Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

My family is very grateful for the caring, and outstanding staff as well the comprehensive services…read moreavailable and provided by the Gables in Winchester. When my mother moved into the Gables she experienced an enhanced assisted living environment for retired individuals. From daily check-ins with staff, to full meal and bistro dining options, housekeeping, maintenance, home care aids, and transportation services the Gables truly has thought of everything you might need at some point during your residence with them. Lovely apartments with easy access to elevators and community areas, residents truly have the independence they desire along with the personal and home services they require. The Gables coordinates additional home care and nursing services with other agencies making sure residents have the care and medical supervision they may need. A lovely, well staffed dining room provides residents a community dining experience and if a resident prefers a meal in, delivery is available. Every meal provides menu options. Physical therapy is available on site as well as hairdressing and other personal services. A dedicated bus can be reserved to take residents to medical appointments in addition to transporting groups to outings, such as to a restaurant or shopping center or museum. Seasonal outings are offered including foliage rides, Holiday light viewing, and trips of all kinds in the surrounding communities. New activities such as Life Stories, Tech Support, a Blood Pressure clinic, and Flu and COVID Vaccine clinics have been added to their schedule. This alludes to what is possibly the best feature of the Gables - the plethora of fun, social activities that are available on a daily basis. Regular weekly activities include exercise programs such as chair yoga, exercise to music, strength and stretching, corn hole and bean bag toss. Residents can take advantage of challenging and brain enhancing activities include trivia, crossword, puzzles, and current events. A book group and well stocked library are available for use. The Gables organizes a range of options to be creative including flower arranging, painting with watercolors, and crafts such as hat making and wreath making. Game sessions include BINGO, board games, Mah Jong, cribbage, billiards, bridge, and checkers. Residents have a chance to test their luck with Pokeno. Entertainers and musicians use the main lobby and piano to serenade as well as encourage sing alongs. A therapy dog and pony visit the residents. Masses and non-denominational bible study are available as well. A theater on the main floor is used for regular movie nights and other events. Monthly birthday parties and weekly happy hours are held for those who want to chill with a nice glass of wine. And last but not least the key to all the wonderful features at the Gables is their dedicated and compassionate staff, who truly make an effort each and every day to provide a welcoming and caring environment to everyone here.

Not all angels reside in heaven many walk the earth. The…read moreGables in Winchester is a wonderful caring facility. My brother was there for 3 years. He was a quite person but he met so many wonderful people residents and staff that brought him out of his shell. Bingo, outside trips to restaurants, food shopping and trips to museums, musicals, and boat rides made his day. When he could no longer do activities, the staff was amazing helping him to get around and keeping his spirits up! We as a family had so much support, love, and caring from the staff we felt like family.

If I could give this facility negative stars, I would. In mid‑March, my mother fell and broke both…read moreof her tibias. I live in North Carolina and wanted her in the best rehab possible. The hospital told me this was the highest‑rated option, and I pushed hard to get her admitted. It is now one of my biggest regrets. From the moment she arrived, I received constant calls -- sometimes every hour -- of her crying hysterically. On her very first day, she called because she had accidentally used the bathroom on herself. With two broken legs, she couldn't get up and didn't even realize it had happened. Instead of helping her, the nurse aide yelled at her and accused her of doing it on purpose. Her roommate confirmed this. I reported it to management, and nothing was done. Soon after, she was placed on a bedpan and left sitting in her own waste for an hour. When I called the front desk to get someone to help her, staff went into her room only to tell her it "hadn't been an hour" and that she "needed a watch" if she wanted to tell time correctly. Again, her roommate confirmed this happened. Another incident: while changing my mother, a nurse pulled on the blanket so hard that she fell onto my mother's roommate. Later, when my mother politely said, "Please be careful, I don't want you to fall," that same nurse claimed she no longer felt "safe" around my mother and refused to care for her at all. I eventually drove 15 hours across the country to see my mother and scheduled a meeting with the case worker/social worker, PT, OT, and nursing staff. By the time I arrived, she had been there two weeks -- and had not received a single bath or shower. During the meeting, the case worker refused to look up from her computer, claiming she was "typing notes," though she was clearly just scrolling. Every concern we raised was dismissed. When I explained that staff were refusing to help my mother, I was told, "Well, she made the nurse uncomfortable." Apparently saying "Please be careful" is now grounds for withholding care. I asked why my mother had a Foley catheter. They said, "She wanted it." Since when is a patient's casual request enough to insert a catheter with no medical basis? I pointed out multiple errors in her chart -- including listing her as stage 4 kidney disease when she is stage 3, and failing to note her stage 4 liver failure. I was told I "misread it." I raised concerns about her worsening tremors and stutter and was told, "Oh, that's her medications, we'll just lower the dose." I also emphasized that I am her next of kin and healthcare POA, yet I had received zero communication. Even after I left, she stayed another month without a single update from staff. In the month and a half she was there, she received one bath. One. She repeatedly told staff that her incision didn't look right and that something felt like it was poking out of her left leg. She was ignored. We later learned that a screw in her leg is literally coming out -- and her incision sites are infected. On multiple occasions, I was on the phone with her when staff brought medications. She would ask if her pain medication was included, and they would say yes. She would check, and it wasn't. When she pointed it out, they would respond, "Oh, I need to see when you last had it." Shouldn't that be checked before handing out medications? My mother was repeatedly spoken to as if she were stupid. I had to remind them that she has worked in healthcare for over 30 years. Every time I filed a grievance, her treatment got slightly worse. Yet when I was physically present, staff tried to paint her as the problem. I know my mother -- she can be a handful -- but when multiple patients report the same issues, there is only one common denominator, and it is not her. I would not trust this facility to care for my sick dog, let alone my mother. I will never allow her to return here.

I have recommended Care one Willmington to several people. After having a few excellent stays for…read moremy Mother in law. a distant relatives Mother in law was just there and My cousin and her Husband were so grateful that I recommended care one to them. They asked me to send a review because they didn't know where to send it lol. Thank you Care one for having such caring staff and amazing Nurses and therapists.

My brother-in-law is in continuing care and my sister is in memory care at Brooksby. Sadly, she…read morewent into memory care on her birthday in August. I had asked my brother-in-law if he would like me to be his advocate. He thought that would be great and appreciated my suggestion. I live on the West Coast and of course Brooksby is on the East Coast. I knew that because of HEPA laws staff are not supposed to talk to family members without written permission or consent form. I called their case manager and my brother-in-law's nurse over 15 times in one week and left voice messages. NO ONE CALLED ME BACK! When I finally reached someone in the administration office, I explained the situation and asked if she would please call me back either way to let me know what's going on. I STILL have not heard from anyone. Although I live 3000 miles away, I am the closest relative that still has cognitive abilities. All three of my younger sisters have Alzheimer's. I was hospitalized with shortness of breath which doctors thought I had a heart attack on top of a bad case of bronchitis. The cardiologist performed a cardiac catheterization and told me that my heart was "great." He asked if I had been under stress and diagnosed me with broken heart syndrome due to the stress I had caused by the total lack of communication between Brooksby regarding my family members and myself. NO ONE YET HAS CALLED ME BACK! It's been about 4-6 weeks. My family pay an exorbitant amount of money and Brooksby cannot return a phone call? Family care is good healthcare. I would not recommend Brooksby to anyone considering putting themselves or a loved one in that facility.

This place is a Poncy scam! I payed to Erickson Living…read morethousands of dollars in the form of a deposit. Our decision to move Dad there was based upon their marketing which said further care was available should it be needed. Well, not so much. Dad fell and was transported to a local hospital which then transferred him to a nursing home. He is not receiving PT nor any of his basic needs met. I called Brooksby Village to have him moved to their short term rehabilitation. I was told 7/29 or 7/30 a bed would be available. Now I am being told a bed will not be available for weeks. Meanwhile, his monthly apartment rent of $2,800 has to be paid. To those looking at this facility RUN RUN RUN!!!!!!! They are a Poncy scam!

I don't have current info nor personal experience, but I have visited the property and can attest…read moreto its beauty. The location is fantastic. The staff was wonderful and should I live a little longer and not want the upkeep of a home, I hope the Davenport is still around. It's a very special place with a very special mission. To me it's a wonderful alternative to a "senior living" home if you're looking for an environment that's truly homey. Wish more people knew about it!

From the owner: The Home is set amid beautifully landscaped grounds conveniently located in downtown Malden, close…read moreto shops and bus routes. Since 1946, the Home has offered a caring, and luxurious lifestyle for retired residents of Malden. The Home is a non-profit charitable corporation operated by a Board of Trustees who work to provide a home where seniors live an elegant lifestyle in a happy, carefree and peaceful environment. the Administrator and a warm, caring staff provide freedom from everyday cares. Delicious homemade meals, activities and housekeeping services are provided. Ample parking is available for residents who maintain their own vehicles. Visiting family and friends are warmly welcomed. Guests are encouraged to maintain their outside activities and interests, and also to plan their club meetings at the Home.

everything!!! beautiful place but not enough people to take care of your loved ones! my mom went…read morethere and stayed in memory care in 3 rd floor saying she needed more care for thousands more! she got less care! Don't let them fool you about the more care line! they are very expensive! you will see the place and say wow. but the care is not what they tell you! I know this because i witnessed it myself by visiting my mom.. she would scream for help for hours! I will say the only one that seemed like she cared was a girl named sandra and doris... and when they weren't there it was horrible. i would have to drive down there and put her to bed! and the hospice team was cold and rude ! something i will never forget! i believe it was alcare hospice out of lynn mass!

Sunrise Assisted Living is a franchised senior living facility. There are several across the USA…read moreand they all look fairly similar. The ambiance is one of a Victorian mansion with pretty landscaping, porches, rocking chairs and pretty grounds to wander. The interior is warm with use of dark and medium woods, a grand staircase plus amenities such as a pub, dining room, lounging areas to socialize, exercise/tv room. It makes for a good impression during a site visit. The sales pitch is very good as you are told what you want to hear in how well your aging parent(s) will be taken cared of. The reality is a different story. The food is almost unpalatable and if you complain it falls on deaf ears. Actually deaf ears is what this location does best. The rooms are comfortable but every member of the staff has a key to get in but there is not method of tracking who enters the room and at what time. This is important since theft occurs and since there is no way to track who enters your room and when, the staff get away with it. The staff must be low paid and basically look at their job as a j-o-b with very little passion for what they are doing. My mother had her laundry done and it is supposed to be folded for her but on more than one occasion, the staff simply dumped it on her bed and left. I have visited her on a number of occasions and found her door literally open to the hallway with anyone having easy access to get in. Security is a joke as anyone can walk in, get on the elevators and do whatever. When a resident complains the staff, including the directors and managers, treat them as old people who don't know what theyre talking about. This place is simply not the best choice for assisted living. They romance you with the facility and tell you what you want to hear but living here is a different matter. We moved my mother out of here to another facility that really has their act together and she has never been happier.

Excellence in care! My mom thrived here on the memory care floor. The staff was super! The front…read moredesk great. Glad they got rid of Anitra the nurse. She was not good. This is where I would want to go, however at $10,000 who the hell could afford it. Hopefully I can stay at home till I die. Sorry staff, you are great but I can't afford to go there.

My mother, an active retired nurse, was finding herself bored and lonely living in a townhouse in…read moreNorwood. After being on a wait list for another independent facility in Milton, we decided to check out the Village at Duxbury. She moved in 6 months ago, and absolutely LOVES living here. Mom feels like she is living on a cruise ship, with so many activities to participate in and wonderful new friends. If your mature parent is bored, isolated or at times, lonely, please consider touring the Village, and see this outstanding place.

What an honor to post a review for an organisation that it's hard to say enough about. Although I…read morepost this review as an individual, I'll speak for my siblings as well. The five of us have had many discussions before and mostly after our mother chose to move into this exceptional facility. Right from the first visit mom felt as if this place could be her new home. Her coments were "homey" and "comfortable". And boy was she right. We were all pleased that she found a place where she would feel comfortable and relaxed. At 97, comfort was the best medicine for her final five years. That's right. This being the right place for her was a major reason she lived to 102. But it wasn't just the layout and character of the building, inside and out. It was the amazing staff. A staff who made her feel as though she was with family. Such an atmosphere of care and compassion. Taking care of her every need. Which made it very easy for her children to come and go. And we did. All through those final years we watched mom relax and mix with the community. She was happy and comfortable. Comfortable in her new home but just as comfortable with her new community. This facility works so well with so much individual attention, mom was able to be herself and enjoy time with the neighbors. Believe me this could not be the case in some of the other larger places she looked at. Mom's family, her kids, spent a good deal of time there and we had so many rewarding interactions with everyone of the staff members. Each with their own strength and every one of them with a cheerful approach. The five of us, along with our partners and children will be ever thankful to the wonderful staff, in every area, and the residents who treated mom like a sister. I know that each of us would highly recommend this organisation for anyone seeking indepent living arrangements for a loved one.

My very with it, 87 year old Mother moved up here from Florida, not for the weather, but to be near…read moreus in Winchester. We chose New Horizons at Choate in Woburn which is part of the Cummings Foundation. It is a non-profit facility for independent and assisted living. From the moment we walked in we knew this place was something special. It wasn't the fanciest or the biggest, but all the people were warm and welcoming. The place was "alive". My mother ended up spending 6 1/2 wonderful years at Choate. Even through the pandemic she was kept safe, fed and was visited by staff. She passed away suddenly on February 3, 2023 at age 93 1/2. The staff at Choate love working at the facility. Because of this they have amazingly real longevity. There are college students who help serve meals to earn college scholarships. There are ice cream socials and parties. The activities and games vary depending on the clientele at the moment. There is always Bingo, educational programs, music, art, movies and exercise classes. There are van trips to the local museums, sight-seeing and stores. If you have a car you may park it on-site free of charge. They have a hairdresser. They serve three amazing home cooked meals a day, and coffee, soda, wine, snacks are all included. My mother also played Bridge, joined the book club, played trivia, Scrabble, Poker and Texas hold-um. Because there are only 100 beds, the meals come out hot, and one always has a choice for meals. My mother was always impressed with the holiday meals, which often included huge cocktail shrimp, filet mignon and Limonchello cake. There is always great dessert! We share this review because we think New Horizon's at Choate is a top notch, five-star facility. Not a fancy place, but truly an environment filled with love, caring people and staff.

We had a luncheon with 12 of my mother-in-law's friends in a beautiful sunroom at The Residence at…read morePearl Street facility. The chef, Neil was friendly, knowledgeable and what a great cook! Our server Theo was unbelievable, friendly and polite, and an awesome server!! Together with the entire staff we had a wonderful experience!!! Our guests could not stop talking about how wonderful and beautiful this place was! Thank you so much for an unforgettable gathering!!! Nancy & Paul Crampton

My mother was there for two days and they lost her. She walked out of the alleged secured building…read moreand she was gone for two hours before anyone knew. Awful awful facility. Do not leave your loved ones in this place as they just do not care.