Noticed on Tuesday 12/13 (warm day in Dec) that my upstairs AC was not cooling. So, I went on Yelp…read moreto look for a place to call. Southbelt was closest to the house and I was familiar with them from driving by on 2351, and they had good ratings...but not very many ratings - only 5. Hmmm, seemed strange for a 20+ year business. Does their customer base not use Yelp? I scroll down a bit and see the 9 "not recommended" reviews button. Yes please! Start reading through and that's where I found what sold me on calling - the owner's responses to several of the bad reviews, particularly his lengthy response to "D W." from June 2014. This was not the usual "We're sorry you had a bad experience, call us to see if we can make it right" pandering schlock - no, this dude defends his service with detail, stands up for his employee's integrity, and cares about the perception of his business. Sold, bro. Call the evening of 12/13 after close of business expecting to leave a voicemail and get an answering service that lets me know emergency service is indeed available. (Not necessary, it's warm but it's December) I leave my info and get a follow up call Wednesday morning. Here is why I gave 4 instead of five stars, and really would give 4.5 if I could - the caller couldn't schedule my appointment time, only pass my information to the tech who wouldn't call me till the next day. (In July that wouldn't work for me, but it's the Christmas season, people are on vacation, etc) Seems superfluous to get a follow up call from someone who can't really tell me anything. Matt from Southbelt called me around 9:10 this morning 12/15/16 and met me at my home promptly at 10:00 as arranged in our conversation. He quickly diagnosed the issue (burnt out fan motor from a fried relay) and offered me several options. He took the time to thoroughly answer my questions so I could make an informed decision, had the parts in his truck to do the job, and completed the repair quickly. What impressed me is that, after completing the repair, he advised me not to have him check the freon level due to the low ambient temperature. (60ish degrees) Since the air was now blowing cold from the vents, he advised me to wait till spring to reassess it, explaining that the low ambient temp would make his measuring device read low and if he added too much freon it would damage the system and cause a more expensive repair later - too much freon is worse than it being a bit low. A tech working for a company that preys on customers would have gladly added freon and charged me for it, then offered a discount on future service to ensure they got the pricier repair later. That didn't happen. $370 for the whole shebang, diagnosis, parts, and labor. The fact that he had parts on hand to do the repair shows knowledge of common AC problems gained from experience. I'll be calling again if I have more issues. Ed, if you read this, you do you, bro. You defending your business and your employees earned you a customer.

Do NOT use them! Southbelt installed 4 new AC systems improperly. which caused incredibly high…read morehumidity levels. they couldn't figure out how to fix. we had to move out, totally tear out all the drywall etc. they cost us 300,000 in repairs. Terrible! I would give anything to go back, have used a different company and not go through what we have gone through for the last three years.

Wish I had the same experience as all these people with their reviews. I can't even get them to…read morereturn a call. After not returning my first call within 10 hours, I called back. She took all my info and said she would have the Tech call me. Again a whole bunch of nothing, it's been a week'! Glad everyone else seems to of had a good experience though.

These brothers are the only ones to call when you have AC or heating problems. They treat you fair…read moreand square. Giddy up and put them on your trouble shooting list of contractors.

Matthew arrived quickly and had our capacitor replaced within 30 mins. Prompt, professional,…read moreinformative, and our new go to AC Tech for both our home and rental. Highly recommend their services.

I would highly recommend this company They have worked in my…read morehome many times over the past years. They were always very professional, polite and prompt. They do exceptional work and treat their customers like they were family.

Cannot recommend this company highly enough…read more Our heater gave out more than a week ago, and we were stuck in a frustrating back-and-forth with our warranty company--if you've ever dealt with one, you know how draining that can be. Thankfully, this incredible team stepped in and completely changed the game. From the moment I called, they found us a time slot--and then graciously moved us up not once, but several times to get us help sooner. With freezing temperatures on the horizon, we were desperate, and they absolutely delivered. They quickly diagnosed the issue, submitted the ticket, and got us back on the schedule. True to their word, they showed up exactly when they said they would. And when a minor glitch popped up afterward? No hassle--they sent someone back out right away and got it resolved without delay. A huge shoutout to Mike, Roger, Chris, and Rick--all courteous, professional, and just plain good people what an incredible team. So glad this company was assigned to our case. This is service done right.

I am unable to express the quality and precision of work that has been done in my "Treehouse"…read morecondo. It is just incredible! The efficiency, expertise, the gentlemen that did the work and the foreman Sammy plus the owner, Carl's brilliance and exceptional personal attention !!! Thank you for this beautiful blessing!!! I can not recommend anyone more highly!!! Thank you Especially Carl and Sammy...what amazing men you are of ethics and morals!!!

Affordable reliable excellent work fantastic customer service couldn't ask for a better group of…read moreguys thank you.

Clean the air were exceptional at there job . They researched to see if I had a warranty on my air…read morecondition compressor with Lenox. They were straight forward with pricing which made comfort. I would use this company again and refer them to friends. The Scott

I requested an estimate through Yelp for an extremely loud outside AC unit and was impressed right…read moreaway with how quickly Nick responded. They didn't charge anything to come out and take a look, which I really appreciated. They came out after 5pm on a Friday, diagnosed the issue quickly, and didn't try to upsell us on anything. They simply explained what was causing the noise and gave us the option to fix just what was needed to make the problem go away. Ultimately, we decided to replace the entire unit since it was older and we didn't want to put money into repairs now only to have something else fail in a few months. Nick and his assistant came out on a SUNDAY and spent the entire day installing the new unit -- both inside and outside. That level of commitment really stood out. They were professional, respectful of our home, and cleaned up so thoroughly you wouldn't have known any work had been done. Pricing was also very reasonable, especially for the quality of service and the weekend installation. We never felt pressured at any point -- just honest, straightforward service.

Nick answered all my questions and worked with my budget and my schedule and had good communication…read morethroughout the quote and service process. He did our AC tune up and cleaned the condenser coils and changed our capacitor because it was low voltage and then sent me before and after photos of everything and a detailed message of his findings and a few recommendations to consider. He kept our home and yard very clean and tidy as well and was personable and professional!! We signed up for his twice a year maintenance plan so he can keep our unit running in tip top shape and also keep costs down. Win win highly recommend.

We recently had our full HVAC system replaced, and I'm very glad we went with Kadir…read more From the beginning, he stood out because he was one of the only contractors willing to provide clear model numbers and detailed specs upfront, which made it much easier to compare options. He was patient with all of my questions and didn't pressure us into upsells or unnecessary changes. What really set him apart was the installation itself. He didn't just install the system and leave--he took the time to check airflow in every room and fine-tune the vents. We discovered a few vents that were heavily clogged, and after cleaning and adjusting everything, the airflow throughout the house improved significantly. A back room that never seemed to get enough air is now cooling properly for the first time. He also handled the permitting process and was responsive throughout, which gave us added confidence that everything was being done correctly and to code. Overall, the system is running well, airflow is balanced, and the house feels much more comfortable. I appreciated the attention to detail and the willingness to make sure everything was working as it should before wrapping up the job. Would definitely recommend if you're looking for someone who focuses on doing the job right, not just getting it done.

I had Bestway take a look at my AC unit after it started making unusual noises. The technician…read morefound the issue, explained the repair clearly, and got everything running again, although scheduling the appointment took a little longer than I expected.

Reached out last week to get a routine check on the HVAC. Customer service reached out promptly and…read morescheduled me in for the beginning of the following week. Nice! Xavier was the technician that came out. Very professional and a cool dude. I was asking a lot of questions because I genuinely wanted pro advice and intelligence. He went above and beyond. Quick footed too. Have a follow up on a possible leak. Added a whooping 5lbs of Freon. Yikes. You'll never find it cheap, but they discounted the first couple pounds before you got hit with the $130/lb. Overall, happy. Home is cool and keeping up with the afternoon heat that's here to stay for summer! Thanks guys!

I have been unable to get an estimate for new equipment for over a week and the last time I called…read morewas told Joseph would call me back. He never did. I have been a customer for about 10 years so not a new person to the company. Jan Franco