I brought my daughter here only to find out they carry only one size, "skinny bitch!" Don't bother if you're bigger than a size zero ladies. read more

Literally everyone here should be fired... almost all the girls have complete ATTITUDES , everything is always an issue for them here.. like isnt it your job . never once have i came once to this specific location without having all the workers stare at you like an animal or something. they dont even ask if you want help. other than the shitty ass teenage workers , i really like this store but only because of the selections they have. read more

I just came here to say that the employee named tara is the sweetest angel i've ever met she was so helpful and she was genuinely so kind. The store is also very spacious so there is lots of options to choose from and it is fairly orderly which is nice to have the dressing rooms are clean and everyone in the store is always helpful. read more

Always bad service. Just today two workers were talking about how a girl left a stain on a shirt she tried on and they proceeded to call her a dirty bitch. I get everyone that works here is basically a teenager but maybe don't call customers dirty bitches. read more

Brandy Melville - Unorganized clothes - Women's Clothing Near Me - Glendale, California

I was purchasing some clothes for gifts, this store has a large selection. However some of the items in website were not available in store. Staff is friendly. read more

If I could I would give them zero stars... they were so rude and profiled my friends and I. When my 2 friends and I (pocs) walked out the alarm went off so we stopped immediately and expected one of the employees to come check if they had accidentally left a sensor on something we bought. Instead, 4 employees rushed up to us and told us to take all of our clothes out and they checked our receipts. They checked each bag twice. They were already being rude at this point but whatever but then they proceeded to look through our purses. While they were doing this at least 6 white people walked out and the sensors went off each time. They did not care that the sensors were still going off and didn't stop any one of those people. Even though each of my friends and I all had our receipts they made it very clear that they thought we were stealing and seemed like they didn't want to believe we bought everything. They were also being bitchy at the cash registers... read more

This is my favorite Brandy Melville location. I always feel welcome here and I felt they did a great job with handing Covid 19 safety. There was a line to enter the store and everyone kept their distance both inside and outside. Falize was my cashier and was very patient. I asked her for stickers and I was so grateful that she took her time to pick out a variety of designs from the basket. I'll always return to this Brandy location! read more

Brandy Melville - Brandy Melville stickers- collectibles! - Women's Clothing Near Me - Glendale, California

Went shopping with my little sister and all the workers were gathered in front of the store talking. Didn't greet or notice us. Will no longer shop here. read more

Employee named Jordyn, short blond hair, African American. Attacked me while I was in line for not having a mask, after I asked for a mask. I was violated and humiliated in front of others. Completely unnecessary and extremely unprofessional. Could have been avoided had the employee been equipped with simple customer service skills. read more

I feel bad for the workers here they seem understaffed and overworked most of the time. I visited this store twice this weekend, Saturday night they only had three girls running the store which was surprising in itself but my latest visit yesterday was truly an eye opener and showed me the true values of the company. I came late noon after lunch with some friends and while we were looking around to shop we hear yelling, the blonde manager named Taytum was yelling at the sales associate with red hair who was on the register which was so unprofessional given there were customers waiting to be checked out(red hair girl was the only one on register)after that moment we try to brush it off and shop around some more but me and my friends could not stop noticing the way this blonde manager was picking on the red haired girl the whole time, they truly are upholding the mean girl stereotype. Honestly don't blame the girls for looking miserable at times during work but not surprised as they barely treat their pay customers well I doubt they are respecting their workers. Overall the store is pretty large but always looks a mess since there's always like two girls working i'd say you're better shopping online read more

I definitely see a lot of comment that are saying the staff was a bad and clothes are generic. Personally I have never had an experience with rude workers they are very welcoming,it's nice to see POC working here as well considering the brandy stereotype. Personally I love the clothes accessories bags and everything! I will agree that the clothing is very basic but I like having basic pieces. My advice: jeans are good quality but I prefer cotton on and Hollister jeans. I have a purse from brandy def recommend their bags the quality is very good as well I've had mine for a while and it's a go too. Jewelry is very cute a so far lasts for me. The shirts are the main reason I shop from there. read more

Met these girls named Mabel and Tera!! So kind and gorgeous. Helped me picked out outfits for my vacation

The customer service here is actually really good, I love coming in here often, to pick up the cutest new pieces. Overall the girls that work here have always been very kind, and helpful. read more

Bella and Nat were super friendly! They both were complimentary, easy to talk to and explained the return policy. I am visiting from Texas and we had a nice conversation. The store was clean and well organized. I would definitely shop there if I lived close by. Highly recommend. read more

The clothing is so basic in this store that it's better to just shop online. The store was very crowded (much more than any other clothing store in the shopping plaza), but they had many fitting rooms to accommodate. There weren't enough employees to keep up with the customers messing with the clothes, so the store seemed cluttered. The employees were pleasant, but no one asked me if I needed help with anything or greeted me when I walked in. Compared to the surrounding stores, it wasn't impressive. read more

Brandy Melville - One of the walls of clothes - Women's Clothing Near Me - Glendale, California

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The young brunette/blonde (I forgot) lady who was working at the counter today around 2:30pm was really nice and helpful! I asked for stickers with my purchase and she gave me a bunch too. Yes brandy melville is an overpriced clothing store but their clothes are so cute it's impossible not to go in. read more

Little help or enthusiasm from staff. This store is one size only aka "Skinny petite white girl" size only. If you have curves or like me are tall and a normal weight. Don't shop here. In fact. Run the other way. Also you will notice the people who shop here... they are all skinny like the brand. I think this store is toxic and supports an unrealistic standard. The customer service here is also the worst too. If someone comes in and is expressing that the clothes don't fit them and they are upset offer them options and show kindness. The girl at the counter just stared at me and kept repeating they only do store credit. (Offer accessories, rep the brand, and make a sour situation sweet...) Anyway. I don't think that my advice will be taken or heard so in other words. Your money is better spent anywhere else. Like literally anywhere else. read more

these queens were so nice and helpful. love them so much best brandy ever. always going to come back to this location

i like their clothes but a little overpriced for basic clothes -- the quality is better than most stores. the employees (most of them) are so rude&bitchy ... they're all teens & from my experience if ur a POC they seem like they dont care abt you/annoyed. like dude all the white girl employees i've talked to they all seemed so annoyed,, 2 times on separate occasions i've tried asking about something and they just looked at me & ignored me most of them seem so annoyed when i ask for a fitting room or smt. customer service 9/10 shit, but i noticed the poc employees are a lot nicer & actually helped like a regular store employee. i hate going into the store bc i feel so judged by the yt employees i usually just order online read more

This is for last Sunday afternoon. I will no longer support this store, this brand. Something fishy & unprofessional is going on in these stores & management/corporate just doesn't seem to care. My daughter always wants to shop here but the closest one to us is either Glendale or Irvine, which is usually an hour away from us. When we do go, it's a special occasion for her (birthday shopping spree) & we always spend over $200+ minimum. This last time, just really pissed me off though. We spent $200 only to find out that 2 of the items (totaling $50) was not in the bag when we got home. It's the first 2 items charged on my receipt. By the time we realized it, the store was closed (they has a handwritten sign posted that day that they were closing at 5:30 pm, which now that I think about it, is another point of unprofessionalism, to close when they just want to). The cashier Daniela (per the receipt), like the other young girlies working in the store, seem to be absentminded & not 100% paying attention to the customer directly in front of them because there's other staff behind them talking their other social stuff. I don't understand how incompetent their workers can be! I am so mad being assed-out of those items. Of course, if I complain they will just deny & be dishonest, because why would these young silly girls care? It's not like they'll be majorly reprimanded. I am sure they do it daily. I did call into the store the next day asking to speak to a manager & what do you know, if course she's the "manager" who picks up & Isabella stated everything was all all cleared yadda yadda & to call back in 20 mins because she will text that cashier. I also asked if they have cameras over the cashiers. I call back & she's says no "they" didn't notice anything but she didn't specifically say she spoke to that specific cashier. Did she text all the staff? Whatever. So I have to contact their customer service# which seems like a landline to someone's home & again unprofessional, like she just woke up & I feel like I am gaslighted by them. So I have to write an email then they'll investigate. Corporate will receive my strongly worded letter. At this point I know I will not be getting my money/purchase back. I am just pissed these workers are getting asway with shit like this. Furthermore, the manager or person in charge (who was asking everyone where they were working & who was working what) was more unprofessional- dressed in short pj shorts & socks & furry slippers. She looked worse than a customer. When I was paying, she commented obnoxiously loud to an older lady next to me how much she loved her blue furry vest. When the lady left, she laughed & told the staff she thought that "vest was nasty & even worse it had blood on it." Then when I am done paying she says the same comment to another mom customer, how she loooves her sweater & then staff giggles. I would just like management or corporate to know how their staff needs attitude adjustments & training in honesty. Also, the Irvine store. We made a special trip all the way there to find out they are the only store closed, on a Sunday. It ruined my daughter's day. When we asked the other stores, they all had a fishy comment about them, that they always do do that, staff quitting, etc. I am done with this store, this brand & hope other mothers will be too. Most likely, these girlie staff don't give a shit & are just talking shit about you too. read more

I am a huge fan of this brandy because the workers are actually welcoming here for the most part unlike their other locations. this review is purely about the glendale location/ their service, not the actual brandy melville brand. read more

If you like unpleasant customer service this is the store for you. I have been in this location several times and each time I feel it's worse then the last. Scowling seems to be the required uniform for the employees. They act as if their faces my break if they tried to smile. I said "Thank you" multiple times and was literally met with more scowling and silence. It's common courtesy to say "Your welcome" if someone says "thank you". I saw another item I wanted to try on while being checked out by the sourpuss cashier and she was extremely annoyed that she had to pause my transaction. Oh and there was only one other person in the store at the time and they were not waiting to check out so I wasn't holding anyone up. I wanted to see what other colors a dress came so I quickly stepped out of the fitting room to look and was promptly and snappily told that if I wanted to leave the fitting room I needed to put my own clothes back on-uh yeah because I'm going to walk out of the store with your dress on while leaving all of my clothes, purse and other purchases in the fitting room. She did offer to assist me or help me in any way mind you. I know the staff is all a bunch of teenagers who are probably paid minimum wage but I'm sorry that does not excuse the poor customer service and treatment of customers. This was not an isolated incident either. It's pretty much like this every time I go in there. The manager or corporate HQ really needs to train the staff better in appropriate treatment of customers and basic customer service. So if you live to shop in an unpleasant environment full of grouchy, scowling staff-this is the place for you. read more

The girl who served in the fitting room was so rude！She rolled her eyes heavenward in disgust. Wtf？I did not do anything，OK？Attention！She is a blond and tall. Dont need to be polite to her！ read more

Everyone was so nice and sweet, so many happy girlies getting excited about waffle knits. Love

My daughters love it here. The staff is exceedingly kind and seem excited to help us out.

The staff are very friendly! Due to Covid, the fitting rooms are closed and they only let a few people in at a time. But that didn't bother me. The store is pretty spacious and they have a lot of items in the store. Tip: check the return racks toward the back of the store. You may get a chance to stag an item that's not on the website! Don't forget to ask for stickers before you leave! read more

All the reviews mentioned about rude workers is 100 percent true. I walked in and the worker didn't even greet me she just looked my way and then looked back and was fixing her hair. I was walking around and she just kept staring at me. I didn't even find an item i was looking for either and her attitude made me so uncomfortable that i just left. read more

my absolute FAVORITE store in the americana. the service was amazing and the girls helped me find everything i needed and were suuuuuper respectful. they items are also very well priced for the quality and the amt of time they last. will def be coming again read more

If I could put negative stars I would because this was the WORST experience in a store ever. A rude ass worker by the name of JENNA with glasses and brown hair accused me of stealing. She made me go find a shirt I had put back because I didn't want it and I didn't find it because someone grabbed it so she asked to check all my bags and my purse and of course found nothing. I was so confused and hurt that I was being accused for no reason; she was so ignorant and irritating. They honestly need new staff, everyone is just rude as fuck. read more

I took my sister to Brandy today for her birthday. The girls on the floor were very sweet and helped her with everything from jewelry to clothes. When we were checking out we were helped out by two Meghans. They were very kind and complemented my sister on multiple occasions. Definitely come back. read more

The staff here are so stuck up and rude. You can't ask them for anything without them catching an attitude. Go elsewhere

Actually gross. The fitting rooms are messy it looks like a teenage boys messy closet. There's clothes everywhere lying on the ground. The employees all just huddled at the cashier. No one approached me not even to give my number at the try on. Overall a confusing and annoying experience would suggest the one at Topanga mall instead. read more

If 0 stars were an option that is what I would rate this place. Staff is rude, lazy and incompetent. The manager is rude and argumentative. Overall a terrible experience. I have never been so mistreated in my life. I think the employees at Brandy could learn a thing or two from the employees at Lululemon. Lululemon employees treat everyone with kindness and respect something I cannot say about Brandy Melville. My recommendation DO NOT waste your time and money coming here! read more

I usually have a fine experience at this Brandy Melville but I had a very uncomfortable experience here today. I was in the fitting room changing and an employee pulled the curtain open while I was shirtless. Needless to say this was very embarrassing, and she didn't even apologize. I'm pretty uncomfortable with the experience and disappointed with the customer service. read more

Worse customer service .... District manager needs to work with the entire team since everyone's so rude I closing managers ... they don't ask you if you need help read more

Really cute clothes, i shop here all the time but recently bought an iphone case and RIGHT AWAY i realized it was for XR only. Tried to get store credit or AT LEAST something that was the same price, and they were so rude about it. They didn't even bother to try and help me out. read more

All the workers are kind and sweet.. never had any problems with them.. prices are good but also bad. Clothes are great quality... super cute accessories read more

I absolutely love everything about this specific Brandy Melville store except for this one worker named Camila. She has such a bad attitude about everything and is not welcoming at all, and she can be extremely rude at times. All of the other workers are very welcoming, helpful and have a positive attitude. Other than just the workers, there's a few flaws that can be fixed. It's always hot in there... and there's always merchandise thrown on the floor. read more

This location is probably the best Brandy I've been to in SoCal! The employee with the dark hair, Chloe, was very nice! I asked her questions about some things and she answered very nicely, she grabbed a t-shirt I was looking for from the racks in the back, asked me about my day/ talked to me while she rang me up, and she didn't mind when I decided I didn't want one item when I was at the register. I've had had other experiences at other Brandy's where the employees would be the polar opposite, so I'm so happy they hired someone as nice as her! I didn't really interact that much with the other employees, but the girl that was running the fitting rooms didn't mind when I asked her if I could look through the go back rack. This store had a lot of good stuff and it was really big so I didn't feel squished (even on a Friday night)! read more

I usually do not write a review on a store but I went to this location yesterday and I definitely loved the staff. This was the first time visiting the store with my family and there were two workers that were so helpful my cashier as well as her coworker. My daughters had been wanting to come to Brandy so we went and this location is just great. The girl with red hair and my cashier were too sweet and helped my daughters find what they were looking for! read more