Stopped for yogurt cone, excellent Hubby got chicken, fries and chocolate shake Good as always. You know what you are getting, doesn't matter which Braum's you are in read more

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We were visiting family & very much looking forward to this place that they raved about. Service was slow & thats okay, but what was not okay was the rude disrespectful girl behind the counter. She was not wearing a name tag so she gets a pass in this one. Another girl jumped in to finish taking our order since thr first girl made ONE item then walked away. No explanation that she had to work the drive through, just walked away. And in between orders, she walked passed is, ignoring us to "wipe a counter" or pretend to be busy. This happened on 4/7/2026 around 4:50pm. Hopefully management checks their footage & takes appropriate actions. I'm 55 & worker customer service my whole adult life & NEVER would I treat a paying customer this way or allow my staff to! The ice cream was great!! Customer service, do better. read more

they charged me 9.61 for the big country breakfast with gravy and it's only 5 something and on top of that the gravy had brown grease chunks all in it absolutely disgusting. Whoever made my gravy needs to be fired and whoever overcharged me needs to be fired. read more

Food is fresh in the market. We enjoy their milk. Service was good today and the place looked clean today. Always a good stop for a clean bathroom. read more

The vanilla ice cream candy mix was yummy. I was excited they offered a heath option. It's a cool experience seeing the grocery items available. read more

Food is awesome and well priced. Ice cream is best in north Texas. Something has changed with their blueberry muffins. They certainly are lacking what they used to be. Seems like they've taken all the sugar out of the muffins. Not near as good as they used to be read more

Off and on service and food quality! What bothers me are the kitchen employees who are cooking with their plastic gloves, then they are sweeping, handling trays, using the microphone to call orders or going to the grocery side-then going back to prepare food without removing the plastic gloves. Gross. Don't go early to the grocery, they don't have anyone there and you have to wait for someone to notice you. read more

Today was a disaster! We waited at the counter for 7 minutes while 2 employees scurried around behind the counter. No one greeted us until a lady yelled to us that someone was coming from the back to take our order! Then, there was no coffee. Then, they somehow didn't do our order and after 25 minutes we asked for our money back. The Assistant Manager apologized that he was on break and they got slammed with a burrito order. It's easy to greet people and validate their existence. It's easy to teach people how to let a customer know what's going on. Braums you sucked today and pissed off a good customer! read more

My husband and I were at the ice cream counter to place an order. The young man took my order and completed it. The young man then started to walk away. I said my husband wanted to place an order and he told us he had to go, his "mom was here". Yet 10 minutes later he's still in the store. read more

The folks behind the counter were pretty nice and the food was okay, but they got our order wrong and there were live crickets ALL over the place. I only got a picture of one but they were all over the bathroom and in the dining room. read more

Braum's Ice Cream & Dairy Stores - Cricket - Ice Cream & Frozen Yogurt Near Me - Denison, Texas

Food and service at this store are the BEST! Assistant manager Anthony is a pleasure to encounter! I could not recommend this place more highly! read more

Ordered a simple number 1 just the burger to go no fries no drink to 40 minutes to get my number called... they were behind

Jesus Braums. You guys are so slow. Please go to chick fil a and see how they do things. I've been waiting in your drive thru for 27 minutes!! 27! For freaking ice cream. I'm obviously no longer waiting and driving off bc there are still 4 cars in front of me but if someone is at your window and you do not have their crap ready, make them pull up so the rest of us who got a scoop of ice cream, can move on with our lives. So ridiculous. read more

40 min to get number 5 that's crazy I don't recommend this place if your passing thru read more

Went for breakfast this morning around 10. I ordered the California chipotle breakfast burrito combo. The burrito was delicious, but what came with it? The mummified remains of what was supposed to be hash browns. They were over cooked, hard, crunchy, extremely old, and not even warm. A far cry from edible. Also got home and there were no napkins, hot sauce, or ketchup in the bag. Just the burrito and my mummified hash browns. read more

Braum's Ice Cream & Dairy Stores - a bag of doughnuts - Ice Cream & Frozen Yogurt Near Me - Denison, Texas

I got a shake and it was not mixed at all it was literally ice cream and milk and the Ice cteam was hard as a rock

This is one of the better locations that I've had the chance to visit. Yes, it's in my hometown, but I'm not biased at all. I've never had any problems here and I have many fond high-school memories of this place. The food is always fresh and cooked to order, the ice cream rich and freezing cold and the employees in a friendly mood. I'm always a little giddy to pull up and order a large chocolate frozen yogurt in a cup (some of the best frozen yogurt I've found... aside from Pinkberry, that is!). read more

The staff here is truly amazing, managers Anthony and Jesse were the employees who helped me and my wife, they demonstrated an amazing attitude and were committed to me through the entire process. For a first time visit I'm truly impressed food was hot and fresh and the ice cream was an all around 10 in my books. read more

I have been to several Braums and I must say that everyone of them I have given great reviews, this one is no exceptions. Great burgers Great ice cream Quick service Great locations read more

Went thru the drive thru to get ice cream , it was melted before it got to the car , and they usually make my chocolate shakes with chocolate ice cream , they didn't this time they made it with vanilla which I don't really care for because they don't put enough chocolate syrup in it ... So yeah not really impressed, I'll go to Sonic next time read more

The dining room was busy when me and a few friends went in so of course it took about 10 minutes but we received hot fresh food. Everyone enjoyed their meals. read more

The burgers and fries sucks.The meat reminds me of White Castle.

I love Braums but this store is the worst. Every time I have gone the store is too busy for the amount of help. The kids making ice cream come to the register with ice cream on their hands. The manager was rude when I asked for a refund when they overcharged. His comment was he had four orders backed up! It took 45 minutes to get 3 chicken sandwiches. I won't go to it again. read more

I guess it's an inconvenience to stay open until your posted time on a Saturday night. I guess someplace else will be happy to take my money. read more

Worst Braum's ever. Where to start? OK, only two staff were wearing masks, one under the chin, the other under the nose. No gloves, sanitizing, etc. Then the food order- no dipping sauce with chicken, ordered malts and they forgot to a) make them so by the time I asked and they made them, my food was cold. Insult added to injury- no malt in the malts! Just got a milkshake. Don't bother visiting this Braum's location. read more

If you're looking to spend an hour of your life for no reason this is the perfect place for you! We waited over half an hour for two sandwiches and didn't even get our food when they gave us a refund. I 100% would not recommend this place to anyone except those i wish ill upon. read more

25 minutes and still waiting. Lots of people taking orders, but apparently no one is cooking. Don't bother stopping here.

Stopped for breakfast while traveling. I must say without a doubt it was the worst biscuits and gravy I've ever tried to eat the gravy was slimy like library paste and the biscuit dry and tasteless. In their favor it was nice and clean. You order from the counter so can't say any thing about the service but the counter person did not speak English well. I won't be stopping at a Braum's again unless it is for an icecream read more

We bought $42 worth of food. No ice at pop machine, lids missing for cups,no forks for my salad, no straws for drink, forgot one of my fries. Each item mentioned was a separate trip up to counter to wait in line. By the time I say down to eat, everyone else was done. Food was delicious but just need help with other services read more

We came here to get a sundae the long line inside was expected but after standing in line for 10 min. We noticed a couple who had been waiting in line just to pay they were almost done eating there ice cream, , out of all 7 employees 5 of them were all helping the drive thru, not 1 of them helping the customers inside n several customers left. The trash was all over the floor n trash cans were over flowing. We will never return! Dairy Queen here we come. read more

Next time I want an ice cream sundae I will go to either sonic or drive to the Sherman location. Very unsatisfied with the service. I ordered a candy bar sundae with Oreos and I received vanilla ice cream and very little hot fudge (like 2 dots of hot fudge)...no Oreos or whip cream. I then asked another worker to fix it and they put chocolate syrup on it? If I wanted chocolate syrup and vanilla ice cream I would've went to the grocery store. None of the kids that were handling ice cream were wearing gloves. I will not be going back to this location. read more

Denison, TX: Ordered 2 Bags of Burgers Thursday Dec. 16 around 4:30 pm and all burgers were overcooked. Patties were tough, shrunk down. Terrible quality. read more

Was there at 3:15 today for ice cream. This will be the last time. The place was filthy. Place where shakes made had spilt milk and whatever , could not see ice cream in case because glass was dirty. No gloves were used. Man making malts had his finger in cup as he was making shake. Tables not cleaned. read more

BEST ICE CREAM WE HAVE EVER HAD BEFORE!!! My wife and I moved here from the west coast, and had no idea what Braums was when we came here. After having Braums ice cream we can't settle for anything else. It's so rich and creamy, and the sherberts taste so refreshing on a hot summer day! read more

We come to this Braums's when we're up at my Mom's house. It's not far from her house and generally speaking, the food comes out quickly. However on some Saturdays, it chock full of kids (some of which run wild and are loud but that's ok with me as long as the place doesn't get dirty when/if they throw trash and food everywhere - well, I shouldn't just pick on kids for that either). This time, it was fairly empty when we arrived although it did get full by the time we left. Food was good too. I tried the chicken strips instead of my usual hamburger. Not only was the chicken good and not greasy, it looked like chicken. The gravy was good and didn't taste like it came out of a mix although I'm sure it did. Mom always gets the little burger and a chocolate shake (a big one so she can take it home and put the leftover shake in the freezer for later). My brother and sister-in-law get the regular burgers. Pretty standard fare and we usually always have a good time there. The only problem we had was getting catsup. The containers were empty or so low that we couldn't get any more catsup out. And not just me, several others tried too. And the person behind the counter really didn't want to give us packets - she finally did. But by the time we left, the catsup was still missing from the containers. Not a good thing on a weekend! Mom uses a walker (the kind with front wheels and tennis balls on the back) and it is easy to get in and out. We don't always use the handicap parking and we did not today even though there were some handicap spots available. read more

The only place to get a Burger, Shake and Fries, when traveling on the highway. I bet you I know where everyone is located, well, almost. read more

Awful experience. Took forever to get someone to take our order and when they did, it was a young boy with a bad attitude. He would ask rudely "What do you want!" What size! Very rude and did not get our order right at all. Overall the place was dirty and this employee should have been sent home as he obviously did not want to be there and it showed. read more

Filthy restaurant! Beverage dispensers and napkin holders were so dirty I didn't fill my drink. Food was just ok so didn't bother getting ice cream. read more

Absolute worst service and employees. They messed up my entire order and didnt give me a receipt so when i tried to call no one answered. I came in to try and get it fixed but was refused and told i never came even though i had proof through my banking app. I will not be coming back. read more

Went to braums tonight for an ice cream fix. Pulled up and they said they would be right with us. Waited. Came back on and said they would be right with us. Waited. Came back on, started to take our order, and then said they would be back with us. You guessed it, came back on took our order and said they didn't have the cake for our sundae. Ok that's fine didn't really want the cake anyway. Get to the window, they charge our card for our order then actually said they didn't have whipped cream or vanilla ice cream is that ok? Well no it's not so just please refund our card for the sundae. They took my card and asked me to pull up. Nobody was behind us and they had my card so I said no I'll wait here. They proceeded to argue with me and said I was messing up their time and there were people behind me. There was not. Finally the manager came back up and handed me back my card and a receipt. So rude, so unorganized. I will never go back!!! 000 stats for this place. read more