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    Brenda Shack Designs

    5.0 (1 review)

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    20 years ago

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    Lux Bond & Green

    Lux Bond & Green

    3.8(21 reviews)
    5.7 km
    $$$$

    I want to share my experience with Lux over the holidays…read more Over the last few weeks I started to get more interested in watches and last week my girl and I stopped in to check some out. Gil was immediately welcoming, to both of us. While I was looking for a men's watch, we all know our girls have influence! Gil offered some espresso, which was great as I'm a huge espresso guy. Then we started to explore watch options. Anywho, I was looking at a few Rolex models and trying to determine which would be the best. I didn't buy one that first visit and decided go back when I had more time. ...I went to about 4 other shops..none had the customer service Gil provided at Lux and I went back. I looked all over for watches, from HK to NYC. I am well aware of where and how tax is/is not applied. I also read up on the tax law so I was fully informed. My second stop in I was solo as my girl was traveling out of the country. Again, Gil was there and very welcoming. He explained the options of the watches, some history with a few funny stories tossed in there. I ended up buying a Rolex and over a few espressos really grew fond of it. I also decided that even with tax, buying it from a person with the right attitude and friendly nature was well worth it. I'm very happy with the Rolex and looking forward to a lifetime of wear. If you are on the fence, but looking for something special..seek out Gil. Even in this wacked out world, a class act still exists!

    Was visiting Connecticut for the Thanksgiving holiday, and was looking for an authorized dealer for…read morea particular watch brand that I wanted. I had a great experience that was efficient with superior attention to customer service. Gil was very helpful and explaining the different types of movements of the different watches, and it was great to walk out of the store with a beautiful new watch for my collection.

    Photos
    Lux Bond & Green
    Lux Bond & Green
    Lux Bond & Green - Rolex submariner 2 tone blusey ref # 126613LB

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    Rolex submariner 2 tone blusey ref # 126613LB

    Glastonbury Jewelers - Exotic labradorite slice earrings in 14K yellow gold.

    Glastonbury Jewelers

    4.2(15 reviews)
    5.1 km
    $$$

    Very friendly and helpful. Fair prices. Great service. This is the place to visit for jewelry in…read moreGlastonbury. Hence the name!

    I'm typically not one to leave a negative review but felt the circumstances warranted it in this…read morecase. I visited Glastonbury Jewelers on a Saturday to look at tennis bracelets, and found one that I thought I liked. Sandi, one of the saleswomen, was incredibly sweet and helpful and assisted me with trying on the bracelet, recommending sizing for it, etc. As it was clear the bracelet was too big, I paid but left the bracelet to be shortened by half an inch. Later that day and after talking to my husband, I decided I wanted a bigger carat weight bracelet, and he wanted to be the one to buy it for me. I called the store to have them pause on shortening the bracelet, but was unable to get in touch with anyone as the store was closed. Come Tuesday morning, I called the store again (due to them being closed Sunday-Monday) and spoke to the owner's daughter and explained that I wanted to return the bracelet, and have my husband buy me a bigger one; I offered to pay for the time and labor incurred in shortening the bracelet. She assured me that there was no need to pay for the time/labor, and it shouldn't be a problem to add the removed diamond links back to the bracelet. I then decided to swing by the store later that day to receive the refund, and spoke with the owner, Tony. He refused to let me return the bracelet (mind you, the bracelet had not left the store since I bought it Saturday, three days prior) because it had already been shortened (if the store policy is no refunds once an item is shortened, etc, TELL your customers that BEFORE they decide to do so!!) I explained that I no longer wanted the bracelet, and again offered to pay for the time and labor incurred. He refused, stating he couldn't let me return it for a refund as this was "not right" and offered me a store credit. I AGAIN explained that this was no help to me, as I wanted a bigger bracelet that my husband wanted to be the one to buy for me; offering me a credit was just me using the majority of my money for a bigger bracelet. He then went into some rambling explanation of how he had the bracelet "on memo" and couldn't take it back because he needed to sell it....but then also said he would have let me return it had it not been shortened (still not sure how this logic makes any sense, but okay). I half entertained using the credit for something else, and having my husband still purchase me a bigger bracelet; however, each custom item I wanted to make was met with some kind of resistance "it's hard to get a good heart shaped diamond, etc, etc" (no, it's not, as I asked two other jewelers I frequently use who said this was no difficult task). At that point, I was so fed up that I just left and said I'd let Tony know what I'd do. I came back the next day and picked up the bracelet, which I then sold to my aunt who wanted a tennis bracelet. Luckily I got my money back, and am now purchasing a new bracelet and a few other pieces from a jeweler I typically use who actually offers superb customer service. If Anthony hadn't been so resistant, he would have ended up making more money by letting me return the bracelet, as I would have purchased more items and my aunt would have bought the one I returned. Long story short, there's better jewelers with much better customer service and return policies than this one. Avoid!!

    Photos
    Glastonbury Jewelers - Heart-shaped Ceylon blue sapphire and pear-shaped diamond pendant.

    Heart-shaped Ceylon blue sapphire and pear-shaped diamond pendant.

    Glastonbury Jewelers - Rare, oval Spessartine garnet and half-moon diamond ring.

    Rare, oval Spessartine garnet and half-moon diamond ring.

    Glastonbury Jewelers - Oval blue zircon pendant with diamond double halo.

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    Oval blue zircon pendant with diamond double halo.

    Brenda Shack Designs - jewelry - Updated July 2026

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