I don't normally leave reviews, but I wanted to make a point of leaving one here to say how grateful I am for the service I received from Leo and Andreas regarding the issues with my car. They were incredibly attentive and helpful, and they worked with me to get everything taken care of without charging me an outrageous amount, which is unfortunately very common at other places. The service felt very personal and genuine, with a real focus on the quality of the work and customer satisfaction. I highly recommend this place to anyone looking for a trustworthy mechanic. read more

I don't usually leave reviews, but I just want to say that I had a wonderful experience at this location. Ashton was super knowledgeable and walked me through each service and why it was recommended for my situation. They were quick and communicated effectively. I would highly recommended coming here if you are in a pinch! read more

Nick was awesome he was very friendly and approach! He solved my problems with my car. They provided me with great service. I was in and out! read more

Great location! Quick turn so pay attention or you can miss it. Staff was friendly and quick, have a great special for new customers for oil changes. Glad I went here, will be back and definitely recommend. Thanks Johnny and congrats on the new baby!! read more

Nick was extremely helpful in explaining what work needed to be done on my vehicle. I was in a bit of a tricky situation due to the age of my car, and didn't want to spend an exorbitant amount of money when a new car is likely the best long term solution. He worked with me to find an affordable short-term solution to make the car safe to drive for the time being. Duncan and Eric are the technicians who are helping me get back on the road with new brakes and rotors. Thank y'all for all the help! read more

Great job for amount of work I needed done on my work truc, turn around time was great and Nick was very informative on what was going on with vehicle during the whole ordeal. Definitely will return for future vehicle needs. read more

Nik was super nice and honest! He showed me everything wrong with my car and was super helpful to me.

While the price was the same as the dealership, I had way more work done than what the dealership was charging. That's because the technician at this location found that one of my rotors was almost at the point of needing to be changed. The other rotor was damaged because of another mechanics work. The technician was knowledgeable and he treated me (a woman) with professionalism. I got to learn about how my brakes work as well. The work was completed in about an hour, if that. I am extremely happy with this Brake Check. read more

I went here for an alignment, I purchased one a few years ago that came with a warranty and basically free alignments for a few years. I called up to see about the best time to bring it in, they made an appointment for me the next day when it would be slower. I arrived and they were ready to go, they had me in and out in less than an hour. I got to talking with the guys there and their true car guys, which is where I'd rather take my cars and trucks. Cameron specifically is knowledgeable and a good dude! I will be back, thanks for everything! read more

Went to have brakes replaced and found out other parts needed to be done as well. Worked with rep Jordan who was patient and able to explain everything thoroughly. Even worked with me on the repairs which I'm extremely grateful for. Also had pleasant conversation with receptionist and was a cool guy. Will recommend and be back. Thanks! read more

These guys are reliable, trustworthy, and speedy. I just for my break pads for $145. They didn't try to charge me for anything I didn't need. I am used to being taken advantage of at a lot of mechanic shops. A few shops that I called wanted to charge me for brand new rotors when I didn't need them quite yet or an extra hundred dollars for a fluid flush. Since I don't know much about cars or can't really see what's going on, a lot of times I'm just at the mercy of whatever they say (which is why I do my due diligence and check around at a few places always). From now on, I'll just come to these guys. I know they are fair. read more

Went there without appointment and Mike helped me. He took in the car for check and got it fixed after couple hours since several things needed to be done and they were pact. I left the car there and then came back when it was done. Mike had really good costumer service even though he was very busy with lots of things read more

Back in January, I needed new rear drums and shoes for my truck. $605. They never really felt great, but then I started experiencing major vibrations, so I took it back a couple weeks ago (it is not my daily driver). Steve said they would "make it right". They did not. They replaced the drums. That was visually obvious. But they apparently didn't even test drive it afterwards because the hopping a vibrations happened the first time I touched the brakes, a block away from the shop. They then replaced the shoes with softer compound and machined the crappy drums to take down the high spots. On my next drive in that truck the vibrations got so bad on MoPac, I couldn't get above 60mph. I took the truck to my regular repair shop, and they couldn't even turn the wheel, it was locked up so bad. They told me I really needed factory drums and shoes, but that what was in there would be ok, figuring the problem was just poor workmanship at Brake Check. It turned out to be more than that. Brake Check's parts are 100% aftermarket (which was funny because Steve made a big point of telling me he had to put softer aftermarket shoes on it). Eventually, I replaced the garbage Brake Check had sold me with factory stuff, and now performs perfectly. I took the warped, heat-damaged junk back to Brake Check for a refund, and Steve told he wouldn't help me because I "didn't give him a chance to make it right". Bullshit. I gave him 3 chances. It is their business model to do lousy work with lousy parts and hope for the best, which may include the customer getting sick of the run around and going elsewhere. Avoid this dump at all costs. read more

They have new management and I am very disappointed. I told them the symptoms of my car and they seemed excited to "do more than just brakes." They did $1,000 worth of work and then my car came back sounding worse. I told them the same exact symptoms from when I first dropped it off and they said, "oh, that sounds like the transmission, we don't do transmissions here." Okay, if you know my transmission is fucked and that I need a new car, why would you do $1,000 worth of work, I could have used that money for a down payment on my new car! read more

This place is an absolute nightmare. We brought my girlfriend's car in for an oil change. No other problems, it was running just fine when it went in. As usual with these places, they "found some other things that needed work." Okay, sure. Do what you gotta do. Literally the very next day it was dead on the side of the street. When we called them about it they said they would tow it in and take a look. After inspecting it they said that it was completely unrelated (surprise), but the person working there said he would buy it off of us - for less than the cost of the repairs (which they wouldn't refund) and tow (which they were charging us for). Obviously we won't be back, but hopefully you'll think twice about this place. There are plenty of great repair shops nearby, no need to waste your money here. read more

My husband Vicente Rodriguez works there.he is a good mechanic.also another person by Chris wright also a good mechanic.i recommend every one that sees this post to bring there car there.you will always be in good hands.the customers comes first when it comes to these 2 guys. read more

I got my brake pads changed from this brake check location and in 6 months , we saw a hardware that dropped from the car in my garage and we went to a mechanic and he said they t was brake part that came out and its a liability issue as anything could have happened if we drove the car without this part. We call the lication and told them and they were like its not our fault maybe you shook the car, how crazy that is and that we can tow the car to them to fix it. We spent $150 to tow the far to them and they didn't even offer to pay even when it was their faukt for doing such a bad job. Very disappointed and will avoid them. read more

Went in for a brake resurface, RIGHT after i finished getting front left control arm, cv axle, etc from elsewhere. After getting my car back (brakes were fully functional before) i noticed my brakes were severely warped/ ground down. Barely was avle to brake after i got it back. Went back and they said it was the shop before them. Go to previous shop and told them i suspected they purposely destroyed my brakes to get more $. Upon them checking my brakes they were "apalled" by how destroyed my brakes were, especially since they had JUST finished fixing my vehicle. Ling story short don't go here, they will screw with your vehicle to make more $, and they dont value customers at all. Other shop called them and we were cussed out by the manager at the time. He was acting like a child. Don't go here hopefully this is enough to help you see that. read more

After trying to get a hold of the area manager, I get an email telling me he would not take responsibility for the poor work that was done and that I would have to pay to have to done again. He stated that "Our warranty on workmanship for parts and labor is 90 days or 4,000 miles whichever occurs first". First of all since they were done wrong it would take more than 4000 miles for the squeaking and damage to be heard. Brian Smith made no attempt to call me. He made this decision without speaking with me. Here is my situation: This was after having an alignment done at the same visit that was so bad, I gave them 2 attempts to fix what they did but they could not. They refunded me and I had to go someplace else. I went in on 3/10/16 for Brake Pads to shop #410 on Research. I was told the brake calipers/pistons needed to be replaced as well. It was also recommended that I needed a wheel alignment. I paid $429.00 Now, 10 months later, I am told by the same company different location, that the brake caliper/pistons were done incorrectly and that I need to have them and the brake pads replaced...his estimate was $269.17 +tax. I called Mike at store #410, because they did the work. I was under the impression they were replaced in March 2016, but was told they were actually rebuilt. Which makes no sense, since to replace them is pretty much the same price. (Estimate to replace them from Mike about $350 +tax on 11/8/16). I explained that since the cost is really no different, they should have just replaced them like I thought they did. Why take a chance on something that is so important to the braking system of the car. It can lead to brake loss and even fire if the brake caliper/pistons fail. After doing some research, I was told that if brake caliper/pistons show any damage, they should be replaced not rebuilt. We had actual damage. That is why I said "ok" to replace them. I did not know they were rebuilding them. Sooooo....I can not stress enough Do Not Go There!!! I asked for a refund since pretty much everything they did was not done incorrectly . They said no, but would fix it all again for a price. I will not pay them to do it again! read more

Paid $1,070 for full front end brake job three weeks ago. Had to have new brake pads put on today. Only put 950 miles on the old ones! Lady said there are two different sizes on the front pads for this car. Replaced with correct ones. WTF! The guy on the phone last night said that you have to take it easy on brakes the first 500 to 1000 miles. Wrong! You're supposed to break them in with Bedding them. Under warranty so didn't cost anything, except my time and patience. If I have more issues with my brakes, I'll be going to a different Brake Check for service. Not thrilled with how they acted like because I was a woman they could tell me incorrect things and place blame on me for their screw up. Next time I'll ask to see the old parts they take off and new ones going on! read more

Unable to locate/fix problem. Guaranteed that it was tested, same problem resulted in 24 hours, District manager made it seem like this was normal, no rental car, not at all helpful or concerned for our situation/safety. See this review: http://www.yelp.com/biz/Hfe8feTcCEXLwA7t95gAnA#hrid:iyWvdq8T1TBdNHJrnEf_Vg for the back story and the end result to this review. So we headed over here at 7 am hoping that it was something small and could be taken care of quickly. No such luck. They had the car all day and didnt call us once. At 5 we decided to call them to see if the car was done. They informed us that it was not done, but that it would be by 6:30. So we went over at 6:30 to pick it up. It was done and they said it was fixed. Once again, less than 24 hours later, the brakes went out. So we took it back, AGAIN. This time they had it again all damn day, never calling us, and when we called them, laughing and joking about our car. Idiots. It took them all day to fix it and when we picked it up, they guaranteed us that they problem was fixed and that they had tested the brakes 4 different times to ensure that they problem was completely fixed. So we drove it, with my grandma and my mother in the car, down 35 to Romeo's for dinner. And the brakes went out AGAIN on the middle of 35 in traffic! We could have been killed. So when we finally got home my Boyfriend called Brake Check customer service and ripped them a new one finally getting ahold of the District manager. The DM was SO RUDE to him on the phone. Saying that he wasnt suprised that we had to return multiple times to get the brakes fixed, that there was nothing he could do to help us, no refund on our money, NOTHING. Somehow my Boyfriend convinced him to have the car towed to the South Lamar location, and to get us a rental car for the time the car would be at the shop so that my Boyfriend would have a way to get to work. So the next day the car was towed back to the South Lamar location. And you can pick up the rest of the review here: http://www.yelp.com/biz/Hfe8feTcCEXLwA7t95gAnA#hrid:iyWvdq8T1TBdNHJrnEf_Vg Overall, I would never ever ever go back to this Brake Check for ANYTHING. They are so unprofessional at this location, its just ridiculous. read more

I took my car to Brake Check because of mysterious metallic scraping sound coming from my brakes and they were open on Sunday. I was anticipating hundreds of dollars of brake work. Although they were busy on Sunday morning, I waited a reasonable amount of time as a walk-in. The store director, James Nelson, attended to my car. With all the tires off, he showed me that my brakes pads were actually fine. Something else was causing the scraping sound. He worked on my brakes a little longer until he found the problem (and again showed me.) After the car was finished he drove it to make sure there was no more scraping sound. James did not charge me for ANY service on my car, as he said it was part of their free inspection!!! I am thrilled with my experience at Brake Check because he solved my problem and he did not try to upsell me on any further parts and labor which always cost the big bucks!! I really appreciate this place. read more

Brake check off of 183 and Oak Knoll Austin Texas have some of the best workers in mechanics you could ever have to work on your car I highly recommend this brake check here good customer service good quality thank you brake check read more

Came in here for a brake sensor issue ($20 fix) and the guy at the front desk tried to scare me into buying a new set of brakes, when these are just fine. He lied to me telling me that they're not the right breaks, when I confronted him about what's not right about them he said that they're not oem. Which means nothing, even more absurd is he wanted to replace my non oem with his non oem. When I asked him to just replace the sensor, which he himself admitted is a $20 job, he lied and said that he can't replace the sensor since these brakes are non oem. So I go to BMW, pay them a little more and sure enough they fixed the brake sensor, and confirmed that the brakes were in fact oem, and had no issues and plenty of life left. Also while sitting there I witnessed this same front desk guy using similar tactics on other customers, mostly clueless women about how they need to change this and that, otherwise it would be very unsafe for them to drive. I'd recommend to stay away from this place! read more

I called the Brake Check off Ben White Blvd. in Austin, Texas prior to my appointment on March 6, 2023, to explain to them the issues I was having with my 2017 Nissan Rogue. I explained to the worker who made my appointment by phone, that when I brake, my car shakes (speed 40-50). I told the worker that I may need an alignment. My husband took my car on March 6, 2023 at 8:15 am (my appointment was for 8:30am). Once the car was finished, I checked in with my husband about 3 hours later and he informed me that the car was still shaking. Once I got off work, I went to get the 2 front tires balanced because I thought this was the problem. I called back to Brake Check on March 11, 2023 at around 5:50pm and explained to the manager Russell that I was still having this problem. "Oh, well that's definitely the rotors", Russell responded. I responded "Thank you", and hung up. I took my car to another repair shop on 3.17.23 and I was told that I needed new front rotors. Unhappy, I immediately called back to Brake Check and spoke with the manager Russell to ask why did they perform an alignment and that's not what I needed. Like you could of inspected the car correctly and informed me what the root of the problem instead of charging for something I didn't need especially when I told you'll prior what the problem was. Russell was very, very rude, he kept on talking over me which caused me to not even want to continue the conversation. Only thing Russell asked for at the beginning of the conversation was my name. He NEVER asked what my phone number was, never asked my vehicle information to look up what services were performed, he was too busy talking over me and showing very poor customer services as a "manager". I then had called cooperate and filed a complaint. I want a refund. I will never visit the Brake Check at this location. I don't think it's fair being charged for services that I don't need. I'm tired of these rip off service shops that try and take advantage of customers. Russell shouldn't be managing anyone, he's the one someone needs to manage. read more

Can't rate this 0 out of 5, so 1 star will have to do. I took my truck in to have the gasket on my oil pan replaced. Pretty routine, should only take an hour or so... they said that there was an issue with another oil leak (fine) and that it would take "longer". I couldn't get a straight answer on a time estimate from anyone and when I pressed it, they acted out out. Originally I was told an hour, then 3, then 5, it felt like they were just tacking on time to charge more for the repair time. I've never had any issues with my truck driving poorly until I left after my repair. Half way home my engine was lurching and shaking the entire truck when I accelerated and idled. Then my check engine light came on. Keep in mind, it drove perfectly on the way to get repaired and has never had issues like this before. I recently had a transmission service and should be good for another 50K miles at minimum. I was honestly concerned a belt was loose or a bolt/engine mount. When I brought it back in the manager was incredibly put out that I was back. I have no idea what they did, but they seriously messed up what should have been a simple repair. On top of all this, they left greasy hand prints ALL OVER my truck. The front bumper was covered in oily hand and shoe prints. These guys are careless. End of story. I'd ask for a refund if I could... I should have gone with my gut and taken my truck to my usual mechanic at Rush Automotive. read more

I came here to get my brakes fixed, they said I needed new brake pads - had them replaced and had to bring my car back FIVE times because they were screwed up. I WILL NOT GO BACK HERE EVER! Took my car to another brake check because I got the warranty and they fixed it the first time and let me know the work done before was not good. The staff was friendly and professional, but it's NOT WORTH THER HASSLE! 4/13/2011 - Update from previous post on 4/9/11: I'll have to hold off on the "they fixed it the first time" for this second shop. After being told to be easy on them the first 400-500 miles, they're still squeaking....we'll see... read more

My husband and I have been bringing our cars to this location for about 2 years now. On my last vist, they promptly inspected my car and gave an honest assessment of the work I needed right away, what I ought to go ahead an have fixed and what could wait for the next visit. What they told me matched exactly what I was told by a friend who knows cars. They weren't too pushy in up-selling additional services like oil changes and such. They serviced my brakes and did a BADLY needed alignment all within the estimated time frame. I made my appointment online so they had all the necessary parts on hand and I received a 20% discount on my brake service. Overall, I've been happy with the quality of the work and customer service at this shop. read more

Charged me $250, and they laughed and said they put the wrong size brakes on. Had to take to another shop who said the work was never done. Car was shaking bad. Brake Check lied and never changed my Pads or rotors. I had to pay $350 to have another shop do the work correctly. Brake Check refused to give me any money back. An employee even admitted that they're having to fix so much work from other employees here. DO NOT TRUST THEM! read more

Let me start this review by saying that I have worked in customer service for 7 years, so when it comes to these issues I am about as flexible and understanding as it gets. This experience was/still is just too much of a mess for me not to write this review. So here we go.. (Visit #1) My car had two issues when I brought it in a little over two months ago: it was both pulling to the left, and the steering wheel was off of center. After the alignment was done to my car, they drove it around the block to test the alignment. When he got out he said everything was driving straight and I was good to go. I then paid around $100 for the alignment, which included a lifetime warranty. As I was driving away I could immediately tell that the steering wheel was still not straight. The next day I drove to and from work and noticed the same issue. (Visit #2) I took the car back to the shop a day later, explained the situation, and they put my car back on the machine and attempted to re-align it. Someone then drove around the block, came back and said "all good!" I drove away, and could immediately tell that the steering wheel was still off. (Visit #3) I explained the same thing to the same manager. He then said that he believed that it had something to do with the snow tires I still had on my car from my move here from Colorado. He suggested that my tires be rotated from one side of the car to the other. After doing that, he got in my car, drove around the block, came back and said...guess what? "All good!" Not only did this not fix the problem, but he failed to notice that my tires had directional tread and had to be rotating a certain way. I drove back and they put the tires back. Not a big deal, but my original problem was still not fixed at this point. He then said that the best thing to do would be to see about putting summer tires on the car. I then asked if I could get a partial refund for what I was charged for the "lifetime" portion of the alignment, since, according to him, I would not be able to ever properly align the car with these tires on. He agreed that I shouldn't be charged for the lifetime upgrade, which was about $52 of the $100 I paid for the alignment. At this point I didn't think it was necessary to ask for a full refund, since I didn't believe it was anything they did wrong. The manager said that, in order to give a refund, he would have to call his supervisor. Believing him about the tire issue went to NTB the next day. They said that it was very unlikely that was a tire issue, and agreed to do a free alignment check for me. After checking the alignment, they gave me the diagnostic info showing that my alignment was perfectly straight, but my steering wheel adjustment was off several degrees. The guy said that it looked like the steering wheel was never set straight when they did the alignment. I couldn't believe it. (Visit #4) A few days later, I took my car back to the shop and showed the manager the diagnostic on it. He put my car back on the machine, and according to his report, the car was perfectly aligned with the steering wheel perfectly straight. Obviously this wasn't the case, but it was late and I didn't want to get into a big discussion about it, so I asked him to align the car again with the steering wheel turned to the right, hoping that by overcompensating, the problem would be fixed. After a couple of tries, (and with myself driving around the block each time), we were able to get everything straight. That took a little over THREE WEEKS. Now on to getting that refund I was promised.. After a week of not hearing from anyone, I called the store and was given a phone number to call a supervisor for the Austin Brake Check locations. I explained the entire situation to him, but at this point, I felt like I had spent way too much time dealing with this, and I asked him if it would be possible to be refunded the full amount just based on the fact that I had spent so much time and effort. He said that he would review everything and call me back. A week later I heard from him. He said he would refund the $52, and that, because of my troubles, he would give me the $25 dollar gift card. He said he could not refund me the entire amount due to the fact that I eventually did get my alignment straightened. Again, being in the customer service industry for so long I decided to just thank him for offering to partially refund me, to just cut my losses. Two weeks then went by, no gift card in the mail, and no refund on my credit card. I called the supervisor again and asked him how long this process typically took. He agreed that it shouldn't have taken this long, and said he would check into it. Fast forward to today. I still have not received a call or any sort of a refund. Like I said, I first brought my car in over two months ago, and was promised a partial refund five weeks ago. Two hours into this review and I think I'm officially done with Brake Check read more

On Sat. Sep10, 12pm I brought my car into BrakeCheck to get my brakes serviced only to have them tell me 5hrs. later their sending my car to a dealership to be fixed. Without any effort on their end I find it extremely irritating that I have to call the Research Blvd. Location to get any sort of update about my vehicle which they've had now for 3 days & counting for a standard brake & rotar repair... Not to mention the inconvenience I've sufferd being stranded in Austin Tx the entire weekend missing Work, School etc... I'm disappointed in the lack of curtosey professionalism... read more

I would have to preface this review by commending the staff for being so friendly & professional, in person & on the phone. Brake Check is also more affordable than most places Be sure to schedule your appointment online as you'll be given a discount. I took my car in for an alignment & was told it would take 30 minutes, but that easily turned in an hour & a half. Thing is, even after that, my car wasn't driving completely straight. Good thing I chose the lifetime alignment which will allow me to go back & resolve the issue. What I did appreciate was the fact that they constantly updated me on the status of my car. They even made unnecessary suggestions regarding what they found or heard while taking my car on a drive test. This location isn't too bad. Just be ready to spend a bit of time there. read more

Excellent service from Chris and his team! These guys know what they're doing and I saved money not going to an oil change place or my dealership for service. The team here shared the status of my car in an honest way, making suggestions that make it more affordable for the future. I will definitely be back! read more

Appreciated the tires, but they broke a tire stud or maybe 2. Then they referred me to BrakeCheck to fix the one stud....alas they found two studs that were broken...alas I disagreed...told them to call Discount Tire as I was not paying! Brake Check fixed no charge to me , BUT they left me with un lug nutted replacements, where did the lug go on the one that was good, only went in for one stud replacement with regular lug. They were trying to scam a female, 74 and a retired vet! They are absolutely not somewhere to go and shame on Discount Tire. They installed studs without regular lug nut , not matching what I came in with. Still do not know what they did with my lug nut! Had to get two new studs and lug nuts at another business! The charge way less than what they were going to charge me for one. Total scam against women...stay away!! Beware echo I s claiming someone else did not screw lug nuts correctly to charge for new studs and lug nuts! read more

I had my brakes replaced here about 1 1/2 years ago. Their price was in the ballpark and their service was great. No problems at all. Last month I returned because the emergency brake was not working - with it on, the cars still rolls when it's in Drive. When I drove in w/o an appointment around 4:30 PM, the car was on a lift within 5 minutes. Two guys worked on the car, pulled all 4 wheels, removed various brake parts, tightened up the cables leading from the emergency brake to each rear wheel and reassembled everything. All of this took at least 1/2 hour, probably more. Price: $20. Unfortunately, the car still rolled so I made an appointment to replace the cable going from the emergency brake to the passenger side, rear wheel. Estimate: $350 (it's a BMW) Dropped the car off the next morning and got a call from Brake Check a few hours later. They have the car up on the lift and the labor to run the cable would mean removing a good portion of the exhaust system. Although this was included in the estimate, a lot of the bolts and harnesses holding the exhaust in place are totally rusted, necessitating lots of extra labor to remove it. About an additional $300 for labor. Just Brakes could have started the work before calling me which would have pretty much steered me into approving the additional work. However, they were very honest and called me before any work was done. Kudos to you, Brake Check. read more

I needed a front brake job so I though I would give Brake Check a try. I used the one on Research Blvd in NW Austin and scheduled an on-line appointment which supposedly also guaranteed me a 10% discount. I showed up at my appointed time and pulled up to the bay. Unlike Jiffy Lube (for example), no one came to greet me though I could see three guys huddled inside. So I got out and went inside and gave them a print out of my appointment to which the reply was "What is this?" I brought my laptop to do some work while I waited but there was no wifi. About an hour and half into it, the guy told me "we don't have these brake pads here, if you don't mind waiting we will have them delivered here." After the work was supposedly done, I heard a vibrating sound which was not previously there. Hoping it would go away which it did not I took it to another mechanic who confirmed, "Yes, Brake Check screwed you." Will never go to another Brake Check again. read more

I have always had nothing but great service here. These guys do it Right. Very knowledgeable and they take pride in keeping the roads safer for our families. read more

DO NOT go here on a Sunday morning for an alignment. The service technician performing the alignments seemed hungover and showed little motivation for the work he was performing. Luckily I bought a lifetime alignment and went to another location the next day to find out my camber was out, and there was slack left in my tie rods causing me to have steering wheel play. What I will give this location is a bit of credit for the guy behind the counter, very patient with an elderly lady that came in behind me, and was very courteous to all customers and employees. Didn't have a problem answering questions or listening to concerns. He was top-notch, and I'm sure the alignment service was just a bad day on the technician's part. read more

Emailed in make, model, year of my car for a coupon-based brake pad replacement. Show up for appt. Brake pad replacement takes 2 1/2 hours to be told the pads I have aren't covered by the coupon, +$80 cost, which I didn't have. They agree to put the applicable pads on at coupon price, which I do appreciate. However, approx. three weeks later, I picked up a nail in one of my tires, to find they crossthreaded 2/5 of the lug nuts on one tire, causing me to shear off two bolts. Somebody was in an awful hurry for a 3 hour brake job! Having to get this repaired at a third party, in hopes none of the other three tires will have the same problem. read more

Even though I'll NEVER use a Brake Check again I just have to give John his kudos. He's a great guy & a man of his word.