Ive not only had flooring projects in 2 different bathrooms totally from start to finish done with Brazilian Flooring Ive utilized their other services, i.e. electrician and plumbers. They are a full service company that offers the varied trades person knowledge that is needed when sometimes a job requires other technical skills. The prices are competitive and fair. They team together with you and help create beautiful creative flooring looks. They gave me ideas of what tile flooring I could ustilize and provided me with creative solutions. If I could give this company 10 stares I would! read more

Unfortunately, we've been in a year long battle with this terrible company. Immediately after install, gaps opened up in the floors, so it has now been two summers and they continue to tell us that it's a "seasonal issue" and the gaps will close. We have had to call and email them many times to get any response. Finally the sales guy and distributor came out and acknowledged the issues. They said they need to go back and talk to management and then nothing ends up getting done. Shawn the sales guy is nice but management refuses to do anything. Again, note the size of these gaps is in summer! It is even worse in the winter. We even installed a whole house humidifier for $1500 because they said that might fix the problem. Of course it did not. An NWFA certified inspector said it was an installation issue as well as improperly acclimated but they still refuse to do anything about it. Terrible customer service and they obviously do not care about their reputation or product. Please please everyone read these reviews and do not book with this company. read more

See all

ALERT - High Risk The company advertises high-quality workmanship, excellent service, and NWFA certifications and standards. My experience was the opposite. The project was quoted at $6.36 per square foot and expected to take only a few days. More than 60 days later, it still wasn't complete. In my opinion, the biggest issue is management. They were arrogant, combative, avoided accountability, and often blamed the customer instead of addressing legitimate concerns. When I questioned the quality of the work, I was told it was "good enough" and even asked if I would accept a "red-neck fix." I found that comment unprofessional and insulting. More importantly, I believe the work did not meet the manufacturer's installation standards. One example: they applied approximately 50 bags of floor-leveling cement ( $75 per bag), yet the finished floor still had 19 high and low spots. I also documented leveling material that had not dried properly hours later. After reviewing my photos, the manufacturer indicated this could result from the product not being mixed or applied according to its instructions. Their response "what's the issue"? Overall: Very, very poor - High risk and avoid. Quality: Very poor Value: Very poor Integrity: Missing Communication: Very poor Price: Average Based on my experience, I recommend avoiding this company. I have additional photos and documentation available for anyone considering hiring them. Advice for anyone hiring a flooring contractor: Put the flooring manufacturer's flatness and moisture requirements in your contract and don't accept less. Require the contractor to measure and document your floor before you sign. If they don't, they're skipping a critical step that could lead to expensive problems later. Insist on a firm fixed-price contract to avoid unexpected change orders and corner-cutting. Limit your deposit to 5-10%, and avoid paying labor costs upfront. Pay for completed work as milestones are met. read more

Brazilian Floors LLC installed about 7000 square feet of stain in place hardwood floors for us at our new home - a significant job. The install went fine and the floor looked great. Unfortunately after a few months, gaps opened up between planks in a number of locations. Wilson Diaz came out and looked at the issue and acknowledged the problem, but asked us to give it a season to see if it would resolve. After a season, the issue still existed, so I started calling both Wilson and the office. After about a dozen calls, someone finally came out and once again saw the problem and said they would have to follow up with a solution. After waiting a few weeks, I started calling again to both Wilson and the office and leaving messages - about another dozen times. They not only won't respond to the problem, they won't even return calls. Considering the size of the job, this has been very disappointing. This company will not stand behind the quality of their work and does not even have the courtesy to return calls and explain solutions to the problem. My suggestion if you are considering using this company would be to withhold final payment for at least a year to assure there are no quality issues. My experience says that once they are paid, you will never be able go get them to respond again if there are any issues. read more

I was referred by a construction manager who had worked with Brazilian Floors on multiple projects. Michael is an excellent associate, always responsive and polite; the team was punctual, skilled, and did clean work. After a few months I contacted Brazilian about a minor aesthetic issue and they resolved it right away. I'd recommend to anyone, and thank them for the great service. read more

Brazilian Floors - the living room and dining area - Flooring Near Me - Beltsville, Maryland

See all

DO NOT DO BUSINESS WITH THIS COMPANY. They do not stand behind their work. I was totally dissatisfied with the outcome of the work they completed in my home. It took several months expressing my dissatisfaction which results as in a visit from the Owners. The Owners totally disregarded my concerns. He basically didn't care that I was not satisfied and stated there was nothing they could do. He stated they assumed I was educated on the flooring process and the expected results. Stated he would speak with his Team. The bottom line, I asked what is the resolution? They said there was nothing they could do. How about redo the floors or give me a discount based on the money sent. THEY CARE NOTHING ABOUT PROVIDING A GREAT CUSTOMER EXPERIENCE. I would recommend that you NOT do business with people. read more

Kevin and their staff were great. Came prepared with masks and I was sleeping back in my bedroom in 24 hours. Oak floors look brand new. Recommend high gloss finish. No mess, no fuss. Highly recommend Brazilian Floors. Tell Kevin you read this review. read more

Brazilian Floors - Bedroom oak floor - Flooring Near Me - Beltsville, Maryland

See all

Brazilian installed our engineered hardwood floors, which they sanded and stained. They did a beautiful job. Over the years, we interviewed several floor installers. None would/could deliver what we wanted until Brazilian came along. read more

Brazilian Floors - a hardwood floor in a home - Flooring Near Me - Beltsville, Maryland

Don't hire these people! It took Took a year for their insurance company to pay me 1/10th the value of the art that was broken by their subcontractor. I read all the reviews and see how problematic this company is. They may do a good job when it's good but when it's bad it's horrible read more

This company does shoddy work. We bought top of the line hard wood floors and they installed them improperly with gaps and floor planks that sink when you step on them. Disaster. My contractor chose them so I was stuck. Stay away from them. read more

Some problems with the floors from this company. Several tenants in my building have noticed a number of small holes, scratches and uneven spots on new floors, which is pretty unusual for brand new/expensive (marketed as luxury) units. read more

I saw their truck in Wash DC at a Home Depot, and I asked if they'd like to give a price on refinishing my Capitol Hill row house floors just a few miles away.. He takes my card and someone calls from Brazilian Floors to make an appointment to give me an estimate. So "Kevin" comes by my house well groomed and sporting a nice Brazilian Floors logo shirt. He spends time going through my 3 level house which has 5 bedrooms, living room and 33 steps... A great refinished job for my historical row house. He wrote down everything I wanted, noted when I'd need the job done like early April or first week in May. Then he says he'll call me back with a quote and e-mail a proposal... But I never hear from this ditz again. Finally, I waste my time again with Brazilian Floors and call their office and a lady says, yes Kevin works here.. "He'll call you back today." But it never happened. What a bunch of worthless scatterbrains. So I called my friends at Select Floors in Rockville, a much more prompt and professional service in my opinion. I promptly signed a $3,400 contract and paid them. They will do an excellent job for me in DC as they did recently in Bethesda, MD. So my recommendation is to not waste your time with Brazilian Floors like I did. read more

My wife and i were impressed by the profesionlism of the crew and Marco the manager. These guys are really good at what they do and we couldn't be happier. I like take this opportunity and thank them personlly for a job well done. read more

Great! Marco was our liaison and he was kind, responsive, explained options well, and stuck to the estimate provided. The crew was clean, professional, and did an excellent job refinishing our floors. Also, prices were competitive. I would absolutely use again and thank you to Brazilian Floors for the wonderful work! read more