My boyfriend and I went thru the drive thru and the person on the other end was extremely rude. I asked for a shake and she muttered "oh my gosh seriously" under her breath....my boyfriend just told her to cancel the order and we left, She sarcastically said "Have a great night!" It was clearly a big "f off" on her end. This service was actually ridiculous we only ordered one thing and she was genuinely the most miserable person because of it. Won't be going to this location again. The Murphy one is better. read more

Got to love the double dip sundae where you create your own. Two scoops of the incredible flavor of Cherry Limeade sherbet, with hot Carmel on one scoop and crème of marshmallow on the second scoop. A nice helping of whipped cream on top with a cherry and sprinkled with crush almonds. Oh my goodness, you're eating a bite of heaven. read more

Braum's Ice Cream & Dairy Stores - Double scoop sundae with Cherry Limeade sherbet topped with hot Carmel and crème of marshmallow - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

I will never go back here. Not only do they have the slowest service ever and the inside is always filthy. But today they messed up my entire order that I got in the drive-through and they obviously put my daughter's ice cream in the cup that they served my frozen yogurt in and then took her ice cream out and put my frozen yogurt in it you can tell because my daughter's ice cream is blue and the entire inside of the cup is blue with birthday cake ice cream that I am highly allergic to because I have celiac disease so now I get to throw my entire ice cream away and pray I don't get sick from the several bites I had until I discovered the blue ice cream in the bottom! They also put my daughter's ice cream in a cone she ordered a cup. It shouldn't be that hard to get two ice cream orders correct! read more

Braum's Ice Cream & Dairy Stores - My frozen yogurt that's on top of BLUE birthday cake ice cream - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Awesome location with an awesome staff! I was sad when Dairy Queen went out of business in this area, but now I'm very happy because it allowed me to try this place and I have grown to love Braums very much. But this location in particular is just very well ran and has very sweet and personable employees working for them. Thank y'all very much for a great experience every time I go. I highly recommend this location! A+ read more

Unlike the other locations such as Rowlett or garland, this rockwall Braums soft serve frozen yogurt melts too fast!! It's runny right away! They need to set their machine to a lower temperature . read more

I visit Braums tonight and this was in my strawberry shake. Can someone tell me what it is? read more

Braum's Ice Cream & Dairy Stores - Can someone tell me what this is? It was online my strawberry shake. - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Clean tables, dining area and bathrooms. Burgers and fries were great! Waited maybe 5 minutes for the food and it was right out!

I always been wataburger fan, but this place is BOMB!!!. Burger was fresh cheese was melting I thought I was in a commercial scene. Recommend this place highly. read more

I took my pregnant fiancée and her two siblings to Braums around 10 pm. The cashier that was taking our order which I asked her name(Norah) was taking our order. First my fiancées non verbal autistic brother was first to order a root beer float and when he ordered she gave him a dirty look and immediately just had an attitude. When she went to give him his root beer float she raised her voice at him like she had the authority to do that. I understand it's a little before close but completely uncalled for I would think that braums employees would have some sort of basic decency to treat people with respect no matter what happens! Once again Norah was the cashier and I will not be coming here any more definitely unsatisfied and genuinely just disgusted people treat others like that for no reason. Something needs to change with customer service. read more

My family and I always come here for ice cream amd malts because: 1. Really tasty, 2. There are lots of different flavors and styles, and 3. It's affordable (my fam of 4 can each get something for under $10.) It's a popular spot, so indoor seating can be a little hard to come by on the weekends of Friday nights, but there are a few picnic tables outside for overflow. Even though there's always a long line, the service is really quick, so there's only MAX a 10 min wait (on holidays and stuff.) The checkers in the market are always super friendly, and have come to know us personally. read more

I went here on my day off to get some ice cream after playing Pokemon and getting around 20K steps that day. I was really thirsty and I wanted to try the ice cream. The prices here are really reasonable and affordable for the family. Inside looks bigger than it is on the outside. They have an ice cream bar like Baskin Robbins and a place to order food. Staff here is understaff as I came around 5pm, but waited around 10 minutes for someone to help out. I ended up getting a scoop of strawberry cheesecake which was an okay size and a limeade. They do put a lot of ice and I drank the entire drink, but it was good. The place can be dirty as well which is the downside. Overall, I would not mind coming back here again. read more

Braum's Ice Cream & Dairy Stores - a cup of ice cream and a straw - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Worst hamburger ever. I ordered the promo burger jalapeño cheese burger. The meat is cold, cheese cold straight from fridge, wilted and soggy and old lettuce and jalapeños. Gross. I took two bites and regret both but I hadn't eaten today. The rest is in the trash. It was disgusting. I want my money back. read more

Braum's Ice Cream & Dairy Stores - Disgusting Jalapeno Pepper Jack Cheeseburger. Cold meat and cold cheese. The lettuce and jalapeños are old soggy and wilted. - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Good people- ice cream was good. Love the hamburgers here. My kids want to go back. I'll be stopping again.

Grew up in the Dallas area, and anytime I'm back, I love to hit up Braum's. This location has its ups and downs. The staff was extremely nice, and the place is clean. The burgers are a little salty and overcooked. Ice cream is amazing, but disappointed that many of the selections being advertised they were out of. read more

This place is awesome. Prices are great. Staff is friendly and doing it right! Thank you! Thank you! That somewhere in this town there is still a decent place to eat. read more

Let me start off by saying I love Braum's Ice Cream and I realize Some locations are great and some aren't so great this one being Not so great. We decided to come into The rock wall location for the first time on Mother's Day which turned out to be a mistake, it was absolutely a disaster behind the counter I would even go as far as to say it was quite disturbing and disgusting. If it had just been me I would have turned around and walked out but my wife wanted Braums for Mother's Day So we stayed and ordered ice cream. There was just food and debris everywhere all over the counters Etc. To make matters worse the same person who scooped our ice cream barehanded (no gloves) Was also accepting payments & handling cash. Which is a big No-No When handling Ready-to-Eat Foods (RTE). If I had seen this happening before we ordered I most certainly would have left. We're lucky we didn't get sick quite honestly. The only reason I'm even giving them two stars is that The ice cream still tasted great and the speed of service was good enough To get the job done read more

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The service was BAD from the time we approached the counter. After giving the associate our order multiple times they still did not get it right. Had to shoe them our receipt to get our complete order as we had originally ordered it. The supposed to be manager yelled at the customers in line to get ice cream. My great grandson became nauseated after eating his meal. The chicken strips we ordered were so small they resembled chicken nuggets rather than strips. I ordered the chili and was disappointed with it as well. It was VERY subpar for chili. It had large chunks of hamburger patty in it. Most of our meal either went in the trash or ,as i said my great grandson becane nauseated, in the restroom commode. Needless to say we will not ever go to that location again! I would only give that location a minus 1 star if I could. read more

Service sucks got food poisoning everyone there is a trainee food was good until I threw up.

Brauns is an amazing fast food chain. This place brings me memories of my childhood when my grandma took me here and bought me a burger fries. and milkshake. I will never forget those times. Their service is extremely fast and they have a grocery section to buy groceries while eating a burger. Perfect 2 in 1 combination. I highly recommend Braums to anyone looking for a good burger in rockwall. read more

Went to Braum's today to get a shake and a burger. Found a hair and a paper cheese wrapper in my burger. So disgusting. I was so looking forward to a good burger, their new four cheese burger was recommended by the a staff member. Will never eat there again. read more

Braum's Ice Cream & Dairy Stores - Can't eat that!!! - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

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I have 3 experiences here: 1. I went and they were out of mint chocolate chip and that was that 2. I was in drive thru and they were out of mint chocolate chip again so I went inside and asked for rocky road and the man said "sorry we are out." I was standing right in front of the ice cream and it was half way full... I said "this is a joke right" and he stared at me. I just left. 3. Just now I went again through drive thru and I ordered... FINALLY they don't say they're out of mint chocolate chip. Waiting in the drive thru for 20 mins:) they have us pay then we get to the next window and they say, you guessed it, "they just told me we're out of mint chocolate chip do y'all want anything else" and I didn't want anything else but he didn't mention anything about a refund so I got peppermint instead. I got it and it tasted like they left the lid open over night. I don't know I never have a good experience here and they're constantly out of popular ice cream flavors. Considering they're an ice cream place you'd think they'd have ICE CREAM. I guess that's too much to ask for. read more

Pros: I love their milk. I will only buy Braum's milk. Great hamburgers and fries at a good price. Good ice cream treats. Nice selection in the market area. Cons: Stinky/Dirty bathroom Market vegetables always borderline expired Milk jugs are sometimes VERY dirty and nasty looking and dented in. I can not believe the manager (if they have one) allows their employees to put out dirty or smashed in jugs of milk. I go to this store once a week for milk and see this often. See the picture. read more

Braum's Ice Cream & Dairy Stores - Busted up milk jugs. I see this often! - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

I'm giving Braum's four stars because so far they are one of our favorite stops since moving to Rockwall. I know it's fast food, but that's the point. For less than $10 you can get a double cheese burger that is actually a half pound of beef, medium fries which are delicious, and an amazing chocolate shake! I've been a few times in one week! Now I'm not promoting that as a healthy diet, but it's a great deal. The employees are extremely friendly and fast! Despite lines to place your order, when you get to the window it's ready! And the Ice Cream is really good. The frozen yogurt is the smoothest I've ever had. Reminds me of childhood cones. read more

I have been to this location many times. I am going to give it a combined rating. One for the restaurant and one for the little store. I don't know if the employee in the store portion is supposed to be up front at the register but there is never anyone at the register when I come. So I have to knock them one star for that. They get one star for for the price of their ice cream. Such a deal when you have three kids. Much better than 31 flavors which you have to take out a second mortgage to afford. Pre covid we thought the employees working inside were just ok, maybe untrained and not personable. Minus one half star. On drive through visits they have forgotten food multiple times. Minus half a star. The woman working the drive thru always tells me she loves my dog so they get a star from that. All in all it is a solid place to grab some ice cream on a hot Texas day. read more

Absolutely the worst place to even try to get something to eat. It's like a swinging door and BRAUMS has great difficulty in keeping staff. Yesterday I walked in to order a simple cheese burger and get milk. But standing there with no acknowledgement from anyone as the line grew long and at the door STILL no help. I just left and ate at Culver's and it was a much better experience. On my way home I did stop and pick up milk and decided that is all I will ever go into BRAUMS for. I'm done with any other business especially at the Goliad address - I'm done read more

Pretty sure this place would get shut down if the health department walked in. Ice cream is mediocre, but the A-2 milk is good for lactose sensitive people. read more

Husband and I stop in for a quick lunch before he had to go to work. The restaurant was very clean. We had to get the cashier attention to help us but as always the food was good. Stop by the little grocey store inside to puck up a few things before I had to go home. The little old lady at the check out was so sweet. read more

Braum's Ice Cream & Dairy Stores - Outside - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Was basically insulted by the bald manager tried to place my order several different times The girl on the speaker was being belligerent and the manager chimed in and basically told me to shut up and that they could do whatever they wanted to do to me and that they could give me whatever food they wanted to give me I called corporate and I spoke with Leslie My call fell upon deaf ears she was just as rude as the worker at the window and the manager I remember going to this store when I was a kid and I had fond memories of Brahms now it has deteriorated to where the food is almost uneditable The service is intolerable The actual lobby and restroom are grotesque and filthy and you can't even get decent ice cream or decent food at this location at all but you have to pay top dollar to be insulted it's sickens me physically that the state of this once beloved institution his deteriorated to nothing more than a meme or a joke it's really sad read more

I came here during the coronavirus pandemic. There are a lot of people working here and like only two or three or the workers wearing masks. I find it unfair that several restaurants across DFW have had to go out of business because of the pandemic and this one still gets lots of business, with the workers not taking proper safety precautions. If a lot of people will still come to a dangerous restaurant like this, the virus will spread even more. I would highly recommend to not come here until the pandemic is over. If Braum's doesn't want to take the proper safety precautions during the pandemic, then they deserve to go out of business. read more

I'm not sure why they have a low rating. It certainly isn't the employees! Everyone is always SO nice when I come in. The ice cream is so yummy, the market is perfect, and they always have a good stock of fresh food. It's great! read more

Well, the ice cream is good but hands down the worst inside service. keep hoping it gets better but just seems to get worse. I think if you have quit or gotten fired from Wal-Mart then this is your next stop. Drive thru service is 5 star though read more

Braum's is always a great choice for quick food and great ice cream treats at reasonable prices. On other occasions I have enjoyed their hamburgers and chicken sandwiches. On this particular visit I had their Grilled chicken breast salad. It was the perfect size for a late lunch! read more

It's is 98 degrees outside and BRAUMS hit the spot. Ladies were friendly. Place was (kinda) clean. In all fairness it's a Holiday weekend and everybody's working hard. Nice Portion Size for my MONEY. Great Taste! We will be back read more

Braum's Ice Cream & Dairy Stores - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

Food is good and reasonable price. The ice cream if course is delicious! My problem with this visit today is the poor attitudes with the servers! Nobody smiled, no thank you after we ordered! Everyone seemed annoyed to be there. Of course the older employees were busy preparing food so I wasn't expecting them to be jovial! Maybe a reminder to up their customer service skills! After all, we the customers are paying to keep the business open. Smile, thank you's! Its your job to make us feel welcome! read more

Good food! Had burger and fries. Large staff was able to process order fast. Restrooms need cleaning. read more

Braum's Ice Cream & Dairy Stores - Ice Cream & Frozen Yogurt Near Me - Rockwall, Texas

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I've been here three times since moving to the area. It's fast food but the burgers are good, the fries are some of the best and the ice cream is good and cheap!!! My family enjoys going from time to time. I actually went through the drive through today and pulled away and didn't realize part of my order was missing. By the time I realized it and got back to the restaurant my ice cream was melting. They gave me the rest of my order and remade my ice cream. That's the way to right a wrong. read more

This place is NASTY! I've been here twice and it has been filthy both times. The floor is disgusting, the tables haven't been wiped down, and the trash area is a mess. I won't be coming back! read more

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Went here while visiting from Austin. Some staff seemed woefully untrained, some others were openly feuding without being bothered by the customers watching. It's a shame - it's such a great location and shakes are always in demand. Looks like badly in need of customer skills and professionalism. read more

I needed to pick up a gallon of milk on my way home and it was already late so rather than driving over to Wally World and hassleing with parking and long check-out lines, the light bulb in my head went off and I thought of Braums. Wow! I love their little mini-mart. I only went in there for milk but left with some bananas and also picked up some of their hummus for a late night snack. The friendly young girl at the checkout register told me how "I couldn't go wrong" with that brand of hummus and she was right! I loved it (considering it was store-bought). What really impressed me was their selection of fruit and vegetables. They had lemons the size of my FIST - instead of the little ping-pong ball sized lemons you tend to find at Walmart! (Yes, this kind of stuff excites me). They also had rib-eye steaks and ribs and all kinds of other dinner options. I'm not much of an ice cream eater but I will definitely keep this place in mind when I have to pick up some quick things on my way home! P.S. - will definitely have to check out the pound cake on the recommendation of another reviewer. read more

I feel like this place doesn't get nearly enough credit because of the fact that it is a chain. Granted, we visit Braum's for their ice cream and we haven't tried the food but it looks like it might be worth a try as well from what we've seen other patrons get. Every time that we go for ice cream, the line is out the door. People are obviously loving it but not sharing that love on Yelp. Is it the best ice cream in the world? Certainly not but it is good ice cream and even better, it is good ice cream that is reasonably priced! You pay significantly less for good ice cream here than I have paid for bad ice cream at other places. It seems like Braum's get a bad rap when it comes to hygiene, which, sure, they could probably make some improvement there, but when you see the lines and people moving around trying to crank out those orders, you can definitely understand how things get a little crazy with the sprinkles, whip cream and chocolate sauce. Any other time behind closed doors, I'm sure we'd all call that a good time. ;) read more