Just one deception after another. Have had an A/C issue for a year now and have been run around time after time after time. 'We'll be there in the morning'. 'We needed to order a part'. 'We needed a different part'. 'We lost the part (and the key to your house. We'll be there as soon as we find it' This house has a service contract with this company and have been ignored and disrespected entirely by this company. read more

Brick Heating & Cooling installed (August 2021) a tankless Hot Water system which also operates my hot water base board heat. I've had intermittent problems over the years. This came to a boil in November of this year when they came out numerous times due to not having hot water which also meant no heat. November 11th the technician came out again because of the issue. He could not figure out what was wrong but managed to get the hot water working again. By Friday, November 14th I again had no hot water and that of course meant no heat as well. I called and did get a phone call back from the owner Craig. He asked me to shut off the system and turn it back on to see if that would get the hot water working. It did not. Craig said his technician was off that day and was also going to be out on Monday. Craig said he would call the vendor and see what could be done. He did not offer to send anyone else to my house to work on getting my hot water working. I asked Craig if he would call me back that day. He said yes, he would call back. That was Friday, November 14th and no, Craig still has not called me back. Absolutely no one from Brick Heating & Cooling has called me. I had to call another heating & cooling company. The new company came out and found 2 parts that needed to be replaced. Once the parts were replaced, my heat and hot water have been working since. No thanks to Brick Heating & Cooling company. They get your money and then they don't care what your situation might be. So please, do yourself a favor and DO NOT USE BRICK HEATING AND COOLING FOR ANYTHING! THEY DO NOT CARE! read more

Don't bother calling if you need a hot water tank. He came to my house on March 13th for a quote. He told me he would email me with a price in 2 days. After THREE phone calls and 7 days of waiting , they haven't responded! Guess they're more interested in big jobs.. I DO NOT RECOMMEND THIS COMPANY.. I GIVE THEM A BIG FAT ZERO! read more

I placed a call for service as my a/c wasn't running - I have a service contract with Brick A/C- spoke to the CSR who kept insisting that the problem was my batteries and I just had to change them. I insured her that I had already done that a few times and it wasn't the batteries and I would like someone to come out. Was told that after the owner got in I would be told when they could come. Never got a call, tried calling again to no avail. I had it fixed by someone else. So I paid for service, which i could not get. read more

Very disappointed in appointment service. We have been waiting for over a week for someone to contact for service on our hot water heater. I have called 3 times, and my wife called 2 times. Both time we spoke to Cindy and she told us that the gentleman that is in charge of that particular Dept is away. As of September 30 we have still not heard back from them. No way to run a Business for sure. read more

I got quick and professional service from this company. Would definitely recommend to a friend!

My partner and I bought a flipped house in Lions Head, in Brick Twnshp. As we discovered with purchasing a flipped house, you can put a lipstick on a pig, call it pretty, but in the end, it's still a pig. All that to say, as things crop up, we've had to address a myriad of issues. The latest being, a gas leak to our new HVAC unit. I called BT HVAC because they are in the neighborhood constantly, and word of mouth was that they were a great company to do business with. And I have to say that word of mouth was pretty accurate. After the initial phone call in, the office staff called to keep us updated on when a technician would be available and arrive. They provided the standard window of time, but the technicians were 3 minutes early to that window. After consulting us and reviewing the issue, both technicians explained what had to be done, how long it would take and what challenges that they expected to face. With the explanation, both technicians explained matters in a down to earth way, avoiding most of the jargon that would confuse nonconstruction savy customers. Following the repairs, they stayed to make sure that heater was running correctly and no new issues arose or had additional leaks. As with most utility contractors, when you have them in your home, you also have other add ons that were not covered in the ticket. They reviewed our secondary, non-urgent issue and made sensible recommendations that included a good, better, best solution model. Frankly, I couldn't be happier with the work they did. They were courteous, friendly, efficeint, and cost friendly. I would recommend them. read more

Called the office early in the morning for a furnace problem. I was given a two hour window between 11am and 1pm. Mike, the technician showed up @ 10:30 am. He diagnosed the problem in about a half an hour. Unfortunately he did not have the part with him needed for the repair. The office called me back and quoted a total price for parts and labor. The technician returned a short while later with the part and finished the repair. Mike explained the problem and was very professional and polite. I am very happy with the service provided by Brick Township Heating and AC. JL read more

I contacted Bricktownship Heating to replace my boiler & hot water heater. I was given a quote & told them that I wanted them to do the job. Well that was weeks ago. When I would call, I was told they don't know if the boiler is coming in. Well the last straw was when I called yesterday & was told they were getting a delivery in that day. They would call me & let me know the status. No call nothing. I don't know how the other heating guy told me the Same day when he was getting the boiler & when he was installing it. Terrible customer service. read more

We just had our A/C Unit repaired by BTH&AC. Joe and the BTH&AC did a great job. Here is why. Our A/C Unit went out July 4th morning. I call BTH&AC. But, as suspected on a holiday, office was closed. I call again at 9am on July 5th. My service call was scheduled for 2-4 July 5th. Then, I got a call from BTH&AC at 11:30 that a Service person would be there shorty Great! The Service person, Joe, arrive and immediately diagnosed the problem. It was the capacitor. Joe removed and replaced the compositor. Joe inspected the Unit and the AC Disconnect. The AC Disconnects plastic showed signs of heat damage. The AC Disconnect handles the electricity to the A/C Unit. Heating up could mean a fire! But, thanks to Joe's attention to detail, our fire worries were put to rest. Joe discuss the AC Disconnect with the BTH&AC team, his boss. The result was Joe taking a trip back to the shop to get parts. BTH&AC wanted the job done right and so did I. Great work BTH&AC. Great job Joe. read more

When I contacted Brick Heating and Air Conditioning I wasn't expecting the fastest service or the best price, I did expect honesty and integrity. I received neither from this company. There are many honorable companies out there to choose from, I am very happy to say I chose a different company. read more

Brick Heating and Air Conditioning came to my rescue when my central air failed. As Chris Law walked into my house, he announced that his grandfather put in my AC unit 42 years ago. Amazingly, it could have been repaired but I think I got the best years from it. Mr. Law was so helpful in steering me to the correct new unit and assisted me in working out a painless way to pay for it. The men who installed the new machine were courteous, unobtrusive, and knowledgeable. I have had service contracts with them for a few years (I did not renew it this year and look what happened), and they have been completely accommodating. I sincerely recommend Brick Heating and Air Conditioning. read more

Got up this morning to no heat. Called Brick Heating and A/C at 7:00 AM. They returned my call at 7:10 AM, showed up at my house at 9:00 AM, fixed my heating unit and left at 9:30 AM. IT DOESN'T GET ANY BETTER THAN THAT!!! read more

Do Not use Brick Township Heating & AC!! Horrible!! I would give them "0" stars if I could. They won't even call you back --6 calls just to get a service appt. They keep saying they will call you with a date--nothing!! You would think they are doing it for free or something! Maybe they are going out of business or something but don't waste your time. Very poor customer service!! read more

Worst company ever. I paid $120. Tried to make appointment, called about 8 times and I get the same answer, a project manager will call me. NO one calls. Run don't walk they are a rip off!! read more

I only wish I had known about this web site before I employed Brick Heating and Cooling. In 2010 I purchased a Rheem air conditioner through this company. So far they have had to make at least 6 visits to my home. Since 2010, TWO blower motors have had to be replaced with a service charges of $101. each time. The pan has filled with water........they had two traps when I was suppose to have one-etc. I contacted the Rheem customer service and they said my contractor should be looking for the underlying reason for all these problems. Last week I left a message for the owner Craig Law and have never received a return call. I hesitate to even call because one particular woman who works in the office is VERY abrupt and rude. I plan on faxing them and try to resolve this problem read more

Cannot tell you how satisfied I am with this company. I had a house full of people coming on the weekend and was panicking. I called and left a message on a Thursday night they came 1st thing on Friday AM and sent a guy right over. Pete had to cut a tree branch down to get to the condenser. Above and beyond. Can't thank them enough. Will recommend this company to all. read more

Great company. I had just bought the house and the a/c died during a heat wave. They came right out, diagnosed the problem, found the needed part (the unit is an older model) and came back first thing the next day to have me up and running. Techs were polite and cleaned up everything. read more

Been with the company since the late '90's. Just had a Rheem 3 ton AC installed in my present home. Fast professional service. In 3 hours I was cool as a cucumber again. Cleaned everything up, ( they even swept out the stuff in the garage) and you'd never even have known they were there except for the new unit outside. I don't get the complaints listed here. EVERYONE at Brick H&A has always been courteous on the phone and in person to me. No problems with Chris or the office personnel. Good price & good service. read more

Not sure why all the poor reviews, my boiler was installed bt BTH&AC when the house was built in 1985, throughout the years I've called them for maintenance and minor repairs, very satisfied with their service. I just had them back to my house last night, no heat, in no time furnace is back up & running. Same day service too, can't beat that. The person answering the phone was pleasant and accommodating to my schedule. I've dealt with this company 30+ years very satisfied. read more

Stay away from this company. I tried to schedule a service call for an air conditioning unit they installed and the woman who answered the phone was rude and would not schedule an appointment. She told me to call back tomorrow to schedule an appointment and then hung up on me. We decided to take our business elsewhere; I strongly suggest you do the same! Horrible customer service. read more

Worst company ever Do not use them it is now 4 weeks and they keep giving us the run around. Refuse to help us. Ac unit was installed by previous owner and was not done properly, We have been trying to get someone to help us . This company just told us now they can not help us. My husband has a heart condition Sad Please do not use this company read more

This company is horrible! I've been waiting all week for someone to come look at my leaking ac unit that THEY installed. I've called every day this week and they are blowing me off! That's unacceptable customer service! read more

I was surprised to read the negative reviews about Brick Heating and Air. They installed a Rheem air conditioner at my home in 2007 and we never had a problem. If I had a question, they responded promptly. They recently installed a new boiler and their work was excellent. The installers were courteous, respectful and worked in a professional manner. I have been dealing with this company for 23 years and never had a problem. read more

When Brick Heat/AC Company installed a new A/C system and ducts-- a maple odor came from the insulation inside ducts. (NEVER get DUCTS with INTERIOR insulation) Realizing that the insulation was defective, the company replaced the ducts, but again installed INTERIOR insulation, and again odors came from the ducts. ---When I asked to get ducts with EXTERIOR insulation I was told to wait until September (I would have to suffer without A/C for the summer). ------ALSO the company never asked for a permit for the duct work as required by my township. ------The Brick company had been reliable in maintaining my heating/air for many years, but this purchase has been a nightmare.---- read more

Chris is WONDERFUL!! The personal and professional care is outstanding. The company delivers promptly and answers questions and concerns honestly. I had a hot water heater installed and air conditioner repair. Being closely related to a primo builder in Ocean County I know what good service and workmanship should be. I will use this company from now on. I am not easily impressed but they are impressive. Deb Sica read more

Excellent service! They replaced our 30yr old ac unit promptly in the middle of a heat wave. Installers were polite, professional, and neat. Note; they also replaced our furnace several years ago and it is in great condition. Will rely on them for any future service needed. read more

This company wants quick, easy jobs and as a Rheem contractor will not service equipment unless they put it in. But from the reviews, who would want them to install anything. They just love to service older retired peoples equipment for an east buck. read more

BEWARE! Bought a new house in February- moved in April. Two zone. Brick Heating and Air sold and installed the units. Made first service call last Saturday and they didn't come to service the unit until Tuesday at which time they told me to turn it off and let it defrost so they could fix it--could have done that on Saturday or Monday had they bothered to call me back. Finally came on Wednesday and diagnosed the issue (dirty filter and Under Charged), promising to come back on Thursday. No show, no call, and no follow-up. I called again today only to be told to call the builder of the home. Each time I've called this business, there has never been a return call. I've left messages for the owner, Craig Law, and no return call. This is a brand new unit, under warranty. Not only should it work but you would think the service provider who installed it would stand behind it and want to continue servicing it so to build repeat business. I finally called AJ Perri today and they are coming out to fix the issue-- excellent customer service so far- such that its worth paying for the service call!. I also called the AC manufacturer to let them know they have a distributor who does not stand behind their product. Beware. This business has 9 BBB complaints- 8 of which involve service. read more