They give me a loaner that's beat up and looks like it hasn't been cleaned in the past 6 months. read more

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I have been servicing my car at Brickell Honda for several years. They have an amazing team and from the time you drive in to the time your car is ready I have been treated with courtesy and my service advisor Jose Henriquez has been amazing. He gives me details of what is wrong with the car and the process to repair it and estimate. Driving to Brickell Honda is not convenient for me but after trying another dealer closer to home and almost getting ripped off I drive to Brickell HOnda where I have confidence in their service team. read more

Bad, bad place!!! GO ANYPLACE BUT TO BRICKELL. . They neglected to pay off my trade in a timely and appropriate way. They tried to keep incentive money. RUDE, NASTY .... 6 MONTHS TO RESOVE THE ISSUE, FINALLY A DISTRCT MANAGER FROM GM STEPPED UP TO THE PLATE. DON'T MAKE THE SAME MISTAKE THAT I DID!!! read more

Service is great. Izzy is the best. Gets you in and out fast!!! Great service. Great people.

I know when it comes to dealing with cars specially if you're buying one, women tend to have the worst time because you feel people are taking advantage of you. Well this was not the case at Brickell Honda. I want to thank Carlos Flores for taking the time to really listen and paid attention to my needs. I explained what I need it and the budget I had to work with. I ended up leaving more than happy in my brand new Honda Accord. Carlos F. was friendly, patient, cautious, and thorough while explaining each car, benefits, and deals at Brickell Honda. Keep Brickell Honda in mind next time you're looking for a car, and don't forget to ask for Carlos Flores! read more

What a place! I had a horrible experience at another dealer and while leaving I called up Brickell Honda and explained my situation. I am a first time buyer and I was made to believe the only way I could get my deal was co-signing. As soon as I ended my call with Joselyn I knew I was in for a 100% better experience. I arrived at Brickell Honda and felt very taken care of! I leased a brand new car without even negotiating, they came to me with a better deal than I thought I could get and they truly worked long and hard to get the best deal from the banks approval for me. Thank you to my sales rep, Eric Lopez + the rest of Brickell Honda for 5 star service and helping me out tremendously! Everyone here was kind and I cant thank them enough. Being young and new to the car buying world I was prepared to be taken advantage of and I was treated with the utmost respect here. I'll never go to another dealer, ever. read more

Brickell Honda - My new Honda Civic EX! - Car Dealers Near Me - Miami, Florida

DO NOT PURCHASE FROM THIS DEALERSHIP!! Terrible experience at this dealership. Purchased a new vehicle here in December and before even driving off the lot I notice very faint superficial hairline scratches throughout the hood and roof of the car that in my opinion appear to be caused by stray cats that plague the area. I pointed this out immediately before finishing off paperwork and asked if they had any more of the make/model/color I was purchasing, of course they did not at which point I was offered to see another color. All of the vehicles out in their lot had the same scratches some worse than others (**BUYER BEWARE, INSPECT VEHICLE CLOSELY BEFORE LEAVING LOT, WHEN I WALKED THROUGH THE LOT LOOKING FOR ANOTHER COLOR THEY ALL HAD THESE SCRATCHES!!**). From the impression the sales person gave me it seems like this is a common issue they deal with. The salesman and finance manager agreed in writing to have the scratches on the vehicle buffed out and as I was without a car I decided to follow through with the purchase as I figured they would follow through with their end as it was in writing. The document was signed by the finance manager allowing me till 1/31/18 to schedule appointment to have the scratches handled. 2-3 days later I receive a call from the sales rep advising that he made a terrible mistake by accidentally giving me the spare key to another vehicle on the lot that was not mine. At this point, I am preparing for a planned trip to Europe and I am to leave in less than 24 hours, I kindly advised him no problem at all on my end as I understand mistakes happen and I kindly ask him to please hold on to my key and we will swap them out in 2 weeks when I am back in town and I advised him we would coordinate to resolve both the key and scratches at the same time. Fast forward 2 weeks, I get back in to town and I immediately message sales rep to coordinate resolution. Initially he appeared to want to assist but was very evasive whenever I would ask for confirmation he had possession of my key. When he realized I was on to him he just disappeared. Stopped answering calls and texts. I had to leave a message via their online department for someone to call me back to provide me with final resolution. Fast forward another week, I am contacted by another sales rep that apparently assisted first rep with the deal. He states that the key is gone and that they need to cut a new one with no other explanation and no excuse as to why the original rep never safeguarded my key. At this point I am ready to just resolve this once and for all and don't bother too much with the why or how's and decide to forgive and forget as they are agreeing to cut a new copy. I am told to bring car in on Saturday and everything will get resolved. Friday late afternoon I receive a message from sales rep stating that they can only do the key as everyone in the body shop was fired (which I found extremely odd). I am not able to waste 2 Saturdays so I decide to just take a laid back approach and kindly ask to just reschedule to the following week to get everything done at the same time. Rep agrees and all is well. Fast forward till tonight, rep messages me and appears to be prepping me for another surprise by advising that the person that is going to work on the scratches needs to see it first to figure how to proceed already implying it won't be resolved same day and dooming me to a second inconvenient visit. I tell the rep that first rep and sales manager took detailed photos of the scratches for their records and that the painter can look at those, I also describe in detail the type of scratches we are dealing with. Lo and behold they don't have the pictures on file, they are of course, lost. I am then asked to send pictures. At this point patience is wearing very thin, I am at work and don't have time to take detailed photos for their convenience. I also don't have detailed photos from the night I purchased the car as the salesman/finance manager insisted on taking their own for their file. I advise the rep of this and don't hear back for several hours. At this point I am just bitter about the whole situation and no longer want to keep putting forth as much effort as I have. As my issues have gone unsolved I have been left with no other choice but to resolve them myself. I will be taking care of these issue tomorrow and will be forwarding receipts for reimbursement. If I am not reimbursed I will just file a case in small claims court. Live and learn. Never again. Buyer beware, once they have your money it's game over! ***INSPECT YOUR VEHICLE CLOSELY FOR SCRATCHES BEFORE SIGNING ANYTHING, HAVE THEM REPAIR OR GIVE YOU ANOTHER VEHICLE BEFORE ANYTHING IS SIGNED!!*** read more

These guys were great, my hoyfriend was upside down on his old car (obviously theres only so much they could do) but they really worked with us to to bring us to a monthly we were looking for. Ask for Manuel Huerta he's a great and patient salesman and Carlos Santos really worked to find us the lowest interest. read more

Decent service; more trust worthy for major issues than for example a jiffy live. But more expensive. Any issues go directly to the manager who is the owner. Unfortunately for any issues you have to go directly to the manager otherwise you'll be sitting around and everyone will act dumbfounded. read more

Great service. You can leave your car at anytime with the key drop box and then the staff keeps you updated with the service status tu pick it up. Highly recommended. read more

I bought a honda accord at this place with the goverment incentive "cash for clunkers", they verify my income, credit and approve me for financing...I drove happy back home that night... After two weeks they called me saying that i needed to return the car because i did not qualify for financing, i came by the next day and Gustavo said i could take a honda civic instead. I said no because that was not the car i needed since i have two kids and the civic was smaller, at that point i was very upset and i said to him i will take my "clunker" back to another dealer....he said he will talk to the manager to see what could be done. He came back saying that i could take the accord if i leave a down payment, wich i did, and i drove back home the accord. A week later, and after the goverment plan had ended, he called me again saying that i did not qualify for the accord and that i no other choice but to take the civic, at this point i could no longer take my business to another place beacause i will not get the goverment credit for the old car. So i got stuck with a useless car that has issues with the braking system (they will not admitted, nor fix it under warranty), and the ac have problems too. I urge you to avoid this dealer. I'm absolutely convinced the would lie to their mothers to sell a car. If you respect yourself in any way don't go to brickell honda/motors or the service department. read more

I love Honda. This place is dishonest. I went in to buy a new tire, to replace a flat. When I returned, they told me I needed a second. They then showed me a bald tire on my car. My car had been inspected at another dealership in Fort Lauderdale. The had check the treads, handing me a report with the info (along with info on my brakes, battery, etc). My tires were all in good shape at the time. I didn't call the police or demand to see the security video, but regret not doing it. I drove my car off the lot, without the second tire. I'll never go back. To add insult to injury, they took my Honda license plate placard of my car, replacing it with their own, without ever asking. read more

I bought a Honda Civic here. After the warranty expired had trouble with the A/C. This dealership made a succession of repairs to said A/C, until the total spent on such repairs was around $1,000.00. The A/C still not cooling. Finally, I had it with them. Changed to another mechanic shop. It turns out it was a $200 repair, and it was completely fixed. I have not returned to Brickell Honda since, and I am very happy with my current mechanic. read more

I purchased my 2014 Civic Si Coupe at this dealership October 2014. I have forgotten the salesman's name and I don't see him around every time I get my car serviced there. I look for him every time to say thank you. He worked so diligently to meet my needs plus more. As far as the service department, Ismael is the best. He always makes sure that my vehicle gets the best service. I've had a couple of problems after bringing my car there (tire always going flat, scratch on my side view mirror) but he always makes it right. There is no such things as perfect service, something can always go wrong, but at least they do their best to correct them. read more

Very professional service, love the new location across the street from previous spot, clean and courteous. The complementary computer was down and the tech guy came to fix it the second day I was there to have my air bag replaced, but not the first day. read more

I only gave 1 star because there is nothing lower. I have been servicing my car at Brickell Honda for a few years years now, and initially was happy but today decided against patronizing them anymore. At my last service at Brickell Honda, I was told a $300 repair was needed immediately or else, some more expensive part was going to be damaged. Secondly, I was told another repair costing $900 was needed, on top of the $300 dollar one. I got suspicious. I had already paid them almost $1,000 for a previous repair, which by the way, did not fully fix the issue. I decided to try another shop, where I was told there was nothing they could do for me because there was nothing wrong with the car! In other words, there was no need for the $300 repair, or the $900 repair. I am so disgusted by their business model. They profit from the "repairs," and when you get sick of spending so much money to fix your car, to the point you want you to get rid of it, Brickell Honda is there to help you buy or lease a new car. How helpful. I was a loyal customer, or perhaps to be more precise, a sucker. No more. read more

Fast and great service! Everyone is nice and helpful. This is probably my favorite car dealer to deal with.

In my personal opinion, Brickell Honda acted in the most unprofessional way and went back on their word to repair my car under the warranty. Again, in my opinion, they did not act in my best interest and were interested in making a profit. read more

I had the best salesman who walked me through the whole process of buying a used Honda. Ask for Mauricio Romero. He is a genuinely nice person who has your best interests in mind and helped me negotiate with the manager. The only reason that I didn't give 5 stars is that they do tack on exorbitant dealer fees here (almost $1,000!). You'll have to negotiate them or consider them when you're negotiating the price of the car - one or the other. read more

Excellent service to my Honda Insight and appreciate the timeliness and the fantastic customer service at this facility. Thank you for making it easy on your customer!!!! read more

Joel Zarzabal helped me get a great car for even better price. courteous, professional and goes the extra mile to make sure that the customer is satisfied. read more

I had an excellent experience at Brickell Honda while leasing my vehicle, thanks to my car salesman, David Garcia. He was very intentive, and invormative, and went the extra mile to ensure I got the car that I wanted at a great low price range, with no money down, and no interest. Thanks David for a your help, you are truly an amazing human! read more

PLEASE READ!!! I WILL NEVER RETURN TO OR RECOMMEND BRICKELL HONDA. I had an absolutely terrible car buying experience at Brickell Motors, Miami. My salesman was inattentive and scrambling everywhere with multiple customers, spending little time with each, just like all the other salesmen. He did not have the car key for the vehicle that I wanted to buy. He told me that I would have to come back another day to purchase the vehicle, knowing that I made a two-hour drive from Fort Myers, Fl to Miami, Fl. I was then transferred to Many Cortes, a Senior Sales Consultant. He was very nice, at first. He made many broken promises. He said: "I promise I will do something special for you at the end." I got nothing. I ended up making the final deal with him. After reviewing the online listed price for the certified pre-owned vehicle, I was told by Many that the certified pre-owned protection was an option and would need to be purchased on top of the listed online "certified pre-owned price." I was told the vehicle will be shipped to my house when the key was made for the very next day. When signing the final papers, Grethel Molina, the Finance Manager, was ignorant and barely spoke English. She was unprofessional because she forgot to give me copies of the paperwork until I asked and gave me a copy of some paperwork that she needed to finalize the sale. She called me the next day so she could ship me another copy for myself to sign and send back. How could one forget a vital part of their job? Every step of this journey was a nightmare! read more

This review is for the dealership. If I could give this place no stars, I would. I confirmed two hours prior that the car I wanted to test drive would be available, and then I drove an hour to their dealership. When I arrived, the salesman left for a minute to "get the keys," and then returned to say "Oh, I'm sorry, I didn't know the car was taken to be serviced an hour ago. My manager didn't even know." This was at almost 7 at night. I checked Carfax out the next day to find out that the car was taken for service the day prior and driven almost 100 miles. I would never recommend or go back to this dealership. This was scheduled through the "internet manager," and I even spoke with her twice before arriving. I do not recommend this dealership at all. read more

Just got my 2011 Honda Accord and must I say I am extremly pleased! Ernesto was an excellent salesman and his team did their very best to get a good appraisal for my old car and to ensure that I could make my monthly payments! Excellent vehicles and superb customer service!.They even called me a week later to see how I was doing! A+++++ read more

I have used Brickell Honda for years they always go above and beyond my expectations. Very close to where I live and never a long wait time. Any of the service agents can help with any of your needs. read more

We purchased two vehicles from Brickell Honda. My son's first car and another for my husband. The process was quick and we were treated with respect and kindness. We got the price we wanted with little back and forth from the salesperson. The manager was very professional and even gifted us A cruise for 5 days in the Caribbean. An overall great experience. read more

I have dealt with Brickell Honda for the past 4 years and recently transitioned from a Honda to a Mazda. The customer service is top notch! I highly recommend Brickell Honda for anyone's car buying needs. read more

Outstanding customer service, Samuel Vidal is the person that helped me, I'm very content with the service they provided me, went for an oil change and it was fast, will go back again when I'm in town read more

I have taken my car to other Honda dealers for service, however nothing has come close to the customer service I receive at Brickell Honda. I wish I would have purchased my vehicle here to begin with! Izzy Molina is the best of best! Upfront, honest, great customer service and delivers when promised. Jose who drove me in their shuttle service to work was also great! These gentlemen made the service that much smoother. Thank you both! read more

Excellent service especially the manager in charge of service very nice guy went out of his way to ensure that I was taken care of promptly. I bought my car in west on but will only do my service at brickell honda read more

On August 30, 2015 I went to this dealership to buy my first car ever. Apart from being extremely excited I was very nervous I didn't know what to expect but then Marlene came up to us and helped us through the whole process. I came with an idea of what I wanted but came out with something so much BETTER! Marlene was so patient, nice, funny and attentive. I couldn't of asked for a better person to help me with this experience. Which I will always cherish! I also want to say that Lazaro (that works in Financing) was another amazing individual. I walked out paying less than I expected for my car and the whole process was so quick! They both made the whole experience fun and memorable. I am now proudly driving around in my 2015 Blue Honda Accord with honestly the biggest smile on my face. Thank you Brickell Honda's Marlene & Lazaro you guys are truly the BEST! read more

The young sales person who took me through the car buying process made every effort to meet the price I was willing to pay for a new CR-V. I also received a great price for the car I traded in. Brickell Honda's team is quite professional overall. read more

Great Customer Service!! Everyone is always friendly and ready to help. I've never ahead a problem with them and I would highly recommend them to anyone read more

Made an early appointment to have my car serviced. M. Martinez was ready to help me as soon as I arrived. He was courteous and efficient. I was finished within 45 minutes. Great experience! read more

Amazing customer service. Went in without an appointment and I was in and out in an hour. They did a full checkup and I even got a coupon with a huge discount. read more

This is the worst experience I had over the last 40 years of purchasing or leasing a car. I was at Brickell Honda finalizing a lease until closing time, exhausted from all the Sales B.S. Talk. Upon inspecting the car we found the trunk of the car was flooded with water, and there were scratches on the car. I was assured that all these minor issues would be taken care of. I was not presented a copy of the contract, Mr. Fajardo (finance) stated not to be concerned. Of course the contract arrived weeks later incorrect, and of course in the dealership's favor. To make matters worse a few weeks later I receive a bill for wearand tear on car that was traded in. Originally went to Brickell Honda to get an idea what a new Honda Civic lease would cost. There was a lot of wear and tear and I wanted to know how much it would cost (how much they would adjust the price of the new payment). After negotiating the price with everything included I now find out that the contract price was changed and the wear and tear was not included. The monthly payment issue has been resolved after numerous calls to the dealership, but I'm still stuck with the wear and tear. I was specifically told more than once not to worry about the wear and tear. Even after presenting them with a End Of Lease "Wear and Tear" policy I purchased covering the damage on the trade in, I was told not to worry. For the next few weeks I tried to get someone on the phone. I was transferred from one person to another until finally they explained it wasn't their problem. Don't trust a thing they say. Get everything in writing and read it twice. I'm a comfortably retired CPA, over 800 credit score, and I don't look to cause anyone problems. This review is intended to let the next person to walk into Brickell Honda "BUYER BEWARE." Sales: Juan Risco, Finance: Frank Fajardo: GM Rick Barraza. read more

This was my first car buying experience and it was horrible. I knew what car I wanted and it took 5 hours to get everything done. The sales person gave me a car with an empty tank. When I asked about it, he gave me a voucher and sent me to a specific gas station. When I went to the service station, the attendant said the sales person needs to come in person as there is a sheet that he needs to sign and show his ID. I ended up paying out of pocket. On the ride home, I heard the bottom of the car scratch the road. When I got home, the clips that held in the engine cover were broken and the engine cover was hanging. I went back to Brickell Motors and asked to speak with the sales person. After explaining the situation to the receptionist, she said that the sales person only sells the car so they cannot assist me. She referred me to another person who was not even in office. I waited about 45 minutes to speak with someone and no one was available. 2 weeks later, the car battery died. I ended up purchasing a new battery. As a car dealer, you would think they inspect cars and give you quality for your money. Instead, they are so quick to sell you a car and not there when you have a problem. I would never refer them to anyone. read more

I went to Brickell Honda after checking their reviews on Google. I was lucky to be assisted by Jose Betances. Who was not only very helpful, but really knows about good customer service and honesty! This was my first time buying a car and I was concerned that I would end up with the typical salesman but Jose was nothing like that.He made sure that I was 100% satisfied with my purchase, Thank you Jose!!!! I am very happy with my CR-V and the service I got from the sales department at Brickell Honda. The reason why I'm not giving 5 starts is because a small issue I had with the finance department at the end. Other than that I would totally recommend going here to get your Honda car. read more

Manny Huerta helped us, we had a good experience and unbeatable deals. Walked out with exactly what we wanted. Highly recommend!