I purchased Ally wheel and tire coverage when I bought my new vehicle from Saline Chevrolet. The…read morevery first time I needed to use it -- for a simple flat tire caused by a nail -- I called the service department to have it repaired under the policy. This should have been the easiest possible use of the coverage. Instead, I was told (with a less-than-pleasant attitude) that because it was the weekend, I would have to pay out of pocket and seek reimbursement from Ally myself. My only other option? Drop the vehicle off and they could "try" to get approval on Monday and "let me know what they say." We're talking about a basic tire patch here -- not a major repair. I even politely asked if they could just repair it and handle the paperwork with Ally on Monday so I could be back on the road quickly. That request was declined. So instead, I drove to Discount Tire. They fixed my flat at no charge -- immediately. While I was there, I ordered $700 worth of new tires. That business would have gone to Saline Chevrolet if they had been willing to simply take care of a customer on a Saturday morning. Poor flexibility, poor customer service, and a disappointing first experience using a product they sold me. It was better when it was Crispin. Unfortunately, I can't recommend Saline Chevrolet's service department based on this experience.

I waited to write this review until everything involving my 2022 Chevrolet Malibu was completely…read moreresolved. I purchased this vehicle here as a Certified Pre-Owned Chevrolet, expecting that designation to mean I was purchasing a thoroughly inspected, reliable vehicle and would have the support of the dealership if something went wrong. Unfortunately, my experience was the complete opposite. After purchasing the Malibu, I dealt with repeated problems that resulted in approximately five separate repair orders and roughly 40 days with the vehicle out of service. What should have been an exciting purchase turned into months of frustration, inconvenience, and repeated trips back for repairs. What made the situation significantly worse was the way I was treated while trying to get these problems addressed. I experienced rude and dismissive interactions with service staff, and when I tried escalating my concerns, I repeatedly felt like I could not get the help, communication, or responses I needed from management. When someone has recently purchased a Certified Pre-Owned vehicle and is already experiencing repeated problems, they should not have to fight just to get answers or feel like they're an inconvenience for asking for help. I also discovered an issue with how the purchase was structured. Despite my understanding that I was supposed to be the primary buyer and the other person was supposed to be my co-signer, I was listed as the co-buyer/co-signer instead. That was extremely frustrating to discover after the purchase and added another concern to an already terrible experience. Eventually, the problems with the vehicle became serious enough that I had to take the matter beyond the dealership and pursue a resolution directly with General Motors. After months of dealing with this situation, the matter has finally been resolved. One of my biggest disappointments is that this vehicle was sold as Certified Pre-Owned. I specifically chose CPO because I believed I was paying for additional peace of mind, a properly inspected vehicle, and support if problems arose. After this experience, I personally would not put much confidence in that designation again. Vehicles can have problems--that alone isn't why I'm leaving a one-star review. It's the combination of the repeated issues, the amount of time the vehicle spent out of service, the way I was treated by service staff, the lack of helpful communication from management, and the issue with how I was listed on the purchase. I'm glad this situation is finally behind me, but buying a vehicle should never turn into months of repairs, poor communication, escalation, and having to involve the manufacturer just to reach a resolution. Based on my experience, I would not purchase another vehicle from this dealership, nor would I recommend it to others.

My situation: New Job and from Arizona…read more Problem: Weak Battery, 20k service, and gulp, my transmission is jerky, surging, slippy, and acceleration poor. The transmission is a known issue and I'm worried. Vehicle: 2017 Colorado My expectations: Medium to low; things like sorry sir can't duplicate, battery is fine, oil changed, and pay up. I needed a loaner car. The actuality: First of all I'm not going to name any names because everything is a team effort and the team in the service department were all fantastic and exceptional. There is enough information in my post for the management there to identify who I am and who worked with me if needed. I was checked in quickly and my loaner was ready when I arrived just had to do some paperwork of course. That night my loaner had major issues, but by 0800 the next morning my loaner was swapped out like no problem. They had my truck for a couple days to check it out. I went to get my truck and was told everything was fixed and good to go (they confirmed the problem and repaired my truck!). I was in and out very quickly and at a very reasonable price for the service they provided. I ran my truck hard on the way back to my place and drove it normally trying to duplicate the issues I was having when I took it in. Everything worked perfectly and actually better than when I first got it. When I was looking for a place to take my truck it looks like I made the right choice and I totally recommend them and I'll definitely be back again. Thank you everyone, Zachary

they do not work well with auto insurance companies. The hourly rate to work on my Chevy EV is…read moreabout $50-60 more than another dealerships, thus out Of my pocket for an insurance claim. I will work with another Chevy dealer who's hourly rates are better.

I recently went to Briarwood Ford to test drive a Ford Escape. They are friendly and courteous and…read moremost of all honest! I dealt with Mike Collins who my daughter and husband have dealt with before too. Mike was so honest and upfront and not wishy washy about the out the door pricing. He added everything in and gave me a total when other dealerships are misleading, Mike was honest. I couldnt not have asked for a smoother transition purchasing my new car. If you are in need of a used or new car, I would highly recomment Mike Collins!

Never trust their word about their used cars. I bought a used car from them, and in their…read moreadvertisement, they claimed the car had no accidents or damage. The Carfax report they provided also stated that the car was accident-free. Additionally, they included a Blue Ford Certified warranty with the car for 3 months or 4,000 miles. They sold the car to me at the price of a "clean" car. However, before the warranty expired, I discovered the car had an oil leakage. I took it to several mechanics, and they informed me that the car had been in an accident. The previous owner had repaired the exterior for appearance but left significant internal damage unrepaired. These damages are estimated to cost me around $4,000 to fix. I informed the dealership, and they told me to use the warranty. While the warranty covered the oil leakage, it did not cover the accident-related damages. I asked to return the car, but they refused, saying, "It's your car now, and it's not our responsibility." They only offered to repurchase the car at a lower price based on its current condition, even though they had sold it to me at the price of a clean car. They refused to take any responsibility or contribute to the repair costs. They even suggested I contact Carfax for compensation, despite the fact that they are responsible for checking the car thoroughly before selling it. They also claimed to have changed the brakes, but only the front brakes were replaced, not the rear ones. Now, I'm stuck paying a significant amount of money to repair the car, all because I trusted them. I assumed buying a car from a dealership would be safer than buying from a private seller on Facebook Marketplace, but I was wrong. DO NOT trust them. They don't care about customer satisfaction--they only care about making a profit. If you're considering buying a car from them, make sure to have it inspected by a professional mechanic first.

I brought my car in for its first oil change and tire rotation and they took my vehicle right away…read moreeven though I was running late (It's a ways from my suburban Detroit home, so I called to let them know) -- amazing start! Shortly after they took my car, Corey kindly offered to drive me and my bestie, who drove down for the ride with me, to a nearby sit-down restaurant and promised to pick us up when we were done. And he did! The dealership is spotless, the inspection was thorough, and my car (first oil change and tire rotation were free) was ready to just hop in and go. Outstanding customer service and attention to detail. So glad I made the switch and leased from this dealership -- A1, top-notch experience all around! I felt like an appreciated customer and for that I am thankful!! Thank you all!

Service people not friendly I really miss germain from the past. The local feel is goneread more

Had a check engine light for thousands of miles but last one was flashing for seriousness. Mike…read moreDelaney replaced one cylinder ignition coil but after an important test drive two more also died. My 253k ram truck has been perfect for last month and I appreciate Genthe and Mike like never before Previous dealer serviced truck many times before with mixed results. Thanks Mike

I bought a car from Ann Arbor Lafontaine in 2022. It was a 2010 Lexus ES350. I took it here to sell…read moreit. The used car guy says he did not want to buy it because of a dent in the roof. I was like, that is the way LaFontaine sold it to me. You live and learn. I heard the rumors. I won't be shopping at any LaFontaines in the future or recommending them.

Really pleased! My little 10-year-old Forester had never been detailed - 10 years of dogs,…read morecamping, gardening, and building projects. Easy communication, and so awesome he came to the house and got the whole job done in under 2 hours. Highly recommend. Thank you!

definitely worth the money. made my car look/smell like it came off the car lot. Also takes pride…read morehis work.

We had an absolutely phenomenal experience with this dealership from start to finish. We were…read moretrading in our lease for another lease and contacted nearly 10 different dealerships, but no one could come close to matching their pricing. They truly had the best lease deal we found. From the very beginning, the communication was outstanding. They responded quickly to all of our questions and even sent us a personalized video introducing our Jeep, which was such a thoughtful touch. When we arrived at the dealership, everything was seamless. There was no waiting around, the paperwork was organized, and the entire team was welcoming, professional, and genuinely kind. Our salesperson, Alleya was absolutely incredible. She was knowledgeable, responsive, patient, and made the entire process easy and enjoyable from start to finish. She truly went above and beyond to make sure everything was perfect. Mike from finance was wonderful. He made the paperwork simple, explained everything thoroughly, and made the financing process completely stress-free. Although we didn't get the chance to meet him in person, we also want to recognize Chris the sales manager. He was instrumental in helping put together the lease numbers and worked to get us an incredible deal. His efforts behind the scenes were greatly appreciated and played a big part in making this such a positive experience. After signing the paperwork, they took the time to introduce us to each department--including the service department and auto body shop--so we knew exactly who to contact in the future. They even surprised us with a gift basket full of goodies and Jeep accessories, including a Jeep duck, which was such a fun and memorable touch. This dealership truly goes above and beyond to make their customers feel valued. We drove an hour and a half to purchase our Jeep, and it was worth every minute. Between the exceptional customer service, unbeatable pricing, and thoughtful extras, this was by far the best car buying experience we've ever had. A huge thank you to Alleya, Chris, Mike, and the entire team for making this such an amazing experience. We highly recommend this dealership to anyone looking for a new vehicle!

I had a great experience with this shop in Ypsilanti! Dontrae does amazing bodywork--very skilled,…read moreprofessional, and pays attention to detail. He made my car look like new again and kept me updated throughout the whole process. If you're looking for quality work and someone you can trust, I definitely recommend this shop. I'll be coming back for any future work!

My wife and I have been taking our vehicles to Harry's for a few years. They are always fair and…read moretreat us well. After a few bad experiences with local garages it was refreshing to find a trustworthy group of mechanics who didn't treat the loss of use of a family car as just a minor inconvenience. We would (and do) recommend them to anyone who has asked.

I was picking up an electric harness, for my truck. It looked very simple to do myself. I was given…read morethis Companies name to replace it. I'm so glad I did. The owner was very nice, honest and on time as he stated . Same Day .