we have been leasing the cars from here because leonardo (sales) and madeleine ( credit) are amazing people and they give really good costumer service they go above and beyond. but the service is a nightmare oil change even with appoiment take more that 3 hours. we always buy the package for maintenance and every time is the same we cant find proof blah blah until leonardo have to come and find the paperwork. this is the 5 car we have from here. change a tire i have to expend the whole day here now im here for a recall on my pilot and the customer service person henry after i make the coment that the service here is always bad always a problem he just told me go to another dealer you dont need to come back here and trust me thats what i will be doing from now on. and i already get my car appraisal here because iam going to change it soon. but i iust made my mind never again here. worst service department. read more

Braman Honda - I think that's his name - Auto Parts & Supplies Near Me - Miami, Florida

My first car was a Honda Civic lease that I had for about 2.5 years and got from Braman Honda. I had such an awesome experience with this dealer, and they made car shopping so simple. They reminded me of when my car's maintenance was due and would always ask for feedback on their service. They had very detail oriented employees always willing to lend a helping hand and had great attitudes. I loved my Honda, and I would recommend this dealer to anyone looking for great prices and awesome service. read more

Had two non fault accidents one after another. The second one of them the day I got the car back from the first. Juan In the body shop was friendly and responsive and made a bad situation into a good experience. If you need work done and have insurance to pay the bill there is no reason not to come here. read more

Braman Honda - Business card - Auto Parts & Supplies Near Me - Miami, Florida

I dropped my 2014 Honda Accord Sport off for a noise I was hearing underneath the car when accelerating. The general mechanic, Lead mechanic and Head mechanic were all unable to diagnose the problem. The service writer who is the mechanics puppet just repeats whatever they tell him and kept giving me the runaround for a day and a half with excuses. They're the manufacture of the vehicle and have the technology and resources to be able to troubleshoot and diagnose issues cars are having. Their mechanics receive extensive training to be up to date with the latest technology. I ended up picking up my car and took it elsewhere where the the issue was discovered right away and repaired, my car was ready in an hour. The service I received at Braman Honda was unacceptable. I won't be going there anymore. read more

I been here wanna pay the rest of my bill,and the person who stay in front just gave me a card and let me to call the number,and I called like one hour and no one pick up my phone call,ugly place and ugly person. read more

Braman Honda - Auto Parts & Supplies Near Me - Miami, Florida

Came on a Saturday at 9am for an oil change since my car was marking that it was needed and at 5%. Literally had nightmares about coming here since I have had some crappy experiences at dealerships before especially in the service department. I think I got extremely lucky getting this advisor: his name was Arturo he was honestly amazing. Friendly, knowledgeable and efficient. I am giving this location the 5 star review only because of the service that I received from dealing this guy. Sleazy car sales people/ service guys are the reason I have PTSD and this guy really gave me hope in the name of their people! Highly recommend this place. read more

He comprado mis últimos 4 carros y varios carros de miembros de mi familia en este Delaer , todo los carros que compro el Upside down es enorme , estas personas en estos dealer te roban el dinero venden los carros súper por encima del valor que deberían mi último carro que compre lo compre en enero 2022 por 48k y solo 4 meses depues solo me querían dar 32 , fui a varios Delaer y todos me dijeron que me habían robado el dinero , no recomiendo a nadie a comprar ahí h mucho menos un vendedor que se llama Eriberto , es increíble que el gobierno permita que un Delaer haga esto con los consumidores read more

I was there 30 min ago to get a apprsisa for my honda Odysseys 16 that I bought there too The only person Who is the agent Carlos saw me and before anything he said " you are gonna sell to us " you are looking for number ? Well if the number are good I will sell ! His answer were " I don't have time to waste with you " you know maybe that person came to work with a problem , but I was a loyal client from that dealer since 2007 , all my parts and services were done there. so even I'm a nobody I will never be there again. read more

this dealer put an additional 4K on my loan! I asked for a print out because Im old school, he said he would give it to me after. He did not han me a copy, he gave me a USB key and said I could review it in the comfort of my home. I'm a palled at what this man can get away with! I'm paying 32k for a Honda HRV, they price of a CRV! Karma will get this man!! read more

Recently moved to Florida since then Braman Honda serviced my Odyssey,I have purchased extra service insurance since i like my vn and wanted to keep it for a long time.As with all insurance company's they deny any claim for whatever the reasons are .I wanted to acknowledge my service adviser Susan Rutledge and New service mgr Walter. Susan fought for me with that insurance and it took long time but we finally got it done service preformed . Thank you Susan and Walter Moshe read more

FYI - If you cannot get to the lot in a timely manner these guys will readily offer for you to pay an Invoice of $1,000 to hold the vehicle. DO NOT EVER Pay these guys and INVOICE. Background - we live 3.5 hours away and found our dream car on their website. A Pre-Owned "Certified" Honda CRV. We could not get there until the next day, this was June 28th, 2023, so we gladly paid the invoice for them to hold the car. Well, we finally got there actually late but that day and lo and behold we were all $500.00 off from making a deal. The car was NOT Pre-Owned "Certified" just well pre-Owned. We very nicely asked for a refund of our deposit and were told sure you will have that tomorrow. It is not July 15TH, 2023 and we are still getting the transfer from one person to another RUN AROUND. My advice is to RUN away from this dealership. read more

Leased my second vehicle with this location and this is why: Chris: He's in the service department & makes my life MUCH easier. He lets me know what times they're not as busy and makes sure to get me in and out of there as quickly as possible. Nilo: Everytime I need a vehicle he listens to exactly what I need without the usual car salesman BS. If you want a guy who's straight up and has your best interest at heart, ask for him! Walid: He makes going through the paperwork as smooth and painless as possible and always gives you a flash drive with a copy of all your paperwork. The most patient guy I ever met. read more

I had leased my honda civic for 3 years since 2016 and they did not give me the same price for 2019. I was not valued as valued loyal Costomer. Please stay away from them. Also Andy told me to call this number in the following comment. I called them many times and no body picked up the phone and nobody called me back. I called them 3 times. read more

Bought two Hondas in 2019 (2020) and leased one in 2018 (2019), 3 year lease over on 2019 and buy back from Honda was 15,100 plus tax and registration. Braman honda tried to hustle me to agree on a 2000.00 profit for them on top of my purchase price, something that is my right as a consumer from my deal, these people are a ripoff, I bought the car via Honda financial online and paid off my car less taxes which I will be responsible for when I receive title and register my car. BIG FU TO BRAMAN! Don't let them take advantage of you because they have no inventory to sell you. Thieves.... NEVER AGAIN. BTW I was told that 57th Honda will do the buyout without any gimmicks. read more

I had my car there for recall, oil change, Tire rotation and carwash. When I went to pick up the car it was not washed and I could not wait so I had to leave. I religiously clean my car and I detail it every week Myself. The following day I cleaned it and discovered damage to my rims. I Reached out to them and took the car backTo see the damage and they blamed it on previous damage which was not true. Never taking my car there again. read more

Straw that broke the camels back for me. I will no longer be going to any dealer, including this one, for any service. Needed to replace something and according to their estimate, the cost was 3-4 times more compared to the local body shop I went to to get it done. Their "discount" doesn't mean anything as even with that, you will not save a lot of money. Went to my local body shop, they installed the part and paint matched it for a fraction of the cost! Think about that. Would you rather go somewhere else and save money or have your wallet drained and be scammed and lied to? Trying to up-sale simple stuff like that, and even cars when you advertise a certain price, that is not how you conduct business. Biggest scammers in terms of false advertising and misinformation. I'm so glad I saved myself so much money going to my body shop instead of believing lies here. read more

i am a loyal honda customer for 5 years. i came recommended to this dealership and was greeted by Heriberto who i had spoken to on Saturday and advised i was coming in to see him on Monday. he said hello, engaged in some small talk, and then transferred me to someone who seemed to be training to show me around the cars. (i had already stated what car i was interested in). sat down and waited for close to 3 hours for the first numbers to be brought to my attention..by the finance manager. no one was trying to sell me a car today and i would be surprised as to who would be making that sale. by the way, for the price i was asking, which was not far fetched, they wanted me to put down $ 4000 for the lease. for a SPORT CIVIC. this was all after waiting for 3 hours. the absolute WORST experience i have ever had a dealership and i will NEVER come back here or recommend anyone to waste their time..ESPECIALLY during covid. EDIT: I bought my car at Brickell Honda and it was a great experience. Thanks for nothing Andy, Heriberto and the "Dream Team" Braman Honda. read more

This place is the worst, but I gotta say all "Braman" dealers I've been to are similar. This particular dealer has an array of different vehicles, they try and hook all types of customers with their used Mercedes, Bmw, Porsche etc. the staff isn't well trained, they hang around the front doors like they're placing bets on a game. Their prices are higher than other local dealers and if you try to negotiate they will catch an attitude. This place is only in business because they sell a lot to Cubans that just came into the country, they don't know any better. In Cuba that's the hustler mentality and language m, they're used to it. But here in the United States, we have other options and it's not even about the price...it's about feeling happy and welcome in a big purchase like these; I just don't feel that way here or any other Braman store I've been to. read more

When it comes to Oil Changes, Engine Check, and other serious engine problems, this is where I go. I've been here 3 times for services and they do a perfect service job. They want Honda's to last and they want to treat you and your car with the $$ it's worth. Price-wise; you might find cheaper service with other mechanics, around the city, but according to "How to Buy a Used Car" Manuals I read, The dealers are the safest and best bet to handle your car with the proper care. I see this reflection with Braman Honda and I come in for engine problems. Other simple things like tires, A/C, Radio, brakes, etc... I research other places for better/cheaper service. Sometimes the time they say it would take to fix 'x', is not true. Then again, when doesn't this happen. But just a heads up on that. QUICK TIP: Bring a laptop! They have free WIFI, ...or a book, or a magazine... They got a TV too. Of Subject: While I waited, I wondered if the Braman employees have a bra on... The Bra-men. read more

Braman Honda - Ext. 1 - Auto Parts & Supplies Near Me - Miami, Florida

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When you get your Honda serviced, don't forget the Cuban Cafe in the back of the showroom for breakfast or lunch- authentic Cuban sandwiches and coffee. read more

Braman Honda - Cuban Cafe - Auto Parts & Supplies Near Me - Miami, Florida

I would like to give a shout out to Andy, Israel, and Fenice. These guys provided excellent and efficient service. 100% recommend Braman Honda. These guys care about their customers. 5 Stars ! Thanks again guys. read more

I'm going to make this review short and sweet. I came to this location out of convenience.I made an appointment for an oil change and a recall fix for 9AM on Saturday. I arrived on time and was told my appointment was not in the system, YET it was on the sheet at the window. Usually (at South Motors) if you have an appointment made your car is set in priority above others, but not here. I was told my car would not be seen for the recall until 12:30/1PM (Reminder: I got here at 9AM sharp for an appointment I had an email confirmation for!) because they were backed up with people coming in since 6AM. Clearly, appointments are useless here. Save yourself the time and take your car to a different location. read more

Great service department. Arturo was attentive and professional. Horrible salespersons. Apparently, I was asking too many questions about leasing, which interfered with their breakfast read more

Outstanding service! Got checked in for an oil change & maintenance on my vehicle they put me in a room to wait they made me speak to an adviser due to the things I wanted to get done.He told me the wait time (at the end the wait time was accurate - 1hr ) I thought it was going to be longer. they did an inspection test to make sure everything was up to date which most places DONT DO! #happyhondacustomer read more

I bought my Honda civic 2019 about 2 years ago , I've taken it twice for oil changes and tire rotation and every single time my tires have came out wrong and it's been a horrible experience and they haven't really done much to fix it , I have to keep driving it back and waste time and money because of something I didn't do . Now my issue is that the alternator is wrong .... Does that sound right to you ? Even my local mechanic looked at me with a weird face and now I'm forced to replace it and spend $800 . This isn't normal and this shouldn't happened I have 37k miles on the vehicle , I'm posting this so you guys can see how horrible and unfair this place functions . I HIGHLY doubt they will do anything to make it right but just wanted to share my story so you can be more careful than me and not make business with this awful place . read more

I took in my 2016 Honda Accord on a Friday after it started having battery problems. I took it in and in a matter of 3 hours they had replaced my battery, my rear camera (some how it had become loose), and he side plastic popped back into place. I was lucky enough that it was all under warranty, and so I didn't have to pay a dime. I highly recommend their service section, and ask for Louis! He truly had great customer service and very eager to help. (Just as usual, try to stay away from the salesman, they will inevitably try to sell you a new car) read more

Sales department provided memory flash after completing the paper work for the new lease, we noticed at home that they gave us the information of another person (sensitive information ) very irresponsible, the Manager was not professional at all, not recommended. read more

Free car wash with repair service! : ) Even though the car wash wasn't working properly. The guy who ran my car through water was nice enough to tell me to go by some other time to get the "real" car wash. I don't know if I'll actually remember to stop by or if they will honor his word on this but it was nice of him to offer! I actually came here to get my headlight bulb changed because other places were charging me more. I was surprised to find them to be one of the cheapest and was happy because I do drive a Honda. read more

Me llamo Miguel Angel y quiero comentar lo mal que me sentí hoy 10 de enero del 2024, cuando fui al solicitar ayuda por unos problemas que tiene mi auto, el cual estoy rentando por 3 años, específicamente por la mala atención y el poco o nulo deseo de ayudar y servir, del señor Oscar Torres o algo similar, quien se me dijo que es uno de los manager de servicio de este lugar. Es un auto Honda HR-V del 2023, con el cual empecé en Marzo del 2023 y tiene apenas 5000 millas recorridas, o sea, por tiempo y uso es prácticamente un auto nuevo, sin embargo, desde octubre - noviembre del 2023 tuve que ir a revisarlo porque tiene un ruido inusual en el motor, el cual fue comprobado por el señor Jefferson de atención y servicio, y después por los mecánicos que lo revisaron. Ese día le hicieron cambio de aceite adelantado (pues aún no tenía recorridas las millas establecidas para el 1er cambio), y se me indicó que si el ruido persistía, debía coordinar para dejarlo en una revisión más profunda. El ruido del motor continuó todo el tiempo, pero, como se me alertó que si se le hacía esa revisión no se me daría otro auto mientras tanto para poder trabajar, hasta hoy no había regresado más. Hoy fui de nuevo, porque además del ruido del motor, el auto está presentando un olor hediondo, como humedad retenida en ambas puertas delanteras, el cual justamente comenzó después de las lluvias pasadas, y además, ese olor invade cuando se enciende al aire acondicionado, lo cual hace que conducir el auto sea en extremo desagradable. Después de esperar casi 1 hora por falta de personal de servicio (solo habían 2 trabajadores atendiendo en ese lugar), llegó el señor Jefferson, quien me había atendido la ocasión anterior. Este olor fue comprobado por varios trabajadores del lugar, entre parqueadores y mecánicos, quienes decidieron consultar el caso con Oscar. Al llegar, Oscar dijo que no sentía el mal olor, y ante mis constantes peticiones para que me ayudara con alguna solución o revisión de las puertas a ver si encontraban la causa del problema, el señor Oscar me negó el servicio, ante la mirada de sorpresa de sus colegas de trabajo, quienes habían comprobado el mal olor del carro, pero como el es el jefe pues no podían hacer nada. El señor Oscar, sin revisar nada, me dijo ante todos, que ese olor era por causas ambientales y que ellos no podían hacer nada al respecto, además dijo comentarios que me parecieron una real falta de respeto y se lo hice saber en el momento, y por más que insistí que me ayudaran de alguna manera, se negó rotundamente a cualquier intento de ayuda o servicio. Y me indicó que fuera a hablar con el departamento de ventas a ver si ellos me daban alguna solución. Finalmente, mañana a las 10 am debo regresar al establecimiento porque alguien si tiene deseos de trabajar y ayudar a los clientes, y me prometió coordinar para que un mecánico revise las puertas, y limpie o se haga lo que se pueda hacer, con la buena intención de resolver o mitigar el problema. Sinceramente, no logro entender como un manager de servicio al cliente puede comportarse de esa manera, y menos frente a trabajadores que podrían ser sus subordinados, como tampoco imagino que con vergüenza Oscar podría exigir a sus subordinados la menor calidad en la atención al cliente, y tampoco imagino como los subordinados pueden aceptar indicaciones de una persona como el. Espero que, por el bien de Honda, se tengan en cuenta estos comentarios porque la atención recibida hoy fue de las peores. En conclusión, me fui con la peste en el carro y con el motor con ruido y la amenaza de que si había que hacer esa revisión más profunda al motor, pues me quedaría sin carro el tiempo que demore, y por supuesto... eso no afectaría el cobro mensual que se me hace por el arrendamiento. Simplemente increíble lo que me acaba de suceder hoy. Lo dejo a consideración de quien se atreva a leer todo esto, porque fui muy detallista pensando que en el futuro estas acciones no se repitan con otros clientes. read more

Went in for oil change. Picked up car and keychain was missing. Asked for manager to see what's going on. Employees very unprofessional say "I didn't steal it " when I was not accusing anyone Manager says keychain is too small for cameras to detect. Company does not hold anyone accountable for valuables lost during oil change. Manager kept interrupting me when I tried to explain situation as if it were my fault an employee of theirs had lost one of my valuables. I've had luck in past where valuables are not lost but if they are you are at a loss . Please avoid. I went to get oil Change because it is free under my Honda Care. These people are the definition of UNPROFESSIONAL read more

Terrible customer service here. They don't provide all of the materials required for you to install parts by yourself, so you have to go and buy the screws and separate installation pieces yourself through a secondary authorized retailer. A majority of the employees only speak Spanish and are an absolute pain to communicate with if your primary language is English. Wait times are outrageous because a majority of the service department doesn't know a single thing about the cars, plus the representatives indoors and in the offices are nasty and uncooperative, acting sassy for no reason and being vague with answers when asking for help. Do not come here, find a better place to service your Honda car. read more

Just because you could, doesn't mean you should. I bought my car from Braman honda last week. While I love the car, I am left with a bad taste in my mouth from this dealership. Knowing they had the exact car I wanted in the exact trim, they did not bend on the price. Watch out for Luis and Wally in Finance. Even though I was paying cash, it didn't effect the outcome. They added a few thousand dollars over the msrp because they could in these times of low inventory. I should have walked away but I needed a car and fell in love with this one. If I could have waited another two weeks, I would have gotten a better trim at a lower cost from another dealer. I was on a schedule to drive back up north, so I could not stay in Florida. My bad. Braman reluctantly gave me an umbrella and a steering wheel cover that my partner wanted ($50 total) . They would not throw in the all weather floor and cargo mats, I paid over $300 for. My only hope is that karma or a Sicilian curse with even the score on the extra pound of flesh they took from me. These salesmen live up to the hype of slippery, greedy, slimy salesmen you've all heard about. Not nice, Braman. read more

Forgot to mention I was FULLY aware of the issues my car had beforehand, like the oil leak and the power steering reservoir cap is missing. When the service rep spoke to me about fixing the damages I kindly decline because I only needed a oil change and I did not have the kind of money they were asking me to spend to fix EVERYTHING on my car. The rep told me "if you don't fix the oil change and get a cap for my power steering reservoir your belt could pop" I responded by letting him know I was aware. As I mention my belt was fine prior to me brining my car in for an OIL CHANGE & this belt was installed 2 MONTHS AGO along with a brand new pulley. The report that every customer is given of any issues found with their vehicle was of course given to me with no indication that my belt was swollen, torn, weary NOTHING. Coincidentally as soon as I leave my belt pops. The mechanic took me to see my car in the shop and the service rep told me the bolt I had on the bottom of my oil pan was bad and I would need to purchase the original Honda bolt, well guess what? The original bolt doesn't even FIT. The representative told me if the bolt they were putting does not hold properly he can not allow me to leave because of the dangerous situation it could put me in. The representative and mechanic proceeded to put the bolt back in and turned around and gave me and my boyfriend 2 Thumbs up "" said we were good to go. My boyfriend even asked the representative Mike "F" , " ARE YOU SURE WE'RE GOOD?!" Of he said "yes sir". So I would love to know how I was ASSURED that my car would be good to leave and my wheel locks up on me in the middle of me driving and oil starts gushing everywhere not even 5 mins of leaving the dealership . I also included pictures of my belt before bringing it to the dealership and what it looks like now... I just want to know if my oil leak was the cause of my oil why wasn't my belt put into the report as something that had an issue or it looked swollen and had to be taken care of. I would also like to know and why was I allowed to leave AND ASSURED that my car would be fine for me to leave when clearly it wasn't. My name is Aliyah and you can reach me by 786-208-8474 at anytime that's convenient for you, Thank you. read more

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I've been doing my oil change with them for sometime now but for some reason everytime I leave my car as wells as my wife's have some sort of issue that they didn't have before. Nail on my tire on brand new tires, mind you I don't commute much at all, my intake manifold is missing all the pins, my undercarriage protection missing pins now they are dragging everywhere. Honesty is not in their game. I started to question their truthfulness the last couple of times so I would check my car completely before going to them. Guess what? Failed. The last test was the undercarriage pins, all was good until they said it was missing and another part was falling off. We all know that dealers make their money in the service department, mostly by ripping people off. I have bought cars from them and serviced them there for the last 2 years. Today is the last day. STAY AWAY!! read more

These people are thief's.When you lease your car they give you the option to buy it after the lease is done but when you go to buy the car for the remaining balance they add whatever amount they want in fees so that you don't want to buy it and turn it in since they don't have enough cars, and they can sell it to someone else for more money,they are not professionals and they're rude and disrespectful to clients. When I confronted them and told them they were stealing my money they just laughed and said "Yeah thats what we do", and before they gave me any options to what I could do with the car they ran my credit for no reason.I would never recommend this business to anyone and will go somewhere else. I'm really disappointed with this and hopefully this review helps others. Be careful and stay away from this place. read more

Worst car purchasing experience ever. Thought I purchased a "certified" vehicle 2 days later car would not start, was sold a car with a bad battery, had to have AAA jump start me drove directly to Braman Honda, got a new battery spoke with the sales man and the sales manager and was offered nothing but excuses, Will never be back, and highly recommend if your in market for a used vehicle, go somewhere else. Stay away ... read more

As my review said, I bought my Honda Civic at Braman Honda. Why would they say that the delay happened because I had never been there? It's one thing not to keep records of your sales, but quite another not to read! read more

Great vehicle service center. I came in today on a busy Saturday morning and the wait time was approximately 2 hours for a oil change. I was done within 1 hour. Service advisor Jason larenas has always assisted me in all my vehicle needs and takes the time to explain the repairs needed for your vehicle. Braman Honda has a nice waiting area where you can get some work done and relax while your vehicle is being serviced. There are also clean restrooms and a cafe. read more

Called service several times during business hours, no answer. Left several messages, no call back. After this, am I really gonna take my Hondas there? read more

I service my car and my wife car because, Cordial service, fast and they all ways have recommendations that make my car more efficient. Thank you. read more