Let me start by saying I went to this place last night, Wednesday, July 9th. The special for the night was 20 cent wings and 3.75 on domestics (bud, bud light, coors light). Firstly, my greeting at the door by the manager was terrible. He approached me as I was looking over the menu and asked if I wanted a table. I told him I was looking over the menu and he said, "What, 20 cent wings are not good enough". I have a ton of patience as I have worked in restaurants and customer service in general for about 8 years so I just let it slide.
As my friends and I sat down, it was clear the server was in a rush and when she stood their for more than 10 seconds, clearly that was too much time to and she left and had to run to another table. Busy or not, all she could have said was, "Do you guys need a few minutes"? Very simple question. Eventually she came back and we ordered.
We split 20 wings (all different sauces) and I ordered the corn chowder special as well as the the Bayside Cheesesteak. After eating the wings I was optimistic about the rest of the food as the wings were meaty and the sauces were decent.
Then came the rest of the food, starting with the corn chowder. First off, the chowder was not a chowder, it was straight liquid with some corn in it. Disappointing. Would not order it again.
After eating the liquid they advertised as a "Chowder", next was the Bayside Cheesesteak. First thing I did was eat one french fry. Not a single ounce of seasoning on the fries whatsoever. Not really a huge deal and I'm not that picky. Took a bite of the sandwich and it was the most bland thing I have ever eaten. No seasoning on the sandwich whatsoever, the onions were not fully cooked through. The one positive I have to say about the sandwich was the texture wasn't too bad. The steak was tender and the bread was good. Overall, I would not order it again.
My wife ordered their Mac and Cheese, which again, had no seasoning on it at all. The server asked if something was wrong as she claimed that nobody ever has a complaint about the Mac and Cheese. If that is their go to dish, that's scary. She was nice about it and took it off the bill.
After finishing our meal, we get the bill and I notice there is 18% gratuity added to our check (a party of 4). I asked the manager why it was on there and he didn't know so he grabbed the server. She stated that since it is wing night and it is 20 cent wings, they normally do not make any money so they add the gratuity. I get it, we all want to make money, and if this is a policy for them, then let the customers know beforehand. But to clarify, of our $112 check, $4.00 was wings. It is not my problem that this place offers a deal for their customers. They offer 20 cent wings from a business standpoint, not for the benefit of their employees, so if you want to earn a tip, then do work the right way. I asked that the 18% be taken off.
Now normally, if the server was nice and doing her job, I would have paid more than 18% because I understand what it is like to work in a restaurant. But bad food combined with bad service is a not a good mix.
I am not sure if their food and service standards decrease because of wing night, or maybe I just ended up going their on a bad night, but I will not be going back there.
I would not recommend this place, however, I employ people to make their own opinions as this is just my judgement based on my experience.
My suggestion is that if you are going there, go for wing night and that's it. read more