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Briarwood Ford

2.8 (61 reviews)
Closed 9:00 am - 6:00 pm

Services - Briarwood Ford

Bumper repair

Auto diagnosis or inspection

Auto frame testing

12 More Services

Auto maintenance

Oil changes

Auto repairs

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Rear-end damage

Briarwood Ford Photos

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Recommended Reviews - Briarwood Ford

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Reviews With Photos

Eric W.

I went to the deslership with one vehicle in mind but it had sold, instead I traded in my Jeep and picked up a great Used Taurus from Ruskin Tansel. It was late Friday and he made time for me and listened to what I wanted and didn't try to upsell on my decision, informed me of some great discounts and programs that saved money and got me a great price on my trade in, higher then two other dealers had offered which sealed the deal. He actually went above and beyond to meet them promises offered and I feel he meant it when he said if I needed anything or had any questions he was gonna be there. Great overall experience and much appreciated

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6 months ago

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2 years ago

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5 years ago

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2 years ago

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3 years ago

Took the Escape in for a recall & very happy with the Quick Lane Service department. Fast & friendly.

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5 years ago

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8 years ago

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8 years ago

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9 years ago

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11 years ago

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13 years ago

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8 years ago

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9 years ago

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12 years ago

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10 years ago

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Ask the Community - Briarwood Ford

Review Highlights - Briarwood Ford

Andrea and the entire service department completely helped my famikly get back on the road.

Mentioned in 8 reviews

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Gerber Collision & Glass

Gerber Collision & Glass

(13 reviews)

While I understand that delays in vehicle repairs and the need for follow-up service are sometimes…read moreunavoidable, my overall experience with Gerber was ultimately disappointing due to the handling of the situation by the General Manager, Shirita. After multiple delays and an initial pickup where the check engine light promptly returned--requiring me to bring the car back--I was met with a lack of professionalism when I expressed concerns about both the delays and the fact that the vehicle was returned without the turbo reinstalled. These are valid safety and performance issues, yet Shirita was dismissive, confrontational, and unwilling to engage in a constructive conversation. When I requested contact information for her superior to escalate the matter, I was told to "find it myself on the website." For the record, Will--if this review finds you--your contact information was not, in fact, on the website. Customer service should be about more than just fixing the vehicle--it should also include respectful and responsive communication. Unfortunately, that was not my experience here.

My Wife took her 2021 Hyundai Palisade to this location after hitting a Deer on the right front…read more After nine weeks and one day we got it back. The next morning on the way to work the Palisade alerted a "Overheat" indication. The radiator support bracket was replaced, so most likely they took the radiator out to replace the bracket. They forgot to replenish the coolant. They said " It's ready to go" After nine weeks, you would think this vehicle would be "Perfect". Nope! The worst part was the Palisade went to LaFontaine Hyundai in Livonia to have the front harness replaced and the coolant system could have been properly serviced. If you decide to use this place that has way to much work in my opinion, be sure to inspect your vehicle. Glen D. Lorah

Briarwood Ford - bodyshops - Updated June 2026

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