I'm a long-time local in Summit County. I had an unusual, but relatively simple issue with my…read moree-bike. I only needed help figuring out how to pull the motor without damaging the frame, so that I could plug in a new wiring harness. I had already mostly disassembled it. I had previously visited three shops, all with great reputations. First place wouldn't even consider looking at it. Second was nicer but said they won't touch motors on e-bikes. Third tried a bit but didn't put much effort into it. But then, I got to Rebel Sports. Jack came out to my vehicle and looked at the bike while it was still on my rack. He said he'd be happy to give it a try. I unloaded the bike and brought it inside. It took some time, but he finally got the motor out. He replaced the wiring harness and put it all back together for me. He even helped tweak the adjustment on my derailleur to get it shifting better. The cost for the repair and help was exceptionally reasonable. Jack told me that he genuinely had fun figuring it out and that he enjoys working on niche projects. Also, while I was there, I heard the interactions between other staff members and customers (all from out of town). Their customer service is exemplary. I will be going back to Rebel Sports for all of my bike needs in the future and I'll specially be asking for Jack.

We've been visiting Rebel Sports almost every year since 2016, and one of the main reasons we keep…read morecoming back is because they're the only place that carries the adorable trike that our kids absolutely love riding. Unfortunately, this year's experience was extremely disappointing. From the moment we walked in, the customer service was lacking. There was only one person at the desk, and the interactions felt dry, impersonal, and unwelcoming. We were initially told the trike was not available to rent. Later, another employee outside said it actually was. After explaining that we've rented the same trike nearly every year, they finally agreed to let us rent it. About 30 minutes into our ride, the trike's brake suddenly snapped open on its own. There was no collision, no crash, no impact--nothing that would reasonably explain a mechanical failure. Because the brake no longer worked, my 12-year-old daughter had to manually roll the trike back for nearly two hours, completely ruining what was supposed to be a fun family bike day. What disappointed us even more was how the situation was handled when we returned. Instead of showing any empathy, apologizing for the equipment failure, or offering a discount or credit for the ruined rental, we were immediately blamed for damaging the brake. Any reasonable person would ask: how is a rider responsible for a brake mechanically coming apart without any accident or impact? Rather than standing behind their equipment, Rebel Sports chose to argue over a brake issue that appeared to require nothing more than a pair of pliers and a few seconds to reconnect. We had traveled all the way from Texas and were parked far away--otherwise, we likely could have fixed it ourselves. Eventually, I realized it simply wasn't worth continuing the argument. I was prepared to pay $10, $20, $50, $100--or even buy the trike outright--just to end the discussion and move on. The cost was never the issue. What bothered me was the principle. A minor mechanical problem exposed what felt like an unfair, unprofessional, and unethical approach to customer service. Rather than treating a loyal customer with understanding and goodwill, the focus was on assigning blame over what appeared to be an obvious equipment failure. We've always believed in supporting local, family-owned businesses, and that's exactly why we've continued coming back for nearly a decade. But supporting small businesses should never come at the expense of fairness, accountability, honesty, and respect for customers. This experience left us genuinely disappointed, and unless customer service and accountability improve, we'll have to reconsider returning after so many years of making Rebel Sports part of our family trips.

Rented an e-bike this week for half day and it worked out great. I was a walk in and he had…read moreseveral folks ahead of me but was very attentive. On my way in 15 min or so with some recommendations. Will use again

Reserved online and got 20% off. Great service and great e bikes with strong batteries. Kyle…read morerecommended the ride from Breck to Copper Mountain and it was one of the best more spectacular rides we've ever done. So glad we didn't turn around after Frisco.

Friendly service. Lacking in golf club selection. Decent prices. A large variety of other sporting…read moreequipment.

Want to get ripped off??? Walked into this establishment to purchase boots and skis for my father…read morein law. We were never greeted or asked if we needed help. ALEX the CSR sat on a couch the entire time. When we went to check out, we were not asked any questions or even acknowledged. We purchased boots and skis then went down the road to have them binded. Come to find out the skis did not fit the boots. We went back 10 minutes later and ALEX told us there was nothing they could do. Refused to get COLLIN the manager on the phone. He admitted fault in not checking the skis and boots. He also mentioned he didn't want to be there and that he doesn't even talk to the manager. He expressed his dislike for his job and I quote "I'm literally doing physical therapy in front of you, I don't want to be here". I unfortunately did not read the reviews before shopping but they are correct. Rude staff, disgusting store, and scammers.

Ryan and Mike were amazing. They were professional, patient, and incredibly helpful. They took the…read moretime to get me, my kids, and their grandma set up with the best advice and gear. So many people came in and they were on top of getting everyone situated! Great experience from start to finish highly recommend!

extreme unprofessional staff. The person who "helped me out" was very creepy and stared at me while…read moreI was in the store and after I left. when I asked questions the employees didn't seem to know what they were talking about. Also, the clothing they offered was very over priced

Tim in Hardgoods - snowboards, skis, boots, bindings - he is your man! Super knowledgeable on all…read moreproducts, his goal is to guide you into the right product and solve all your problems and address your concerns. Super patient, and the best attitude. He's in high demand. Make an appointment with him! Vail - give him a raise!!!!

Not sure why things have changed so much at this shop in one year. It used to be a wonderful store,…read moreas noted in my review last year. Between an obnoxious rude manager arguing about why I had to pay for what I assumed was a free ebike checkup (bought it at Epic) last week and then waiting at the check out counter during a visit today for 10 minutes without a single employee even noticing I needed assistance, this isn't the quality experience Vail Resorts touts.Maybe the poor management is rubbing off on the employees....

I have had horrible shin bang from boots that I had bought and I was recommended to come to this…read moreshop and talk to Paul. Not only was everyone is the store experienced and knowledgeable they did everything they could to help me. Shout out to Paul, he really knows his stuff, he figured out what was causing my pain and took the time to educated me about ski boot fit and helped me find a solution.

Looking to finally upgrade my ski boots after 15yrs (yea, I know that is about 2x longer than I…read moreshould have been skiing on them). Podium in Frisco was recommended by several friends - just Wow. The ski boot selection is completely over the top. There must have been 30 different kinds of boots to choose from (total for both men's and women's). The team there (Reilly and John) treated us like royalty and did everything necessary to make sure we (i) got the boots that fit our feet (my wife has pretty unique feet), and (ii) boots that fit our ski-ability. The boots were molded to our feet, heels, etc. and she got a heating unit - pretty sick!! The price for what we got was super reasonable - I checked on the web while sitting at the shop and Podium was ~20% cheaper than what I found from virtually every online store for the boots I bought. I skied on them the next day and it was INSANE how much more comfortable I was and how much more control I had skiing. Yes, I said "comfort" and "ski boots" in the same sentence, crazy. For anyone buying boots or any ski gear (I also bought a new helmet), I highly recommend Podium. (I gather they do mountain bike and other cycling gear in the spring/summer)

So, just picked up my bike after being serviced before an extended trip. Had the suspension done…read moreand a few other things. The bike is running like new. Suspension feels great Best of all the guy working Clay is great to deal with. Knowledgeable and efficient and he doesn't end each sentence with Bro or Bra. Thanks to Clay and his techs for getting me rolling smooth and helping navigate a challenging warranty issue on my wife's bike.

Best in Breck, run by competitive racer couple and some excellent mechanics. Favorite of visiting…read moreracers...

The gentlemen at Gore Range were extremely friendly and helpful in renting backcountry ski gear…read more They were willing to share a bit of their knowledge and the rental process was quick and easy. They were one of the few shops that had backcountry rentals available in early December. Also picked up some good snacks and gear. Thanks!

These guys have rescued a few pairs of skis for me this year and just recently got my mtn bike back…read moreup and running so we could go ride the white rim trail in canyonlands. Their prices are very fair and and service has been top notch every time I go in. Also there are always beers in the fridge