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    Bradford's Home Entertainment

    5.0 (5 reviews)
    Closed 10:00 am - 6:00 pm

    Services - Bradford's Home Entertainment

    Home theater calibration

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    Video Only

    Video Only

    4.2
    (53 reviews)
    $$$$

    Staff was courteous. Space was very clean and well laid out, with prices clearly posted. Garrett…read morewas our sales rep. He was awesome! We had a lot of questions and he answered every one of them and was very knowledgeable. He even backed his words up with stats from reputable electronic rating systems. This is our second time purchasing from video only and it's been an awesome experience both times. We even had questions once we had our unit set up at home. Garrett was happy to help us after the sale as well. We will be back the next time we are in need. Highly recommend!

    When our TV died, we decided to check out Video Only to shop for a new one. The salesman was…read morefriendly and helpful, directing me to a TV he thought would be right for us. So far, so good. The decision was made to purchase the recommended television. At home, I realized that the feet that support the TV were too far apart to fit on our TV table. So I returned with the base from our old one to see if it would work with the new one. It did not. So the sales rep informed me that I would need to purchase a stand that would fit the new one. They did not have it in stock, though it is an item they carry. His recommendation was to check Best Buy or Wal Mart and see if they had it. No luck. Was I really supposed to have to run all over town to get something to make this expensive purchase functional? The next suggestion was that we order it online. In the meantime, the TV is basically useless. I was concerned that I might get the wrong stand, so ended up asking him to order it for us. He said it could take up to 2 weeks to arrive! Isn't this a video only store? Isn't this a product they carry? There was zero motivation to do anything other than act helpless in the face of this problem! But I ordered the stand and it came in a few days. When I got it home, I had a couple of questions from the instructions, strongly advising checking to be sure it was the right size for the TV. The size chart in the TV manual wasn't clear to me. I took the stand and TV manuals in to ask my question and the rep was incredibly condescending and couldn't even acknowledge how it could be confusing. He also insisted that they would never have sold us the wrong size product as they are a video only store. That was pretty much the last straw. I probably would not have written this review if he had not conducted himself that way. I cannot recommend this store.

    Video Only

    Video Only

    4.2
    (21 reviews)
    $

    We needed two TVs and so we did research (Best Buy, Costco, Amazon) and decided to go to Video Only…read moreto check them out since we had never been there, but heard the ads everywhere. The reason we went to the VO store is because TVs have changed so much (and are constantly changing) and we wanted to chat with someone knowledgable about TVs. Granted each seller has their own preferred TV brands that they sell, but it was great to chat with someone about the brands, types, sizes and comparisons. At the Salem Lancaster Video Only store that person is Doug. He was SUPER knowledgable about the TVs and the different types and amenitites on each. He scrolled through the competition prices on line with me and explained in detail how Video Only sell their TVs, pricing and warranties, etc. He was extremely detailed so that everything was clear. Once we decided to go with the TVs at Video Only (two different brands), he gave me extremely valuable tips for setting up our TVs at home and was just an amazingly personable, professional employee. I even called him ON LABOR DAY when I was having trouble setting up one TV and he was there and told me what to do. It worked flawlessly. Doug at Video Only has made me a believer. Ask for him if you go to the store and you won't be disappointed!

    Needed a new smart TV, sound bar and tv mount. Hayden was very knowledgeable, helped us to compare…read morefeatures of the diff manufacturers, sizes and models. Such a big decision- Hayden as very helpful, not pushy and just a great friendly guy. Was able to compare prices elsewhere, so I know we got a good deal. You can't go wrong here.

    Bradford's Home Entertainment - electronics - Updated August 2026

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