Came here for a late/quick dinner. Was surprised to find this location was absolutely packed with people. Our order came out quick and correct. We all ordered hamburgers and shakes. The food and shakes tasted good. The atmosphere was a bit chaotic but I think it's because of all the people in the dining area. With that said it could be cleaner. The few tables that were empty needed attending. But we would come back again. read more

Just left drive thru and the young lady delivering the order was very rude. Ordered two double scoop cones and one double scoop in a cup. She tries to hand both cones simultaneously instead of one at a time and then when we asked for a lid for the cup she slams the lid on top of the cup in my hand instead of taking the cup back and placing the lid on the cup. No smile. Unfriendly service. If it were not for the quality of the ice cream this would get one star. read more

It was about 10:46 and the workers started playing the artist Cupcake, and there were still children in the restaurant. Pretty inappropriate if you ask me, and they were playing really loud music. I didn't realize they closed at 10:45 and they did not mention it at all, rushing me and my family out. Bad experience. Food was good though. read more

Lately when we go, the customer service has been lacking. No matter if I go in or go in the drive through. The employees don't acknowledge you and will continue to have a conversation while you're standing Infront of them. Even at the drive through window. It's very bizarre. read more

Chocolate sundae with hair on the side, or inside? and this ain't the first time! What's next on the coming soon menu.. toe nails? Edit: so just peeped the other reviews, it for real seems like they've got a shedding problem going on in there. This has been the spot since high school, I guess some things are best left in the past. Smfh! read more

Braums Ice Cream & Dairy Store - We dont eat hair anywhere you go on this planet - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

Got here 15 min before closing just to get a small scoop of ice cream just to be turned away bec they decided to clean and close early! Id recommend to change the closing time to 10:30 since the employees want to leave early! read more

Really good burgers and a nicely stocked grocery section. Of course, ice cream... nom read more

Braums is underrated. Their ice cream is delicious and so are their burgers and fries. And they have a drive-thru. And they have that little marketplace that carries a surprisingly large variety of products... I could get most of my grocery shopping done here, honestly, they even carry a few gluten free items. Their produce, meats, eggs and all the essentials are about the same price you'd see at your own Tom Thumb or Kroger, but it's just more fun to shop in here. I mean, once you walk through the doors you pretty much have to treat yourself to an ice cream or milkshake before you leave. That's just the rule. read more

Your service is the worse, food below average I will never go back! Shorted me my drink and refused to make it right.......,,,,,

Their burgers are good value, and I love their black forest Sunday. The reason this is not five stars is because the service is only fine and the tables can be a little sticky inside, so I just take it home. read more

I am hard to please but they managed to. I ordered a cheeseburger and it looks like what most places advertised but can't deliver. Hot with plenty of fresh vegetables. It was just wonderful. And the people there were smiling and friendly. Somebody help the ones on bridge because they need to take a lesson from you all in Hurst. I got excited and been into it before I could take a picture read more

This is second time I've been here. The food is cold. The place is dirty unprofessional serving people cold food I would not recommend anybody coming here. And the only reason it gets one star is because they were not let me post it without one read more

SAVE YOUR MONEY AND EAT ANYWHERE ELSE! My boyfriend just returned home from getting food from this location. We were both starving and looking forward to enjoying our food. Every single item we received was incorrect and inedible. We just wasted $30 and I am livid & absolutely irritated beyond belief!!!! My boyfriend ordered a banana shake aka a clump of bananas at the bottom of extremely watery vanilla flavored water. He ordered a chicken club sandwich with no tomatoes but instead received a chicken sandwich with tomatoes and no bacon or cheese. I ordered a chocolate shake with oreos. I received a chocolate water with oreos and after tasting it I was horrified because there was a strong taste of bananas that of which I AM ALLERGIC TO!!!!!!!! I AM ALLERGIC TO BANANAS AND WHOEVER MADE OUR SHAKES OBVIOUSLY DECIDED TO LAZILY USE THE SAME PREPARATION METHOD INSTEAD OF CLEANING PROPERLY. I AM ABSOLUTELY LIVID! And the chicken strips and fries I ordered were not even luke warm and I'm so irate that everything just got thrown in the garbage. Management, I demand that this error is remedied. Every aspect about my experience with your store was embarrassingly and pathetically unsatisfactory. read more

Took mom to lunch today and on way home decide on chocolate malts, so we whipped into braums. Ok I had been craving chocolate malt for several weeks ( and no I'm no pregnant) lol anyways they made our Day on the malts better than we thought . Way to go Braums read more

My review is based solely on my ice cream since I've not tried anything else here other than that. If you're a peanut butter flavor lover, Braum's Peanut Butter Cup ice cream is a MUST!! They have chunks of Reese's like chocolate mixed in, and it is so delicious. I also tried the Rocky Road and it was a bit rich for me but I'm not a big fan of it anyways. I was also surprised to find a clean restaurant and friendly staff despite some other reviews I've read. read more

Braums Ice Cream & Dairy Store - Peanut Butter Cup - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

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Order a Double Jalapeño Pepper Jack cheeseburger combo and only got a single Jalapeño Popper Jack cheeseburger.

Wow! This place has gone downhill! Drive thru marquee has a sign saying that it is not priced correctly. The people that are talking through the headphones cannot hear order. So you drive up to the window and they explain that they're having problems with their headsets and then say that "that's not on the menu"...lol! Impossible to check the menu when you're looking right at the indignant employee that says it's not on the menu when you've had to pull up to the drive-through window due to their technical issues. Apparently these issues are not temporary as again there is a hand written sign on the marquee menu. read more

Braums is my go to for quick and delicious ice cream. I got a small scoop of their mint chocolate chip and it hit the spot as it was a super hot day and the ice cream was cold, creamy, and so good. I definitely will be back for more. read more

Chicken strip dinner absolutely smacks and all the icecream here is scrumdiddyumptious especially the candy bar mixes and the cones its just a 100/10 place i really recommend to go here instead of anywhere else read more

i usually go to this braums but i think i might just stop going. i ordered a tender dinner and double quarter. tenders taste like they were cooked early in the morning super cold and its 11:47 the time i type this. fries from the dinner had decent temperature still a little cold. gravy was good but bun was kind of hard like its been sitting out for some time. the cookie tho was good and warm. now the double quarter, very disappointing. burger was very salty cheese not even melted and glad it wasnt because i wouldnt have notice the piece of hair in the burger. terrible meal read more

Braums Ice Cream & Dairy Store - burger - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

Warm staff and fresh hot food cooked to order for breakfast, lunch or dinner and all the groceries are excellent here too.

While being extremely busy working today I almost forgot that I haven't eaten all day so I took a quick break and decided to stop at Braums. I figured out of all the places to eat I couldn't go wrong with Braums WRONG! 1st mistake was probably the location as I haven't ever visited this location 2nd mistake knowing I didn't have alot of time anyway because I was still working when I walked in and seen the inside was quite busy in which I had no clue why as there was several employees at the front just standing around by this time there were maybe 4 ppl ahead of me waiting on their food 3rd I specifically told the girl 3xs I wanted my burger cooked WELL DONE and it clearly stated it on the receipt so I'm confused as to why when I received my food was my burger medium well if not medium rare I couldn't even enjoy my meal let alone had time to request for a remake or a refund as I already wasted about 45 minutes of my day coming here in the 1st place so I just threw it away highly dissatisfied and left the same way I came in HUNGRY smh get it together!! read more

Braums Ice Cream & Dairy Store - receipt - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

I went to Braum's this morning and ordered the 5 for $5.99 breakfast burritos! First off she only gives me 3 salsa packs and I catch this and say I need more I have 5 burritos! So she gave me more I get to work and only have 4 burritos! This has caused quite a problem for me at work! I'm giving them a 2 because my team said they were good! I gave up mine for my team! I called the store several times with no answer and they did not appear busy at all! I'll update this post if they make this right! read more

We went specifically for the Cookie Monster sundae. It didn't disappoint. It really looked just like the picture. We chose the drive thru for a quick trip and although there was a line we didn't have to wait long. read more

Braums Ice Cream & Dairy Store - Drive thru. - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

I normally have no expectations or standards when it comes to braums because I mean... it's Braums. But here they go royally screwing up so there - one star. Whoever "took care" of our order didn't put the lid on properly. It's summer people the ice cream melts as soon as it's served. The ice cream leaked and made a hole In the paper bag and then the whole thing fell out of the bag on to the floor! One STAR! read more

Braums Ice Cream & Dairy Store - Bag with the new hole. - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

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Always a great place and great customer service. Have eaten there for 15 years ! So convenient in the neighborhood and great value on groceries. Love their egg nog. It's my favorite. read more

I asked for a banana split with a cherry on top, not a banana split with a hair. I am heart broken, Braums. I feel let down, used and completely let down. Shit was still good tho read more

Braums Ice Cream & Dairy Store - :( - Ice Cream & Frozen Yogurt Near Me - Hurst, Texas

Love this place, they have great burgers and chicken strips. The ice cream sundaes and different ice cream combos are delicious. The service is fast and employee are really nice. read more

That man y'all got at that window fingers is nasty and I didn't want to take my ice cream but I didn't want to be rude then i said thank you and he just looked at me and he didn't give me no extra damn napkins I don't appreciate that but my cream was very good but just tell him to was his hands and clean them nasty ass cuticles and under his nails read more

Brought my truck full of teens here after a movie for ice cream and we were in and out in 15 minutes. Everything looked clean behind the counter even though they were busy. When I went out to leave my battery was dead so I asked one of the workers if anyone had any jumper cables. He immediately found help for me. Him and the general manager helped with no hesitation whatsoever, brought their truck over and gave me a boost, and we were on our way. We have been coming here for years but today they went above and beyond and I am super grateful! Will definitely recommend and continue to come to this location. read more

Love going to Braum's for milk, ice cream, egg nog, etc dairy in their market center. Their milk is hormone-free, and their ice cream super premium (try the chocolate with hazelnuts; it's better than Ferrero Rocher). Menu-wise, they are as full-service as Sonic, but way, wayyy better in terms of burgers, fries, shakes, sundaes, root beer floats... The funniest thing about Braums is that they are universally staffed by teenagers on their first day at work. Fort Worth "What's on the German chocolate sundae?" "Um, I don't know." Duncanville *Finishes order* "Um, sorry I have to wait on someone else. They haven't taught me to use the cash register yet." Hurst "Can I get the bacon, egg, and cheese biscuit sandwich?" "Um, I don't think you can do substitutions. It has to be sausage." "..But the sign says 'bacon, sausage, or ham.'" "Where?" read more

Braums is the redemption of today, after a sorrowful experience at a particular location of one of my favorite franchises, I came to Braums to relax and cool off from a long day driving around in the hot sun. I've never had a bad experience with Braums. The ice cream is always good, and at this particular location, the servers are friendly and sociable. You feel like you're part of the family and they will joke or ask you how your day is. It's a good energy here. I came here with a heat induced headache, and left feeling pretty good, and I would say that is the best thing about the place. Their food is actually pretty good too, but as they are known for the ice cream, that is what I get when I come here, and that is what I review for. If you ever need to cool off and you're driving down Pipeline, stop here. You will not be disappointed read more

When ever in town, we hit Braums Ice Cream as many times as possible. I absolutely love the German chocolate sunday, rich chocolate ice cream, covered with carmel, hot fudge chocolate, pecans, whip cream and a cherry. This is so good, I dream about it! Store is clean, the staff friendly, and the prices seem reasonable. read more

Braum's is one of those places for me... The burgers are large (1/3 lb.) and taste ok (especially like a big onion if you don't have them leave it off), but the fries are bland. The ice cream tastes good, but (by itself) the frozen yogurt has a weird taste to me (except in a Mix, but the taste is usually masked by the mix-ins). I love the milk that they sell. It seems to last longer and taste less watered down then store milk (except for Promised Land). The meat is good quality too. And as funny as I am about a restaurants cleanliness (with reasonable expectations), I seem to let Braum's slide (a few gnats or flies here and there, the bathrooms a little "spotty", the white water that they replace the ice cream scoop into: you get the idea). But I keep coming back....and I can't explain why. McDonald's has far superior ice cream and food to me. So as I watch the girl behind the counter using the cup that she just dropped on the floor, picked up, and started making my Health Mix with; the mystery only thickens for me. BTW, has anyone else noticed how the older Braum's always seem to have a subtle lingering onion smell......maybe it's just me. But that might explain the funny taste in the frozen yogurt. FYI, this location has something that I've never seen at any other Braum's. It has a closed off glass enclosed dining area within the main dining area. (probably used for private parties and company purposes) read more

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I went to braum's this evening and very excited with my nieces and nephews to give them some ice cream I walked in and we were the first people in line and as expected no one came To acknowledge my companion who happen to be in town for Easter. Waited 4 minutes and made eye contacts with at least two three employees before we decide to walk out. Two clans happened to be walking in at the same time we were leaving and they were immediately acknowledged and served. This has happened more than a few times and I'm not looking for any sympathy, but if you're going to a place of business you want to feel welcomed. Maybe better training or better customer service assistant would be ideal. It seems to be funny to the employees to mistreat clients in that perspective and that's why I decided to come and write a review. read more

The vanilla frozen yogurt cone is delicious! It tastes super creamy and rich! I think this place is giving Dairy Queen a run for their money! Price, quantity & quality would keep coming back. We need one of these in San Antonio!! read more

Terrible experience at the drive through today. Person on the speaker seemed very annoyed that I was making an order and was sternly asking me anything else immediately after I said anything. Then at the wait for the window the driver ahead of me dropped a bag off to the person at the window and took off without any order. We received our food only to find that the fries were not seasoned, the lime aids(our favorites) taste like only syrup, and the outside of our child's shake already covered in shake. It's a shame this is the closest one to my home. read more

I'm a good critic. It is a shame that some employees are rude when a customers willing to spend their money in a "ok" environment. I was ordering a sandwich, the customer service employee was very unfriendly and very rude. It is sad when we, a consumer came to ordered something and the employees didn't realized we are paying their salaries. Shame and sad at the same time. read more

You remember the Biblical referral to milk and honey in Paradise. Quite honestly, I won't be surprised to be greeted at Heaven's Gate with a hot fudge sundae from Braum's Ice Cream and Dairy Stores. The ice cream is delicious, creamy and not melted. There is enough hot fudge to go with the last bite. The almonds are toasted, there is the dollop of whip cream, and of course, a cherry on top. If you are not wanting to get fat, go on a strict diet for a couple of weeks prior to coming to Braum's, but don't deny yourself this experience. And, get a double dip---make it last as long as possible. You will leave with a smile on your face They have lots of other ice cream desserts and some day I will try something else; however in the immediate future, I plan to get another hot fudge sundae. Yummmmmmm I'm already smiling. read more

I'm not a big fan of ice cream. Not high on my dessert list when there's cupcakes, tiramisu and cookies to eat. Every now and then I'll want something cold - mainly when it's hot - and this is down the street. It's pretty average ice cream - lots of flavors that change often - I prefer Marble Slab but this is super affordable - like under $2 for 2 scoops. Now, I haven't tried their food, but I hear the hamburgers are good and they even have a small selection of groceries. read more