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    Brightside Windows

    3.8 (22 reviews)
    Closed 9:00 am - 5:00 pm

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    Replacement picture windows.

    Overall my experience with Brightside was positive, though it was certainly not without bumps. As an overview: it took around 8 months from time of order to final touch-ups to replace most of the windows on our first floor, though it had potential to be as little as 4 months if we had not run into any of the issues described below. I'll walk through each phase of the process below. Sales: we had salespeople knock on the door to gauge interest and set up a sales meeting. The salesman came out a week or so later, and did the typical high-pressure sales pitch. Not my preference, but it seems like that is the reality of the industry. Ordering: most of our windows were straightforward replacement windows, but we had some less standard "grid" windows (see photos for before/after) in places that the salesman wasn't sure how to handle. After some calls back to the home office he made some recommendations and we decided on how to replace it. A week later they had people come out for official measurements for each opening, only for them to tell us that our plan for replacing the "grid" window was not possible. After a bunch of frantic calls back to Brightside we cleared up the confusion and moved forward, but this would become a recurring problem. Waiting: we waited about 4 months while the windows were manufactured. Brightside called occasionally to update us on progress. Installation: the windows arrived, we scheduled time for the install, and the installers arrived. Unfortunately, the replacements they had for our "grid" windows were completely different from what we ordered. On top of that, we learned from the installer that the replacement design that Brightside sold us was not actually something the installers could do. Additionally, a few of our other windows had been mis-measured and also needed to be re-ordered. Otherwise the installation went very smoothly and the installers themselves were great. The job was done within the day. Waiting: Brightside came out to inspect the windows that were installed as well as confirm the ones that needed to be reordered. We discussed a new plan for the replacement and decided to replace each "column" of our grid windows with a single picture window (at the suggestion of the installer). After another 2 months, we were scheduling installation for the replacements. Installation: this time everything arrived as expected, and installation went smoothly. Unfortunately, most of the picture windows in the order had cosmetic manufacturing issues that needed to be fixed in another visit. Waiting: Brightside came again to inspect, then the window manufacturer (Alside) came to confirm, and about a month later we had technicians come out to do the fix. Fixes: the technicians arrived with replacement glass, expecting to need to replace all the affected windows. However, after seeing the issue in person they decided they could just clean it without doing the full replacement. Overall I'm happy with the quality and appearance of the windows. The technicians and installers that did the work were all quite good (helpful, efficient, and courteous). Brightside was communicative and helpful throughout the process. However, most of the issues we ran into on the project seem to be related to poor communication within Brightside (and between them and their manufacturer Alside), either by ordering the wrong windows or by misrepresenting the kinds of windows they could deliver for us. If you have a straightforward replacement window job with nothing special, you are likely to have a good experience. If anything is non-standard, prepare for the possibility of delays and complications.

    My wife and I are very happy with our Brightside windows. The quality and service was excellent. The installation was finished in the estimated time.

    Replacing the windows in our house was on our to-do list from the time we bought it in 2021. It worked out great when the Brightside Reps came through our neighborhood to show us their products. Starting with the sales rep, then install team, then post-install inspection, everyone along the way has been so knowledgeable, respectful, and helpful in the process of getting our new windows. It was a fairly short time (about 9 weeks) from signing the contract to installation given that all the windows and screens are custom made to measure. The quality of the windows is a huge upgrade from the old mismatched aluminum and vinyl frame windows they replaced; we love the triple pane and know it's going to be a big difference on energy savings. We were especially sold with the lifetime warranty, which makes the value of these windows way better than others at a comparable price. One area for improvement would be keeping us updated during the manufacturing process - we didn't hear anything from anyone after the initial meeting until the windows were done and it was time to schedule installation. Obviously there wasn't much to say, but even an automated text or email to let us know where they were in the process would have been nice. We were very happy with the inspection today with Diana and Ashley - they checked every window inside and out and found some things that needed to be fixed that we didn't even realize were problems! Very thorough, and really lovely to talk with!

    My expierence with Brightside Windows was great! I had old single pane storm windows from 1967 that were deteriating and could feel the draft. Although I wasn't looking into replacing at the time, but I had a rep from Brightside named "Rose" knocking at my door asking if I would be interested in replacing my windows. I gave her the opportunity to give me a quote. It was a painless process and the price was affordable. I had some changes needed after the initial purchase, which they accommodated right away. The installers were professional and on time! They did a great job replacing (8) windows within 5 1/2 hours. I love the new windows! They are beautiful and can already feel the difference with keeping the heat in. I would recommend Brightside Windows.

    Replacing the windows in our 100 year old home had been on the to-do list for several years. Replacing 14 windows and installing a new window in the bathroom to replace glass blocks just seemed like too much. I wish we would have spoken to Brightside sooner. They were amazing. All of the staff from the schedulers to the installers were friendly, on time and knowledgeable. The windows came in ahead of schedule which was wonderful. Installation was quick and easy. The installers were answered all our questions and were able to get all 15 windows installed in one day instead of the two they estimated. When they left the house was clean and our new windows looked amazing. Especially the new one in the bathroom. We love how easy they are to clean and the built in safety locks have allowed us to keep the windows on the ground floor open at night. The temp in the house is now very stable and comfortable. We have cut the use of our AC by 80% and the 2nd floor is comfortable now even on 80+ days.

    We had 10 windows, and 2 sliding doors replaced because the old windows and doors had double panes that had begun to fail (condensation between the panes), and the doors were not sliding very well anymore. Our house is from the 80's and everything was original. The worst offender was our bedroom window on the ground floor where an active draft could be felt when the temperature dropped below 50 degrees. We've had to run an electric space heater at night to maintain 65 degrees since October (turning up the furnace would cook the second story where our daughter sleeps, we tried). Brightside came in and got everything replaced in a day and a half. The crew was considerate of our furniture that we moved to give them space, made sure to put boot covers on each time they came in and out (it was raining/snowing during install), and did a good job cleaning up after they were finished. The new triple-glazed windows are amazing, we were able to turn the bedroom heater down from high to medium (that's like a 400W energy savings). I'm expecting the overall heating bill will drop, and we'll likely use less electricity for A/C in the summer. Not to mention that the doors work so much smoother, and the windows are easier to open. The windows now offer more options for opening as (open both left and right, or top and bottom depending on the window). We love that the screens can slide from one side to the other, or with a vertical window, up and down. That's already come in handy when we wanted to look out the lower pane of the kitchen window without the screen, but we didn't have to fully remove it and remember where we stored it once summer comes around. Just slide it up to the upper pane. The price was fair as well. They were below the cost of Anderson windows, and I believe we got a superior product.

    Window

    My experience with Brightside Windows has been super positive. The way that this team works is super fast and efficient. They are in and out of the home not a minute more than they need to be and that doesn't cut into the quality of their work at all. It took them less than 15 min to get measurements of our windows, and after that we just had to wait for the windows to be ready. Once they were ready, they only needed a single day to install all 9 windows, one of them which was a sliding door! We love our new windows and they've made such a drastic difference in our home. We would absolutely recommend getting windows from Brightside Windows.

    Window

    Finding Brightside was an amazing feat of fate! We had just begun to think about the idea of looking into new windows due to drafts and noise pollution and the next thing we know a rep is at our door and I'm so glad they were. From the moment they began talking about these windows I knew I wanted them! The triple pane, yes! The accessibility of moving them and being able to clean them, yes! The price, YES! The value of these windows cannot be beat! From sale to install to final walkthrough, the experience has been amazing. We had a contact for every single step of the process and were never confused or worried. The install was done quickly and effectively with techs would were beyond courteous and kind. And the finished product? Stunning!! When I first saw my new large picture windows, I honestly thought there was no window at all it was so clear. Our house has been warmer, quieter and fun to show off thanks to our new windows!

    It's a nice clean look without window grids.

    We recently had the pleasure of working with Brightside Windows for the installation of new windows in our home and we are very satisfied with the entire experience. From the initial consultation to the final installation, the team was professional, efficient, and courteous. The sales representative was knowledgeable and took the time to explain the different options, helping us choose the best fit for our home's needs and budget. They provided a transparent quote with no hidden fees. The installation crew was prompt, arriving on time and finishing the job within the estimated timeframe (whole house in three days). They were careful with the property, cleaning up thoroughly after themselves. The windows themselves are high quality, and the energy efficiency. I need another billing cycle to know how it benefits energy usage. My home feels more comfortable and quieter. A quality control inspector came out 5 days after installation and they are addressing 2 small issues. What stood out most was customer service. Whenever I had questions, the team responded quickly and was always ready to assist, making sure I was completely happy with the job.

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    Ask the Community - Brightside Windows

    Review Highlights - Brightside Windows

    y. Their windows were much more expensive, the install took 4+ days and it left unpainted trim for them to fi

    Mentioned in 4 reviews

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    Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

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