I'm editing my post because the business responded & asked me to call a number that I already…read morecalled TWICE, they tried transferring me to the store, no one picked up, & I called back & I spent half an hour on hold waiting for the customer service dept to pick up. I talked to the assistance store manager which supposedly spoke to the store manager. The store manager didn't give a flip about the situation. I don't have any more time to waste with this ridiculousness! Consumer beware of this establishment!!! I was LIVID when I found out my 81 year old grandmother was charged $100 for an oil change on a 2008 KIA RIO yesterday at Take 5 Oil Change in Hudson Oaks!!! The "tech" told her the regular oil changes last about 2K miles & the premium changes 5K! BS! I tried calling the store. It sent me to some call center where a woman transferred me to that location. At the store, it went to some automated answering that beeped & had no ability to leave a message. I called back. This time, I talked to a man that claimed he sympathized with the situation & said he was transferring me to customer service & they can handle the problem. Y'all, I was placed on eternal hold for almost 30 minutes. I was so mad that I drove to the store myself while still waiting for customer service on the phone that was never picking up. I walk in the store & the man sitting behind the counter was on his phone. I promptly asked to speak with the manager & he said he was the assistant manager. Hands shaking, and trying very, very hard not to completely lose my temper, I explained how one of his employees basically stole from my 81 year old grandmother & I was pissed! I told him I hoped he didn't condone this behavior & explained what had happened. I asked for literature from which they explain the oil changes prices. He goes out into the shop area & produces a disgustingly filthy & greasy plastic pamphlet that is in SPANISH. He said that's the only ones that have to show customers. What!? I ask about the $55 oil change. He says those aren't currently available because who is responsible for ordering the inventory didn't order the items needed for those changes (interesting). I asked about the employee that lied to my grandmother about the 2K verses 5K oil changes. He just didn't know (BS again!). I told him I wanted a full refund for them taking advantage of her & the fact she's on a fixed income. At that time, he proceeded to call the actual manager. He returns & says my grandmother was explained about all the options & he was sorry but there was nothing he could do. Wow, ok! So, folks, I just want to warn you about the deceptive practices at this oil change establishment. Who takes advantage of an 81 year old grandma? Take 5 Oil Change in Hudson Oaks, that's who! I'm completely appalled by the entire situation. I took pics of the receipt, the eternal call waiting for customer service to pick up, the filthy pamphlet, the filthy window & the horrible conditions of their bathrooms. Not that I would ever use a Take 5 Oil Change to begin with, but I dang sure won't now! My mechanics response was "criminal."

They take about 3 hours to get you in the door and one of the techs looks like he's high out of his…read moremind will not come again left because the car in front of me got his hood slammed because they didnt secure it right the stick came flying out of the bay

Terrible customer service. I pulled up (new customer, never been here before) and I see a sign that…read moresays "emissions-stay in car- have insurance ready" "oil change customers- come inside" so I wait in my car since I'm there for inspection. This lady walks out and starts waving her arms at me and telling me with a big attitude that I can't sit there and all the cars that have filled up every single parking place are before me. Which is fine, that's understandable but it's a little misleading from what the sign says. She could have just kindly walked up to me and said " hey I'm sorry but all these cars are in line before you and there is no parking so could you come back later?" But no she was super rude about it so I will not be back and will for sure not be giving them my money. They say customer service is dead and honestly they might be right! I went to the spot on north main and they were incredibly kind and got me right in.

They performed the inspection as intended and didn't recommend any unnecessary maintenance items to…read moreupsell me on. However, upon getting my vehicle back, it smelled heavily like cigarette smoke. Took it a few days to air out the cab I can't say I would recommend returning based on this experience.

I had two tires put on my minivan today. I bought the tires on line and made the appointment at the…read moresame time. They told me when my tires arrived at the store and confirmed my appointment. I arrived at 2:00 and was done by 2:45. Great price and service. I had the front tires put on two months ago.

You set an appointment they don't let you drop your truck off 30 minutes sooner and I've tried four…read moretimes with them in a week and they can't accomplish an oil change

Fast and efficient work- came in for an oil change on my GMC Terrain and was out in less than 30…read moreminutes & they didn't try to up sale me on additional parts, Not to mention affordable! Thank you for the great customer service- I'll be back.

I will not allow me to give more than five stars. Service is excellent. The owner does it right…read more Got my stuff done and checks to make sure the vehicle is still doing right. The guy is about quality work. Prices correctly to repair but just take money. Live this shop. I will be back when and if I need them.

I made an appointment and they were ready when I arrived. They completed a thorough inspection with…read morepictures along with recommendations. I agreed with the assessment and they had a technician ready to complete the job quickly. The service and quality was excellent.

Super tech riped me off for $3000. They worked on my a/c…read morethree different times and it was never fixed. This place is a total scam. Avoid at all costs.

Buyer be aware. Pay very close attention to the Finance process. I was tricked during my closing…read moreto a 63 month finance deal when I was talking to them about 60 months. The 3 extra months coincidentally matches the discount we were talking about, and I thought I received, for Service & Warranty. I have contacted the dealership several times (Justin B) and I am being ghosted.

Went and bought a Toyota TRD Sport on Saturday. Salesman Joshua was fantastic. He was very…read moreknowledgeable when we were test driving. We started with testing driving an SR5 earlier in the day and then we went inside. I had mentioned that I wanted to test drive a Ford Ranger before we make a decision. I guess that is when Sales Manager Gracie Judy felt the need to push me to make a deal right then. After pushing me twice to get a deal done she could tell I was getting upset. Let the salesman do his job and quit being pushy. Salesman Joshua was doing a great job and let the product stand on its own. After that experience I told Joshua that he was the only person I wanted to speak to going forward. We left to test drive a Ranger. After talking with the wife we decided to look at the Tacoma more. Well that didn't stop Sales Manager Gracie Judy from having a condescending comment when we went up there to do some paperwork on a TRD Sport (a higher model truck). Nor could she resist from having a condescending comment when we picked up the truck on Monday. Gracie almost costed this deal. Then Finance Director Justin Bateman told me and my wife that her name would be added to the title of the car. However he didn't do that and only put my name. I wouldn't recommend this dealership and will probably buy my next Toyota somewhere else.

They got us in and out super fast! The price was good, and the staff was very friendly!…read more Furiosa gives them 2 paws up!!

I went to Kwik Kar to get my valve cover gasket replaced due to a small leak. When I got it back…read morethe check engine light was on. They claimed it must be from someone else's fault because it wasn't their fault. Good B answer, but not an A answer.

Moving to a new city can yield problems for finding a new, trustworthy mechanic shop…read more After using Parker County Automotive twice on two separate vehicles, each time the service was great, the problem was fixed and Jason, the front counter employee was not only courteous but honest throughout the process. As long as we are living in Parker County, this shop will remain our go-to place for all things automotive.

Greg is a great guy and super nice. Have taken 2 cars there over the past 3 years. They are always…read morebusy and sometimes it takes a little longer to get back to you, but I still have no complaints. Very upfront with what is needed and options. They are really popular and always busy which speaks volumes to their value. They will also recommend other shops if there is something better suited to a speciality shop. They have earned my loyalty.

I interviewed several shops before choosing to work with Elite Transmission. This was the first…read moretime i've ever had to rebuild one. My first impression when i call for a quote was what made the difference between ET or the other 100 transmission shops in town. They made me feel like a person and not an up-sale opportunity. once I dropped my truck off the owner called me to ask if it was okay to start the rebuild after diagnosing the issue. Not only did the tell me what was wrong with it, they sent me pictures and invited me back to the shop for final inspection. Not once did i feel like i was going to cheated or upsold. As a consumer i feel like we need more honest businesses like Elite Transmission, they bring honesty and integrity to every customer Charles