1 star isnt deserved. I went in to take care of a recall that I was notified for my 2012 Chevy…read moreavalanche LT. I was told that they weren't responsible for any damages made while removing my dash cover meaning if they broke my dash they will not replace it. I didn't agree but was forced to sign a waiver if not the airbag safety recall would not be addressed. It was chevys mistake for the recall to begin with so anything in the process of correcting the problem should put them accountable for. My dash had no cracks chips or any damages before leaving my truck there. After picking up the truck I was infuriated. my dash was cracked in several major parts and is the only thing you notice as soon as you get in. I could understand one crack but as many as it has now , it should have 100% been replaced. they really f***** me. It is practically pieced together. I'm hesitant to even wipe it down. because of their recall now the appearance and value of my vehicle went down. it's embarrassin. how is that fair for the customer.

We were traveling through this area to Mount Dora and ran over a crescent wrench which blew out our…read moretire. We pulled into this Chevrolet dealership and Doug, a sales associate walked us back to the parts department to see if they could help us. They went out of there way on a busy end of the day to help us. Since they didn't have our tire in stock they switched our damaged tire with a spare at no cost. The service manager and mechanic were so helpful and made sure we were safe to proceed. They also provided connections we could check for my size tire. Thank you for your kindness!

I am writing a quick update to my previous review because that review concerned buying a used…read morevehicle at Vann Gannaway and this one reflects my first trip for service. We bought a Dodge minivan there and are very satisfied with it, so I set up an appointment for an oil change, which includes tire rotation. Also we had had a trailer hitch installed elsewhere before that, and afterwards the left rear turn signal didn't work. It has an LED light assembly so I knew it wasn't just a bulb. I took it back to the place that installed the hitch. They replaced the hitch wiring harness under a parts warranty, but afterwards we found it still didn't work. I mention this because I figured I would have VannGannaway look at the turn signal problem during the oil service. When I spoke to them they said it being a Dodge, they might have to take it to the Dodge dealer (whose service ratings aren't nearly as good as Vann Gannaway's). I thought about it and later decided to take it to an auto electric garage for that work, and the problem was fixed. That left just the oil change/tire rotation. When I dropped the van off, I mentioned that the Oil Change alert message ran every time we started the car and could they reset it this time? He said he would tell the technician, but it was a Dodge, so he couldn't guarantee it. Well, they did reset it, so that was good. In conclusion, so far I would recommend them for service for your Chevy, but since we don't have a used car warranty with our vehicle, and since repairs of our Dodge seem to include the possibility of having a Dodge dealer work on it, I will continue to use our long-time service garage.

My boyfriend bought his THIRD vehicle from Vann Gannaway last week. Less than 20 minutes after…read moreleaving the dealership in his 45K, 2019 truck, he had a tire sensor go off. His sales rep told him to come back in and it would be taken care of. The nail was in the side wall and couldn't be patched. While admitedly, it could have been picked up in the TWENTY minutes we owned the vehicle, VG could have given a break instead of charging FULL PRICE PLUS INSTALLATION for a new tire AND INSTALLATION!! Discount Tire is giving us a new tire for EITHTY dollars less than VG was going to 'help' us out with. They will NEVER get another dime from us! So disappointed!

We bought a brand new 2026 pretty much over the phone. They ran all the numbers for us since we…read morewere coming from a distance gave us a Rough number for our trade in and was ready when we stopped in. Everything was done electronically and it was one of the fastest vehicle purchases I have ever done.

If i could rate them zero stars I would. I took the truck in to have the shifter replaced due to a…read moreservice soon light on 10/11/25 for a total price of $941. I got the truck back from them roughly around 3:30 - 4:00PM with more codes than it came in with. I have attached scanned report while sitting in their parking lot. I got the truck back from them with all the plastic wrap in it, and all of their trash paper protectors covered in dirt (they don't care about your stuff). The porter made us walk to the back of their fenced gated area to get it, which leads me to believe it wasn't really done. I went back to the service department and they told me to come back as the tech already left. About four weeks later again stranded with a shifter issue with a trailer behind the truck. I tried to bump the shifter into gear to get the truck out of a entrance road, and the plastic junk broke. Needless to say, they wont warranty their already junk work. I wouldn't trust this dealership to service a Murray mower. Ford of Clermont is a much better dealership, as well is Bartow Ford. Clermont: https://www.fordofclermont.com/ Bartow: https://www.bartowford.com/ Starling Chevy has also been top notch, and will be visiting them as soon as this dumpster is "fixed" by the Prestige Ford circus. https://www.starlingchevygmc.com/

Easy process of getting a car, very helpful and understanding to my needs!! I would go back and buy…read moreanother vehicle

Strung us along..he had busy schedule..so he said..sold us our car..then sold it to someone else…read moretoo. All BS..Family business..huh..Ruthless People. Family values years ago. Those values gone.

I have purchased cars through this company and have never been disappointed. My husband and I…read morealways bring our cars here for service and any issues we may have. The customer service is great, the owners David and Maria are wonderful to work with. David always explains what needs to be done and I find their pricing to be very fair. Great place to bring your car.

Great service and decent communication. Work always seem to be thorough. Only thing to keep an eye…read moreon is they over charge a LOT for parts. Ive priced checked them on parts and they are double of what parts would cost me at a retail counter. I highly suggest buying parts yourself and just have labor performed.

My husband John Fearon and myself cannot recommend this business enough!! Lisa (the office…read moremanager) is such a pleasure to work with. Everyone who works there is so friendly, helpful, knowledgeable. Most of all they go above and beyond in order to help out a customer. Our vehicle was in an accident and the car (also a BSS vehicle...the BEST CAR WE'VE EVER HAD BY THE WAY...we still miss that 2003 Nissan Murano) was totalled by the insurance company, we went back to see Lisa and her team, she (and everyone) is so honest, really knows the needs of my husband, me and our family, we test drove a Dodge Journey SUV, this fit the bill. The best thing in the world is that they are willing to work with you. All the way from a down payment, to payments and MOST OF ALL REPAIRS!!! We had the crank shaft sensor replaced for an UNBELIEVABLY reasonable price, the mechanic had the bad one out and the brand new one in within 45 minutes!!!! Fantastic work!!! They had also helped me in an emergency with an over heating problem, without a giving me a line of stories, no hemming and hawing. Lisa even gave me a ride home because the car really wasn't usable. THEY EVEN HAD THE SUV/CAR FIXED BY THE NEXT DAY!!!! One of the wonderful guys who works there even brought the vehicle back to our home!!! We honestly are so impressed after dealing with not so honest people in the past, bad mechanic work in the past...just dealing with BSS AUTO SALES is a pleasure...honestly and truly a pleasure. Why would I or my family really go anywhere else? That would be insane....WE STAND BY BSS AUTO SALES 1000000%. P.S. the vehicle/suv hasn't over heated since....not one problem...the vehicle/suv is super nice to drive...also gives us piece of mind since I work over an hour away 5 days a week :) :) :)

I do not recommend doing business with these liars at all. I purchased a vehicle from them and…read morewithin 2 months of driving it the transmission started having major problems. Along with the vehicle coming with 4 blown out shocks, a crushed oil pan, major oil leaks that they said were fixed. Lower ball joints were no good, radiator was leaking, front crank seal leaking, rear axels leaking, had over heating codes, and the drivers headlight bulb would not work. Battery terminals were also very loose and would sometimes disconnect from the battery while driving. They also never told me the vehicle was previously totaled. I highly recommend not going here.

This is the worst car place on earth .. knew something was up when the original numbers they gave…read moreme on the phone kept going up before I even bought truck .. not even 11 whole months later truck has blown engine.. these guys are clowns and liars .. all they would have to do is take the vehicle back give me my down payment back .. they need to be checked for this I have called bbb to see what we can do

Absolutely easy to work with. Nicest salesperson I've ever dealt with for a new car. Sales manager…read moreis super knowledgeable and absolutely friendly and will work with you Dealership is ethical and will do everything possible to bring a smile to your face. Grayson was our salesman and he's amazing and knows a ton about vehicles.

Make sure you verify your paperwork, or they will just tell you it is your problem. Bought two…read morevehicles from Sam Boswell Mt. Dora in August 2024 one was paid in full and the other financed. Was on the DMV website for a different reason a couple of days ago and noticed that they said my Buick had a paper title. I paid cash for the car, was told by the finance person it was an electronic title so I didn't receive a copy. Come to find out, their title clerk (Who called me today with an attitude when I asked how this happened) made a mistake, submitted it as a paper title, which was never sent to me. She now says that it is my problem and I can go to the DMV and attempt to straighten it out. Horrible customer service, followed up by a bad attitude. Stay FAR away from this dealership

It's been years, however Pat was honest and trustworthy. I bought a Hundai from him and took it to…read moreWV. Best car in the snow!!​

Pat is easiest and nicest car salesman I have ever met. No…read moredealer fees or any surprise . He has been in business over 20 years You will be happy you gave him as try. Still pinching myself got such a great deal.