My wife and I departed Denver on 13 Dec 2017 in our BMW M6 and were bound for Chicago. After driving for about five hours we decided to get a hotel in Colby, Kansas. We got up the next morning and when I looked at the outside of my car, I knew we were in trouble: oil was all over the side of my door and was dripping within both front wheels. Knowing there was a serious oil leak some place, I decided to start it up so that I could check the oil level and found we were more than 1.3 quarts low. After making a few phone calls to local auto parts stores (grand total of two) to find the required oil for our M6, I had no luck. With no certified BMW repair shops within at least 100 miles, we had no choice but to get back on I-70 east and start driving. We drove about 20 miles when the lighted warning came on that read 'oil level is below the mininum and continued driving could damage your engine'. We took the next exit, which happened to be a TA Truck Stop and Repair in Oakley Kansas. Before going in, my wife and I prayed for Gods assistance in this predicament we were in. I went in and told the guy in the shop our situation and his only suggestion was to call the NAPA auto parts store up the road to see if they had oil. I called and they said they could overnight however much I needed and have it by 730am the next morning. So I drove over there, paid for the oil and asked him if there was a local shop that could hoist up my vehicle to help find the leak. I drove over to the place and the guy came out, shook my hand and said he was expecting me. His concern was genuine and appreciated. They hoisted it up, took off the plastic guard, and cleaned off the oil (and there was ALOT of oil). Within 15 minutes they found the exact part that was leaking: the oil cooler located in front of the radiator. BOOM! Thats what we needed. But being in the middle of Kansas where no one drives a BMW, the closest place to go to was BMW/Volkswagon in Topeka, about 250 miles away. So I called them and was connected to Melissa in the service department. After listening to our situation, she totally prioritized an appointment for us and then transferred me to the parts department to assess availability of the needed part (oil cooler). The parts guy took all of my information (including the VIN for my M6) and found out that they did not stock the part but said it could be overnighted and arrive by 9am the next morning. So they placed the order and we hoped for the best. Fortunately, the oil arrived at NAPA autoparts the next morning and after adding two quarts were started our journey to Topeka with the oil leak in full flow. Melissa had asked to keep BMW Volkswagon informed of our travel progress and give them an ETA when they could expect us. We kept in contact during the trip and after having to add one more quart of oil during the trip, we arrived at BMW Volkswagon in Topeka about four and a half hours later. Melissa met us at the service entrance and despite the fact that our car got oil all over their indoor driveway, the staff there was extremely helpful and professional. I honestly felt like we were in a hospital emergency room for BMW's. They (Melissa) graciously provided a loaner car and also gave a list of local hotels to stay in since we had planned on staying in Topeka that evening. After arriving at the hotel, they called and providing us with an estimate to install the part. They then proceeded to install the new oil cooler in record time as only professional BMW techicians could do. As if that was not enough, BMW Volkswagon (Melissa) was further gracious by deliveriing our fully restored BMW M6 to the hotel and picked up the loaner, saving us a trip of having to drive it back. BMW Volkswagon also gave us a very nice courtesy travel gift to top it off. As I look back over all of this and the way events just fell into place, I firmly believe God answered our prayers and worked out the details using awesome people in Oakley Kansas and the awesome staff at BMW Volkswagon in Topeka Kansas. Thank you all and Merry Christmas. read more

I don't usually leave negative reviews, but this experience was beyond frustrating. We brought our vehicle in for a "no start" issue. We left with more damage than we arrived with an O2 sensor that had been chewed through and a hole in the airbag suspension line. The vehicle had no codes related to the O2 sensor before this visit and was in stable condition when it left our home. When we raised these concerns, they refused to take responsibility or even consider that the damage may have occurred on their property. Instead of making it right, we had to pay to have the vehicle towed elsewhere, where it was properly repaired at a much more reasonable price. To make matters worse, their pricing was significantly higher than other locations, to the point that our warranty didn't even cover the full bill. As a business owner myself, I believe in standing behind your work and taking care of customers when something goes wrong. Unfortunately, that was not the case here. I would strongly caution others before choosing this place. Our experience left us with more problems than we started with. read more

I had a nice experience dealing with Melissa for both my recalled part and service. t's a very professional place and I like their text message updating system to keep you up to date with your vehicle status. read more

My hubby went back to Aristocrat motors last week after buying a previous car from them and having an excellent experience. Our second time there did not disappoint! All the staff we interacted with were super, but special kudos go to Daniel. He is kind and listened to all our concerns. I very much felt our needs and schedule were a priority for him. I will 100% call him the next time I'm looking for a car. I highly encourage anyone looking for a new ride to visit Aristocrat first. read more

Great company to work for! Purchased my 2022 Passat here also! Love my clients! Contact me for your next vehicle. Victoria (785-379-2834) read more

See all

We made an appointment and dropped off our car before opening. We checked back after appt time and they acted like we should have told them to check the key drop. They promised a return call. Crickets. We called them, voicemail. We left messages for service and with the service manager. Crickets. I've been going to Lawrence for VW service for years without issue. I'll be doing that from now on read more

So, this happened a few years ago now but the dealership asked me to leave a review for them and continues to think after what happened I'll even remotely consider them for service. That being said let's get into it! So the date was November 19, 2019 at the time I owned a beautiful example of a 2001 BMW 330 ci, I loved that car but in the prior months the clamshell soft top had developed a leak that was draining into the trunk because the drain that the top usually relies on was clogged but I'll get to that. I scheduled a maintenance and took my car in. I explained the issue I was having to the rep and they promised they would take care of the leaky clamshell which included figuring out what the problem was (pretty freakin obvious) and replacing the rubber seals... that would take a skilled tech maybe 2 hours tops... it took them a week, and when I called in they said they had found a leak in the tail lights... not true, it's pretty obvious where the water was and how it was getting into the trunk. So I went in unannounced and showed the tech that was working on my car where the leak was and he said that sounded nothing like the service request he had gotten... wonderful... so after that I told them, wrap up what you're doing, replace the rubber seals then give me my car back. They did so but I get a call later that my instrument cluster had failed... strange, it was working just fine before I brought it in, maybe a little buggy but nowhere near total failure. But ok, it stopped working go ahead and fix it. (At this point I should have suspected sabotage) so they quote me $3000 and a week repair time. Great, well that 1 week turned into 3 weeks and the day they made the repair my car was broken into. Driver side window was busted out, they told me their insurance would cover it... they didn't. Instead they slapped me with a $700 window replacement my fee. So all in all paid next to $4000 for what should have been an easy fix... OH YEAH, remember that clamshell leak I mentioned at the start that triggered all of this. They didn't fix it... I ended up figuring out where the drains were for the clamshell and cleared them with guess what. 20 minutes of research, a pitcher of water and drain cleaner I had on hand with the only expense being a metal coat hanger I used to clear the debris that was blocking the drain, ended up not having any more problems with that car and traded it in to get a dream car of mine which I service myself.... Yeah, learn from my mistake. Don't let these con artists take you for a ride. If you need work done on your car find someone else, ANYONE ELSE. Just not these people. read more

See all

They'll wine and dine you to sell the car, and brag about how good their warranty is, but once you buy the car, good luck getting help with anything. Their service manager, Rainer, is the most smug, arrogant and rude person I've ever dealt with. He rolled his eyes at us, huffed at us, and I caught him multiple times in lies that he still won't admit to. It's the worst customer service experience I've ever had. If you buy a car here, you can expect to get no help when the car fails with 77 miles on the odometer because the dealership failed to properly inspect it before selling it to you. read more

I purchased a different X1 than the one I inquired about, and let me tell you, BMW of Topeka did not disappoint! I worked w/Ben Endocott and he was truly a great salesman and was very helpful and present throughout the process! He's very personable If you buy a BMW in the MO/KS area I'd suggest it be from here w/Ben, he is very nice and made my car buying experience smooth, definitely don't regret my purchase!!! I absolutely love it!! read more

I'm from out of town, on my way home and stop by this dealership. They were very nice . They provided me with a courtesy wash for my 2016 bmw . They did a very good job. read more

This is by far the most amazing dealership I have ever had the pleasure of doing business with! Bronson, our client adviser, is absolutely fantastic and always finds the perfect vehicle for our family memebers, he knows exactly what his people are looking for! Also, as a super important side note , these guys are hands down the most honest people ever too, which is very important to me. I love their integrity and I just love everyone here. I couldn't recommend this dealership any more than I do now, as we would never even consider going anywhere else, they've got a customer for life, a whole group actually since the whole dang family wouldn't ever buy a car anywhere else! :) read more

I'm not sure why people are reviewing saying they'll wine and dine ya because I got here and came inside and there was not a person in sight. By the time I saw someone, he was in his office and finished up a phone call and rushed out while I was sitting inside one of the showroom vehicles. Then some other associate came by but he was busy showing cars to someone else. Soooo I walked around rummaging to find a brochure for the Atlas. Another gentlemen walked by and totally ignored me when I said hi too. Too bad I really liked the car. read more

I had a great experience purchasing a vehicle from BMW Volkswagen of Topeka. I found what I was looking for on Cars.com and called and worked with Sean Shuford. From the start he went out of his way to look over the Vehicle and send me additional pictures of the things I wanted to see. He was very accurate in his description. He also picked me up from the airport in Kansas City took me out to breakfast and drove me to the dealer. I also worked with Neil Mullikin for the loan and paperwork .He got me in and out with lightning speed! I was picked up at the airport around 9 AM and was driving back home at 11:45 AM. I even received a phone call the next morning to make sure i made it back and was happy with the purchase. PS:The Showroom is brand new and Beautiful! Dan C. Wauconda Illinois. read more

when your Volkswagen breaks down take it to crown Volkswagen in Lawrence. There service advisors are upfront and honest and pleasant to work with unlike Doug in Topeka. Topeka will take 2 weeks to schedule you an appointment and then hold on to that car for 2 days and lie to you about a price. Our vehicle broke down in Missouri and the Lawrence location fit us right in as soon as we got to the dealership. Josh was extremely helpful and honest and upfront. He would give me texts to update me on the problem and would give me my options and even told us what the costs would be upfront before the truly knew how bad the ignition was broke. read more

Tried for three weeks to reach someone in sales/service. Left messages - no call back.

It has taken me 2 weeks to get someone on the phone to make an appointment for service. It usually takes about 10 rings before someone picks up, and when they do they put you on hold for 10+ min. I have left 3 voice mails, that never get responded. It is too bad, I really wanted to avoid having to take it to KC. read more

I feel compelled to update the review I left for Brown's Volkswagen in 2015 after 2 subpar experiences with the BMW VW of Topeka Service Department. Yelp carried my review over to the renamed BMW VW of Topeka dealership, but I can hardly say they are the same as Brown's VW used to be. The first dissatisfying experience was that after asking them to replace part of a key fob transmitter, they replaced the key portion instead which had nothing wrong with it. After paying for this part, I was then told the part that I originally wanted replaced could not be done. Most recently, they could not diagnose what turned out to be a relatively simple fault with my GTI's turbocharger that another VW service center found and repaired for the cost of an hour and a half of labor. Several other factors added to my dissatisfaction with this experience. I had my car towed in from an hour away, which was not cheap but BMW VW of Topeka did not seem to give my vehicle very much attention. I was given an estimate with a list of recommended repairs totaling almost $6,000 that had little to do with what I asked from the service appointment. The service center also would not do a more comprehensive diagnosis to find the fault. Ultimately, their inability to find the problem meant I had to tow my car to Washington state rather than drive costing me a considerable amount of money. As soon as I took my GTI to another VW service center, they had the problem fixed in less than a day for about $200. read more

I was on a road trip when I discovered my BMW started leaking a bit of oil. I stopped at their store to pick up a few liters. Turns out they didn't have a BMW technician there at the time, and that they didn't have individual bottels. Instead the salesman and VW technician found the drum and pumped it into a container for me free of charge. Both gentlemen were very nice and courteous, not something I always experience as a 24 year old male who is not usually dressed like I can afford a new bimmer. The technician even dropped whatever he was working on to help me out in a timely manner. If they treat the rest of their customers like they treated me, this is a great business! Thanks guys read more

I did not purchase my BMW from here. I have only been here once for service on my car. I will not be using them again. I will drive further in hopes of more intelligent people. Long story short every time you call they throw your phone call around from person to person until they get you to the right person. At least 3 times if not more before you get to the right person. I thought I had an easy request of getting the North American maps loaded since I had European maps. It was too much for them apparently. I talked to 3 different people over 6 weeks. Each time they said they would call me and they never did. I had to call them to remind them that I needed help. Where I got more nervous of their capabilities was when they said it would take 5-6 hours to put the maps in my car and I would be charged 250+ dollars for labor. This is a scheme or a lie because of their lack of knowledge. Either way it takes less than an hour. I know because I did this myself for 75$ total between purchasing the maps and the thumb drive required to do it. Oh and it took 20 mins to download everything. However, I would highly recommend a BMW to anyone, just buy from another dealer because these guys are idiots. The only person that was helpful was Melissa the rep that schedules your appointments. Sadly, I would trust her more with my car than anyone else there. read more

We are neophytes in the world of BMW. Lauren in Sales, and Paul the new GM, gave us a good deal on our X5 eDrive, and patiently talked us through all the options. (One perk was a year of FREE Sirius Satellite Radio!) Plus, I recieved classes to help me understand how to truly customize my vehicle, and Lauren even came out to the house. I am literally driving a computer on wheels and have come to appreciate German engineering. Rainier, head of the BMW service department is professional, witty, efficient, and an expert in his field. Everytime i take my X5 in for service, i am treated like an honored guest in his home. Topeka BMW has broken ground for a brand new luxury dealership, so don't be out off by the plain surroundings. It will look better soon! I am treated like family when we go in. We are now looking for a car for our college graduate. read more

I was interested in the BMW M8 coupe, i called several dealerships out of state who were able to accept my 2020 Audi r8 as a trade in. Not feeling comfortable with the trade in value for my car and the lease deal on the M8, i decided to call this dealership because they had the color combination I wanted. I spoke to Branson in BMW sales and told him about my situation. I wanted them to ship the BMW to Naples florida where i live then pick up my trade and bring it back to their dealership. Branson thought this would be no problem. I then spoke to the sales manager Brian Meyers who within an hour put together a deal that was fantastic. Branson made a detailed checklist of everthing that needed to be done and made it so stress free. He took care of my registration here in florida. My new car was shipped to me in an enclosed trailer and they picked up my car at the same time. The car was delivered clean inside and out, they even wrapped the seats. This was all achieved on the phone within five days. I have purchased over forty cars from various dealerships and i have to say this was the best experience i have ever had. My hat goes off to the entire staff at this dealership for there integrity and honesty. They have spent so much time with me going over the car after delivery, to ensure i felt comfortable with the all the features. I plan on purchasing many more vehicles from this dealer. read more

Only came for a carbon blast on my 335i. Left with a car that had a misfire and barely did 70mph. When i got home i found my charge pipe completely disconnected and cylinder 6 ignition coil unplugged. Far from peace of mind when your paying 150 an hour in just labor. Would recommend finding another shop. read more

We are 100% satisfied with the oil change and warranty work performed March 29. Visiting the dealership has always been enjoyable. Nice people and great service. Also, they cleaned the Tiguan inside and out! Enjoyed looking at the BMWs in the showroom. read more

While the parts staff and technicians are fantastic, the general manager of this facility is a far cry from professional, he has a child like mentality and is quick to fire off unprofessional descriminating comments to someone who has been a customer there for 15 years! He is a liability to the company and hopefully that will come to light soon. It's a beautiful facility, with good management it will flourish....just waiting for that to happen read more

Worked with Sean Shuford and I am very pleased. He is knowledgeable and was very easy to work with purchasing the 2013 Cadillac ATS this weekend. I love the car already. read more

Wowww i cannot put into words how awesome these guys customer service is.. I bought my first car here, and it is one the best decisions ive ever made in my lifee,at first i was alilttle hesitant due to the fact that i live all the way in jersey, but the way these guys handled everything was quick straight to the point and honest , the kind gentlemen by the name of brian gained my trust by the first conversation i had with him about the car, and i can say im so glad and grateful that i got my first car here if anyone wants a car this is the place where you by far indefinitely want to get it.. Thank you guys for making this experience fun and exciting thank you for your stupendous customer service THANK YOU! read more

I had an issue about two weeks ago I went for a regular service check and oil change about a week and they claimed they told me about my tires but they didn't tell me face to face and was smart in the email today it still was not clear about my tires so I had to go to wal mart yesterday and replace my two front tires instead of BMW Volkswagen of TOPEKA saying mam what can we do to help or sorry for your inconvenience what other ways could we have helped they was smart in the email at stated this to me no phone call or nothing they just said we have talked about it before you left no they didn't and also told me it clearly states on your invoice that tires are needed soon and they didn't not do that I checked everything before I paid and took my car to Walmart correction my bad the invoice tells me after I reread it again it states this word for word needs ties soon me as a woman how am I suppose to know what that means really read more