Per the advice of my mother, who was a previous customer, I stopped in for a pre-trip inspection…read morebefore a very lengthy road trip. I was the first to arrive (before the shop opened), as I wanted to be in and out as quickly as possible. The young lady at the front desk assisted me and informed me that the service required full payment upfront. Now, for many businesses, this would be a red flag. But given the nature of this particular establishment, along with its solid reputation, I was completely OK with this. You've heard of "dine and dash," involving people who eat and skip out on their bill, so I'm sure that this business didn't want to deal with people who "drive and dash." Anyway.... The mechanic started working on my vehicle immediately and was extremely thorough. Shortly thereafter, I had the pleasure of meeting the owner, Mr. John, when he entered the sitting area/lobby. I asked if he was the owner because he just had that commanding presence that most owners possess & I wanted to speak with him directly. I informed Mr. John about why I came to his shop and truly appreciated the time and care he put into servicing my vehicle to ensure that it was safe. He told me that he could tell I took care of it, and that for its age, it was in great shape. Mr. John even went the extra mile (see what I did there, haha) and showed me some things that were worn and would eventually need repair. This was great info, not only so I know what to expect for a future visit to my local auto repair shop but also because I decided to have some of the work performed that same day. I felt it was wise to get it out of the way and not have to worry about anything breaking while on the road. Mr. John even told me to call once I arrived at my destination, which further proved that he genuinely cares about his customers and takes great pride in his work. I called the following week and let the young lady at the service desk know that my trip was smooth!

Mr. John will give it to you straight with fair pricing. Originally brought my Audi Q5 in for a…read morecoolant leak. After diagnosing the problem he informed me the cost of repairs would be almost equivalent to an engine replacement. As the issue could be a simple water pump or more complex as a blown head gasket. Needless to say the work was not performed but I appreciated his honesty!

So I went to get an oil change today. Before I dive in I…read morewant to say I already expect to be up charged or offered other services. I pull up I tell the gentleman I just want an oil change. Only an oil change. I leave my vehicle, they call me to go over the invoice. The young lady working shows me my filters and says something about changing them. I say no, I'm fine I just want the oil change. She says are you sure, this is the air you breathe. I say yes I'm sure I can change that myself pretty easy, just the oil. Then she mentions brakes and another worker comes and mentions my windshield wiper, which has been working fine just used them the other day but to all of this I say no thank you, just the oil. She then asked about the filters again, to which I gave the same response. She says ok, this is the air you're going to have to breathe makes a face and starts laughing as she takes them back to my vehicle. Which I personally think is a little unprofessional. My car gets finished. I go in to pay, I pass her the money she gives me the change I say thank you, she says mmhm. I turn around she says "do you want your keys" I say something like oh they aren't in the car? When I get into my vehicle I pull off when I look to my passenger side all of the papers that were in my glove compartment are on the seat and floor so I turn around to go back. I spoke with a different person and just asked why they'd be out of the glove compartment, I should have got his name because he was professional, he says oh they went into the glove box to get the cabin filter but the items should have been put back to where they came from and I informed him of the interaction. This review is a combination from all of the slightly off-putting things that happened after declining extra services that seemed like micro-aggressions stacked on top of each other. What I think should have been a pretty basic and normal thing suddenly felt petty. I usually don't go to this location and probably won't again, no hard feelings to the staff that was uninvolved more so writing this review to educate how one tiny little micro-aggression or gesture can make or break the level of service and make even small mistakes seem intentional.

hours are alway changing and they are always early…read moreManagement is very unprofessional and rude

Exceptional service and communication. The Bradham team went above and beyond to get my car back on…read morethe road, and even had me bring the care back a month later so they could make sure everything was perfect. If I wasn't moving states soon, this would be the only place I bring my car. DJ, Jay, Billy and the rest of the team thank you! Special shoutout to DJ and Jay. Appreciate yall!

The dashboard instrument cluster on my car went out, requiring electrical repair. Repeated…read morediagnostic testing revealed a unique part that had to be back ordered. It meant several days of waiting, but the guys at Bradham were both professional and patient in keeping me updated on the progress. It turned out to be a lengthy and rather expensive project, but the repair was made and the outcome was everything I could have hoped for. Special thanks to DJ and Jacob for their courtesy.

The good is that thus far my vehicle has been fixed. The bad is that service took longer than…read morepromised, communication could be better, what seems like predatory charges for unnecessary fixes, and surprise junk fee at the end. Relatively comparable to most experiences with mechanics these days though.

Brought in my 2014 Volvo S60 for an oil change, state inspection, emissions test, and to fix the…read morecheck engine light that would've made me fail said emissions test (the code read that my air flow was too lean in my fuel). Problem number 1: the "complimentary inspection" was free, however them actually diagnosing the problem was a whopping $219.46. So, then the inspection was not free at all. Problem number 2: the quoted me at $2900 dollars to do the bear MINIMUM of repairs (air/fuel induction service, replacing an 02 sensor, MAF cleaning). Took it to another place, and I only needed to do ONE of those things for $300. Problem number 3: They insisted on me replacing my crankshaft main oil seal which would have cost me another $5000 dollars. Problem number 4: when I said this was way too much money for what I needed as I stated when I walked in that I only needed whatever had to be done to pass inspections and testing for registration and that I would come back to get my car, my Lyft to get there that is supposed to be paid for was not. They did pay for my one home, but not for the one back. Problem number 5: I only asked them to look at 2 specific things, the oil and my O2 issue, however they decided to also try having me pay another $10,000 in preventative maintenance services. problem number 6: They performed a service without asking me when I had clearly told them not to perform any service on my car after they provided the prices to me. However, they still performed the oil change anyway and charged me $119.95 for it. So despite me not wanting ANY service done, I still had to pay $389.53 just to get my car back and take it to another place. I simply cannot recommend this business to anyone when this is the kind of treatment and prices. If I had gone along with their business they were providing, I would've paid for more money in services than I would have just buying the car. I bought this car for $14,000. They were wanting to have me pay over $1500 more than what my car was even worth when I had purchased it. Save yourself the headache and wallet pain and go somewhere else.

I came in for a quick oil change knowing I really needed one. All of the technicians who helped me…read moreout were very friendly and helpful. They answered all of my questions and they were extremely knowledgeable and efficient! I was in and out pretty quickly even though I ended up getting my radiator serviced, too. Big thank you to Ricky, Byron, Nile and Brandon! & Christian was the absolute best for taking care of my car!

All of the technicians who helped me out were very friendly and helpful. But the female at the…read morecashier register provided me the worse custumer service, She short me on my change back and she knew what she was doing because when I mentioned she told me that she don't have any more money on her drawer. At the end she give all my change back but because I ask for it, Plus she act and talk like she is doing you a favor when you are actually are paying for your service. check your change if you are paying cash or even better pay with a card

Always know they will repair my cars as needed. Excellent repairs. They are not inexpensive…read more But come on guys, we've spent almost 7k this past month, couldn't you reset the clock and wipe off the steering wheel? You used to make sure my car was clean when you gave it back. I can understand not washing it but clean up the stuff your guys have done in the process of repairs. I'm going to say this is not typical. But we shall see. Maybe they are expanding too fast?

We broke down on the way to NC and got towed to their establishment they were excellent at handling…read moreour repairs and getting us back on the road by early afternoon. They went out of the way to help in a difficult situatio.

They showed up to fix my tire within 30min. Fast and reliable. Thank you for all your help.read more

From the owner: Road Rescue has a 24 Hour Roadside Service. The services that we offer are jumpstarts, lockouts,…read moretire changes, and fuel delivery. Our highly trained technicians are ready for what comes their way. Most of our response time is under 35mins. Just call today and we will handle the rest to get you back on the road.