So, I took my door lock off my travel trailer in to get a new key. $30 ok, done within 2 hours ok.....When I locked my keys in my car and needed to get into my travel trailer I grabbed the spare key to get into my trailer. On one side of the key is fine the other side is blank? So I go back, I explain what was going on....First guy asked me if I want the money back and said I am not even sure we made this key? No, I need the key to work in my trailer. Can you bring in the lock? NO! Would you like to speak to a manager? YES I would! The Manager comes out. I explain again what was going on. Well we can do a service call to get your keys out of your car? NO, I want my key to my trailer to be fixed! I then said is your mistake you need to fix this and I am not paying for anything! Then when I mentioned my husbands name and where he worked the manager changed his tune! He took my information and sent a guy over to fix it! the kid come over and said yes that is the type of key and he quickly unlocked the trailer. IMO the manager needs some lessons in customer service. I wasn't upset when but I was when I let. No one should be treated the way I was treated there. read more

I moved into a new house and needed it re-keyed. That afternoon I accidently locked myself out with my 2 year old. I called them up and they were out in 15 minutes, me inside my house shortly after and new keys about 15 minutes after that. Reasonable price and really saved the day. read more

Craig the manager at Brass key is a life saver! He received a call from my AAA agent with request to help with my key that was broken in my van door. He was closing in 10 minutes... Not only did he stay open for an extra hour or so he also bought some chicken wings that he generously shared with me and my brother. The key to my van had broke in the door after we had gotten out of the surf. Thank you so much Craig! You ROCK!!! read more

My husband called today to see if they could help with a Quad (ATV) - lost key with no spare. The Honda dealer had said they couldn't make a key, so he'd purchased another ignition already but decided to give Brass Key a call. John provided stellar service. He was honest about turn-around-time, did the job right. With a bit of troubleshotting, it turns out that he was able to create a new key (aha!) and also made a spare. In addition to service, they had multiple safes, personal protection devices, and other retail items - including a garage lock just like we've been needing an unable to find at hardware and home repair stores. Bonus! The price was very reasonable, the service great and we would definitely go here again. read more

I forgot to call to cancel because I got a better quote from another company. I answered their call and said sorry. 10 min later they called me back and left me an extremely rude voicemail saying that it wasn't cool and what goes around comes around. I understand that it was messed up but you should never talk to customers like that. Unprofessional read more

I got locked out of my car with my keys in my bag inside the car. I am extremely thankful to the manager for sending Chris Craig to work on the lock. He was extraordinary with the way he unlocked the vehicle. I only wished I had a camera to record it, but my phone was in my bag (locked inside the car). Cannot thank him enough. Highly recommended!!! read more

Well crap! Locked myself out of the house this morning when I didn't realize the door handle was in the locked position. Called Brass Key for help and they were at my house within 15 minutes. Don attempted picking the locks on both doors to my house but after awhile it was clear that picking wasn't going to work. The next option was to drill out the lock to gain entry and then replace the cylinder, matched to the existing key. While no one enjoys this situation or the unexpected cost, Don made the ordeal as painless and short as possible. Thanks Don and Brass Key for your excellent service! read more

All I can say is that the Manager Craig and his team are truly amazing! All are professional, polite and more than happy to help. I wasn't able to remove my key from my ignition, they dove in there and figured out the root of the problem. Unfortunately they weren't able to fix it as it was a mechanical problem and had nothing to do with the key itself. They still were able to show me a way to get my key out until I was able to make it to a mechanic. You honestly couldn't ask for better customer service! read more

Very nice and friendly staff I was in and out in about 20 minutes I had 2 keys cut and programmed for my truck Super cheap read more

I was working in my office and went out to empty the recycle and forgot the door was locked. I drove down to Brass Key in Scotts Valley and they said the road techs were pretty busy. I pressed them because I was in a jam, I had left my computer, Ipad and cell phone along with my keys to my house on the desk. The guy at the store called the Road Tech in the area and he was just finishing up with a customer and said he could meet me in 30minutes. C. Craig, Manager showed up about 20 minutes later and got to work unlocking my door. It took some time but worked out great. I'm back to work again. I am thankful to be back in my office. read more

I've used these guys multiple times for many uses including being locked out of my house, and a problem with my ignition in my car. They are super helpful and prompt, very thorough, and with my ignition trouble saved me $150 minimum! I was having trouble getting my key out of the ignition, so much so that I had to leave the key in!!! I called an auto-parts place for an estimate and they said it would be a minimum of $120 just to check it out. Then after my mom recommended it, I called Brass Key, and they said they could take a look. I brought it over, and they checked it out and found that it was all just a problem with the key itself! They were able to remove the key from the ignition, spray out the key hole, and made me 2 new car keys, all for $5!!!!!!!!!!!!!! I was completely blown away!!! So amazing! I'm very grateful for this place and the help that they have given me! read more

The key broke off in the ignition of my mobility scooter, and of course it was a Sunday. Be happy...don't worry if you call Brass Key in Scotts Valley. Chris Craig responded cheerfully with an offer to come right over as he was headed in our direction. We opted for 4:00 the next day. He was timely, friendly and patient with us old timers. It was not an easy fix because the whole ignition assembly had to be taken apart. What great service with a smile! Thank you. read more

Craig was amazing! Lost the key in the ocean and called up brass key. Craig was prompt mad a new key for the car and showed up the whole process. Loosing the key while surfing sucked but it was fascinating to see a new key made. He also made a few extra keys for us so now we know where the spare is. Thanks so much Craig. Ya saved the day!! read more

had Brass Key come out to re-key my house. they were prompt and fast. great work! will call again in the future read more

Always friendly and helpful. AND besides that, today my car battery died near Brass Key and Matt, who was getting out of a BK van, went out of his way to jump start my car. Thanks Matt and thanks to BK! read more

I'm out of town, and we're just putting our place on the market. But we need several doors keyed and only a few days to do it. Chris Craig of Brass Key Locksmith in Scotts Valley came out at 8 pm, did the assessment, and helped us find the most efficient and economical way to take care of our home, did the job (in the dark) and was incredibly pleasant and thoughtful every step of the way. I recommend him without reservation! read more

The staff at Brass Key is absolutely fantastic. They have always been very responsive and willing to assist as quickly as possible. They are knowledgeable and professional. Plus, they are consistently super happy & so eager to help. In this day and age, their customer service is above & beyond what is found elsewhere. We love and would always recommend only Brass Key! read more

I just had the best service you can get at this place. Most times in life its just dealing with one thing or one person and then another. Keys can be such a hassle and expensive. No Joy. But, They dealt with a key that needed to be machined on a lathe, cut a chipped key, and set me up with a padlock keyed to my front door - all with excitement, friendly good attitude and even did the last bit after 6pm. Thanks dude! read more

Needed a whole bunch more keys made. They worked great, as always.

We recently started moving into our new house, and the first thing we needed was to get the locks rekeyed. They sent someone up right away. The job was done right, and promptly. Prices seemed reasonable. I would do business with them again. read more

Four people behind the counter and they completely ignored me. I should have walked out then and been ahead of the game. Asked them to rekey my new lock and they said it needed a new cylinder for $40. I'd just bought the lock for $36 at Ace Hardware. Go figure! read more

The lock on the gas cap for my motorcycle jammed up and I took the bike to Brass Key to see if they could open it. George and another guy spent 10-15 minutes trying to open it without damaging it and were unable to. They recommended that I take it to a dealer. I thanked them and asked what I owed them. Nothing! George said that as they were unable to open it there was no charge! Long story short, I was unable to get it fixed so I ordered an new part and took the tank back to George to open it even if it meant destroying the lock. He explained the hourly rates and asked me to leave the tank till the next day. I got a phone call within an hour..they had managed to get it open. They charged me for 15 minutes of work! Any bike shop would have charged me for an hour even though it had only taken 15 minutes. Ditto a plumber or electrician. Thanks for excellent service, and thanks for charging me a fair price, George. Wonderful to have a good honest local business to rely on in the future! read more

I brought a key in that I needed a duplicate made for. It was for an automotive locking device ('the club' - remember those?) and I did NOT bring the actual device in. The tech made a key and could not be certain it would work, as the company uses a lot keys that have very similar grooves. I got home and indeed it did not work. I went back with the device and the tech made a new key that works like a champ. No charge and they were apologetic (I am the dummy who should have brought the device in from the get-go). Highly recommend these folks! read more

We were locked out of our home and the locksmith told us that he could not unlock any of the doors. He charged us more to install a new doorknob and make a replacement set of keys for that doorknob. I was really disappointed by this. I would go with any other locksmith service next time. read more

In Aptos to visit my daughter and helping with my grandson I accidentally locked myself out of the house while my daughter and spouse were out of town. I called Brass Key and a locksmith was dispached and had me back in the house in about an hour. Very good service ! Call them for your Locksmith needs. read more

At Ace hardware we cut a car chip key for a customer ( we didn't realize it was a chip key) and it got locked up in the customers ignition. The customer was able to drive to Brass Key and Craig got it unstuck in no time and we took care of the bill. Couldn't ask for better service!! read more

I have done business with them in the past and they were able to duplicate "almost everything" that I brought to them. They are competitive in price to their competitors. They also sell safes, but their prices are not competitive with businesses that are 100% focused on safes. I will be a returning customer. read more

Outstanding customer service and skills! Chris Craig spoke with me on the phone, came out the next day and it was service with professionalism and a smile. What a pleasure to do business with such a great company. Will definitely use them next time. read more

Guys I talked with were friendly and professional. Were able to cut a key from a supplied VIN code for $20 less than competitors. I was in and out in 15 minutes and it saved a lot of hassle for buying a car that did not come with a key! read more