We accidentally came to this location instead of BioLife Plasma Services and decided to stay--but…read morethat was a mistake. The staff member who handled us was rude from the very beginning. Both my husband and I were treated with a lack of respect and patience. For a place that operates in a healthcare-related setting, the level of professionalism and compassion was extremely disappointing. No one should feel uncomfortable or disrespected when they are literally there to donate. As we were leaving, multiple regular donors told us this is a common issue here and recommended BioLife Plasma Services instead due to their better staff and overall experience. I would not recommend this location.

Octapharma is better than Biolife. The employees are very…read moreprofessional and I enjoy the clean atmosphere. If you're deciding which plasma center to donate at, let it be Octapharma! They pay more, too!

The staff is all very nice and lovely. However this location is CURRENTLY incredibly understaffed…read moreand/or overbooked during the hours of 10-2pm. I usually spend 1 to 2 hours waiting in line EVERY TIME. I've donated in 3 different states and 5 locations and this is the most waiting I've ever done. So if any staff member sees this-- PLEASE hire more people or spend a little more money on advertising recruiting.

A woman working pulled me aside after I had been sitting down for a min and told me I shouldn't be…read morewearing the shorts I'm wearing because it detracts men that are in the building then goes to tell me to wrap my blanket around me when I try to fix my shorts. I did not come here to get told what too wear regardless. I've been wearing this outfit all Day what makes you think I just chosen to wear it there I'm a grown adult there's not need to tell me what and what not to wear especially when they are comfy shorts. no one Was making me uncomfortable but the lady working.

Eddie, Alicia, Manny, Kaitlyn, Tammy, and Michelle make the donation process fun and time go by…read morefast. I love the incentives and bonuses offered by the center. I wish there were official announcements of winners and actual dates of drawings. Center is very clean and organized. They offer scheduled appointments but there is no priority given to schedule vs walk-in. Staff are knowledgeable and talented and do their jobs well. Managers are present but the staff seem to know what to do without them. They are caring to donors and service quality is excellent. I have been to other centers and the type of care you receive here is outstanding. I would come here for the unique and personal care you receive here. This type of care has not gone unnoticed.

I heard that I could donate plasma and make some money doing it so I went in. I saw many people…read morehooked up to a machine so thought I'd give it a try. I filled out the paperwork, went through the screening and was told I needed my PCP to fill out a form and come back. When I came back I had to fill out the same paperwork, go through the same screening, see the same movie and read the same folder I already had. They still were having trouble processing me so finally when I came back today, I was supposed to just cruise right to the front of the line... nope. This time the check in kiosk couldn't find any records of my coming there today to donate. So far I've spent 2 weeks just trying to donate plasma. It was a waste of my time. If you decide to do it, I hope they don't waste your time too.

Blood donation at Menorah Hospital 6/10 I went in for my…read moredonation and the KC Red Cross always has terrific staff at these events, but this time there was one young lady that was so fantastic she needs to be recognized! I wish I had remembered her name, but I do know she mentioned that the Red Cross was sending her to Washington DC for a Red Cross cultural event. She had me prepped and got my donation started on the first stick! I hope she gets some recognition and has a great trip!

Very friendly and personable staff. Very good nurses who are focused on making sure the process is…read moreactually enjoyable.

First time donating blood today. Everybody there was VERY friendly and knowledgeable. They do…read moreeverything they can to make it a positive, pleasant experience. There was no wait time, we had appointments, but others were able to walk in also. The whole process, from start to finish lasted about an hour and 15 minutes. They make sure you are feeling good before you leave. Will definitely be back! #savealife

If you are willing and able to donate blood or platelets, then just know that what you are giving…read moreis FAR more than what is collected in one of those sterile bags. The Community Blood Center in Overland Park has always been able to get me in, process my paperwork quickly, provide generally skilled phlebotomists, and send me on my way. I donate as regularly as I can (once every 56+ days for whole blood) and it's easy to make an appointment online and schedule my donation around my free time. Plus, hey, free snacks! The CBC also holds frequent giveaways, like t-shirts or baseball tickets, and that only requires your time and donation. The CBC collects those life-saving donations virtually every day, sometimes even on holidays. If I have any knock, then it is about the process of 'encouraging' me to make an appointment. As a regular donor, the CBC knows that I am willing to come back in again and they make it a practice to notify me when I am eligible. By notify, I mean mildly harass (email, texts, calling me) and that's just too much for me. It's clear that they want my O- because all God's babies can use my blood! But I'm there to GIVE and the CBC makes that process as easy and as comfortable as they can. I love being able to schedule a twinsie session with my wife, do our giving, have snacks, and then make a lunch date out of it. You can do that, too, but bring your own significant other. The CBC has locations around the metro, but this spot is accessible, friendly, and waiting for you to give.

My last donation went extremely smooth and the staff works together so well…read more And the oreo cookies afterwards were nice.

Every time I come here it takes forever because they're always short staffed. At some point it…read morestops being an excuse and becomes a management problem. Either hire more people or pay enough to keep employees, because the customer experience is awful. I would try to go to the liberty BioLife or another one nearby.

During my donation, Christine on two different occasions shoved the needle completely into my arm…read moreand then backed it out about an inch before shoving it sideways into my vein. The procedure was extremely painful and left me with a large hematoma, significant bruising, and blood loss. I have donated plasma multiple times before and have never had an experience this severe or handled this roughly. In addition to the poor technique, Christine was rude, dismissive, and unprofessional throughout the interaction. I left the center shaken, in pain, and concerned for the safety of other donors who may be treated the same way. I strongly believe she needs to be retrained or removed from performing donor sticks until her technique and professionalism are properly evaluated. The way she handled my donation was not only inappropriate but unsafe.

This center told me $100 a donation then after I donated twice started giving me $75 then after I…read moreasked about it said they changed the pay after I came but couldn't produce a date or notice of change. 187lbs says $800 a month. Then gave me a number saying it was Corporate office only to find out it was the same Broadway street center in KCMO after she slipped and said she had told me "already" what I hadn't even discussed with her yet getting upset then said yes it is the same center. Don't get beat expect $75 for your plasma after donation twice

Signed up through their app, and made four appointments in app. Called the location with…read morequestions, and was told corporate made the decision to no longer schedule appointments. So, we're supposed to just stop in at random and hope for the best with staffing and donor levels on any given day? No wonder there are so many complaints about unbelievable wait times. This says a lot about the efficiency of this organization. This is a for-profit company making money on our plasma. They should be accommodating. No-go on this one.

IV Nutrition is a great place to get hydrated! I struggle with drinking enough water, so this…read morereally helps me feel better. The staff is very nice and they get you in quickly. The atmosphere is relaxing while you're getting your IV, and they make the process super easy -- the needle goes in smoothly with no issues. I'll definitely be back!

This was my first visit, my Mom swears by it. I got an immunity boost and Vit D shot. We were…read moreliving with and helping a Covid patient for about 5-6 days, I told the staff but since we were symptom free they were fine with giving us a treatment. We never got Covid and I think this helped! Would do it again.

The type of people that donate at this location are rude. The staff is okay I guess but the wait is…read morealways super long because it's walk in only and no appointments. This location is not as "nice" as other plasma places I've been to and everyone always smells like weed.

Waited 30 minutes for the doctor to show up, or anyone qualified. They normally chase homeless…read morepeople out but I "hung out" in there for quite some time with no one noticing.