My mother is going into her 6th year at Friendship Village Tempe Health Center. While her dementia…read morehas been slowly taking effect on her, the care the CNAs and nurses have risen to the occasion. They are all extremely friendly, knowledgeable and kind. My mother is extremely well taken care of there. The facility is clean, pleasant, well-maintained and has a very nice garden downstairs, with plants and a waterfall. The food is above average, and dieticians work to ensure each resident is tended to as needed. My two complaints are cost and number of employees (esp. regarding equipment). My mother has to be lifted into/out of bed and her wheelchair. It seems that there are only one or two of these lifts per floor. When she needs to go the bathroom, she sometimes has to wait 10 minutes, which is uncomfortable and, truly, degrading. For what they charge per month - which is a lot - they should have another lift. Also, the CNAs are overworked. They need at least one more per wing. The other complaint is cost. If my mother weren't using her life savings, we couldn't afford it; however, as long as she has the money, we will keep her there. I looked at several places. While FVT was a bit more expensive than many, the reviews are very, very good, and I wouldn't risk moving her to a cheaper facility. How they treat the patients when family isn't there is crucial. FVT employees take exceptional care of her. Highly recommended, if you can afford almost $9000 per month for a private room (not much less for a shared one...).

Horrible, no confidence in the care of a loved one that ultimately had to suffer and be transferred…read moreto a hospital. Developed a bed sore and was malnourished during their stay

Horrible place, the smell that slaps you in the face when you pass the front desk is disgusting…read more Smells like urine, feces, and food all mixed in together. The beverages for the residents sit on a cart in the hallway with cellophane loosely laid over the top. It looks like a no name motel on the side of a deserted road, and that's a compliment.

Horrible place. Do not go there. My aunt was there for over a year after having pneumonia in Feb…read moreof 2020. Staff didn't wear masks. She was tested for Covid 3 times: first time she was negative, then positive (with no symptoms) then negative again. They would bath her maybe once a week and put her in a chair in the bath room and pour buckets of water over her. It is appalling. To make it worse they were changing my aunt for medical paraphernalia that was not used. There is more to this story, but beware of an employee named Ryan.

Wait times for resident assistance is terrible. If your family member needs help with bathing,…read morethey'll do everything they can to not help. For the price that residents pay they have yet to clean the hallway carpet. It used to be white and gray (maybe when they first opened). It's been brown for quite a while. With 80 or so residents at $6K a month, you'd think they could at least afford professional carpet cleaning once a year. The rooms also aren't cleaned very well. Families have to pick up the slack. Food is unhealthy and with sedentary residents, they'll be sure to gain weight easily. High staff turnover rates and staff that don't seem to care about people as much as just collecting a paycheck. Lots of "it's not my job" attitudes if you ask for anything. The lady at the front desk is so grouchy and unfriendly, you'd think she was working for free. Luckily there are a handful of caring staff (like the activities director Kelly and a few others) that keep this place going.

I have no shortage of good things to say about Inspirations…read more They care for their residents holistically, including social activities, nutrition, medical care, everything! Their clinical staff is so caring and empathetic, and leadership does a great job of organizing care and finding community partners to support the community. They truly exemplify "patient-centered care" 5/5 stars and a huge THANK YOU for caring for our community and loved ones.

Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

We were set up to move my Mom into Pennington Gardens this Monday, but was suddenly informed last…read morenight that my Mom can no longer move into the facility, ever, based on incomplete data from their nurse. Over the past month we have searched for a facility to take care of my Mom due to a continued decline in memory and reached out to their director Susan and was able to secure a room in their "memory care" wing of the facility. During the process, their nurse met with my Mom and had contacted her PCP for information and up until yesterday they became concerned that my Mom was on a antibiotic for a medical condition that she no longer has (tested negative early April). When I asked what my Mom's PCP told them I was informed they had left a message an they did not respond. In literal a few hours we went from moving in on April 6 to "sorry, we can never take your Mom, but can help you find a place". Please note that we have already given the notice at my Mom''s current facility. The worse part is that I never spoke with the nurse. All of my Mom's health concerns and denial came their director on site contacting me. The question becomes: do you want your loved one in a place where their director and nurse can make decisions like this in a vacuum and apply them to your already stressful situation.

I cannot say enough about Madeira assisted-living. I was very blessed to have found this place and…read morecould not have imagined my mom being any other place in her final weeks. The place is spotless, with constant attention to the resident's individual needs from food to health attention, to overall well being needs. Patti had a way of knowing what my mom needed before we did. It feels more like someone's home than an assisted living facility, so welcoming. After spending time visiting other places, I knew this was the place immediately and had no regrets. Please consider Madeira if you are looking for a place for your loved one.

Patty and her team are wonderful. My father was there during his final days and re received the…read morebest of care.

My mother-in-law has been at Solterra for almost 3 years in Assisted Living. My criteria for…read morechoosing Solterra included mingling of Independent and Assisted residents, a dining room open all day, and a homey feel. I was disappointed when the director was let go about a year ago, but the facility remains well run and the staff is attentive. A major remodel is under way, and I appreciate the investment. Rooms are very generous--and I saw *many* places just as expensive with teeny rooms. Recently my grown children moved their dad into the memory care unit, and they are extremely happy with the care and attentiveness he receives. Another very picky friend of mine has her mother-in-law in the memory care unit also. Since it's hard to see a family member become elderly and frail, this is such an important decision. I do recommend Solterra.

The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

I have an aunt who lives here, she enjoys it. Clean facility, friendly staff, activities for…read moreresidents. The have a menu for the meals and if the residents don't want it they can order a sandwich instead.

By far the worst organization of the several I have had experience with. Their staff turnover is…read moreconstant. Their best caregivers always leave. Their billing department is over the top bad in customer relations. Price increases are not communicated. In my case, our bill went up $2600 with no notice. My mother felt things were often missing from her room. You constantly had to monitor the staff to see proper care was received and it was often not being received. Management turned over often as well and the don't seem to care if you are their customer or not. No warm fuzzies delivered here. Several reasons to look elsewhere for proper senior care. Bypass this organization at all costs.

My friend was sent to this facility and every day I saw her or spoke with her, she sounded as…read morethough she was "home". The owner/operator treated her like her own mother which made myself and my friend's family feel very very satisfied that she was being taken care of in the best caring way and also secure. I highly recommend this as a good option like "home".

From the owner: Our business specialize in taking care of the elderly or TBI patients.read more