I recently went to Briarwood Ford to test drive a Ford Escape. They are friendly and courteous and…read moremost of all honest! I dealt with Mike Collins who my daughter and husband have dealt with before too. Mike was so honest and upfront and not wishy washy about the out the door pricing. He added everything in and gave me a total when other dealerships are misleading, Mike was honest. I couldnt not have asked for a smoother transition purchasing my new car. If you are in need of a used or new car, I would highly recomment Mike Collins!

Never trust their word about their used cars. I bought a used car from them, and in their…read moreadvertisement, they claimed the car had no accidents or damage. The Carfax report they provided also stated that the car was accident-free. Additionally, they included a Blue Ford Certified warranty with the car for 3 months or 4,000 miles. They sold the car to me at the price of a "clean" car. However, before the warranty expired, I discovered the car had an oil leakage. I took it to several mechanics, and they informed me that the car had been in an accident. The previous owner had repaired the exterior for appearance but left significant internal damage unrepaired. These damages are estimated to cost me around $4,000 to fix. I informed the dealership, and they told me to use the warranty. While the warranty covered the oil leakage, it did not cover the accident-related damages. I asked to return the car, but they refused, saying, "It's your car now, and it's not our responsibility." They only offered to repurchase the car at a lower price based on its current condition, even though they had sold it to me at the price of a clean car. They refused to take any responsibility or contribute to the repair costs. They even suggested I contact Carfax for compensation, despite the fact that they are responsible for checking the car thoroughly before selling it. They also claimed to have changed the brakes, but only the front brakes were replaced, not the rear ones. Now, I'm stuck paying a significant amount of money to repair the car, all because I trusted them. I assumed buying a car from a dealership would be safer than buying from a private seller on Facebook Marketplace, but I was wrong. DO NOT trust them. They don't care about customer satisfaction--they only care about making a profit. If you're considering buying a car from them, make sure to have it inspected by a professional mechanic first.

My car has been at the Ford dealership waiting on the Warranty company to give the go ahead. My car…read moreblow the motor, the Ford dealership and the warranty are not doing anything to help the just keep putting me off!! So today I got ahold of the Big Ford Motor Company and they told me there is nothing they can do,because the can't intervine with a dealership!!!! So know I'm out of a car I just bought!

I am 18 months into a 36 month lease. It has been pure hell. My 2012 Ford Explorer has been in for…read moreservice at Toms Ford in Keyport NJ over 20 times for the same two problems. Microsoft Sync keeps freezing up, there by loosing the windshield defroster and also the rear back up camera. These are both safety issues. Additionally, the windshield has a distracting noise at 45 + mph. Ford Customer Care manager Erica Brightman refuses to terminate my lease or replace the vehicle. She said "we make repairs not replacements". My Ford service advisor keeps telling me that Ford knows of the problem and is still trying to fix it for the past 18 months. I was a loyal Ford customer. This vehicle replaced a 1995 Ford Explorer with 116,000 miles. Shame on you Ford. I am now party to two class action lawsuits. No wonder more Americans are buying foreign cars. Will Ford accept legal liability if my family or I are involved in an accident due to Microsoft Sync or the distracting windshield noise??? The lease should be terminated or the vehicle replaced!!!

5 STARS for Mo Hassan & the Germain Service Team!…read more This is why my family buys ONLY Hondas and services them at the dealership! Our new Odyssey had the slider door bumped while open and moving. Small dent, but door would not close - unsafe! Our Service guy has been Mo Hassan since purchase of both new Hondas. Mo and team got us asap for a quick check and to drop off overnight. Mo and the Service manager looked at it, then brought out their Ace Technician for a look (Mo, please add his name as I did not write it down)! He smiled, returned with a tool, took 2 bolts off the top hinge, re-set it in the track, bolted it up and WALA. Totally fixed! I am extremely grateful for a Service Team like Mo Hassan, his manager, and the great Technicians at Germain Honda in Ann Arbor, MI!

The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct…read morerisk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute -- this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate -- and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement -- despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself -- and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well. It is also worth noting that I am a woman who cited federal law, asked direct questions, and refused to be dismissed. If that is being characterized as disrespectful, I would encourage this dealership to examine why a customer advocating for herself within her legal rights was met with verbal abuse, mockery, and being hung up on -- and why holding your staff accountable for that conduct is being framed as a lack of respect.

Had an amazing experience here with Jon Marcum as a sales person. Went in with a true car statement…read moreand they honored the price there in addition to exceeding the offer on the trade at another dealership. Definitely couldn't recommend this place more.

Had a check engine light for thousands of miles but last one was flashing for seriousness. Mike…read moreDelaney replaced one cylinder ignition coil but after an important test drive two more also died. My 253k ram truck has been perfect for last month and I appreciate Genthe and Mike like never before Previous dealer serviced truck many times before with mixed results. Thanks Mike

definitely worth the money. made my car look/smell like it came off the car lot. Also takes pride…read morehis work.

The good: Rich is responsive and offers fair value…read more The bad: he failed to show up three times. It was a different excuse each time. Bummed the company wasnt good becausw mobile service would be ideal

I had a great experience with this shop in Ypsilanti! Dontrae does amazing bodywork--very skilled,…read moreprofessional, and pays attention to detail. He made my car look like new again and kept me updated throughout the whole process. If you're looking for quality work and someone you can trust, I definitely recommend this shop. I'll be coming back for any future work!

We had an absolutely phenomenal experience with this dealership from start to finish. We were…read moretrading in our lease for another lease and contacted nearly 10 different dealerships, but no one could come close to matching their pricing. They truly had the best lease deal we found. From the very beginning, the communication was outstanding. They responded quickly to all of our questions and even sent us a personalized video introducing our Jeep, which was such a thoughtful touch. When we arrived at the dealership, everything was seamless. There was no waiting around, the paperwork was organized, and the entire team was welcoming, professional, and genuinely kind. Our salesperson, Alleya was absolutely incredible. She was knowledgeable, responsive, patient, and made the entire process easy and enjoyable from start to finish. She truly went above and beyond to make sure everything was perfect. Mike from finance was wonderful. He made the paperwork simple, explained everything thoroughly, and made the financing process completely stress-free. Although we didn't get the chance to meet him in person, we also want to recognize Chris the sales manager. He was instrumental in helping put together the lease numbers and worked to get us an incredible deal. His efforts behind the scenes were greatly appreciated and played a big part in making this such a positive experience. After signing the paperwork, they took the time to introduce us to each department--including the service department and auto body shop--so we knew exactly who to contact in the future. They even surprised us with a gift basket full of goodies and Jeep accessories, including a Jeep duck, which was such a fun and memorable touch. This dealership truly goes above and beyond to make their customers feel valued. We drove an hour and a half to purchase our Jeep, and it was worth every minute. Between the exceptional customer service, unbeatable pricing, and thoughtful extras, this was by far the best car buying experience we've ever had. A huge thank you to Alleya, Chris, Mike, and the entire team for making this such an amazing experience. We highly recommend this dealership to anyone looking for a new vehicle!