We have taken at least eight different cars to John's Auto over the past 21 years and have been…read moretotally satisfied with the quality of work. Three other families related to us have taken their cars to John's Auto for even longer. Chuck has been our contact for most visits. We have even called him during our vacation for advice on car issues. Remote diagnostics are never an ideal situation, but the long-distance advice has always been spot on. The garage at the corner of Lincoln and Sinclair looks pretty average. I'd have to deduct a star if curb appeal was being rated, but if form follows function, the facilities are well-suited for repair. Expect to pay market rates. John's Auto is not the cheapest repair shop, but we have found it extremely economical to know that what needs to be fixed gets fixed, and we're given the option on parts with some remaining life in them. For items like brakes, John's will estimate the remaining miles of wear and write that on the bill for later reference. I don't think I've ever seen a John's Auto ad, but their limited lot space gets filled up every morning. I expect most customers are like us. We found a trustworthy ... and, well, you had us at trustworthy.

DO NOT TAKE ANYTHING TO THIS PLACE. They say they will have your vehicle ready in a few days. Well…read morethat turned into months. Duncan the "Owner " is a lying no good person. I do not recommend him to even do an oil change. Not to mention the crack head employees his has that will and have stolen from him and the customers.

This shop got me in and assessed my vehicle's warning light so quickly. During that assessment…read moreservice I decided to get my oil changed because their prices were reasonable. Also, the customer service was great as both gentleman in the office were kind and informative of what to do the next time I encounter warning lights and let me know what repairs on my vehicle could wait for a bit. Fair prices. Nice staff. Not a bad wait time on vehicle. One thing to note there's not really a waiting area at this shop but the location is only a 8 min walk from a great coffee shop and the library where you can spend time until your vehicle is finished. I would highly recommend coming here to get your vehicle inspected and worked on.

Update: the owner Mike contacted me and looked into the situation. He stated that the mechanic who…read moredid the work on my vehicle no longer works for him and Mike is refunding me the cost of having to put the second set of pads on as well as the entire cost of the caliper that never should have been put on the car in the first place. I find it ironic that the owner Mike states in his history blurb that he started the shop because he was tired of seeing people get ripped off, well that's exactly how I feel, ripped off by Sanderson Automotive. I thought we were doing a good thing by trying to support a local mechanics shop when my Focus, that I had been taking to Ricart for service for years needed new brake rotors and pads. I will say that Sanderson got us in quickly, but then also found that we needed a new battery and they stated that the lug nuts on the wheels were swollen and needed replaced, so that's also a lie when they state that they don't "find" things that need replaced on your car, they do. So this was a $986 bill. The very next day when I was driving to work the car was making a horrible scraping noise, as if i were dragging a sheet of metal behind the car. So I called them and they did get me in the same day to look at the car. By the time I had left work early to get this issue looked at the car had stopped making the noise, so naturally they didn't find anything. Next, a few weeks later the car started making a horrible rattling noise every time I went over the smallest bump. So once again I have to take my car back to them and they said this time that it was the brake caliper over retracting and causing it to rattle. The noise definitely came from the rear passenger side, and when they diagnosed the problem they asked if i wanted to have both calipers replaced. I said no because it was already going to be $371, and why would I replace something that wasn't broke? Sure enough within two days of having the caliper replaced the same exact noise was coming from the driver side of the car. At this point this all seems far too coincidental, the manager, Josh, that I had been dealing with the entire time, stated that there was no harm in driving with the car like this as it was not a safety issue. So by this point I'm tried of having my car into their shop, so I just let it go for a while. We finally decide it's time to have the issue taken care of so we take the car back to Ricart, at this point I don't trust Sanderson. I explained to Ricart what they had previously done to the car and after their inspection they called and said that there was nothing wrong with the brake caliper, and that whoever had installed my brake pads last time forgot to put the anti-rattle clips on the pads. Sure enough two days later and not a single rattling noise. So at this point I have had brake pads installed on the car twice in six months and a caliper replaced for no reason and I'm out $679 and hours of my time because of Sanderson's incompetence. Also, we were contacted by the owner, Mike, via text a few months ago about how our experience was and we mentioned that it was not good and we have received no response. As of writing this we also called and left a voicemail asking for them to call us and explain why they didn't installed the clips and then missed it a second time when I went back and they decided to charge us for a caliper. It has been two days with no response. In summary, Sanderson's will be happy to take your money, charge you for things you don't need and never call you back. Save yourself they hassle and don't patronize them.

Clark Auto is wonderful! They are reliable, and have really quick service! My car is running…read moreperfectly now after needing some work. Nicest guys and great prices. I have found the place I will be taking my car for any future repairs!

I am so happy with the work these guys did for my car! My rear passenger window had broken and…read morerequired a new regulator and motor. I had originally taken it to a different major-chain auto shop and was quoted over $700 for the repair! The other auto shop said it was this price because the part was hard to find (I drive a Toyota Camry--not exactly exotic). I thought this was extremely high, so I called Clark Auto Repair for a second opinion. Sure enough, they quoted me only $250 for the part and installation. He also said that the part was very easy to find and could be purchased from any auto parts store (I believe the one they bought for my car was from Napa Auto Parts). He even apologized for the other repair shop for trying to take advantage of me for being a young woman. The repair was quick and easy and everything is working great! I will definitely be coming here for any work I need on my car, as well as referring all my friends and coworkers to Clark Auto Repair!

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

Jeff at Harris has always done a great job for any repairs that I needed for my 2005 Lexus ES330…read moreI would strongly recommend this company for any type of auto repairs. I will continue to use him and recommend him to any of my friends. Joe Mercurio Joseph Mercurio Produce www.mercurioproduce.com

2019 Ford Escape water pump failed at 89K miles. Poor design from Ford as the water pump is behind…read morethe timing set, so 8+ hours labor to remove and replace. A Motorcraft water pump sells for $52.99 on Rock Auto. "While we are in there, may as well replace timing belt, tensioner and accessory drive belt." My Ford owners manual says to replace timing belt at 150K but ok, it is an ugly job. Gave me a matter of a fact quote for $2400+. I had a brand new Gates accessory belt which he refused to use. I have 2 kids at University and was just just trying to defray some cost. Now I know why, I was charged at least 3x the retail cost on all parts. $70 for Napa coolant and I kid you not $5 for a screw?I am a capitalist and a car guy but 3x cost on parts seems like price gouging. I was hoping to save a few dollars with an independent shop. Not at all, Ford dealer would have done it for that price and after the fact, Tuffy quoted me $1900 but just an estimate. I had Harris do the work and am appreciative that it was done the next day as my wife needs her car but will not be back, not impressed by the service nor the price. I did have a 10% off labor coupon so that helped. Just my experience and opinion.

I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

Awesome service and fair pricing, the owner and crew are efficient and friendly. Tell all your…read morefriends and family!!!!

I have been taking my car to Beany's for almost 4 years for big and small jobs. I have been to…read moreother shops but always come back to Beany's because they are honest and take care of the problem at a decent price. If the problem isn't completely fixed, they will take care of it no problem. Both of the receptionists are great as well as the new manager, Don. They make sure their customers needs are taken care of and provide great, fair service.