Kam with Breeze Heating and Cooling responded to my home within 15 minutes of my call. He had my…read moreunits up and running at there max in no time. His response time, knowledge of HVAC and courtesy was extremely appreciated....especially when the temp is 90 outside AND inside.

Kam was wonderful to work with at Breeze! Best prices and services we have had in Nashville. We had…read morea new large unit installed and the team was so fast and efficient. They even suggested a new vent in our basement which and it's been a game changer for the entire space.

Arrival was prompt, service was very reasonable, and the service tech "Big Chris" was so…read moreknowledgeable and explained the simple issue we had very clearly. Price for service was great and Big Chris saved the day with our heating system before the freeze.

A very special thank you to Chris for figuring out why my brand new dryer was giving me an error…read moremessage. The heat exit valve on the outside of the house was completely taped over with duct tape!!! He worked tirelessly in the heat of the morning to undig and uncover the heating duct. His communication with me throughout the process was superb. I am very pleased with the service I received today from this company. Thank you so much! Highly recommended! :)

This is the best heat and air company I have ever used..I give them 10* Today is Christmas eve and…read moremy unit had issues.Brian got my heat back working today..God Bless him and his employees...

Brian is amazing! He was able to diagnose our problem quickly and over the phone! He came by and…read moreswitched the part out about 2 hours after I called him and for an amazing price! I am absolutely thrilled with the service he provided. He is very knowledgeable, very professional, and very honest. He made a stressful situation so much better. I will never do business with anyone else again.

My airconditioner/furnace was purchased from this company six years ago and has had to be serviced…read moremany times. When it was three years old, it needed addtional Freon. It needed addtional Freon again this year (2026). I was charged $300 per pound for two pounds of R410A. This is excessive. Wholesale cost on the high end is $20 per pound. This means I am paying $.55 a day for Freon. I also payed for an unsuccessfull leak search. No calls to Pioneer about this have been returned. This company is an LLC registered in Delware and has acquired local HVAC companies: Cook's Comfort Heating, Cooling & Plumbing Dale's Heating, Cooling, Plumbing & Electrical Frog Heating, Cooling, Plumbing & Electrical The Surfin' Plumbers Plumbing, Heating & Cooling Venture capital and private equity firms are buying and consolidating service firms in many cities, eliminting competition and raises prices. Consider using a small locally owned independant servicer.

The pictures say it all , my experience was a nightmare. We told them it was a leak in the front…read moreyard. Pic of pipe they finally repaired, the rest are what they did.

Our air conditioner went out and our home warranty sent this gentleman to us after two companies…read morerefused to come out. He worked with us when the home warranty company was jerking us around. I will ask for him and only him in the future. After 20 days without air conditioning, he managed to get our new unit to us a day ahead of time and even made sure that everything was working great after we got home.

AC went out on a Wednesday night in August. Only 1 unit in my house. Called home warranty company…read more They assigned it to CLIMATE COMFORT HEATING & COOLING. I contacted them at 7 AM on Thursday. No answer. Eventually got an answer by text. Said they would be at my house between 12-3 on Thursday and would contact me an hour beforehand. Never showed, and never answered any text or call. Home warranty company assigned it to a new company that won't be out until Monday. If he wasn't going to show, he could have at least had the decency to tell me. At least then I could have contacted a different company and not had to go 5 days with no AC.

James is great. I had a contract with them last summer but couldn't get them to come and do the…read moremaintenance because people were without AC because their AC quit working. I never did get them to come. I left several messages during a two month period and never got an answer from them. James did a great job. Just couldn't get them to come and check my AC. I'm having the same problem this year with a different company. It does not pay to have a maintenance contract.

John Higgs is professional, quick & very fair pricing! He came quickly to fix our gas leak, reroute…read morea pipe & light our pilots!! So thankful for GPS!!!

Incredible service. Quick turnaround and had an appointment set up even over the weekend for…read moremonday. The man who helped us name was Chris and was extremely helpful. We were out of town and someone was watching our house, and he face timed me to show me what was going on with the unit. He also broke down what we could do moving forward without the typical forcing things or making you spend money that isn't needed. Overall, 10/10 experience and will use them again in the future if need be.

We called Primo the day after Christmas because our heat went out on Christmas and we didn't want…read moreto bother anyone on the holiday. they did come out the day we called but needed a part they didn't have and were to come back the next day. they come back the next day with the wrong part so now we need to wait another day to get our heat fixed. They did fix our heat finally on the 3rd day but when i get the bill i was charged a holiday fee! You think they could have waived that since one Christmas was the day BEFORE and because they screwed up and didn't fix our heat until the 3rd day. UPDATE the company reached out and tried to make things right! The service guy was great and there was an issue with the billing. It did take a day longer to get us up and running because of a wrong part but they did offer some money back that i appreciate. i am very thankful they reached out to us!

This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!