you will see a nurse that does not take proper notes. I had a poor experience and I would not…read morerecommend this place to anyone and I sure will not be returning .

Ive been here a few times over the last month or so and each experience has been good! Staff is…read morefriendly and helpful. Facility is clean and they do their best to get people seen in a timely manner. Wait time is about what you would expect for an urgent care but Ive definitely waited longer at other urgent cares I have been to.

This place is awesome...I had an earache and lower back pain and my primary care physician couldn't…read moreget me in for over a week. This place got me in immediately and solved all my issues. Clean office, no wait, excellent staff. Highly recommend!!

This urgent care is amazing. I walked in and was out in under an hour! No long wait times, front…read moredesk staff was super on top of it. The doctor knew what he was talking about and was very informative. I was prescribed the medication I needed and was on my way!

Made an appointment for a pre employment drug screening, had some complications with scheduling as…read morethe online process allows you to make a drug screening appointment at times that they do not do them. But they called and rescheduled me, so no major issues but that could be improved. Amaya was super friendly and helpful. It I'm sick I'll definitely come back to check out their PAs/Drs care. But the facility is nice and new and very clean.

BE VERY CAREFUL WITH YOUR INSURANCE AT AFC URGENT CARE IN RIVERVIEW…read more I presented my BCBS insurance, which is my PRIMARY insurance and has a $25 urgent-care copay. AFC then found my Aetna coverage and told me that Aetna was my SECONDARY insurance--but said their system required them to use the secondary insurance instead. The result? A $100 copay instead of $25. I questioned this several times. I asked why I couldn't use my primary BCBS coverage. Same answer: their system wouldn't allow it. I even asked them to remove Aetna so they could process my BCBS, and I was told they couldn't because doing so would be "fraud." Here's the problem: that's backwards. Coordination of Benefits generally requires the primary insurance to be billed first, followed by the secondary insurance. Aetna's own provider guidance says exactly that: bill the primary insurer first, review the primary EOB, then bill the secondary insurer. I understand computer systems have limitations. What I don't accept is being told I must pay $100 instead of my $25 primary-insurance copay because their system insists on using my SECONDARY insurance, and then having the word "fraud" thrown into the conversation when I question it. Patients with multiple insurance plans: check exactly which insurance AFC is billing before you pay. Needles today I left to another urgent care where my insurance was billed correctly. I will never step foot at AFC Urgent Care again.

What a wonderful experience. Doctor Ducatel and his staff are very thorough and professional but at…read morethe same time kind, caring and friendly. He took his time with me and truthy care about my condition. I never felt rushed. The environment was calming, It felt like I was in a Spa. A beautiful office. Thank you for your caring and kindness. Debbie Tyska

Office looks like a fancy hotel or something like that. It's really nice in there. The people are…read morereally nice and friendly. The great. I'm definitely gonna be going back there.

Waste of time to come to this urgent care. Poor medical practice. The PA forgot to call in Rx…read moremedication after testing positive for COVID and informing me she would call in meds to my pharmacy. I waited a day and never got a call. I called the next day to follow up on my meds. They told me she never ordered medication. I got a call back 12 hrs later, telling me that the PA charted that I refused medication during my visit! Wow. False documentation... but great cover-up! I came in because I was sick and in need of medication. Why in the world would I decline medication. I would've just stayed in bed if I wasn't going to take any of the medical assistance I dragged myself out of bed for. Now I'm going to get a bill for bad medical practice. Can't wait!

They have a really unprofessional doctor named Dr. Craig, who was an absolute jerk and didn't do…read morehis job.

Have nothing bad to say about my recent visit to this health care facility. I was seen in a timely…read moremanner. The staff was pleasant, knowledgeable, and professional. The parking lot is spacious and the lobby is clean and smells good. There was a Keurig available for coffee and the bathroom was clean. I had to call the doctor back after the visit and my message was delivered and resolved without delay.

This is an excellent place for urgent care! The staff is friendly, yet professional. The doctors…read moreare patient, engaging and very good at providing the assistance needed! I highly recommend!

I was very pleased with the service and care I received. The receptionist was friendly and…read morecourteous, and the APN was very attentive. She listened to my concerns, took the time to explain everything thoroughly, and made me feel well cared for. Overall, it was a great experience!

I can see why this place gets good and bad reviews. This urgent care is located in front of the…read morePublix Plaza on 301 & Symmes. Very easy to find and right next to a Dunkin' Donuts if you're needing a snack. Check in was swift and courteous, front staff was very kind. You'll need to put a card on file for them to charge on. Although there were just a few people in the waiting room, the wait was a bit longer than expected but still reasonable. Rene was an excellent medical assistant and I wish all healthcare professionals that I meet were like that. He was very kind and did everything to make sure you felt comfortable. NP Kamrin was a bit rude and insensitive to my pain and wasn't helpful overall. I felt like she was on a power trip writing prescriptions for everything on the planet. I would return if I had a need, everyone was great from checkin to check out except the NP but it was still a good experience. Thank you for taking care of me!

very professional and helpful staff! Everyone worked together in a cohesive and compassionate way!read more

Website claims xray is offered, called to confirm this location offered xrays. When I hobbled in…read morewith a broken foot I was informed they didn't have a tech on-site to do xrays. Was in pain and limped my way in, no offer to help back to my car, no offer to use a wheelchair. Just a nope, you need to go to Brandon.