read more

Josh is friendly and highly knowledgeable about getting your package where it needs to go pronto! He'll give you the best quote based on your needs and even pack your items professionally for a very reasonable price. And there are no long lines! In & out in a jiffy. read more

The guy running this place clearly could not care less about customer service. He wasn't mean but he acted very much put-upon to answer questions or actually do anything. In addition: we needed to rent a pickup twice. After the first time we reserved the second time for a few days later. He asked if 10a would be ok. We said sure but that it might be closer to noon. He didn't say anything about it so it was a shock when we pulled up at 11:40a to watch someone else getting in the pickup and driving away. The guy, still not caring in the slightest, blandly informed us that there was a 90 min window so U-Haul double booked when we didn't show up by 11:30a. Not once did he say anything about this time window on our prior visit, especially as we SAID we'd be there closer to noon. As a final note - we needed to rent the truck to pull a U-Box. The pickup does NOT come with a trailer hitch. He sent us on a long chase to buy a hitch at an out of the way hardware store when we could have bought one for half price at the regular UHaul place on Monument. The bottom line: avoid the place on Detroit Ave unless you have no other choice. read more

I rented a 16' U-haul truck recently and was grossly overcharged. The checkout process was smooth, although I was not given a physical contract. I rented the truck for Saturday and Sunday, and didn't have to drop the truck off until Monday morning. I explained to the representative that I would be dropping off Sunday night. He said 'no problem' and explained the process for dropping off when the business was closed. Once I got my receipt after my move, I was charged $20 for returning outside of business hours! At no time was this policy disclosed! Had I known I would have dropped off Monday morning when they opened. In addition, I was given the vehicle with the gas gauge reading a bit under half full. The representative said the truck was half full. I noted that the truck was not exactly half full but I assumed since it was close there wouldn't be an issue. I used the truck a total of 12 miles for the move, and before dropping off I put $20 of fuel in the truck, more than enough to cover the limited mileage. The gas gauge did not move! However, my receipt showed that I was charged $18 for 3 gallons of gas! It was obvious that the gas gauge was broken but was still charged! So I did nothing wrong and was charged an extra $38!!! I left a review with U-haul but never heard from the local dealer. I am very displeased and want everyone to know the type of business they run! read more

My neighbor organized a huge operation for donations of food, supplies, and clothing to be sent to the refugees fleeing the Ukraine. As part of the shipping, they needed boxes and Josh was very gracious in donating a bunch to the cause. Thank you for your kindness. We will definitely keep you in mind whenever we need to buy boxes in the future! read more

If you ever find yourself shipping things halfway across the planet, and need help packing things to survive the journey, and also top notch assistance with shipping services, there is NONE better than Josh in the entire Contra Costa valley. Specialty cardboard box stores are an endangered species, especially competent ones like this. I highly recommend him. read more

Most people probably pass this place while turning left on Detroit Avenue to get to Costco like I have. I decided to give this place a chance; based on reviews, and the fact that they could make custom-sized boxes. Josh went above and beyond for everything I needed to ship out wooden yard art. Customer service, speed, care, and the ease of shipping were all top notch. I regret not trying out this place earlier for my shipping needs. Very happy to have a place so close by ample parking and no lines. read more

Total SCAM!!! Their odometer doesn't show the mileage! They charge what they want and it's A HIGH PRICE! They are ripping you off with their scam! SAVE YOUR MONEY GO TO THE UHAUL DOWN THE STREET ON MONUMENT! It may be busier but at least they're honest! read more

Boxes For Moving & Storage - That is the odometer reading! They charged me $150 based on what says "Service Oil Change Soon" SCAM!!!!!! - Packing Supplies Near Me - Concord, California

Josh is the absolute best in helping you get the best service you need. I cannot say enough how much he made a very stressful time, a whole lot less stressful. From boxes to packing and shipping. He does it all and with a smile. Thank you, Josh! read more

Josh is great. I had a 26' Uhaul scheduled for Sunday at Monument that got transferred to his store unexpectedly. Then Uhaul cancelled my reservation the day before my move!! I was anxious and angered, but Josh calmly helped me secure another truck. And even though Josh isn't open on Sundays he was willing to honor my original 7am reservation and get me my truck on his day off. Very sweet man. Highly recommend this location. read more

I first noticed this place while coming back from Costco. When I needed to move recently, I stopped in for some boxes. The guy who helped me was really helpful and friendly and walked me through everything I would need. The prices were reasonable and for about 10 boxes assorted sizes, tape and a huge thing of paper that I didn't even get through, my total was $63. I would recommend to anyone I know who is moving and needs items. read more

Had to return ship for Amazon after the wife threw out the box right away of course. Condensing & clutter, or what not before properly testing a product. Fantastic packaging job with versatile understanding of shipping needs. 5 stars & highly recommend! read more

Best small biz shipping and moving center in Contra Costa County! Incredibly helpful, NO big box store lines, no corporate salesmen, no jammed parking lot.... just quick, friendly, kind, helpful, and affordable service. Lots of box sizes, shipping options, etc. Easy in and out of the parking lot; my entire shopping experience took less than 5 min! When you're in the middle of moving and need boxes/supplies, the last thing you want to do is stand in annoying lines and deal with massive parking lots. Do yourself a favor and go here first! Easy peasy! read more

Great prices. Lots of selections. Helpful employees that make it easier to get your moving supplies. An easy one stop shop!

Josh, my namesake, is fantastic. He put up with my sometimes redundant questions brought on by the stress of moving for the 2nd time in 10 months. I admit I'm sometimes a pain in the ass! LOL Great prices, suggestions like not only using boxes but the 17 rented stackable plastic totes they offer. I needed them. Perfect for books. Boxes offers excellent support. Highly recommended. read more

Josh was so very helpful in working out a custom box for me since there wasnt the exact size I needed in their standard offerings. He cut and formed slightly bigger boxes down to the size I needed and was the perfect solution to what I was looking for. Excellent customer service with a wide variety of box sizes and styles. 5 stars! read more

I was about to rave. However... After reviewing my receipts, I notice that some prices were "mistakenly typed" or whatever. They were higher than labeled at the warehouse store. 5s instead of 2s. 6s instead of 3s. How convenient. Amounts too small for me to drive all the way back. And he knew I was exhausted with my packing and moving. So in principle, this sucks. Watch out for such sneaky "innocent" tactics. read more

Exceptional customer service. Ship here with confidence for items both large and small, customized shipping services, and all at a very reasonable cost. They also maintain a stock of supplies for shipping. Shop local. Ditch the big box stores. COVID-safe practices also adhered to. read more

On May 8th, I made a large deposit over 1,000 for a ship. On May 9th, I called Josh to cancel. Josh informed me that he could not refund me my money because all sales are final because it was on the receipt. There are no signs posted anywhere in plain sight, nor was it disclosed that the deposit would be non refundable. I find this practice dishonest and illegal. I will have to seek legal representation to get my money back. read more

Josh was very nice, but his prices on UHaul packing boxes are way out of line. I found the exact same thing at the UHaul store on Monument for 1/3 the price he charged. He would not take any returns - even though the boxes are in the same shape as when I left his shop. I am all for buying from small business, but not when they gouge you on the price. read more

I have moved soooo many times and I hated every time but am beyond happy I found this place, only wished it was sooner. They are affordable, super great on customer service and don't try to upsell you crap you don't need. They have used box options too. They truly are a one stop shop for all moving needs. Josh even packed it all into my car and help me estimate what I might need and it was so calculated and perfect. I highly recommend them. They have rental options and don't rush you in and out. They actually spend time with you and listen to your needs. The place is clean and organized, too!! FYI: I priced out boxes on Amazon and they were so much cheaper. Support local small businesses and this is a great one! read more

Wow! GREAT Customer service. Josh went beyond all expectations by delivering our boxes 40 miles each way on the same day we called to inquire. He was very thorough over the phone on what he had available and was fair with pricing with a nominal delivery fee. I wish all businesses offered such excellent service and fair pricing. Thank you Josh, you made everything easier for us all in the same day! read more

Don't shop there. Their "policy" of no returns are not posted anywhere and they are not mentioned by the sales person. It is only written on the receipt when its to late to change your mind. don't give them your business. It's a rip off. I would like go less than 1 star read more

Everything you need for packing and shipping with friendly personal service. This store has helped me out on several occasions.

Moving is the worst! We all hate it but this place made my life a 100x easier! Great prices, and a friendly face that knows what he is talking about when it comes to moving and packing. Prices were so much better than any other place out there. Trust the reviews and head straight here for your moving supplies! read more

I was in need of moving boxes that are a manageable size for packing and carrying, and I checked here at Yelp for store recommendations in Concord. I chose this store based on high reviews, and very glad that I did. Josh is the name of manager (owner?) and all I had to tell him was what I wanted re: manageable size and he knew immediately where to direct me, and that they come packaged in 25 count. I couldn't be more pleased. Josh has clearly done this for quite a while, and intuitively knows his customer's needs. At a time when quality service is not always easy to find, I am very impressed!! I will likely need to return for more moving supplies, and I know where I will be going!! If you go to this store I hope that Josh is there to help you. You definitely will be pleased!! read more

I was referred to Boxes for Moving & Storage by United Van Lines who I contracted with to move me across country next month. Phil Morisey is the business owner and a more pleasant person simply cannot be found. Not only did I arrive at his location a tad bit early this morning, but he was already open and ready to do business. Phil was very helpful, not pushy, and had a great sense of humor. My moving company gave me a list of the size and number of boxes that I would need and Phil methodically gathered the boxes and offered many helpful hints. When it came to the dish packs...I was clueless. Phil explained the differences between them. Since I have a china service for 12, he quickly helped me decide what to do since the dish packs come in service sizes for 8 and 6. This place also has moving pads, bubble wrap, packing paper, mattress bags, and anything else you may need to moving securely. If you are moving locally, Phil will buy back your boxes as well. I'm hoping to find a similar service in Indy where I am relocating so that I can sell back some of my boxes. read more

We received a 10% off card from Boxes for Moving & Storage. Curious, I checked Yelp for more information regarding this business. I was excited to find the reviews were very positive in all regards, from service to price. Money is a big concern for me and my family at this time and it was my fault that I did not compare prices at other places first to find the cheapest used moving boxes. Everyone was right about the owner Phil, he is kind and very helpful. The prices however were almost double of what they would cost at Box Cycle. I bought 10 small (used) moving boxes at 1.35 each and 10 medium (used) moving boxes at 1.90 each. At Box Cycle the cost of a small used moving box is .75 cents each and the medium and large moving boxes are 1.00 each. I appreciate that he reuses moving boxes and buys them back. I do think this is a great "green" service that he offers. I am moving out of the area and will not be selling the boxes back to him. Because of this, I feel as though his prices are NOT competitive and I can not afford to buy the rest of my moving boxes from him. read more

Stopped in to pick up packing supplies after a long night at work. I was very happy with the fast and friendly service I received. Love it, when I'm able to support a local small business Received a military discount and assistance loading my car. No up sale just honest advice... Make sure you bring measurements for your fragile and expensive items. They will make sure you have exactly what is needed to get the job done right. read more

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We were impressed by the Yelp reviews and so we came here to get boxes for our remodeling project. Our only disappointment was that we didn't call ahead of time to warn the owner we wanted so many of the white file boxes with lids. He gave us all he had, and we settled for remainder in the large brown boxes with the flap lids you either tape or fold down. He was a pleasure to do business with and we were in/out quickly. The business has a shared parking lot so we were able to park right in front. Loaded the car up to the gills and off we went! read more

Wow, is Phil awesome! Amazing customer service! I am a Professional Organizer for 13 years, so I know the importance of his company to my clients who are moving. I looooove that he refunds for unused boxes and buys back used boxes!! Get rid of that extra box clutter you are hoarding, get money back, and help someone else get discounted boxes for their move. Phil's selection is complete--one stop shop. Even the local uhaul and storage places didn't have most things (if anything) in stock! We were actually referred to Phil FROM the storage facility in Concord. I'm so glad we were pointed in the right direction after numerous calls to find boxes. Don't waste your time--just drive here already. read more

Great selection of boxes and packing material -- second to none. Nice staff, but DO NOT SHIP with them, or have them pack for you. Prices, and markup is HIGHWAY ROBBERY. What should have been $75 at usps, was $265. Couldn't regret shipping with them more. Good people, but I will never ship again, only supplies. read more

Not wanting to pay for boxes that I will use once and not wanting to stalk Craigslist or moving boxes, I found Boxes for Moving & Storage near my home. It's in a less-traveled area and unless you have business to attend to here, you probably would never even know about it. But thanks to Yelp and the internet that may change. If you know what you want, you can call in your order ahead of time. And then you can sell them back again once you are done with them. Customer service is good when you are being served but one person can only handle one thing at a time. When I was there, the owner got sidetracked and I would have had to wait a lot longer but his customer took pity on me and let me go first. read more

The gentleman who helped me was incredibly nice and knowledgable and he helped me load the boxes into my car. The prices here are cheaper than other places. When you finish using the boxes you purchase you can sell them back to the business for a portion of what you paid and they'll be recycled. I highly recommend this place! read more

My go to store for boxes and shipping supplies. Josh is extremely helpful and has even shared some packing shipping tips. I cannot recommend this place enough they really have everything you need to ship your items safe and secure. read more

Boxes For Moving & Storage are an extremely professional, reliable and dependable organization. They have been helping me package and ship very valuable paintings and other important and very delicate objects. All the shipments have always reached their destination without any delay or problem and everything has always arrived safely. I am soooo grateful to Josh and the team at Boxes For Moving and Storage. I really recommend them highly! Their prices are very competitive too! So glad that I found these guys because it has made my life so much easier! read more

Amazing selection of boxes and packing material you won't find anywhere else and fast customer service too -worth ever penny!

I stopped by earlier today after having gotten a ridiculous quote on boxes from a major storage company. I wanted to get a better deal and I'm always happy to support the small business owner when I can. The warehouse had so many boxes to choose from (although I only needed one size today) so I'm sure he would have whatever you need. I was greeted immediately and given great help. The price was far better than the storage company was going to give me. He even helped me load my car. I'm going back later this week to get more boxes for my move! read more

Quick, easy, and painless box purchasing for my move out of the house. I first walked in not knowing anything about which boxes to buy, how many etc., but Phil was kind and advised me on which boxes I needed for the things I was packing. Great service and products from my experience with this business. read more

Excellent service. The owner greeted my very warmly when I walked in and was very knowledgeable of the supplies. I wasn't entirely sure how much I needed but he gave me a guide with the amount of space I had to move and that was very helpful. He is very kind and compassionate and I respect that about a business owner. He even gave me a discount on the boxes and then offered to help me place them in the car. I would most definitely recommend this place to my friends or family and I will be back if I ever need supplies again! God Bless your business! read more