My sibling lived at Paramount for a little over a year, and during that time, I got to know a lot…read moreof the staff. To a person, they were kind, friendly, capable and very responsive. My sib is a shy person, and recognizing this, the staff facilitated her meeting other residents that they knew she'd get along with. The facility has a very homey rather than institutional, feel to it. There are plenty of planned activities that residents are encouraged to take part in. A special shout-out to the nursing staff for their professionalism and for being quick to respond whenever I had a question or issue. The peace of mind I got, knowing that sis was being well taken care of was priceless.

I'd give it 10 STARS if I could! I cannot say enough good about Paramount Senior Living in…read moreManassas. As someone that has TWO parents in Memory Care in the center all I have to say is...I can rest easily knowing they are being truly cared for. I've had my parents at another national community and it was a terrible experience. Paramount staff is caring from the front desk to the caregivers to nurses to the senior and executive team. My parents love the food, they get help with their showers, and the caregiving team truly looks them over to make sure everything physically is going well. (One caregiver found my moms leg swollen and it was discovered she had a blod clot.) Had it not been for her looking out and paying attention to the leg change this could have turned into a stroke. I'm positive this would not have been caught at the other place I had my parents. If you want caring facility, of professional team members, where the staff seems genuinely happy and proud of what they do...check out Paramount Senior Living in Manassas!

I'm grateful for the caring staff at Heritage Hall. They truly live by their values, showing…read morecompassion, kindness, and respect in the care they provide. A special thank-you to Molly, the nurse, for her dedication and thoughtful care. It means so much to know your loved one is treated with dignity. Thank you to Molly and the entire team for making a difference for our family! We literally cried when she had to leave because they had a wait list for long term care. 5 star treatment to their patients.

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

My Mother lived here and was very happy and cared for. She felt independent but had care as…read moreneeded. The staff were all kind and Mom liked the food served. It's been a few years ago though and surely things have changed since then but our experience was great!

As a 3 year and recently resigned employee, I have a unique perspective to offer…read more The nursing staff, and actual people that provide the daily care for and make a difference in the lives of the residents at Caton, are without a doubt, the very best! Administration and management, not so much. The building is in terrible disrepair and the so called "Manager of Plant and Physical Safety," has held this position for so long and without question, that he no longer even pretends to attend to needed repairs or to the requests of residents in need of service. It does no good to complain or report his laziness, as he is one of two managers here at Caton, and lives with the other. Both are long time friends, 30 plus years, of the administrator...a monopoly, so to speak. As a recent and long term employee, there is no one an employee can go to for fair and unbiased help. Example: Several months ago, an employee reported harassment by the "Manager of Plant and Physical Safety," to the administrator...and that was the end of that. Though it was stated this report would be investigated, it was not. I was the Charge Nurse just above this employee and had first hand knowledge of this situation. The "Manager of Physical Plant and Safety," actually attempted to involve me in his harassment of this employee and I refused. Since her report of the harassment, it was obvious she was no longer welcome at Caton and she was eventually bullied into resigning, as was I for reporting the same manager to the City of Manassas for building code violations. Administrator announced our census and staffing is at an UNPRECEDENTED LOW...staffing is critically, dangerously low. In a years time, we have lost 10 plus employees. Many long time employees and some new hires came for just weeks and left with no explanation... The facility has been so poorly run since the current administrator has held the position by default, Caton was sold last year by Novant Health to UVA Health, effective January 1, 2022 and 3 weeks ago, UVA Health announced, it too is shopping around for alternatives...

They were the caring angels we needed in this journey. They took care of me and my daughters. It…read moreis a very peaceful place with so many caring people!!

Not their best service. Our family had a very mixed…read moreexperience with Capital Caring Health. On the positive side, many of the nurses were wonderful--kind, gentle, and compassionate. The facility itself is lovely and peaceful, which is important during such a difficult time. However, our overall experience was deeply affected by the behavior of one staff member, Shannon Connors. We are a large family, and after feeling pushed into moving our mother to this facility, we hoped for understanding and compassion. Instead, Shannon Connors was disrespectful and rude toward our mother and toward my siblings who were visiting. Her loud, inconsiderate behavior added unnecessary stress and pain during our mother's final days. Her lack of communication skills and apparent inability to interact sensitively with a grieving family made an already heartbreaking situation much worse. Rather than feeling supported, we felt sadness and anger because of how we were treated. We loved our mother deeply, and those last days should have been handled with care, dignity, and compassion. I sincerely hope no other family has to experience this lack of compassion during such a vulnerable time.

Working with this senior housing community as a pharmacy provider has genuinely been a great…read moreexperience. From day one, the staff has been approachable, and easy to collaborate with, which makes a big difference in delivering the best care to residents. The environment itself is positive. You can tell the staff truly cares about the residents. It doesn't feel transactional--it feels like everyone is part of the same team with the same goal.

this is a fantastic placer to live. The community is wonderful, and the staff routinely go above…read moreand beyond what you would expect to solve problems, celebrate special events, and make sure that the nice little things are done. The concierge service is particularly amazing!

The type of care and the quality of care we received at Arbor Terrace was just what we needed when…read morea family member found herself requiring interim help and housing while recuperating from a stroke. Fox therapy was professional and convenient and the nursing staff competent and friendly. Rupi is the Director who really knows what's going on. But all the staff from activities, to culinary team, to maintenance and housekeeping are top notch. We highly recommend this establishment!

Working at ATSM has not only been amazing, but such an awesome atmosphere to be around. The Arbor…read moreCompany is the 1st company that truly cares for their employees and wants to make sure they succeed in their positions. Our Executive Director is hands on and makes sure her resident's and employees are happy and taken care off. It's been the best community so far in my career in senior living. I love it!!!

As a healthcare professional who visits many assisted living communities throughout Northern…read moreVirginia, I can honestly say that Spring Arbor of Leesburg consistently stands out. The leadership, clinical team, and overall culture of compassion are truly exceptional. What impresses me the most are the genuine moments of kindness that can't be taught--they simply come from caring individuals/employees/community partners. During one visit, I walked in to find Activities Director Molly giving residents manicures. It wasn't a scheduled event for show; it was simply a thoughtful act of kindness that brought smiles and dignity to the residents. On another visit to the Cottage, I watched Patrick from the activities team prepare residents for lunch by personally going to each resident with a warm washcloth to gently wash their hands before the meal. I thought that was such a compassionate gesture. I've also noticed his attentiveness to each resident's unique behaviors and mannerisms, always meeting them with patience, dignity, and genuine care. The clinical leadership is equally impressive. Director of Nursing Afua and Cottage Manager Stacy provide such personal, attentive care that it is genuinely touching to witness. Their relationships with the residents are built on trust, compassion, and a sincere commitment to treating each person as an individual. It is evident that they know their residents well and are deeply invested in their well-being. Every visit begins with a warm welcome from Kimberly and Max at the front desk, and Executive Director Erika leads with professionalism, warmth, and a collaborative spirit that is reflected throughout the entire community. Erika has an open door policy and it's so nice to see how engaged she is in every aspect of the resident and employee life at Spring Arbor. Spring Arbor of Leesburg doesn't just provide excellent care--it truly feels like home. Every interaction reflects a culture of kindness, dignity, and respect. You can see the residents are genuinely known and loved, the staff clearly enjoy what they do, and it is evident that this community is dedicated to enriching the lives of those they serve. Spring Arbor of Leesburg is a true gem in Loudoun County, and I would wholeheartedly recommend it to anyone looking for exceptional assisted living and memory care for a loved one.

Great place for dad. He loves the Friday ribs and seafood platter, coleslaw and cornbread. He tells…read moreus about it every time we speak. The handyman Raymond always visits him and we come down when we can. Even in the pandemic they let us visit and test us for free for his safety. His room is spacious and he has a kitchen and fridge for all his treats in suite. Feel like these folks really care for dad, good to see him smiling again since mom passed. Staff even helps him with his Amazon deliveries and the cable provider has a good selection when we visit.

We utilize the day program and the short term respite in memory care. It's been fantastic. My Dad…read moreis always cheerfully welcomed and always says "The people are nice and the food is good!" It's such a comfort to know that he is well taken care of when our family has to leave for a few days. What better can you ask for than that!

Note: I was here as an orchestra player (cellist) at my school playing for the elderly, thus I have…read morelimited knowledge about this location. Overall, this is a great place for those who are retired and need care. It is clean and has nice quality services, and atmosphere. I truly enjoyed playing for the elderly here as they are very polite. tl;dr: A great place for those who need care. Everyone here is very polite.