When the sales guy thought I was calling about buying another vehicle, he called me a VIP. But…read morewhen I explained the problem I was having, he said, "What am I supposed to do!" Be warned...customers are only VIPs when they are buying the car...not after. Bought a new Honda Odyssey from Floyd Traylor. Sales was good but service hasn't. Turns out, the vehicle, which is parked in our garage 90+ percent of the time, leaks like crazy when it is raining. We're inside of 3 years but a bit over on mileage. Even though it's probably been leaking for a year or longer without us noticing, they don't want to bother with helping us track down where the factory messed up. It's crazy that this would likely be an inexpensive fix. But Traylor Honda doesn't value me as a customer that much. Too bad because I'll be purchasing another new vehicle next year.

Usually car purchasing can be stressful, but Cody at Floyd Traylor Honda made the whole process…read moresmooth and easy.

Drive in from Tulsa to pickup a Mazda that had been agreed to on the phone. There was a…read moremiscommunication between myself and the GM where he had agreed to a 5% flat rate based on my phenomenal credit score and meeting me halfway on taxes by lowering the car price a little. When I arrived to pick it up the finance paperwork showed the right price but at 5.54% APR. When I explained the mistake I was met with some resistance on pushing the rate back to where it was agreed upon in writing. Eventually after showing texts with the GM and a photo of the typed offer, and myself offering to just finance myself through Navy Federal for 4.75% the floor manager agreed to the original 5% and honored the list price, giving me a very solid deal, better than any in Tulsa. Much thanks for honoring your word even if there was a little push back initially.

Documented Material Misrepresentation & Pre-Existing Engine Failure…read more I purchased a 2021 Honda CR-V Hybrid from Crain Hyundai Fort Smith on May 15, 2026. Prior to taking delivery, my PPI flagged a diagnostic trouble code: B296E. Salesperson Tyler Accurso assured me in writing that this was a harmless "low voltage error" from a recent battery replacement. Relying on this explicit material representation, I completed the purchase. This representation was false. I drove the vehicle for less than 3 active days and fewer than 105 miles before a flashing check engine light alerted me to a blown head gasket. A forensic engine teardown by factory technicians at a Honda dealership conclusively documented a severe, long-term pre-existing head gasket failure and a warped cylinder head from chronic overheating. This structural failure existed and was actively present at the time of purchase. When confronted with the independent diagnosis, Sales Manager Ransom Chamness dismissed the claim in writing, asserting the code was for a "power steering pump." Honda CR-V Hybrids do not have power steering pumps - they utilize Electronic Power Steering. Industry diagnostics confirm code B296E targets the Electric Coolant Heater Pump circuit--a critical early indicator of a hybrid head gasket leak. General Manager Chris Attee later advanced a third narrative in writing, fabricating a claim that the code I reported pre-purchase was an "electrical short" and that his team "returned the vehicle to the dealership and completed necessary repairs." This is physically impossible based on the delivery dates and odometer timeline. The dealership has yet to produce any evidence of identifying or addressing the code prior to purchase. Three separate levels of management have now provided mutually exclusive, fabricated written narratives to hide a catastrophic pre-existing cooling system failure behind an "As-Is" shield. I have filed formal regulatory fraud complaints with the Arkansas Attorney General's Consumer Protection Division, Hyundai Motor America, and am initiating formal compliance reviews with the Arkansas State Police Used Motor Vehicle Dealer division alongside civil court action. BUYER'S BEWARE: Meticulously verify all diagnostic codes independently before signing anything with this team.

From jump street, I didn't wanna walk into another Orr Auto and get the same runaround I got in…read moreDardanelle. Mind you, my family has been buying cars from Orr Auto for years, but that experience wasn't it. Before I ever stepped foot in the dealership, Matt and I handled everything over the phone because I wasn't about to waste my time. He got me approved, showed me my options, and before I knew it, I was driving home in my 2024 Kia Soul with only 901 miles on it. Now, baby, look... this car meant everything to me. I bought it using my social media income, with no money down, and the whole process was easier than I ever imagined. And it wasn't just Matt. Everybody there--from the finance team to the service department--treated me like family. That's why I'll always have love for Orr Auto. Now, I'm not gonna skip over the fact that Matt's moved on to Otha things, but Orr Auto is still doing what they do best. Thank you, Orr Auto, for helping me get the first of many dream cars without breaking the bank!

Working with Brian, I bought a used 2016 GMC Terrain. I noticed the engine wasn't sounding right…read more So when I came back up for my oil change i mentioned it. Thankful they listened and turned out the timing chain was going out! They fixed it no questions asked as well as the liftgate switch because it wasn't working. I paid cash for it so they could have easily turned me away. They didn't, they made sure it was taken care of and i appreciate it!

Scam, does not exist. Went to see a car there they had on Facebook and Ryan the sales guy freaked…read moreout because I was there looking for him. People at location never heard of him or had the car he had listed.

The people at Rath auto service are outstanding! Chris, Austin, Tina , and Carter and everyone up…read morethere go out of their way to give great service!

Specifically for the auto mechanics- I was quoted mechanical issues totally over $3000. I went and…read moregot another opinion in which they found zero problems. I've held off on writing this review in case the second opinion was wrong, as the mechanics have always been kind. BUT it has been 2 years since that $3000 quote and my car is still running perfect. I feel that they took advantage of me, being a young female. Get the second opinions when considering their services! I hope this was an honest mistake, but I'm not sure that it was.

It's hard to know for sure... But if the service issue outcome ends up being questionable more than…read moreonce, it makes one begin to wonder. I have used this location for many years to service my vehicle. In the past couple of years, I've had a couple of different situations where the service issue for my vehicle was not diagnosed correctly (in my opinion) and it ended up costing me more money than what it (presumably) would have. Was it on purpose? Was it really a wrong diagnosis? I have no way of knowing and I am not suggesting that it is or was. But I am saying is that two times in a row within two years I feel that I had a misdiagnosis on a service issue that cost me a lot of money. As a result, I have started going to a different dealership.

My husband and I have purchased our last 4 vehicles with Orr Chevrolet and have enjoyed the…read moreexperience. The service center, however, is another story. I made an appointment tonhave the windshield wiper fluid system checked and it took them 2.5 hrs to come back with an estimate over $700 for spark plug replacement and tire rotation, etc that I did NOT ask for. I declined everything but the wiper fluid situation and spark plug replacement. 5 hrs later my car was ready for pickup and the total bill for labor was over $500 not including parts! In my opinion this is highway robbery!. If they are charging $100 per hour am I to believe it takes 5 hours to replace 4 spark plugs and replacement of the windshield pump?! Will not return for any future service. L

They sold me a 2019 Kia sorento knowing there was a class action lawsuit settlement against Kia for…read moreengine failure on this vehicle and many, many others. When the engine failed they would not stand behind it despite the lawsuit stating they must. So sold me the vehicle under fraudulent pretense then refused to fix it when it failed Complete Crooks!!!

Great team friendly staff took care of use and our needs when in the market for a new vehicle,…read moreservice department is great and take care of there customers.

I would leave zero stars if I could. I took my Escalade to this dealer on the Friday before…read moreMemorial Day. On Tuesday, May 30 they told me I needed a new engine and it would take 10-12 months minimum. Long story short, I did not need a new engine. The entire story is found at the FB link below. When the story got shared over 600 times, the dealer called me to talk and then on FB tried to blame the entire thing on me for allegedly refusing to authorize a take down of the engine. That is false. Never happened. After sharing my story, apparently this has happened to many other people. I'd never do business here again. https://www.facebook.com/photo?fbid=778675677267804&set=a.124684316000280&comment_id=258516686926092&notif_id=1688687387348920&notif_t=feedback_reaction_generic&ref=notif&__cft__[0]=AZXN4rdp3ZvYUFbPHdgpdjBGD6eKnJdtXIAC8nO7nrws--SfC9QeibQZldjrNuj-a2NSXUvGDD3wcgtlKsN5dTKa7Hb0n0sOMom7RNtechi4ejSHA6Dps3LAykpVCUYksKsIUmeiElds_N11P_rYrcLZh_Zalfg-Z-MuqDpHHx6nu4muJnf7-OwEFk5UA6gUaShhloW5eEiip45Uzcy3PM3B&__tn__=-UK-R.

Poor customer service, poor communication and poor quality of service. I took my vehicle in for…read moreservice the beginning of April. This dealership did not communicate anything about the progress the entire time it was at the dealership. I called them and it was a series of phone tag and leaving voicemails. The on April 14 they stated they would need it yet another week as a part was not received and I refused and decided to pick up my car. Once arriving at the dealership Ralph stated the sunroof issue was not resolved and once they got the part they would get my vehicle back in for service. A week goes by and still nothing from the dealership. I contacted them and spoke with Josh and was then informed the body guy fixed the sunroof. This is not the case, not only is the sunroof still leaking and the seal is old and obviously not new as they stated. The other services that were performed were unsuccessful as the sunroof seal is bubbled and leaks, the windshield washer does not work (after complete replacement of all components) and my engine is still making the noise. As well they replaced parts on the front suspension and failed to put my dust covers back on my brakes. Also they overcharged me and this was going to be credited once they got me back in for the rework. And here I am still waiting to get the poor service issues and overcharge resolved. Over a month and a half later. Save yourself and do not go to this dealership as you will walk out with more problems than you went in with.