Maya and her team lack severe knowledge and empathy. I waited my entire 15 to return an item only to find out they can't look up receipt with card number. I waited longer for a manager because their employees aren't competent enough to process returns. I thought my receipt was email and printed. I work at the mall. You should not inconvenience your neighbors. A card look up or a provided email shouldn't be that hard. Maya stared at me so rudely and her fellow manager looked at her with a dim expression. Get a better system, and be at least willing to work with someone that has an account here. Yall get one extra star because I enjoy box lunch items but you guys could be atleast better at your jobs and customer focus. read more

This is my go to spot for anything Ghibli. Purchasing soot spirit sweater for Christmas and end up buying the cutest Apa slippers. Items can be pricey but they are pretty good quality. Pretty quick service for Christmas! read more

BoxLunch - Women's Clothing Near Me - Fresno, California

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I felt like I almost got scammed by the guy named Bryan, who lied straight to my face and told me he had already applied the two $20 coupons to my $125 bill. It started when Bryan greeted me, checked my account, and explained a bunch of promotions. He told me I could use my two digital coupons (each $20 off) that were showing in their system. Even though I had brought my two physical coupons, he said I didn't need to show them. I specifically asked if the $125 total already included the coupons, and without hesitation he told me "yes." When I checked my receipt later, I saw that no coupons had been applied. I had my husband ask about the coupons. Bryan then said, "Oh, you need the physical coupons to get the promotion." At that point I was fed up and told him, "You were the one who checked my account from the beginning and told me I didn't need the physical coupons--why are you saying now that I do?" I took out my physical coupons to prove it and stop what felt like a scam. Bryan then asked Maya to help process a $40 refund. However, Maya took away the new coupons that were attached to my receipt and said it was store policy not to issue future coupons when one is used on a purchase. I honestly don't care about the damn coupons--I care about the service. First, Bryan tried to make me spend over $80 to use my coupons but didn't apply them at checkout, and then Maya insisted I wasn't entitled to the new coupons after they had already made a mistake. On top of that, I don't recall either of them apologizing for the inconvenience. Instead, Maya kept talking back when I suggested the employees needed better training. She only stopped when I said, "This is the last time I'll shop here and I won't be back." Shopping at BoxLunch is supposed to be enjoyable, but my experience here was the opposite. I was made to feel like I had to beg for a discount I was already entitled to, while dealing with misleading information and unprofessional behavior. Why would I want to come back after that? read more

BoxLunch - Women's Clothing Near Me - Fresno, California

I love shopping at BoxLunch, but the service here is terrible. I walked in and wasn't greeted even though I made eye contact with the associate at the front. I needed help finding a certain item and as I was looking a worker came from out back and walked in front of me without saying "excuse me". Mind you the store is not spacious whatsoever so the worker shoved me a bit but never looked back. Will not be returning. read more

Terrible return policy especially during the holidays. The store is way too small to even look around and was hit several times with things around me including people. The associates are highly inappropriate and very pushy. Do not recommend unless you want a headache read more

BoxLunch - Very crowded and dark - Women's Clothing Near Me - Fresno, California

The store is well organized and stocked, I'll give it that. Customer service is lacking severely. Multiple times I've been here and I'll be lucky if I get a "welcome in", which is fine. But it's another thing to walk in with workers talking about personal stuff in front of customers and not even greeting them. I tried to look at the sale section and a worker said excuse me and then worked on the sale section (it's small so literally one person can look at it at a time), at least wait til I'm done looking. Staff should really focus on at least greeting and mentioning promos because it just doesn't give a good look to the store when the workers don't interact with customers. I'm sure they are lovely people, just better training should be implemented. read more

Went in for my daughters birthday this morning and it was relatively quiet. The amount of apparel and the size of the store is a bit of a squeeze, but it was clean and organized so it was a breeze to navigate the sections. Jessica greeted us and helped us and she was above and beyond. She told us about the sales going on(amazing ones right now!) and was genuine and sweet. They have all the favorite cult collections (classic and new) so my kids love coming here regularly. To cope with covid they limit the customers to 8 max, which for the size of the space is understandable. Jessica also informed us that we could make an appointment to shop at their sister store down the way-super cool, I had no idea that was available!! They also have you ring up at the kiosk outside to clear shopper congestion which is great. Cant wait to come back for some more gems with my kids! read more

Order funko pop online and for it to be picked up in store. Went to the store and ask them about my order just to find out they are cancelling everyone's online order. So frustrating. The online opening up for orders and the store would not acknowledge it. If that was the case, I would have gone inside the store to buy the item. Now I no longer can get that item for my kids. Never coming back read more

Such a great business! Great merchandise and staff. Bought a sweater online. Well with shipping being what it is in a Pandemic, my item went missing. Contacted their customer service and, unfortunately, the item I ordered was out of stock, but, would I like to choose something else? I made another choice and had my item within 5 day's! Not only that, they credited me back for my original purchase! I was not expecting that. Fast forward a week and my originally purchased sweater arrived. I called customer service again and they said no worries, you got a couple free sweater's for the inconvenience. I went to the store to try and bring the second sweater back. The staff was incredible. They said the same thing. Keep it! I ended up shopping and bought even more goodies. For every dollar spent, they match and it helps feed people. Worthwhile company! Do I recommend? Absolutely! Shop in store. Shop online! They're great! read more

BoxLunch is such a neat little store, however I do not recommend this location. The store is extremely small and with workers in each corner its nearly impossible to get around to look at anything. We purchased a Funko pop set for my brother in-law however we ended up finding out he already had. We went to return it and were told you can only make returns on Funko pop items within 7 days, even though the receipt says otherwise. Our return was refused after we waited in line for over 20 minutes with only 1 person ahead of us while they were processing another return. Just FYI if you purchase Funko pops here this is apparently the return policy. Because the store is so small and compact they should definitely limit how many people they let in at a time as you often get trapped in corners. read more

Box lunch Fresno is my saving grace for the Loungefly Up! Mini backpack! I had called all boxlunch locations looking for that bag. Called that store yesterday Aug 10th a gentleman answered and I told him I am calling from Bay Area. They had only 3 left but he offered to put one on hold for me to have a family member pick up. I literally started to cry saying thank you so much. I LOVE loungefly and wanted to purchase one but didn't find the right one. Until boxlunch came out with the UP! one! Thank you boxlunch! Sincerely, a UP! Fan read more

These incompetent employees have you line up side ways instead of along the stores then after waiting for a significant amount of time they tell you you shouldn't have lined up that way and to leave and come back later. Maybe hire people with common sense who can organize a sale better. Will never come back. Amazon is cheaper anyway. read more

Love this place! Friendly staff and amazing products. I visit at least once a week to check out to see what is new.