DO NOT GO HERE! They forgot to drain my old oil off and did not replace the filter. They just added…read moremore oil to my engine I came in for an oil change on Sunday May 31, 2026. Luckily my drive home was less than 5 miles because my car soon lost power when I tried to accelerate and was blowing white smoke out of the exhaust. It turns out Valvoline did not drain the old oil out or change the oil filter. They just added more oil to what was already in the car. I drained all of the oil from the pan myself after coming home on May 31 but I didn't bother taking the filter off because I didn't expect to drain very much oil off after taking the filter off, and measured out the 5.7 quarts that my car should take. What remains in the square container in the photo is just what was left in the oil pan I went to the ford dealership today for an oil change less than 100 miles after leaving Valvoline - and even after I drained some off, there was still over 8 quarts of oil in my car. Valvoline just did nothing regarding the old oil or old oil filter. They simply added more oil to the engine.

A gleaming new location atop on old Wendy's location…read more Three lanes were open today with speedy, friendly, and efficient service. The smartly dressed staff ran around like pit crew at Indy. Very good service. This new location mailed 50% off/$25 off synthetic coupons, too, so I used that and got a solid price. Even if you forget, quickly hit their website via your 'phone, and you can usually get a great coupon immediately. You can tell they care about doing it right and disposing of shop materials appropriately. Do they try to sell you additional services? Of course. Stick to what you need, and drive away happy. Oil change and wiper blades for me. I'll likely be a repeat customer for routine oil changes. The staff are polite, go getters...they got me in and out quickly. I'll be back.

Only since they had a $39.95 for a FULL SYNTHETIC OIL CHANGE is the ONLY reason I went to Tuffy's…read moreat this location. They are the BIGGEST RIP OFF I've experienced in a very long time! Here's a few examples ... TUFFYs on WEST 5th Av told me I needed SUSPENSION STRUTS ($1664 worth) coz my vehicle was "very bouncy" which it isn't AT ALL & they didn't even drive the car! Note: I had a 4 WHEEL ROTATION/BALANCE AND ALIGNMENT the day before elsewhere. I called back to the place that did my alignment to be sure they checked all suspension components (just out of curiosity since it's hard to trust some of these places) and they DID to find nothing that needed replaced! Then Tuffy said I "needed" a BATTERY REPLACEMENT coz there was some RESIDUE on it! Instead of just wiping it off, they'd prefer to rip off a customer! That was going to be $200! They sure don't go out of their way, in the very least! Then I "needed" SPARK PLUGS... (I had those replaced 3 years ago and had no issues there either.) Another $300! Then I "needed" BRAKE FLUID FLUSH (No reason just that it needed to be topped off) Oh they don't do top offs for a simple pouring of fluid into the reservoir until it reaches the full line! They'd rather charge $115 for a FLUSH! Then I "needed" STEERING COMPONENTS (tie rods & steering gear) Again, I had no issues there. Oh, that was an additional $500. The next day AFTER this BS nightmare, I brought the list of repairs from TUFFY to my regular car repair place that I've used for a decade for any major problems come up coz he's proven to be trustworthy. He did a DIAGNOSTIC and found nothing wrong with any of the above issues. (Which I already felt I knew but wanted confirmation.) So, THIS is what they call a "FREE COURTESY INSPECTION!" I'd call it something else but all in all saved myself $3,000 coz I speak up, ask questions, decline and follow thru with what I knew was a means of financial exploitation. Stay away from THIS TUFFY's LOCATION on 1524 W Fifth Ave

I stopped by today to have a tire looked at that was losing air. I was told the tire was not…read morerepairable due to the nail being too close to the sidewall. I was told that I would need to purchase a new tire. On my way home. I stopped at a competitors shop to have the same tire looked at. I was shown the nail in the tire. Middle tread row. Nowhere near the sidewall. $15.00 tire repair vs $285.00 new tire. I feel like I was misled to buy a new tire. I won't be back

I made an appointment for a 10:30 oil change. I had an amazing coupon to get it done for free. I…read morewas there at 10:15 to wait for my car. The attendant offered me a ride home and back with a Lyft driver. I went ahead and took the ride home when she said it would be a few hours. I tried calling at 4:30 and was on hold for over 20 minutes. I finally got a text at 5:00 stating my car was done. I spoke with Denise at checkout and told her the wait was not acceptable. She explained that they had 15 cars towed in that day along with all of the appointments. Uggh. She offered me a discount for my next service. Great value with the coupon. Time or money is the big question on whether I will be back.

I had a relatively bad experience here. Car was having trouble restarting with auto start/stop, so…read morewe replaced the battery which did not solve the issue. The car stopped starting all together, so we had it towed here. Being a AAA member, I had sole trust they could diagnose a pretty simple problem and resolve it relatively cheaply. Their diagnosis was it was a bad battery. When they called to let us know, I explained that was likely the least possible scenario. Surely they checked the starter? Anyway, they charged me over $100 to pay for a diagnostic fee, to tell me the battery was bad - a free service at any auto parts store and also on a brand new battery. I had no choice but to pay because it was a weekend, and was closing soon, and I needed to get it towed to a different shop to get the starter replaced. I called the service manager to explain, and ask they refund the diagnostic fee since it was wrong and poorly diagnosed. He was too busy to talk and said he would call back. Still waiting for that call. I don't think they intentionally tried to take advantage of me, but that was a pretty incompetent diagnosis of a car that wouldn't start and will not rely on them again.

I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

Been a customer for 35 yrs! Donn has always taken excellent care of me and my family as well as…read morefriends

Excellent service from very knowledgeable employees. Polite, well spoken too! Would bypass every…read moreother place to come here.

I stopped in to get an oil change and tire rotation for my fleet vehicle. This was my first time…read morehere so I expected there would be some delay, but I never expected it to take this long. The serves techs were having trouble billing the fleet company. The service was good and the one tech was really courteous and helpful. I felt they did a good job and getting me accommodated. I will be back next time service is due. Hopefully it won't take as long next time.

I appreciate Paul and his honest assessments of what needs to be done and what can be done. He's a…read morepleasure to work with and is almost always able to fit me in if something comes up. Quality work. This is my trusted mechanic in Columbus.

It is so easy to feel intimidated when car troubles arise but I've been going to Paul and his team…read morefor the last 2 years for my little beater Honda and he keeps it running well for me. One time I came in with my side mirror knocked off and he helped me replace it with a scrap just to get me by until I could get it fixed. He's suggested a class to teach people who are intimidated about cars how to do tasks like changing a tire, or the oil in case of emergencies. He's flexible as well. I've called day of, realizing I am well over miles due for an oil change and he gets me in quick. Once he even lent me a car to drive while he was fixing mine. Paul takes care of people.

GM was working his ass off,the only employee in the shop.And he did a 5 star job.He stayed very…read morecalm and cool. I'm a retired GM of over 38years ,and I have been in that situation too.James GM 2260 E Livingston ave.Bexley ,OH 43209 He is a great part of your team,treat him like that,common curiosity goes a long wa. He did a excellent job and very knowledgeable of automotive care and great customer service Sincerely : Troy C.

Great service! Nice guy at the counter, only $30 to get a tire plugged up and inspected.read more

I came here because I needed an oil change quickly, so I wasn't worried about the price. I know…read moreyou can usually get better prices at other places. my car was at a little over 100k miles, and so they asked me if I wanted my transmission flushed as well. I agreed. Then when they went to do the service, they told me they didn't have the right tool to do the transmission flush, and told me to go to a different loation to get it done which is strange to me. i drive a 2015 honda civic. one of the most common cars on the road. Overall, I got done what i had originally intended to get done, but was just a little disappointed I had to figure out my transmission elsewhere. I probably saved some money I guess.

Check it out! The Valvoline Instant Oil Change was impressive. Despite the location being quite…read morebusy - which is understandable given the awesomeness of their work - the experience was very professional, quick, and remarkably thorough. Mylan immediately greeted me and thanked me for my patience regarding the short wait time. Great customer service! The oil change was smooth and what truly made the difference was the crew. Marquise, the floor manager, was leading the team - he has such an uplifting spirit and clearly keeps everyone motivated. Mylan, Payne, and Eric - skilled mechanics - worked hard on the vehicles. They were focused, efficient, and clearly demonstrated a commitment to safety by being meticulous with every step. Valvoline offers great discount coupons so check out their site while they work on your car. A huge thanks to Marquise, Mylan, Payne, and Eric for the five-star service. I will definitely be back for future oil changes!