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    BrandsMart USA

    3.3 (268 reviews)
    Open • 10:00 am - 9:30 pm

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    Warranty company reviews

    Bought 2 large screen TV 82" and 86" over the last 5 years along with the 5 year warranty. After 2+ years they both broke down. 1st time the warranty company gave me 50% toward a new TV , second time a new warranty company Protect All never even responded. It looks like they keep you in an endless loop...warranty gives you 50% or maybe ZERO and you keep giving Brandsmart easy money every couple of years.. NO MORE, I am willing to take the loss, Brandsmart TVs seem to have a limited "shelf life". NEVER AGAIN!!! BUYER BEWARE!!!!! Wish I could give ZERO STARS!!!! UPDATE: Brandsmart's new warranty company sent me an email stating that I left messages (plural) on the technician's voicemail that were described as extremely rude, offensive, and vulgar, for that reason they were denying my repair claim. There's only one problem with that, I never left any voice messages on the technician's phone , his box was full. I asked Protect All to forward me the voice messages that don't exist, that will be fun!! Again STAY AWAY!!! TOTAL SCAM IMO!!!

    Roger C.

    Bought a 65" samsung TV from this store during the black friday sale and everything seems alright right? But unfortunately only a couple of weeks before christmas even that my TV backlight got completely burned out and I know that this is the case since I had to put a flashlight up to the screen to see anything. It's ridiculous that this coincidentally occurred literally right outside the return window period of brandsmart which I may even add that one of the employees, this old guy, told me in person that he could exchange for me for his stock or get store credit right? Well when I ended up bringing the actual TV in he apparently forgot who I was completely (mind you only returning 3 hours later) and denied it and just pointed the finger and threw the blame onto samsung. Wow... I don't think I'll ever return to brandsmart again with such a short and stupid return policy window... I mean really this is just amazing brandsmart... edit 1/12/26: I had to contact samsung and the sent someone out 2 weeks later and they had to replace the screen (not the motherboard), most likely brandsmart at fault... tl;dr brandsmart just lost a customer today

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    1 month ago

    Gary was excellent, thank you for your service. I am looking forward to receive my new fridge.

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    27 days ago

    nate had great customer service. he was a great help! He assisted me with a JBL speaker. recommended me the best of the best!

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    1 month ago

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    5 months ago

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    8 days ago

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    1 month ago

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    10 months ago

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    2 months ago

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    6 months ago

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    9 months ago

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    3 months ago

    Sashauna Gordon & Kirkland Burton excellent customer service thank you for help. 100 stars

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    3 years ago

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    7 months ago

    A well done and thank you to our sales rep. Lenford White. Polite professional and efficient

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    7 months ago

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    8 months ago

    Nathaniel was great!! Very helpful , nice and gave me the info i needed it. Very happy with his recommendations.

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    4 months ago

    Very poor sale costumer service except the lady work at the cashier she try to help everyone .

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    7 months ago

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    4 months ago

    Madina did an excellent job in helping me secure a laptop for my niece. I'm coming back to get one for me. Keep up the good work.

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    7 months ago

    Robert Allen did an amazing job. he helped me find a tv mount. He even went into the wearhouse to see if what I. needed was there.

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    2 months ago

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    6 months ago

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    4 months ago

    Richard was an amazing sales person and he helped us find a great dishwasher that was in stock.

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    7 months ago

    Robert Allen is a great sales associate that help me get the furniture I needed. Thank you

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    9 months ago

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    3 years ago

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    4 months ago

    Richard was a great help to us buying appliances. We got a washer and dryer and he cut us a great deal.

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    4 months ago

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    5 months ago

    Nate was awesome, thank you for your help! He helped us find the perfect kitchen griddle!

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    10 months ago

    Janitte francois and regina cole was amazing!!! Exelent service!!! Good ambiance and good smile

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    10 months ago

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    6 months ago

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    5 months ago

    The associate (Ahmed John) was beyond amazing. Great customer service and so helpful.

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    10 months ago

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    7 months ago

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    8 months ago

    Amazing service!! Thank you so much for helping us with our sale, we are so thankful he made it easier

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    7 months ago

    I had a great experience working with Gary. He is very knowledgeable about the products.

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    7 months ago

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    6 months ago

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    6 months ago

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    6 months ago

    Robert did an amazing job helping us purchase an amazing sofa. His service was amazing and very professional.

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    Page 1 of 7

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    “Gary Jones was a phenomenal sales man excellent service highly recommend.”

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    Best Buy Sawgrass - USES CHEAP STIGMA

    Best Buy Sawgrass

    2.2(131 reviews)
    0.5 mi
    •$$

    Had the BEST customer service by Brittany in Sawgrass/Plantation store!…read moreShe really knew her stuff! I went in to return a digital picture frame i bought at Pemboke Pines BB on Pines Blvd.... (Worst customer service in that store) In Plantation store the experience was excellent. From time entering store i was greeted and directed to Brittany to help me purchasing a new TV. She knew and explainedeach one in words i could understand. She also text me the info so i would have it when ready to purchase( have to measure my wall) she went over details and also explained why getting protection and/or membership protection was beneficial. We then went over to computers in which she was also very knowledgable. Kudos to Brittany at Best Biy Plantation From now on ill go only here.

    1 STAR CHECK THE BOX BEFORE YOU LEAVE THIS STORE BECAUSE MANAGEMENT WILL NOT HELP YOU…read more I purchased a very expensive Sony 35mm lens from Best Buy for store pickup. When I got home and opened the box, the Sony lens I paid for was NOT inside--instead, there was a completely different, inexpensive Sigma lens. I immediately drove back to the store, already shaken by what had happened, thinking surely they would be just as concerned as I was. I was wrong. The manager was rude and dismissive and initially tried to send me away, telling me I needed to call Best Buy's 800 number and that they would have to handle it and send me another lens. I was honestly in disbelief. I had just been handed the wrong product by THEIR store, and now I was being treated like I was the problem. I refused to leave and called Best Buy customer service myself while standing there. When I finally reached a live representative and explained what happened, he was appalled and told me the store absolutely needed to help me. Once the manager realized I had Best Buy customer service on the phone saying they wanted to speak with the manager, suddenly her attitude changed and she said, "Of course we're going to help you." You can hang up with them. I genuinely felt like I was in the Twilight Zone. I was never rude. I was visibly upset, and instead of showing even a little empathy, the manager looked me up and down from the minute I walked and treated me as though I had the audacity to come in asking for help. At one point I actually said, "If this happened to you, wouldn't you feel the same way?" She did ultimately give me the correct Sony lens, BUT even handed it to me with an attitude that made me feel like I shouldn't be getting it! I wasn't asking for a favor, a discount, or anything extra. I was asking for the product I had already paid for why is that an issue. Obviously mistakes happen. What matters is how a business responds when they do. Finding the wrong lens in the box was bad enough. Being treated this way by management when I came back for help is what earned this store one star. Someone needs to reach out to the store managers and retrain and/or explain how to handle such situations. After this experience, how am I supposed to trust buying another expensive piece of equipment from Best Buy? Absolutely unbelievable. Attention fellow photographers and anyone buying expensive electronics, think twice before going to Best Buy especially the sawgrass Florida location!! Management PLEASE DO BETTER! I hope the situation doesn't need to happen to you in order for you to understand that you are there to help customers, that is a big part of your job in the store, to help. Finally for the "customers" who apparently purchase expensive items and do the "swap & return" CAN'T BELIEVE HOW LATE IN LIFE I'M LEARNING THIS and don't know how you got away with this unless it was an inside job. I hope you get everything you deserve which is the same trash you put in the box and returned.

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    Best Buy Sawgrass - Entrance

    Entrance

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    Sears Home Warranty - the existing mini split a/c

    Sears Home Warranty

    1.0(401 reviews)
    0.5 mi

    I've had the Sears home warranty for a few years and I've only had to use it a handful of times for…read morerepairs. I mostly use it for my annual air conditioner and heater service. I scheduled my annual AC service and of course they give you a 4-Hour window so I had to take half a day off work and then 2 hours into my window while I'm sitting here at my home waiting for them they sent me a text saying they have to reschedule so I had to take another half day off work. Around the same time all this is happening my refrigerator went out so I requested a technician to come out and fix my refrigerator. When the technician got here he was giving me tips on how to clean the back of my refrigerator and other stuff while looking it over and then says oh, I think I figured it out, it's just the buttons in the door that controls the lights inside. I thought that was strange considering that my refrigerator wasn't cooling properly, why would it be the buttons on the door. But he is the technician not me so he ordered the buttons and had to come back the following week so I had to take another 4 hours off work. Then he returned a week later and it turns out it's not the buttons that's the issue and he thinks it's the motherboard so of course he has to order the part and come back a week later. He shows up again and then of course he tells me it's not the motherboard that is the issue, it's the compressor. So now he has been at my house 3 time and will need to come back next week for a fourth time and I have to take another 4 hours off work. So this is a total of 16 hours that I've had to take off work for the refrigerator repairs because they give you a 4-Hour window. And now I'm going on 3 weeks without a refrigerator. Really annoyed!!!

    When we got back from vacation on 7/11, we came home to a warm melted mess in our kitchen. I…read moreimmediately call my @sears protect home warranty and set an appointment for repair. The first appointment was set for 7/13. It is now 8/12 and they still have not fixed my refrigerator. The repair has been rescheduled from 7/13 to 7/15 to 7/17, where the tech showed up and ordered the parts for the repair set the return for the repair for 7/22. 7/21 the parts showed up. I got confirmations for the repair appointment from @sears Home Protect. 7/22 I got a notification that they rescheduled because the parts wouldn't be received on time. The parts were sitting in my office. Rescheduled to 7/29. Confirmed. On 7/29 I'm waiting and I get this message that the tech showed up and no one was home. They send a picture of the house, except it's my neighbors house. They reschedule to 8/5. I get the confirmations, and figure my fridge will finally get fixed or at least tended to. 9am I get the notification that the needed parts, that are still sitting in my office and reported to @sears in every way that I was able to, will not arrive on time so they will have to reschedule to Friday 8/7. I can't do it on Friday, so I have to reschedule to Wednesday 8/12. Is this not ridiculous. Why is this ok? I have "escalated" the situation on the chat and they assure me that "We will make sure that this issue gets fixed without fail this time." This was the 6th day I called out of work to get this done. I get this message at 7:52am, "Hello, this is Richard, your AI scheduling assistant from @sears Home Services. Unfortunately, due to unexpected staffing changes in your neighborhood, we need to reschedule your appointment. We know your time is valuable and apologize for the disruption. We'd like to make this right by rescheduling you as soon as possible. Here are the next available times. Which one works best for you?" So, I had to reschedule for next Wednesday and go another week without refrigeration. We'll see what will happen next week and if they will actually do what they say they will do. I could not take the day off any more and had to hire a different company to do the job. Sears is horrible and incompetent, and should have to compensate for lost wages when they do not keep confirmed appointments with their warranty holders. I wonder what the @betterbusinessbureau_ thinks about @sears these days. The competent repair company that I hired, did a great job repairing my refrigerator after Sears left me hanging for over a month. They came and diagnosed the refrigerator with actual gauges, something the Sears Tech did not do, and found that the condenser was burned out. He said that the Sears tech would have had to order the additional parts for the repair and who know how long I would have had to wait for them to show up. The next week, the competent repair company came and replaced the condenser. I wanted to make sure everything was working before I wrote a review and so far I have a working refrigerator. Nice and cold. I would tell everyone now to stay away from warranty companies like Sears Protect Home Warranty and Just go find a good repair shop. It was a big job and it was costly, but cheaper than buying a new fridge. I will be calling them, NOT SEARS, in the future for my appliance care needs.

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    Sears Home Warranty - Kicked in box and damaged back ordered part. Isn't that nice ?

    Kicked in box and damaged back ordered part. Isn't that nice ?

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    The cost for a new unit.. no labor and the existing mini split

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    Dead GE Microwave

    BrandsMart USA - electronics - Updated September 2026

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