Unprofessional, Dishonest, and Unresponsive…read more If I could give zero stars, I would. My experience with Axis Luxury Student Living and Axis Management has been nothing short of frustrating, disappointing, and completely unprofessional--especially regarding the return of my $1,491.05 security deposit. I vacated my unit early due to active military orders, which I provided more than 30 days in advance--exactly as required by federal law under the Servicemembers Civil Relief Act (SCRA). Not only did I fulfill my lease obligations legally and ethically, but I also gave them multiple forwarding addresses (including my training location and current residence) to ensure they could return my deposit without issue. Instead, I received excuses, false promises, and outright lies. I followed up multiple times over several months--by email, phone, and even in person--with no resolution. When I delivered a formal demand letter in person, the office staff told me they had responded to my email the day before. That was completely false--I checked thoroughly, and no email was ever sent. Either they lied, or they are grossly incompetent. Either way, it's unacceptable. Let's be clear: under Utah Code § 57-17-3, landlords are required to return a security deposit (or provide a written explanation of any deductions) within 30 days of the tenant vacating the property. I moved out in January 2025, and it is now months later--with no refund and no legitimate explanation. Axis Management has shown a total disregard for basic legal compliance, military protections, and common decency. This is not just bad management--it's neglectful and possibly unlawful conduct. To any prospective tenants: think twice before signing a lease here. If this is how they treat a servicemember, you can imagine the level of respect they'll show others. I've been patient and professional throughout this entire process, but their continued failure to act has left me with no choice but to pursue legal action in small claims court. Avoid this place at all costs.

This place deserves a negative 5-star review…read more Living here sucks. Management is terrible; one of the front desk ladies is short-tempered with their own residents. I had a simple question about the mailroom, just to be cut off with the response, "I'm not the postal service, so go ask them," and when I tried to clarify that I just wanted to know which mailbox was mine, "we are NOT the postal service". Another incident I had, my roommates were violating the trash stuff, and all 4 of us got charged 6 times for violations I had no idea were going on, because they refused to issue warnings. My water heater was not working for 6 days, maintenance and management were painfully unhelpful, and no one even came to work on the heater until day 4. No one gave us updates on when strangers would be coming in and out of the apartment unannounced. My parents had had enough of the water heater and called management just to be lied to about what was going on. This place, the building, is beautiful. Great walk to campus, and the residents are a blast. Do not live here under any circumstances.

Apartments aren't bad but utilities are very expensive. They charge $25 for WiFi that doesn't work…read morehalf the time. Laundry is $2.50 per load and the laundry room is filthy. They are picky about cleaning checks and charge $25 if you don't pass. My rent is $550 for a private room but I usually end up paying $650 or more because of all the extra charges.

Before I get into the important issues with this complex, let me give you my honest opinion and…read morerecommendation... This is one of the better complexes in the area by far for the listed prices, but if you choose to live here, read your lease, argue what you can, and record every interaction and charge on your account that you possibly can in case you need it (which you probably will, as these issues have started becoming more common the longer I've lived here). If you practice good communication, keep records, and have the money you actually need to live here, then you'll do just fine and enjoy Village on the Parkway! Here's the catch: MORE EXPENSIVE THAN THEY SAY! Let me be clear... I've lived here across two units for over two years, and I loved my experience. I made many friends here, and I'm glad I chose VotP. That being said, I believe it is overpriced for the sheer fact that I pay more than originally advertised--even at a discount on monthly rent--by roughly $30 more than the higher average advertised on paper and the website. Despite most of us being out of the apartment over holiday periods for weeks at a time and double-checking that lights are off, we have yet to see our utility bills lower respectively. To our surprise, they have only gotten more expensive. READ YOUR LEASE AND ARGUE WITH MANAGEMENT. Taken directly from my lease: "Resident may be paying for part of the utility usage in common areas or in other residential units..." They will charge a $10 administrative fee on top of your utilities, which is not reflected on paper or online, and you are expected to pay for part of the utilities for the complex--which includes other residential units! If you decide to live here, max out the provided ranges of charges and expect to pay $30-$50 more per month. Everyone I have talked to about this who lives here has said the same thing: it is more expensive than expected. KEEP RECORD OF EVERYTHING. Take as many screenshots and pictures as possible. Record cleaning checks, conversations with management, and any other interactions. This is only the tip of the iceberg. I could also talk about the hot tub and pool being out of order for days to weeks at a time at random, fire pits having broken ignition or missing keys, or poor communication with the office. Any reviews you read that mention an employee's name you can ignore, as they are probably only there to receive a discount on key replacements or other deals made to make this complex look good. I would know--I have been offered such deals.

I have rented a room for my daughter and upon arriving we saw that the room was dirty to the point…read moreof having left over candy on the bed. Everything was dirty! Air flirted was completely black... and the list goes on! Management has promised many times to go clean the apartment and fix what needs to be fixed and still nothing after almost 3 weeks! The rent was already due again and I have paid only to receive another charge for late payment even though it was paid on time! They have ZERO management! I have sent emails which I go no response, called and could not leave a message because the answering machine is full and nobody picks up.... Ridiculous!!!

I am very impressed by Trace, who assisted me get through the guarantor paperwork for my daughters…read morevia the phone. My contact with this company has been short, but so far, I am very impressed by the professionalism of an employee.

College housing can be truly awful The staff here is AMAZING--warm and super friendly! Very…read moreaccommodating on making sure our daughter was settled into an apartment.

Summerwood is run by a big heartless company that hires smiling, friendly staff to enforce their…read moreillegal and immoral landlord policies. So you will see some positive reviews from people who did not become the targets of those policies and many negative reviews from those who did. They bullied over $1,000 from our son. Do you want to risk it? Our experience was that our son told them he needed to leave town and transfer his lease: well before his lease started. Summerwood did not find someone to buy his lease for him, even though they say almost all of their rooms are sold. So, instead he found someone willing to take over the lease for him. Now, the lease says you are allowed to transfer if Summerwood "permits" it and Utah law clearly states that landlords have an obligation to minimize any damages they suffer if a tenant breaks a lease. But Summerwood ignores this and instead breaks the law and interprets their lease in a way to victimize tenants facing any life changes (they told us "everybody is doing it"). Citing a made-up "policy" and arguing it was hidden in their ambiguous, verrrrrry long lease, they first charged the new tenant $100 to get 'qualified' (even though they had already reviewed the qualifications of his guarantor). Then they increased the rent about $500 (even though this was supposed to be a transfer and sale of the very same lease.) Then they charged the outgoing tenant $716 for the "privilege" of selling their higher-rent-lease to a new tenant for them. If they increased the rent, is it really selling the same lease at all? It is not, it is really a penalty on my son. Utah law does not allow penalties in contracts. So not only did Summerwood not follow Utah law in at least two different ways, they bullied student tenants into paying over $1,000 more than the law allows. The lease does not say anything about a $1,000 charge for anything. This is all in a town where my kid worked a tough job to make $12 an hour. When we pointed out these violations of the law and lease in repeated conversations and letters, they dared us to sue them. They use cheap lawyers who proudly advertise "aggressive legal services" for landlords. 'Aggressive' is right: they often don't charge landlords anything to go to court, but get their money suing tenants for costs and fees (who can't afford to go to court in the first place.) Why do you think Summerwood uses lawyers like that? Is it because they are good, fair landlords? Ask them. All said, Summerwood broke the law and the terms of their lease, we did not, and Summerwood illegally strong-armed students working minimum-wage jobs for over $1,000.

Thank you for hiring Trace as your Apartment Manager. Since he took over, the communication issues…read morewe experienced at the beginning have completely improved, and maintenance requests and concerns are now being handled in a timely manner. Ava, in the office, has been helpful and responsive when answering questions. The new carpet has been a great upgrade to the property.

I have never heard of a management and leasing office as terrible as this one. I genuinely have…read morenothing good to say. I understand that landlords aren't great in general, but I have never had issues on things that actually matter to my safety or wellbeing. The biggest issue I had was with the blinds. In my living rooming, half of blinds are completely missing off our sliding glass door. This means that at all times the entirety of the parking lot and the street in front of the complex can see directly into my apartment. I expect some level of privacy with any apartment. Worse than that, the blinds covering the window in my room and most of the other bedrooms are completely broken and missing. Anyone outside the apartment can see directly into the entirety of the tiny bedroom. I was unable to change in my own bedroom because management was entirely unwilling to replace my blinds. I submitted requests multiple times for these blinds, and so did my roommate. When the lazy leasing office ladies came around to "check the blinds" they did nothing. My roommate asked them when they were going to replace these blinds since they went to every apartment to check - and they explained that they weren't going to while we were living there. They said they could only buy blinds in bulk or else the order wouldn't get approved. Okay???? Then buy the damn blinds in bulk, you know exactly how many you need since you walked around to every apartment to check them. And don't expect to have a friendly college environment in this UNIVERSITY complex. Even though it is a block away from UVU, mostly families with young loud children are filling up the apartments. And most of them are smokers that will smoke right outside your door. My shower head (in both bathrooms) is torn out from the wall, pieces of drywall coming out with it. If you ask the leasing office anything, you will be met with lousy excuses because they just want to shut you up. You might think the amenities will be a nice touch to an apartment complex, but just know that they aren't actually available! The jacuzzi was unfilled the entire time I lived here, and when I asked maintenance about it they told me that it wasn't filled. I know? That's why I asked "why is the jacuzzi unfilled?" They told me to just use the pool. Great! Except its 30 degrees outside and the pool is moldy green and disgusting. No worries about that though, because as soon as one of the workers in the leasing office wants to bring her entire extended family with young children to the pool, you can bet it will get cleaned! Maintenance will actually break laws to come into your apartment with no notice, even after complaining multiple times. This is completely unacceptable and not to mention illegal. There is nothing redeeming enough about this property to live here. It might be 15 dollars cheaper than another complex, but I can promise that you are better off going there.

Do not move here, it is Not worth it. -They increase the…read morewater bill every few months to each year, along with the rent. -They have the police here, at least twice a month, criminal activity?????!!!!!!! -You have to pay for the 'common area' included with the rent / contract; greedy owners. -Parking is horrible so family visits are limited. So be ware!!!

The new manager Danilo is very helpful, communicative, and easy to work with! I would highly…read morerecommend moving here!

I can only speak on my experiences with the staff and the building itself…read more Negative: - LOCKOUTS: One frustrating experience I had was when I accidentally locked my apartment and car keys in my bedroom. To regain entry, I had to call their "locksmith" service. Despite being promised prompt assistance, it took them a staggering 1 1/2 hours to arrive. Not only was the delay really frustrating, but the $50.00 charge felt unjustified. Instead of a professional locksmith, a staff member arrived with a spare key, which took a mere 15 seconds to resolve. It was far from the professional service one would expect to pay $50.00 for. - COST & ROOM RIZE: While I appreciate the overall quality of the complex, the steep prices make it hard to ignore. Even after paying extra for a larger bedroom in a 4X4 plan, I still found the room size to be smaller than expected. - PARKING: The parking is an absolute joke, especially if you're handicapped... The misuse of handicapped parking spots by both residents and visitors is ridiculous. At one time, I was on crutches and I ended up sleeping in my car one night because I physically could not go from the parking garage to my apartment! - STAFF: My only negative experience with a staff member was with a resident who refused to help me when I was in a pickle. - NOISE: It was really loud when you have apartments above you... You can hear people walking around and slamming drawers. Positive: - AMENITIES: Despite the negatives, there are numerous aspects of this complex that I genuinely love. The convenient access to amenities such as the pool, BBQ areas, weight room, campus, market store, and proximity to Orem and Provo make living here enjoyable. - STAFF: When faced with an unexpected foot surgery that required me to leave the apartment, the management team, especially Serenity, went above and beyond. Their communication and professionalism throughout the process were commendable. Despite my physical limitations, they were willing to accommodate my needs and explore options to help me stay in the complex, which I was unable to use, but I deeply appreciated. - OVERALL NOISE: Contrary to some opinions, I never encountered significant noise disturbances in my building. Despite rumors about certain buildings being "party" hubs, I found my experience in Building #5 to be peaceful and enjoyable. While I acknowledge that others may have had different experiences, I can only speak to my own. Overall, despite the challenges, I have found my time here to be mostly positive and satisfying.

I lived at The Green for five months, and at first everything seemed nice, but my experience…read morequickly went downhill. One of my biggest concerns was the lack of privacy. Staff members entered my room without notifying me beforehand in any way. When I emailed management about this issue, they apologized and assured me it would not happen again, but it obviously continued. There were also multiple occasions where random teenagers would bang on my door for no apparent reason. When I moved in, my previous roommate had left the apartment in horrible condition. I had to spend an entire day deep cleaning the unit myself, and the staff did not offer any assistance or cleaning services to address the mess. The noise level is another major issue. It was a every night thing to be woken up at 2 am by motorcycles and sports cars revving their engines in the parking lots. Quiet hours do not seem to be enforced. I also never felt comfortable or safe living here. There is very little privacy, and it was stressful feeling like I could not even get dressed without suddenly hearing the front door unlock and a male staff member entering the apartment (which DID happen). Security is also a serious concern. The front door to my apartment building was frequently propped open, allowing anyone to enter, and even the latch to the door broke so you could just pull it open without your key and this never was fixed. One night after coming home from work, a group of intoxicated male teenagers who clearly did not live there asked me for my key so they could access the building and pool area. Overall, my experience at The Green was disappointing. The lack of privacy, excessive noise, and ongoing safety concerns made it an uncomfortable place to live. I would not recommend this apartment complex.

Pros: amenities, location, student focused Cons: poor…read moremanagement, unstable rent, poor communication, leasing office not helpful, unreasonable regulations. Very little notice in having to move entire apartment rooms just as school was getting out. Rent raised for "renovations" which included very uncomfortable couches, the removing of carpet, and grimy cabinets which made the whole apartment feel uncomfortable and tacky. Harsh parking enforcement. Zero incentive or help in having to move multiple times for WC's renovations. The leasing office is not helpful and manager will not work with you. Been misinformed on multiple occasions by staff. They throw activities and parties with absurd budgets and then demand you every dollar. They take advantage of students which is EXTREMELY frustrating and inappropriate. I recommend if money is not a problem for you and you want to be close to UVU or train station. I do not recommend to anyone else after freshman year.

It's so loud and so hot don't live here it smells and it's so loud every night and it's a scamread more

DO NOT LIVE HERE. One star is too generous. I was glad I was there with my son on move in day…read morebecause I saved him from living in a mold infested hole of an apartment. On move in day, one of the prior residents had still not moved their stuff out and the apartment was a foul mess. The new roommates were already pumping an air purifier because the air was so musty from the mold everywhere on the walls. I refused to allow my son to move into a moldy apartment, so management had to find a new unit and break up the friend group. The "model" apartment they ended up giving my son had holes in the walls to start (which they tried to charge from his deposit) and a lumpy, brown-stained mattress. He had to prop up the lumpiness with 2 towels under the mattress. The managment was incredibly rude to us and we didn't feel any trust in them. The maintenance requests from my son and his roommates went on and on throughout the year and problems were never solved including a front door that wouldn't lock, leaving their safety and security compromised. The first week when the roommates ran the dishwasher, sewage (including poop and toilet paper) came up through their kitchen sink. Needless to say, the boys never ran the dishwasher again and handwashed everything from then on. The plumbing got so bad that they eventually had to call the Health Department on the complex. Water and gas utilities were constantly being shut off while management had renovations take place throughout the complex. There was never any advance warning when those shut-offs would happen. You should not have to pay full-price when you're living through an apartment complex renovation project. The whole complex should be bulldozed and rebuilt because their renovations are really just lipstick on a bulldog. The amenities (basketball net, pool, etc) are always broken for extended periods of time. It's a nightmare living there. Management also uses deceptive wording in their attempts to have students sign contracts again. We kept asking our son, "Did you sign something you shouldn't have? They make it sound like you signed another contract..." Shady and unethical practices by management are going to end them up in litigation someday. Liberty on Freedom is truly the worst. Avoid any properties owned by Redstone Properties - do your research, they own a lot of Provo. For sure avoid all Liberties....

NO WATER- Lived here for like 4 weeks and 3 times now they've just shut off the water for hoursss…read moreat a time. No warning, no text, no heads up, just shut it off and then sent out an email saying it would be off for an hour. 3 hours later...still no water. I understand having to shut it off for maintenance but at least give us a heads up or tell us how long it will actually be off?? Super unimpressed with the communication from management.

Management really knows how to take care of their tenants!!! As long as you are mature and…read morerespectful, they will do everything they can to take care of you. I'm a huge volleyball fan and they have best best beach court I have ever played on in Utah county!!! The renovations the are making are improving the lifestyle immensely.... Not to mention I have the best view from my apartment of Utah lake and the mountains I have ever seen from an apartment patio!! Pricing is reasonable, and rules are understandable.

If I could give College Terrace (now University Gateway) 0 stars, I would. This place is the worst…read moredecision I ever made. Not only do some residents have drug problems, but there are people old enough to be my parents living there. It's not safe. And the office is A JOKE. Everyone I know who moved out in AUGUST has not received their deposits back and it's now NOVEMBER. Please don't move here. For your own sake. They've done renovations to make it look nicer recently but don't be fooled. You can wrap a pile of crap in gold...but it's still a pile of crap.