This location has such rude staff! I came in today because I had an exchange from a purchase from Sunday. We shopped around staff sat in the back the whole time, and when my daughter asked for a fitting room they looked at each other as if it was an inconvenience! Once we were ready to check out the cashier Caitlin just took one look at my receipt and said this is past the 14 days. Excuse me? I had to correct her and told her that's impossible since the purchase was two days ago. We got a shirt w/ out a price tag and she asked me to go get one w/ one (not a problem) but I asked if she can give me the shirt w/ tag and she said she couldn't and couldn't explain to me why as if I was too dumb to understand. She then turns to the girl next to her and asks her to explain to me why? How f*** rude! And the explanation made no sense because of the sku number!? It had no tag! What sku number. Once I paid my difference and was getting to leave I noticed something was missing from my bag so I let Caitlin know and she looked at the counter and said here it is. No I'm sorry or anything.! Management needs to do a better job at screening these employees. read more

I come to this store pretty often and I work retail and I was not happy with the fact that I tried on 7 items which was not much compared to the pile of clothes the girl in the room next to me tried on and I was the one who got checked to make sure I came out with the items I went in with like what?? Of course you're gonna make sure the Latina isn't stealing. If you're just "doing your job" make sure you're "doing your job" with every customer. The girls that do this to customers clearly need to be retrained. I went into that store excited ready to shop and left furious. read more

This location has the most rude and snobby employees. If you can't work retail, then don't! It's all about customer service which they lack entirely. Always a mess in there and very few employees working at a time. Shop online, they need to revamp their staff read more

The staff here are so stuck up and rude. You can't ask them for anything without them catching an attitude. Go elsewhere

The clothes are very cute but they only have one size which is a small. The clothes are on the pricey side because the shirts are around 28$.the workers are mostly all teenagers.The store is very organized and well put together. read more

Workers were very rude, no acknowledgement of your existence at all. They were chatting amongst themselves while ringing my order up and were not paying attention which caused my Apple Pay to charge twice. When I asked what happened it felt like I was disturbing their conversation. Just flat rude. Management needs to seriously work on their customer service skills. read more

This location isn't that bad. It's the biggest one I've seen and has a lot of fitting rooms. Workers were decent. I don't have any expectations for customer service here so I was satisfied. read more

I was at brandy melville at the americana last night. I was checking out, getting a light blue hoodie and shirt. i was off 13 cents. The lady wouldn't offer to help me. horrible read more

the workers are rude and in the first changing room on the left a camera peeks into the changing room through the mirror. everyone just seems very stuck up, egotistic, and judgmental. cute clothes every now n then but no point in going to the store and feeling unwelcomed when everything is one size and online as well read more

Awful service, rude employees and just overall everything you never want to experience.

By far one of the best Brandys I've been to. This store is bigger than most Brandys and it was very organized despite it being a busy Sunday. The girls are very sweet! Sure they're not the type to be obnoxiously nice where they greet you as soon as you walk in, but if you ask them for help they'll gladly do it! The girl with long dark hair helped me find a pair of jeans I was looking for while she was holding a bunch of clothes already! Also the two beautiful girls behind the register were also very helpful and nice. One of them resembled Fatherkels and the other one resembled Zendaya haha! I see what you did there Brandy! The one who looked like Z helped me recover my store credit and she was very sweet and patient about it! Wish I got their names, but finally some pretty Brandy girls with personality! read more

Workers not friendly. Nobody greets you and seem not welcoming. Oh well. Nice clothes but dont have any sales and theyre overpriced

i have never felt so discriminated in my life. they accused me of stealing when i clearly did not do anything except look around (they asked to check my bag). i was the only minority with colored hair in a store and they specifically targeted me. my friend also had accessories in her hand, like me, but they did not question her. i did not get their names, but it's the white girl with brown hair and glasses. when confronting them, they told me that it was just a security procedure but it's hard to believe when there are so many girls in there (non POCs) who were clearly stealing or looked suspicious but did not get stopped by anyone. this was such disappointing experience as there were so many cute items i would've purchased but unfortunately the rudeness and blatant racism towards me has ruined not only the store but the whole entire brand in my friend and my's eye. i hope the employees get fired. read more

this brandys wack. my friend went into the dressing room and the rude ass employee walked in on her (while she was changing) and checked her bags bc she suspected shoplifting for some reason? she found a camo tube top I had given her from urban (not brandy) and she basically refused to give it back because apparently they had it in their inventory. my friend kept telling her that it was from urban but she refused to give it back until my friend literally yelled it. she read the tag, had this smug look on her face, and gave it back. read more