Buying an engagement ring is a big decision, but working w/Shirley at Brilliant Earth made it easy. She was prepared and showed me exactly what I was looking for (plus variations). And even tho I changed on my mind on some design decisions after the visit, Shirley showed great adaptability and put together what I eventually purchased. Overall a very positive experience. Chocolates + water in the waiting area were also a nice plus read more

We had a great experience at Brilliant Earth. Our consultant, Christianna, was fantastic. She was very knowledgeable and methodological in setting out our options as to engagement rings, which helped what we previously had viewed an as overwhelming process. She was very attentive to aspects of the ring we did/did not like, and provided additional options and suggestions based on our feedback. Overall, we left feeling much more confident about the whole process, which we were very grateful for. read more

DO NOT BUY THE TENNIS BRACELET from BE. There is a manufactureing defect that cause the very fragile bracelet to break. I had 2 different bracelets break. The first time i was able to retrieve the bracelet and they exchanged it for a new one, acknowledging the defect, and assuring me the defect had been fixed. The new one broke after 3 days of wearing except i couldn't retrieve the bracelet, and they will not replace it even thought they recognized there is a problem with the product. They wrote: " We understand how disappointing it must be to encounter the same flaw again, especially after it was previously addressed. " but they will not accept to replace it! This company has poor customer service and is dishonest read more

I had such a great experience at Brilliant Earth! I arrived with my boyfriend, and we were warmly greeted at the entrance and offered water and chocolate while we waited for our scheduled appointment. Once our appointment time came, our jewelry consultant, Christianna, greeted us and made us feel comfortable. She took the time to get to know us as a couple and asked questions about what I was interested in. We were there looking for engagement rings, and we also took a look at the wedding bands while we were there. This was our first experience going to a company for a consultation and trying on rings, and I couldn't have asked for a better first-time experience. Christianna measured my ring finger and then allowed me to try on a variety of rings from their showroom. It gave me so much clarity on what style I liked/didn't like. She even measured my boyfriend's ring finger and allowed him to try on a ring he had liked. Christianna was very knowledgeable. She gave us a breakdown of the 4 C's and then gave me options of carat sizes of the diamond that I liked the most, along with different cuts, colors, and clarity. At the end, I was able to pick which one I liked the most. She explained the next steps and sent an email with the exact details of the rings and how to move forward with ordering them if that's what we decide to do. Another thing I could appreciate about Christianna is that she was not pushy at all! Pushy consultants of any kind turn me off. I expressed that I was looking around at other places, and she respected that. She's able to sell without being pushy, and I absolutely loved that because it makes me want to do business with the company even more. Thank you so much, Brilliant Earth and Christianna! read more

Ordering and getting the ring was a very pleasant experience, and I give a lot of credit to our consultant, Tajani. She was helpful and very knowledgeable through that process. Then the nightmares began after we dropped the ring back off to get resized (it was just a quarter-size off). We were originally told it would take 2-3 weeks to have it resized and shipped back, which would have been fine. There was no communication from Brilliant Earth until we inquired after 2.5 weeks, at which time we were told it would ship out in 2-3 days. Four days later, I received an email stating that the ring needed to be completely remade, which left me confused as to why just days before we were told it would be shipping out. Gave me the sense that no one had even looked at the ring until we reached out. After that, getting in contact with a Brilliant Earth manager over the phone was abysmal - we would be told a manager would reach out in 24 hours, then a call wouldn't come until 7:30pm the next day. And if I happened to miss the call due to the odd timing, but tried to call back immediately, I would be told no managers were available. Getting answers as to when we would be getting the ring back was a near-impossible task, and we were repeatedly misled again. After Brilliant Earth kept the ring for 6 weeks in all, we finally got it back, with little more than some apologies and what was described as a "modest" discount off a future purchase (which felt a bit insulting, and no further details were given). Overall, the ring itself is great and what we were looking for, but this may have been the worst customer service I have ever experienced. As of now, I would strongly suggest others shop elsewhere, because if anything needs to get addressed with the ring and you have to send it in, you might never get it back without plenty of persistence and patience. read more

This business will lie and ghost you. 1. promised discount to returning customer was not granted 2. We waited 1 month for showroom appointment in New York City. They still didn't have any of the rings we picked on a website for this appointment. 3. The sizes they offer on website are not accurate. We picked 4.25 in showroom, the website has only 4.5. 4. We were promised our rings before the wedding. Over a month past they still didn't send a tracking number. 5. We were offered to loan the rings from their showroom. Upon arrival we waited extra hour, staff member didn't seem to know the reason of my visit. After all they had no rings that would look even close to what we picked. They had only 1 size of each ring: for her it was twice bigger, for him it was small. We had to decline the offer because they didn't look like wedding bands at all (more like rings to determine the finger size) and mainly because they didn't fit us. When I sent them an email they ignored me. I sent them another email AND THEY OFFERED US TO COME TO THE SHOWROOM AGAIN AT DAY OF OUR WEDDING. I still can't understand why the rings weren't ready for scheduled loan-appointment. Wedding day is stressful enough to try our chances with Brilliant Earth 6. Their custom relations manager Sara promised the rings to be delivered sep.19. No tracking info was provided. A MONTH PAST AFTER OUR ORDER IT WASNT EVEN SHIPPED. No tracking info, their reps on a phone are always lying and completely ghosting you by email Save yourself time, shop somewhere else read more

Brilliant Earth - Originally promised and confirmed delivery date - Jewelry Near Me - New York City, New York

Very broad selection of wedding bands and engagement rings for both genders! The prices are very adjustable according to your selection of preferences for the diamond size, band material, engravings, etc. I ordered my wedding ring, my husband's band, my cousin's ring all over here! Service was impeccable with weekly email updates on when to expect the ring and pick-up instructions. Overall very well-organized and friendly place read more

Brilliant Earth - Jewelry Near Me - New York City, New York

I feel very lucky to live near a Brilliant Earth showroom! I was apprehensive about buying my engagement ring online a few years ago, so when Brilliant Earth opened a store in NYC, I was ecstatic! I got the ring I wanted AND now I can get help in person. I have a pretty fragile ring, so I've had to bring it in twice. I did this once via online and once at the NYC store. I loved being able to drop my ring off to a real person and have my questions answered. The staff I worked with were very helpful and they answered all of my questions thoroughly. I thought the process of coming in for a repair was very straightforward as well. Highly recommend! read more

I had a really great experience when I visited the Flatiron location in NYC this past weekend! My boyfriend and I had an appointment scheduled and although it was pretty crowded, everything ran on time perfectly! Because I filled out details in the questionnaire before visiting the showroom, Mya had everything ready for me. She was very patient with my indecisiveness and offered me a lot of really great options of engagement ring settings/bands. She worked within our budget and was very informative! Overall, really nice experience and would recommend. Excited to see how my future engagement ring turns out! read more

The staff here are always friendly and helpful. My second experience with Kristina at the Flatiron location was amazing. My fiancée and I found beautiful bands for our wedding. Brilliant Earth overall brings great value to the market with a wide array of choices with pricing to match. read more

Brilliant Earth - Jewelry Near Me - New York City, New York

Vanessa was great, we walked in confused and her patience and guidance helped us go from confused and overwhelmed to confident and giving us knowledge of what we wanted. read more

We had an appointment with Kristina and she was fantastic! We went in with no information, and she really helped us narrow down what we were looking for in terms of setting, cut, clarity, etc. She was also easy and fun to work with and made the whole experience very pleasant. There was a wide selection as well that gave us a great sense of what was available read more

My friend and I visited the showroom on a Saturday to look at engagement rings. I made an appointment about a month in advance on the website. We were helped by Brianna, who was extremely knowledgeable. She helped me find exactly what band I wanted and patiently described the four C's. She showed me all the different ring types and sent me links to the rings I liked after our appointment for reference. I've recommended this showroom to all of my friends who are talking about getting engaged! read more

Kristina P made wedding band shopping so fun and exciting. She recommended great styles and was super informative about rings and ring care. My fiance and I are both in love with the rings we got from here! read more

My fiancé went here for my wedding ring and I am obsessed! The quality is amazing and the customer service with re-sizing etc was great. Everyone at the NYC flatiron location has been so friendly and helpful. We decided to get our wedding bands from the Brilliant Earth showroom as well. I definitely recommend Brilliant Earth, and have nothing but great things to say about this showroom in particular!! read more

Brilliant Earth - My engagement ring and wedding bands - Jewelry Near Me - New York City, New York

I've been a couple of times to help my future brother-in-law pick out my sister's engagement ring and again with my sister to get her wedding rings. Kristina worked with us both times and she was wonderful. She is warm and friendly to help you feel at ease and very patient answering a lot of questions and creative in how to help us think through different ring options. I would highly recommend her and will definitely go back! read more

Steven at the Manhattan showroom was so incredibly helpful and amazing when choosing my engagement ring! He had lots of options to show us and brought out examples of diamonds so we could see sizing in real life (not just cgi renditions). He explained the different types of diamonds so well (something I had been struggling to do with my fiancé). He went over pricing and payment plans with us and was super accommodating. It was a warm and special experience that we will always remember- I'm so glad we chose to go in the showroom and work with someone as lovely as him rather than ordering online. He matched our energy perfectly! read more

The experience at Brilliant Earth was fabulous I made an appointment to see the Jane Goodall collection as a gift for my best friend I appreciated the appointment. it made it easy to schedule my calendar I also appreciated the No Pressure or sales pitch. Beautiful space and showroom. Everyone was kind and professional Mya made the experience such a pleasure. No doubt she will be part of the story of my friends gift from the Jane Goodall collection at Brillliante Earth Thank you. read more

I am more knowledgeable about diamond. Their show room has a wide selection to choose from. The service was excellent with no pressure make an initial decision. Best of all I'm looking at valuable rings from guilt free production. read more

Great place to get your jewelry at a very good and competitive price. I ordered both my engagement and wedding rings for my Fiancée here. Staff were friendly and gave many options at different price ranges. read more

My fiancé and I had a great experience at Brilliant Earth. Christianna reached out to us prior to our appointment if we had any questions and was so helpful during the appointment. We only had vague ideas for what we were looking for and she knew exactly what to show us and was very knowledgable about what might work best for us given our lifestyles and preferences. She was also very nice and made it a fun experience! read more

Stevan helped us with our initial engagement ring consultation and was very helpful, knowledgeable, and catered to what we had in mind while providing suggestions for some things we may not have considered. We had a fantastic experience! read more

My fiance and I had a great time shopping at Brillant Earth with Shirley for our wedding bands! The entire appointment was so seamless and easy. I made an appointment beforehand and we were helped right away as we arrived. Working with Shirley was so pleasant and stress free! She took a couple minutes at the beginning to learn what we were looking for and then we headed to the jewelry cases to start shopping. Shirley did not make us fell pressured at all during the shopping experience and I cannot express what a joy she was to work with. We tried on a lot of options and she was completely honest with us throughout the entire appointment and made our time at Brilliant earth so much fun! My fiance even enjoyed the appointment and that's a lot coming from someone who is often hard to shop with :) read more

We went to the NYC Flatiron location and Mya was absolutely wonderful! She listened to our likes and dislikes and curated a great selection of styles. Her attention to detail and calm demeanor made our experience a great one. read more

My boyfriend and I had our first ever ring shopping appointment at the NYC showroom on July 27th, and it went really well. The showroom was very intimate and not as overwhelming as I expected. Our ring consultant Deniz Sali was absolutely amazing. She really took the time to get to know me and my vision of my dream ring. She took us over to the showroom cases and was so informative on the different details of diamonds and settings, and was so patient while I tried on so many settings haha! I had a couple questions after our appointment and she was very quick to respond and help me out. Overall it was a great experience, and I would definitely come back and ask for her when looking for a wedding ring in the future! read more

Great showroom. Feels upscale and the service was timely and very professional. Would not hesitate to go here again to pick something up or just browse. read more

Purchased a ring from them and they sent the wrong size after going to two separate appointments to determine the model and size; went back to the Williamsburg store to return the ring and was treated terribly by the sales representative, they tried to convince me to send it to readjust the ring, when I asked if that would be guaranteed, they said no and once a change has been made the ring is mine and nothing to do about it, so I went ahead and returned that ring; placed a second order for the ring again, hoping I'll Get the right ring and size, they have moved the delivery date 4 times, last delivery that they offered was August 1 2023 and didn't make it to that date, the representative on the phone told me The ring was at the Williamsburg store and the manager following my case told me the ring is in transit and don't know when it will delivered, today I called for a cancellation and refund and they are telling me that with no ring in store they can't do any of those and will contact me to see what is the option, I just placed a fraudulent charge on my Amex for this purchase and attached all the emails with the dates being changed constantly, today one month later from The second purchase, I already paid the card with the charge, I don't have a ring and they are fighting the return even tho I never even got a ring! Please please please go read reviews and videos of this company before getting anything from them! I did it after the fact and see so many issues with this company it's incredible they are doing this, claiming to be a high end jewelry place! Not to mention it's engagement and weddings rings that we all have set dates for!!!! read more

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Love love love all my finished jewelry Slowly adding to my gem collection, Brilliant Earth has an amazing assortment of the most beautiful gemstones. I love checking every week to see what new stones they have added!! read more

8 month old ring already turned yellow multiple times, all they offer is a cleaning and then it's right back to being yellow. Horrible quality rings. Tarnish very quickly. White gold should not have to be cleaned this much. It's been 2 months, and the ring is already starting to turn back to the tarnished look. This is unacceptable. We have kept the ring away from everything that can get it to turn colors. Taking it off for every shower, not using hand sanitizer, she's not even washing her hands with it on. They will not give a refund since it is after 30 days, so just be mindful, they only have to make the ring last 31 days to keep themselves in the clear. Which they do by not putting enough anto tarnisher on. Again, STAY AWAY at all costs. Jerry from customer service Operator: 7042 did not have the capability to transfer calls or know who the supervisor on duty was and said they might not be back for the night. That is not the kind of establishment that should be getting your hard earned money for an engagement ring. A 24/7 call center should have someone from upper management on at all time to help with issues that regular support roles are unable to fulfill. At the end of the call he informed me that no supervisors are currently working. This should be looked into. UPDATE: Darline Ba****is has been helping me, she offered to replace the band and downgrade to a platinum band with a $400 refund and a pair of diamond ear rings (AS LONG AS I REMOVED MY NEGATIVE REVIEW). Three weeks later, we have the new band but are still waiting for the refund, and the pair of ear rings. They fail to follow through on their promises, offer horrible customer service (takes 4 calls to get an answer), and offer shotty products that they know you'll need to replace every couple of months. They do not return calls and will tell you anything over the phone to get you to take your review off of google. Second update: They downgraded us and gave us a new "platinum" band and a refund on the difference of the band (which they said they don't do for anyone but Darline Ba****is made an exception for us). Now the new band popped off of the prongs without hitting anything, and taking extra precautions on keeping it protected and clean.They replaced the prongs, because IT WASNT SET CORRECTLY WHEN IT WAS MADE! STAY AWAY, HORRIBLE SERVICE AND PRODUCTS! read more

Brilliant Earth - Jewelry Near Me - New York City, New York

My fiancé and I got our engagement rings and wedding bands at the NYC showroom recently. Fantastic customer service, Mary and Julie were so helpful and knowledgeable and everyone at the showroom was so friendly and welcoming. Would 100% recommend Brilliant Earth. read more

My Fiancé and I had an exceptional experience at Brilliant Earth, thanks to Christina's assistance. She listened attentively, offered insightful recommendations, and created a relaxed, enjoyable atmosphere. We had so much fun and I ended up finding my dream wedding band! read more

Me and my finance made an appointment with brilliant earth and saw the rings we liked at the show room, as wedding gift my mom decided to purchase the ring for me she applied for the BE Wells Fargo card and got approved, we ordered the ring and it was confirmed, next day they sent us an email with a link and asked us to upload a photo of ID or passport which we did and they sent us an email saying they received it. 2 days after that we got an email saying they need a school or work email for more verification, my mom is a retired nurse so she's not in school nor working. We called BE and spoke to a representative and explained the situation he said that's not a problem and most likely they won't require anything else since they received a picture of her ID back and front, we offered to upload a photo of her passport or any other proof of verification they need, he said it's not necessary and we should receive an email within 24 hours to let us know the next steps. We got an email the next day saying " that we were unable to accept your form of payment and they would need the payment either through PayPal or to wire them the money" noted that my mom was already approved for the BE credit card and can only be used to purchase from them other than that there was no point in applying for that card. We called back customer service to ask them like what's going on and the representative was like oh I don't know any additional information and we asked if there was someone who we could speak to about this and he was like you can just send an email. So after waisting our time going to the show room and they even charge extra for engraving all other places are free!, and a week of emails back and forth, and getting a credit card that we can't even use except for BE they just waisted our time and gave us a run around about payment methods all for nothing. I have never heard of a company asking someone to pay by bank wire tbh. Went to another jewelry store saw the exact ring I like at the show room and was even better quality and it took 10 minutes to place my order and purchase it. I'm sure people had good experience, and I'm not saying anything bad about the employers the person who helped us in the show room was nice and really helpful, but as a company they are ridiculous. read more

Brilliant Earth - Verification. - Jewelry Near Me - New York City, New York

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My stepson and I came here for an appointment with Kristina to look at engagement rings for myself. It was a fabulous appointment. Kristina was so patient and explained everything throughly to me. Ring shopping can be overwhelming but her patience and kindness helped me find the ring of my dreams. They have a great selection of rings in the store. I am visual person and need to see the ring on my hand before making the big purchase. So wanted to say thanks again to Kristina and the staff at Brilliant Earth! Cheers! read more

Christianna was amazing and super helpful. Had a very educational experience and was able to help narrow down my choices in what I wanted in an engagement ring. read more

When I started my engagement ring search, I was overwhelmed with where to start or what I was looking for. Thankfully the internet has revolutionized the buyers market; but again, online selection is daunting. After much browsing, I decided to work with Brilliant Earth based on their section of engagement ring setting styles (my fiance is very much into nature ie: plants, flowers, etc...). The creativity of their settings are both diverse and unique, and their diamond selection is comparable to other big name companies. After opening the line of communication with BE via phone and the online messaging platform, their staff was very responsive, and understanding to my needs and questions. I decided to take a trip into the city at their NY showroom because I wanted to physically see what these settings looked/ felt like, and also wanting this process to be engaging in itself. Weeks prior to my appointment I contacted customer service multiple times making several requests to have all of the settings (and even specific diamonds) present for my appointment. I am happy to say all of my requests were met and walking into the showroom was such a wonderful experience! The showroom itself was beautifully set up. Open, spacious, warm and welcoming. Mary (my sales representative) was kind, knowledgeable and engaging. Working with her was delightful and she was very patient with all of my questions. My appointment ended with making the decision to invest in the experience and I ended my search for the perfect engagement ring on the day of my appointment! Few suggestions to those considering BE... 1. If choosing to go into the store, I suggest going during less busy hours (weekdays/ early afternoon). My appointment was on a Wednesday at 1pm and I had the entire showroom to myself! 2. Somewhat obvious, but do your research! I spent months watching videos, reading blogs and company reviews to ensure my decision was based on knowledge, rather than online shopping options. 3. Dont be afraid to ask questions! Even the simplest questions I had, I asked... Its a huge investment, and remember you are the consumer! BE was very helpful, considerate, and dedicated throughout the entire process. read more

The show room in New York was very helpful! I've been shopping for an engagement ring, and this store allowed me to look at different gems, cuts, and ring styles, and see what I actually liked the look of before purchasing the ring! An extremely helpful first stop on the search for an engagement or wedding ring! read more

Extremely disappointed in Brillian Earth. Worst Customer Service I have ever experienced, and extremely poor communication to us about any issues that production might be having. Returned both my rings. Extremely broken hearted! The customer service reps were all nice, but ineffective. Nothing they said they would do ever happened, and when we escalated to manager it would take 24-48 for anyone to get back to you, IF they ever got back to you at all. They failed to deliver my engagement on time (missing delivery date multiple times), which caused my fiancee to use a "fake ring" for proposal and our engagement photos. Then when I went to change my setting and purchase a second ring, it took 12 wks and 2 days to complete, after promising completion in 3 wks. Extremely expensive purchase to not be treated with respect. Never a sense of urgency. Never a sense of how important these moments are for a couples. Returned my purchases and would never recommend Brilliant Earth to anyone. read more

If I could give this company no stars I would. Avoid at all costs. After a litany of errors on their end I am left without a wedding ring for my husband-to-be on our wedding day. Appalling customer service, conflicting information at every turn and no desire to make it right. Hugely disappointing all round. read more

This is a garbage operation. I placed an order for expedited delivery, which was to be delivered on a Friday based upon written confirmaion of the web site order process. The next day after the shipping cut off time they ask me for an email confirm for order verification, so I verify it and then they want to make a charge to the card to verify which could take hours or until two to three days. All said and done the product is slated now to come next week on a Tuesday, which is egregious given their guarantee in writing it will arrive on the expected delivery date. There is no notice that validation may be needed, there is no notice that delivery dates are "estimated". Nothing. This is a jewelry gift for a birthday and now that birthday is ruined. Good job idiots! Update next day: Contacted this business and they twice assured that certain items can be purchased at the retail locations. Asked two different representatives over the phone to confirm these items are ABSOLUTELY in stock and was told yes it was confirmed with the retail stores. Went to store location and made an appointment and of course, it is not in stock. Wasted 3 hours of driving and $100 in tolls just to try to purchase a $350 birthday gift. The company phone manager also specified later that in fact there is no stock of the item anywhere and it must be purchased online, which already delayed the situation for a week and ruined a birthday for someone because they had no gift. Worse, they claim the appointment at a showroom is just for identifying an item so it can be stocked in order to later pick it up. Outrageous. The item stock should be real time to all employees via dynamic stock intranet access, and should be in store for purchases and if this is not the case it should be crystal clear from the online appointment scheduler tool. This company is a perfect example of why academics from Ivy League schools are the absolute worst choice to operate a corporation, because they are book smart and otherwise absolutely clueless without any common sense or real life experience getting real things done. I don't care how good the idea is, get someone who knows how to run a business and has the ability to reason and think. This company is publicly traded, well-funded and operating since 2005 and yet they STILL do not have a well-functioning website, or systemization rules for their business. There is no excuse for this. An absolute joke. I have built systems for major brands, built their entire showrooms and retail international deployments from the ground up and I have never seen such a poor system. read more

Disappointed with the outcome. Three days before our engagement ring delivery due date my fiancé was contacted by the Customer Experience Manager letting us know that the ring we ordered would cost an additional $2,000+ more due to it being a custom ring, which was not the case. A few weeks prior, at the Brilliant Earth NYC showroom, we ordered a ring that was listed on their website and paid an additional fee for natural side stone diamonds. We were not willing to pay more for a ring that was not custom made, so we then cancelled the order. My fiancé was later contacted by the NYC assistant store manager to let us know that we were given the wrong information and that our ring was NOT a custom ring. At this point we had received our credit, wanted to end the awful confusion we experienced and went elsewhere for our ring. Needless to say, we had to show up to our own engagement party with no ring but a story to tell to our guests. Only reason I am giving this a 2 star and not a 1 star rating is because of Shirley who assisted us in choosing a ring, she was very lovely to work with. read more