Update after moving out of two units, after storing here for 6+ years! This was a huge upgrade in…read moreexperience, location, and value over another large (orange) storage chain I'd used in the past. Justin and his family were always great to work with, and very helpful at answering any questions via email. I was a little sad to be moving out actually - we finally have more of our own space to store things, which is the only reason we're doing so. If we ever had a need to store anything in the future, we would for sure return to Monument Court for as long as we're in the area!

A solid family owned or small business almost always outperforms a chain or mega-corporation…read morebranch. These folks helped us in a pinch and were so amazing and honest! I had even last minute booked an additional spot as I was panicking that the space I had initially booked was not big enough, but it ended up being fine, and he refunded the cost and didn't charge anything. I highly recommend them!!!

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

I've used this location a few times since it's been in business. It's safe, convenient and customer…read moreservice has always been excellent. Guillermo is very polite and helpful.

Shadelands Self Storage was a very well maintained facility while I rented a unit for 5 months or…read moreso. The manager, Guillermo was very accommodating and easy to work with. Next time I'm needing storage space, Shadelands will be my go to!

The people (Ethan and Barbara) there are so nice, professional and easy to work with…read more Facilities were very clean and appears to be very secure. I definitely recommend to others.

Such a great storage facility! Everything is super clean, the staff is kind and helpful, and the…read moreproperty looks amazing. The freeway access is a huge plus--easy in and out every time. Highly recommend if you're looking for stress-free storage!

Michelle and Alma consistently deliver high standards of service for the storage rental. I've used…read moreother storage services before, but I know this place stands out for its quality. The units are clean and well-maintained, both inside and outside, and moving equipment is available at every building. I've also noticed that Michelle and Alma are always willing to help -- they answer the phone during operating hours (except when assisting customers on-site) and respond to emails promptly. I truly appreciate their outstanding service. I've been with Mount Diablo Storage for many years, and I love this place. Pam

Price is reasonable, and the people were pleasant. I like the access and would definitely recommend…read morethem.

This review comes only after being unable to resolve the issue directly with the management/owner…read moreof the facility. I have brought up my issue, no lie, more than 10 times. (I will start by saying that the manager of the facility is nothing but nice and helpful. I think she has tried to resolve the issue on my behalf but her hands are tied by the owners.) The issue is that the lights in the storage facility are on a timer based on movement in the hallway. Which I get. If there is no movement, the lights will go out since it figures there is no one left on the floor (floor 3.) But the timer is set to a ludicrous 3-5 minutes before the lights extinguish. The movement sensors are placed very far apart and will go out after not sensing my movement down the hallway. There are no windows on this level and it gets near black in my unit. Every 3-5 minutes, I must then walk about 25 yards down the hallway to re-trip the timer and have the lights turn back on. On a normal visit, I have to walk up and down the hallway 5 or 6 times to simply have light. I have resorted to bringing a flashlight with me for light. I have requested that the issue be resolved to allow more time before the lights extinguish- like even 10-15 minutes. Or to install another sensor or two to sense movement. Each time I complain I am assured that an electrician will come out to fix the problem. Nothing is ever done and I am feeling like a nag. So, I feel like I must just accept that I will not get get any resolution regarding this manner. This review is a last resort after double digit complaints. So... just be aware that if you lease a storage unit on the third floor, and if you are not right underneath the one or two sensors in the hallways, you will be in the dark most of the time.

I've been renting here for years, and the access-hour issue has become unacceptable. The property…read moreadvertises access from 6 AM to 10 PM, yet for the past few months tenants have been told they need to leave when the office closes at 6 PM and that access is only during office hours. If access hours are being changed, that needs to be formally communicated and updated everywhere it's advertised -- not handled verbally by staff or by a piece of paper taped to the gate keypad. There have also been repeated issues with the on-site manager, Dana. I personally had a problem regarding my service animal when she instantly yelled at me that dogs were not allowed on the property and would not listen to anything I had to say. I ended up leaving and contacting the district manager, who clearly told me that service animals are allowed on the property as long as they are leashed and said he would speak with her. Dana had also put up "no animals in the building" signs, which mysteriously disappeared the day after I contacted the district manager. Lastly, I've had two rent increases within one year and am currently paying around $280 ($300 with late fees), despite requesting multiple times to move my payment due date to better match my pay schedule and being ignored. Meanwhile, the exact same size units online are listed between roughly $108-$170. I've been at this facility for over three years and have watched it steadily decline. At this point, management either needs to honor the 6 AM-10 PM access customers are paying for or clearly update the policy.

Public Storage 245 Hookston Road…read morePleasant Hill, CA 94523 Beware of the bait-and-switch tactics at this storage facility. My monthly rent for a storage unit went from $75 to $105 to $115, and now they've raised it again to $154. As a 70-year-old senior on a limited income, these outrageous increases are unacceptable. I'll rent a truck, ask friends for help, and move my belongings to another storage company than continue doing business with a place that treats customers this way. Previous Review: Beware Bait and Switch! Save yourself a lot of frustration and go elsewhere. I rented a storage unit from this location lured in with a special offer of reduced cost that was to remain in effect for the duration of the rental. A couple months later the price increased from $75 to $105. I called and spoke with the manager who could care less. She said I signed the contract that states they can raise the rate by any amount anytime. They raised the rate again this month to $115. They know moving my stuff to another storage facility will not be easy and cost me in time and money. I will get my things out and never use Public Storage again.

Do not do business with the place. Storage unit was broken into and personal items were stolen…read more Property manager said, "I'm off the clock, call tomorrow." Terrible customer service! Multiple units were broken into. Haven't even been there for a month and this happened.

I own and operate a local Moving Service now for 20+ years. I always refer my clients to SAF--Keep…read morestorage of San Ramon. Mohammed and his team offer personalized service, discounts & great customer service. All there storage units are ground level and so easily accessible, clean and highly secure!

I moved my boxes from another storage company to this one over the weekend-- so far so great!…read more They offered a very good incentive for the first two months which was very nice. Their monthly rate amounts to nearly half of what I was paying in Castro Valley (and it's closer to my home). I've met Ben, Moh and Dennis so far, and they have been so helpful and thorough about how this facility operates. It's clean, organized and safe. I'm so pleased!

Stuf Storage is about what we were looking for in a storage company…read more The Walnut Creek location of Stuf is very clean and I was able to move in and later drop off items at the unit easily. The biggest neutral is as another reviewer said, Walnut Creek's location is not accessible, as it only has stairs to the space while the Oakland location has a lift. However I found the Oakland location much harder to navigate (dark) and a lot less clean. A few things to note about Stuf are that the process of signing up is not smooth and they now require a move out photo, subject to a $150 fee, which isn't listed in the sign up documentation. However I could see this location of Stuf being useful if you stay in Walnut Creek regularly or rent out your home, as it's close to BART and several of the local hotels. All in all, we've been very pleased with the company and would definitely recommend them to those needing something walking distance to downtown, but would prefer if they had more of a membership/pod set-up where you're given the ability to switch locations and turn off and on your tenancy.

Customer service is great, quick to respond. The storage area is clean. There are a few things that…read morecould be better. The Main Street location has stairs that could be an issue for someone with trouble walking. It would be perfect if storage owners could use the garage when loading or unloading belongings. There are cameras, but still a little scary if alone because it is an indoor facility. Clean for sure.