Purchased a used Mercedes GLC from this dealership in January 2025 for my daughter's first car, and…read morewhat followed has been one of the most incompetent, dishonest, and unprofessional experiences I have ever encountered with any business. The first red flag should have been the sales process itself. Ross altered numbers, overcharged us, and provided inaccurate figures both on paperwork and to the loan company in order to secure the sale. When the discrepancy was discovered and we demanded it be corrected -- because yes, $200 matters when you are already handing over a $9,000 down payment -- instead of fixing the error properly, we were brushed off with promises of a "free oil change" that was never honored. The ONLY smart decision made during this purchase was buying the extended warranty Ross pushed so aggressively. Since purchasing the vehicle, my daughter has been stranded on the interstate, we've dealt with towing expenses, repeated breakdowns, and multiple major mechanical failures. While frustrating, I understood that used vehicles can have issues, and I was thankful we had the warranty coverage. That's where this dealership somehow became even worse. When scheduling service, I clearly documented every issue with the vehicle, including warning lights and mechanical concerns. The car remained there for over a week. Ross personally called to say the vehicle was "completely fixed," the warranty had paid approximately $2,300, and everything was ready for pickup. My daughter drove 45 minutes, paid the deductible, got into the car... and absolutely nothing had been repaired. The dashboard was still lit up like a Christmas tree. After confronting them, the explanation was essentially that they somehow collected money from BOTH the customer and the warranty company while simultaneously "missing" every actual repair request. We AGAIN documented every issue in writing and made it abundantly clear what needed repaired. Another week passes. Jacob then texts saying the vehicle is "100% ready this time." The level of disrespect, arrogance, and lack of professionalism from him throughout this process was astounding. Dismissive, rude, degrading, and completely lacking basic customer service skills. He proudly tells me the warranty paid "another $4,000." And yet AGAIN -- the vehicle was STILL not repaired. The invoice itself listed: * Oil leak * Failed electric water pump * Collapsed motor mount * Rear wiper failure * Coolant pump issues * Air compressor problems * Front wheel speed sensor failure * Rear brake pad sensor * Starter battery excessive resistance * Lower oil pan leak Yet somehow, despite thousands being billed and collected, the vehicle was STILL returned unfixed. Ross's explanation? "I knew the air was the priority." The AIR was the priority? Not the active oil leak? Not the failed water pump? Not the issues that could destroy the engine or create a serious safety concern for a teenage driver? At this point, I genuinely cannot tell whether this dealership operates through incompetence, fraudulent warranty billing, deliberate deception, or some combination of all three. The car has now been there for nearly a MONTH and still has not been properly repaired. After happily selling the warranty and repeatedly agreeing to complete repairs, they are now suddenly claiming they are "moving away from warranty work." We are now involving an attorney because we are out thousands of dollars while being given the runaround by people presenting themselves as professionals while operating with absolutely no integrity, accountability, or honesty. Please do yourself a favor and STAY FAR AWAY from this dealership. Disgusting experience from start to finish.

Idrive made provided my nephew with a great car at a fair price. It was a hassle free car purchase…read more process. I went with my nephew to make sure he didn't get taken advantage of since he didn't have much experience buying a car. With Idrive, I think he would have been fine without me. Almost everybody dreads walking into a car dealership because you're expecting the high pressure and sales tricks? Idrive was different. Dealing with their sale representative Liz and owner Edgar was a pleasure. They were straight forward and transparent about the sales process and offered us a great car at a very fair price. They were professional and got the paper work don't quickly so we weren't forced to wait unnecessarily. I will definitely give them a shout the next time I'm looking for a car.

The staff at DriveTime was great, they listened and payed attention to all the requirements that I…read morewas looking for. Victoria was the best she made sure that there were a few selections according all that I was looking for in a used car. I was made to feel heard and that my feelings were valid. I would recommend this location to any and all, considering all of the cars that I have looked at and shopped around at many dealerships, with all the used cars I've purchased in the past DriveTime was the very best yet.

I made a point of making this review. First, no one would insure my car because there was a recall…read moreon the security system. They wanted me to pay $600 -$800 for my insurance. And yes, my car was broken into very soon after, an that was after I fixed the recall. They just skimmed over the recall, and had to know this, but played ignorant. Not even a month after I bought the car, I was told that my engine gaskets, axles were in very bad shape. They had not tuned this car up, or done any type of maintenance. Yes, they will give you a car, but you will pay dearly for the interest. BAD CHOICE ON MY PART. NOT WORTH IT. I very very much regret this purchase.

I came to this dealer in 2015 and test drove a car that I didn't purchase but liked the service…read more So, in 2022, I kept that in mind, and again was in the market and after calling three Nissan dealerships days ago Byerly was the first to return my call once the new Pathfinder came in. I've been TRYING to test drive a 2022 Pathfinder for 5 full months and today was the 1st time that I was given the chance to do so due to the parts and computer chip shortages. Silvia Ivanova was my salesperson and she's easy to work with and is someone that went out of her way to keep us in mind. We were able to work out a deal and the car was the model with the options that I wanted. It was a stress-free purchase and that's hard to do at times with most car lots. She's someone that I would recommend and the next time I'm in the car market I will give Byerly and Silvia Ivanova another try.

I spoke with the sales lady via text. Told her what I wanted she agreeded. When I got to dealership…read moreshe tried the bait and swith, was told all of a sudden cars that had been on lot for months flew of the lot in a matter of days. She really thought I was going to fall for her crap. I am maninly pissed that they waisted my time. I will never do business with these people.

Place needs to be shut down. Car was there over a week. Absolutely wasn't touched. And then they…read morelost my keys to the car without. Never did get the keys back or offer compensation. Calling the Better Business Bureau

do not take your car here!! owner had so many excuses on what was going on with my car!! took two…read moremonths before getting my car back and there is a piece hanging from the bottom of my car that wasn't there before! this place is horrible and needs to be shut down!! oh and he also conned me out of an extra $200!! please read the reviews and dont send your car here!! you will thank me later!!!!