Do NOT shop here. SCAM WARNING!!! Piss poor customer service. This place tells you that you can…read morereturn unused sunglasses, and when you do, they tell you they have scratches and can't be returned. However, I did not use the sunglasses. I purchased them on Dec 20th for a Christmas gift. The manager said, no problem, because its Christmas you will have extra time to return the glasses. Today, Jan 17th I go to return the glasses, which have been in the original packaging since purchased. The store clerk first tried to tell me it was too late to return them. I asked what is too late? She said well its almost been a month since you purchased these. Then she takes them and uses a grey cloth to "polish" the glasses and tells me they have scratches. When I ask her to show me so I could film it, she asks me to leave the store. I am so upset. Once I get home, I look them up and find that they want you contact the store first to resolve complaints. I called the phone number, but it was out of order. So I called the 2nd store located in the Outlet mall. I told the lady what happened and asked her for the mailing address of where to send a formal written complaint. The lady on the phone told me I was too agitated and that I could googIe it myself. She then hung up on me.

Ordered Raybans to be delivered to be delivered to my home address - they stated around 5 business…read moredays but will get confirmation if shipping. Didnt get any such confirmation - go back a week later to check status, they arent able to call customer service as they close at 5pm ET I get a call a few days later telling me my item is no longer available but they will refund me - not by the method which I paid but by a check sent snail mail and to allow 4 weeks - are you kidding me?! You will not get another cent from me

Got my newest Chanel glasses today and I so appreciate the professionals from this Whitestone…read moremarket store! I love them and they fits so nicely! I was looking for a new pair of glasses for my prescription and Ms. Marcie and her team helped me! They were very patient and helpful! After a few questions, Marcie was able to pin down what my requirements are and guide me towards the best choices that suit my needs- my facial features, work habits, style preferences, etc. And they have both the good looking, budget friendly, and also just the finest collections of specs in this location. Highly recommend to everyone!

Brought in a pair of prescription sunglasses that were too wide and they adjusted them perfectly…read morefor no cost! Great service!

Oakley Style Switch Sunglasses , Emiliano Zapata Style. Grab a pair. Expensive, but worth the…read moreprice. Top service.

Tony assisted me quickly and was very good with his customer service. Highly recommend this oakley…read morestore.

Busy, busy, busy. There are always so many people here in such a hurry. I think it would be a…read moregreat place if it wasn't so over crowded.

Pearle vision is a great idea for sure was needing some frames and i just love the color of blue…read moreframes ray bans so the doctors and secretarys are friendly and nice and they helped me get such good vision now i see really well and th ebrand ray bans are just the best ive ever owned]

TLDR: Go to this Cen-Tex location for a solid doctor, exam and frames...even if it is out of the…read moreway. First off, the DO/eye doctor next door to Eyemart Express, Dr. Jennifer Regalado-Ellis, is excellent. 100%. Thorough, personable. She listens and doesn't rush. I had a great experience. Front staff Alexis is also excellent, friendly and attentive. She had me back ready for the exam in no time. Eyemart Express for frames+ has an impressive selection. (Special shout-outs to Holly and Jennifer for their help.) Pricing was right--BOGO free for first-timers...AND my new glasses were ready in ~:30 minutes!! *Note: I went on a very very rainy day and can only assume this may not be the norm. Great experience all around from exam, to frame selection, to walking out the doors. #Well worth the drive!

Great selection and even same day service with their lab onsite. Such a lifesaver when you've got a…read morekiddo who misplaced her glasses.

I went to get information on wrap-around sunglasses. The optician was VERY kind and helpful. We…read morediscussed options on frames and lenses, pros and cons. Ordered and received my wrap-arounds. They are great for driving and outdoor walks and hikes. Excellent personal service at Lumino Vision!

From the owner: We specialize in low vision evaluation, low vision rehabilitation, pediatric vision care and…read morecomputer vision syndrome. Our modern facility offers multiple diagnostics for the same low exam price. We offer a full optical department as well as low vision assistive devices.

I would highly recommend going to any other eye care place. It was my first time going here, I had…read morean appointment at 8:30 am and arrived at 8:00 am when they opened to ensure I didn't delay my appointment time in completing new patient paperwork. I checked in and got escorted back into a room. I was in the room waiting before 8:30 am even came which was nice. I sat in the room for 30 minutes with no communication that the doctor was behind, nothing. I had to walk out of the room, and go to the front desk to ask to be rescheduled since my appointment was taking so long/delayed. The staff at the front desk could not have cared less, didn't look at me, didn't apologize, nothing. I ended up just saying I'll find another place. Go ANYWHERE but here.

I had an appointment for an eye exam on 10/17/25. When I arrived I was told that they couldn't…read morecontact my insurance company and I needed to pay cash but I would be reimbursed by my insurance company. I reached out to my insurance company and was told they had paid the doctors office and I would have to get a refund from them. I have reached out multiple times, and have been told several times that a refund was coming , but the money has never been refunded. Now the office is telling me I was refunded months ago, but my bank said no money has ever been returned to my account. This is INSURANCE FRAUD. Has anyone else experienced this with this eye center?

Good place! You can earn reward points by joining their new Simon+ Rewards program. $1 = 1 point…read moreand 500 points = $10 reward. Rocky Mountain Chocolate Factory gives out samples all day long. Points knocked off cause of the expensive food and drink options, and horrible horrible cell phone signal here which the management should respond to by putting up a public wifi and repeaters throughout the mall to provide signal. I was in a store once and wanted to join their app to save money and couldn't connect. So I actually left and had to go to Starbucks and come back. That's no good for anyone but Starbucks (but I didn't spend money there).

What a nice day to walk around. A little chilly. But I was comfortable walking around in the…read moresunshine. I was here on a mission from God. Find a new outfit for Christmas church. So many great stores. Every store had something that I liked, but looked better on the rack than on me. Towards the end of in and out of so many stores. I finally found a nice pair of flattering black pants. And a nice top. Success. White House Black Market came through. While I was at the outlet mall, I thought I would stop in and say hi to Santa. I told him I was a good girl this year and gave him a few ideas to slip under my tree. I think he was a little shocked

I was charged for premium lenses without being clearly presented with options or pricing…read moredifferences, and without my informed consent. A general price range is not sufficient disclosure. Despite multiple discussions with the manager and staff, they have refused to address the issue, provide a refund, or respect basic consumer rights. This experience reflects a lack of transparency and accountability, and I would not recommend this business

This place is a rip off. When you use your vision insurance, they jack up the prices so it costs…read morethe same as if you weren't using insurance. Then they say it's mandatory to buy their premium lenses. No thank you!!