I went to the shop on Union Hills and 35th Ave to have my break checked out. My customer service was excellent and honest, as my brakes were fine, however I did need brake fluid drain and refill. My cabin air filter was falling apart, so I had that changed. I didn't wait long even though there were other customers before me. read more

Very friendly and personable! They explained everything about my service and repair in depth which I really appreciate! I've had nothing but positive experiences and great customer service! read more

Had my brakes replaced here put I guess the mechanic never checked the rotors for thickness when I finally went on the freeway, I noticed the front end of the vehicle shimming when I brake at 55 miles an hour had to take the vehicle to another repair shop who had to replace the rotors and the brakes. I do not recommend this place to have your vehicle repaired. I spent.a lot of money on those brakes. read more

i was there for over 3 hours for a brake inspection they kept telling me it was almost done when it really wasn't i asked them to please give me my car back so i could take it somewhere else and the technicians, Dan and Jake were amazing, but the manager that was on duty was a complete asshole. Yes I did throw F bombs at him because it is my car that he was working on. It's not his car if I don't want my car to be looked at by them anymore he needs to give me back my car. He's like oh it's company policy. We have to do everything and I said if it's such company policy, you would've relayed that to me. read more

Booked an appointment in advance for 9am for a brake pad replacement and wheel alignment. I waited until 1:30pm, as I had gotten no communication from them at this point, so I personally called to check on the status on my vehicle. I was told that they were just barely starting the inspection. At 2:35pm I received a follow up call to tell me what services I needed and I would need to immediately go to another location to replace tires. They had mentioned on the call that it would be about an hour+ for the parts and repairs to be completed. At 4:30pm I still had not received a call telling me my vehicle was done and ready for pickup. The shop closed at 5pm. I took it upon my self to go to the shop and wait for them to be finished. The man did not apologize about the near 8 hour wait for a simple brakes replacement. Do not recommend if you want poor service and want to waste an entire day waiting for a small repair. Will not be returning. read more

This location is very welcoming and very friendly .General Manager is very knowledgeable , has worked on my vehicles for several years and I haven't had a problems after the services . I recommend this location to anyone who is looking for a good a service , read more

armando great customer service , recommend taking all vehicles over to him! great with electrical diagnosis and super quick turn around time. if ever in a pinch just hit him! read more

I brought my daughter's car in for an alignment as a walk in. The service was excellent, very helpful and willing to take the cat without an appointment. They checked the car and let me know it did need an alignment and at the end of the service I got a paper with proof that the alignment was completed. I could tell the difference as soon as I drove it home. I highly recommend this place. the service he excellent, fast and worth the price. At other places they want to charge you an arm and a leg. read more

never use them again. screwed up the bolts for the calipers, one they destroyed the threads on and one had the bolt completely missing. if you had negative stars you would have received 5. read more

This location has been professional and helpful to me for many years. I just used them again today for AC service and the manager listened to my concerns and views for my service requests and made sure my requests were completed with no hidden costs. My AC is cold again same day. Thank you Armando the manager and Austin my tech. read more

*****DO NOT GO TO BRAKES PLUS!!!!!******* I went to Brakes plus 3/01/24 15635 s 48th st phoenix AZ 85048 for an oil change. A week later we had to go back because my car leaked all of the oil. The technician had to replace a faulty oil filter and they had to steam clean with dye. I went back to Brakes Plus on 5/3/24 and they advised me that timing cover gasket is leaking oil. Cost 2447.86! My car DID NOT leak oil prior going to Brakes Plus. I spoke with the Todd general manager, he was very rude and unprofessional. I will never take my car to Brakes Plus. Overall horrible experience. read more

General manager Armando is awesome and gave me a discount on my bill and a coupon for a complimentary oil change for the trouble. All is well and the car is working great and I think the management of the store for stepping up and helping out a customer need. read more

The establishment is excellent, with great customer service. I had the opportunity to visit for my brake and rotor maintenance, to this place which was recommended by a colleague of mine. The person who helped me out name was Armando. Armando was extremely knowledgeable, courteous, and engaging. His assistance was invaluable in enhancing my confidence and imparting a few insights about brakes and rotors that I was unaware of. Overall, my experience was extremely pleasant and even more important I have found a reliable, reasonably priced, and courteous place for my brakes and rotors service. I would highly recommend. read more

I went in for a quote because the Ford dealer said I needed brakes. Levi at Brakes Plus quoted more than $300 less than the dealer so I approved the repair. I wasn't home very long when I got a call stating I didn't even need brakes! The honesty was refreshing. I'll definitely be taking my truck back when service is needed. read more

This place is really the best. I called at 8am because my power window was stuck open. They had me come in right away. Turns out I had the lock on! They were so nice and didn't charge me anything!! Love this place!!!! I bring both of my cars here and it is always the best experience. read more

Went in for an oil change and tire rotation and diagnostics. They explained the issues and showed me in person what specifically was the problem. Didn't feel taken advantage of or ripped off. Highly recommend for quick honest and efficient work! read more

I have used Brakes Plus for a long time and have always had an excellent experience, today was no different. I had my struts and shocks changed and the brakes cleaned, flushed and adjusted and they threw in the oil change package for free. They even paid for a Lyft ride to take me home and pick me up ( that was extremely helpful to me). Armando (the manager) was so courteous, friendly and professional. I didn't get my tech's name, but you did a great job and thank you. I definitely recommend Brakes Plus on 35th Ave and Union Hills read more

Brought my car in for a repair because it was making a funny sound. $800 later and it's still not fixed and the response what "well what would you like me to do." Ummmm fix my car. That would be a start. read more

My husband called several places a on Friday to check prices to get out a/c recharged and thus location was the cheapest. The guy told us $74.99 plus the cost of freon. So we dropped our car off yesterday, and when we came to pick it up he told me it was going to be $176, because they had to fix something else and then the labor to do that. I didn't receive any calls telling me that something was wrong or that it would cost $100 more. I'm really upset and I feel they they are deceiving. I couldnt afford that so not im $100 short for my daycare for this week. If I would have know it was going to be $176 then I wouldn't have gotten it done, im on a tight budget. I would not recommend this place at all and I would like a refund, since they didn't call and tell me about what needed to be done read more

Waste of time trying to get an alignment from these clowns. Was told I needed tie rods and my gear box was gushing oil out but the whole suspension and gear box was replaced previously read more

What an amazing job but even more so, amazing treatment/customer service. My brakes were on the verge of failure and Carl and his great team not only got me fixed up but did their best to make it affordable. I use my car every day for my 2nd job and their speed and kindness helped keep me safe on the road and helping me stay financially sound. Thanks! I highly recommend this shop! Keith F. read more

First time here was for brakes. Went in on a Saturday with no appointment. Although they were busy, still got us in and out the same day. Recently, the AC went out in my car. Called and talked with John. Made an appointment for the next day. Dropped it off in the morning. John called and explained what was wrong. He took care of getting approval with warranty company. Worked with John and then Dean to get everything approved and repaired. They explained what needed done and answered my questions. Repair took an extra day. Since it was the weekend, they let me use their loaner car until Monday. I didn't even ask for it. All around courteous and professional! read more

Brakes Plus - Auto Repair Near Me - Phoenix, Arizona

Brian and his crew were very knowledgable and completed the repairs in a very timely manner. I would recommend this place.

Went in for alignment, they wanted to charge an extra 400 to replace trailing arm bushing because they couldn't hook up their machine. Brought the car home and checked it myself (I'm a mechanic) it looked fine. Brought it to big brand and they did it no problem. We don't like scammers! read more

I came in for a second opinion on major brake work. Johnny (GM) took the time to explain the issue, made sure my visit was quick, and gave me confidence in their capabilities to do a great job. As someone who drives for a living, he understood the gravity of my situation. He made every effort to keep me on the road safely, while minimizing the cost. I can only say: I've ditched my old shop!! read more

Great little shop! Went in for an oil change, an alignment & a brake check. They informed me I would not need brakes, which actually made me quite happy! Tired of places tricking people into getting a service they don't need, the gentleman at the front informed me that I was all good with brakes but still gave me a nice timeline of when I should get them checked again. Oil change was a bit pricey, but it's about the same anywhere you go. Now here's the great part! I have a synchrony card (credit card for auto stuffs) but unfortunately they could not find my name in the system. I had to pay with my debit card, an expense I was definitely not ready to make. When I returned on Monday, the manager Jason was very helpful in refunding my debit card & finding my credit card. Very VERY thankful to Jason! My car is running great! Thank you! read more

This place is a ripoff! They replaced my front brake pads on 2/17 and they needed replaced AGAIN on 5/18 aI put very few miles on my car. Their parts are JUNK. I've spent over $300 on brakes within the last year here and only to be disappointed and taken advantage of and misquoted over the phone. I was told it would be $147 and when I got there he said it's $170, just like I quoted you on the phone. At this point I didn't even argue and just got in my car and left. I will definitely be writing a letter to the BBB. Update: You'll see below they asked for my contact information and I haven't heard a word from anyone. SMH. read more

Brian, David and Austen were fantastic. They worked on my 17 Cruze, found the problem and got it fixed by the following day despite parts being in short supply. They had to follow up on the work but did so with understanding, excellent communication, honesty and fairness, and friendliness to boot. They far exceeded any experience I have had with a shop. Men, I truly appreciate you. Thankful to have found your shop. read more

So I never tend to give bad reviews, but this will be the exception. The first time I went in they overcharged me for the brakes service (June 2022) and my brakes started squeaking again after a couple days of driving. I went in again In February 2023 because I wanted to give it the benefit of the doubt, but no it was the exact same thing again. I went in for a brake service and once I left my brakes were still squeaking. read more

Great service! Brian Disney was amazing and very friendly!

This place was seriously amazing! My mom got worried about my brakes and sent me in to get them fixed and I was not disappointed by their service! Not only did they give me an amazing price on all of my brake pads, but they were extremely friendly and made sure I was properly cared for the whole time I was there! Definitely recommend to anyone that has to get there brakes fixed! read more

Seriously, fuck this place. My husband and I have been coming here for years and I don't know what recently happened (John's starting his own shop soon or the guy with the Asian/Middle Eastern accent making appointments literally gives ZERO fucks about customer service) but this place took a serious dive recently. My husband and I were very faithful to our previous brakes plus and this place, but now this one has affected that trust. We were quoted replacements of 3 VERY LARGE and VERY EXPENSIVE items, only to have a second, AND THIRD OPINION tell us replacing the items was a money grab and that only minor things like valves and whatnot needed to be replaced. (The third place even did a dye test to prove it was all fixed). My husband would sit, while work was being done at this place, with our 6-month-old son, and these people bold face lied to him. This place used to be great, but only wants your cash. Stay away. read more

I am new to this side of town. Searched oil change and this was the closest one to me. Called to see if I can get an appointment same day. The guy who answered the phone was very enthusiastic and I felt excited to go get this taken care. I arrived, they took my details and I brought up that I needed some screws also for my front bummer as shown in photo guy said no problem. The service was prompt and bumper back in tack. I am happy I came here and will always come back. Thank you Break Plus and the guy with the long hair for taking care of me today read more

Brakes Plus - Bumper fix needed - Auto Repair Near Me - Phoenix, Arizona

This location was very friendly. They were very welcoming and considerate. The location was clean and had a nice station with tea, coffee, or water. They gave me a drive back to my house, while they worked on my car, then came and picked me up when it was done. What I liked most about the trip was after their initial inspection, they walked me out to my car and showed me what they were talking about and showed me how the parts should look, opposed to how they looked on my car. They also clearly informed me what the impact would be. The reason for 4 Stars was the pricing. The labor was higher than most places, even when they included a coupon for me. It didn't seem to be comparable to other locations, but the service was great! read more

Great location and company! The team was very fast, efficient and friendly! Very informative as well! You can tell they love what they do!

This location at 35th Ave & Union Hills is very untrustworthy. I took my 2017 Toyota Sienna there to get new brake pads & alignment. They told me that after their diagnostic checks that the master cylinder needed replacement immediately and that would be an extra $500 - $600. That didn't sound correct since I wasn't having any issues with my brakes going down to the floorboard while pressing them and it is a newer vehicle so I took my vehicle to another Brakes Plus location at 67th Ave & Bell Rd. I didn't tell them anything about the diagnosis at 35th Ave & Union Hills but wanted to see what their diagnostic check would reveal. Just as I suspected just new brake pads & alignment was the diagnosis. I then proceeded to tell them that their other location stated I needed a new master cylinder and the told me that was 100% false and the master cylinder was in great condition. They also proceeded to tell me that they had heard complaints about that location. My suggestion is to stay away from the Brakes Plus at 35th Ave & Union Hills unless you are interested in spending more money on faulty diagnoses!!! read more

Staff is friendly and honest. Place is clean and well kept. They got to my vehicles quickly and communicated well. What more could you ask for read more

I was thoroughly pleased with the service I received today. Came in knowing I needed new brake pads due to milage and dust. Tech literally took me out to inspect the pads myself while they were still on my truck. To my surprise, he said only two of them needed to be replaced. He also said that my rotors needed to be machined as well, but not replaced. Said it would take an hour to complete , but it only took 30 minutes. Reasonably priced and honest. read more

Let me just start this review by saying I am incredibly pessimistic and jaded when it comes to auto repair shops. I can count on two fingers the number of times I've had a positive experience. Today, I can say confidently is number 3. Not only did they offer great customer service (John) and communicated prices on parts and labor honestly, but Brett took the time to walk me out to the car, while still up on the lift, and thoroughly explain to me what the issue was. He also explained how my brakes work in general, which gave me confidence in the work they do, and also a little piece of mind that I made the right decision coming here. In addition, my husband had his car looked at as well. Now keep in mind, two other "reputable " parties checked it out before this. They found a potentially deadly problem that was grossly missed by then others. Brett, John, and Tom brought both of us into the bay to show us just what was going on. They all said how lucky he was that the front wheels didn't just fly off!! Thank you guys for keeping our family safe! Will definitely be back here and I gladly recommend this place to anyone we know. read more

I've been to brakes plus twice now for my brakes (imagine that!) and this has to be the best customer service ever. Dean is awesome and he try's to help you out as much as he can. He also treats you like a person. I'm a woman in a mans world and he still treated me with respect and as a human. As I'm waiting for my car, I told Dean that I would be outside because it was warm inside, he brought out one of the chairs for me and made me sit down. He is one of the best guys ever. I highly recommend Brakes Plus. read more