Bottom line up front. Matthew is amazing and you should hire him…read more You know how you get a vibe that someone is going to be great to work with? That is Maximum Security Services. I felt very comfortable having security doorbell, camera and motion detector light sent directly to him. He installed it while I was out of town. Communication was fantastic and it wasn't the easiest job without me being there. My Nest doorbell and motion detector lights were installed perfectly. Thank you Matthew. You will be my first call for all my security camera and motion detector light installs.

I needed cameras serviced in Safety Harbor. MATT was very helpful! He came out right away and fixed…read moreme up with professionalism and was very helpful in getting new feeling safe again...

I had an extremely disappointing experience with Vivint and would strongly advise others to think…read moretwice before signing up. From the very beginning, their sales tactics were pushy and unprofessional. The salesperson was more focused on closing a deal than actually listening to my needs or explaining the system honestly. It felt rushed, misleading, and uncomfortable. Once installed, the issues only got worse. The products are wildly overpriced for what you get, and the customer service is even worse. Trying to get help or accountability from their team was frustrating and unproductive. The most concerning part of my experience was when an unauthorized individual was able to enter my home and invade my privacy using the very equipment Vivint installed. This is completely unacceptable for a company that claims to provide security. When I raised this serious issue, the senior representative I spoke with after 8 hours on the phone with employees that refused to transfer me or provide employee IDs, showed little to no concern. The response? A half-assed apology and no real action taken to address what happened. That was the final straw for me. I canceled my service and couldn't be happier to be done with them. If you value your safety, privacy, and money--beware and steer clear. This company is more interested in profits than protecting its customers. *Lawsuit incoming*

A sales Rep (Jacob Myman) came to my house about 6 months ago and did his sales pitch very well, I…read morepurchased the system. But not before stating I was a renter and would soon be moving. Jacob assured me it was "no problem, we will send a technician out to remove and install at new location. I called in October stating I needed a technician to come remove and install, the lady then told me it would $149 for each. I about lost my crap (oh wait i did lose it). I contacted Jacob and he again assured me he would have those fees removed and have an appt scheduled. Again, the ball was dropped and I was never contacted again. I finally called to request the removal, which was scheduled for October 31 sometime between 4-8. At 3:00 I get a call from Cameron, service tech asking if I was home, I was not expecting to be home until 4 and told him so. He said he would go to his next appointment in New Port Richey and would keep me posted. Again, never heard from him, I called Vivint only to be told they could not send a anyone out ( this was just after 7pm on my last day at the address and would no longer have access to this house). They kept repeating they could schedule another appointment, I repeated over and over again I NO LONGER HAVE ACCESS TO THIS PROPERTY. They did not care. Again, Cameron reached out to me and said he would be there the next evening and I contacted the landlord to meet him there. Never heard back yet again!!!!! Extremely disappointing to pay for something I do not have. Yours truly, Sheri T

NEVER DO BUSINESS WITH THEM…read more Horrible business and management. Took advantage of my 22-year old daughter staying in her first apartment and didn't know how to protect herself or read the contract. Also, the perks they gave her to sign were (intentionally) worthless but made it look like they were giving her a good deal. Signed a 5-year, rigged contract that will cost her THOUSANDS! She can't get out of the contract. Meanwhile, they want to charge $350 an hour for another daughter who needs a small adjustment to a water sensor. Acquired by another company that only values profits? NEVER DO BUSINESS WITH THEM.

I would give them no stars if I could. i have been a loyal customer for 13 years. I had to walk…read moreaway as a customer because I haven't had an alarm for almost a month and I keep taking days off and they cancel their installation appoints twice now. Not like they were when glee got the system. What a disappointment. Have to start looking for a new company. .

Synergy was great to deal with. This was my second built home and they did everything that we asked…read moreof them. The service was great and the communication was non stop. Love my new Alarm system. I'm still not done, they are going to install a theater system for me. I would highly recommend Synergy. Go see Howard Entel, he is very knowledgeable about all there equipment and will get you going in the right direction. Thanks A.Rodriguez

Our contact was Glenn and his essential qualities of an effective salesman are: (1) personality (2)…read morecheerful disposition (3) mental ingredients (4) courtesy (5) patience and perseverance and (6) complete knowledge about the self, product, company and the customer! Synergy is a amazing and fabulous company. We are so happy with the complete one stop for all our needs for our new home.

I wanted to take a moment to recognize Lu for her outstanding customer service. I had been waiting…read moreon some work to be completed for quite some time, and she took the time to listen to my concerns and make sure I was connected with the right people to get the issue resolved. What really stood out was that every time I called, she remembered my name and was always professional, friendly, and willing to help. It's rare to find someone who provides that level of personalized service. We often hear about negative experiences, but it's just as important to acknowledge the positive ones. Lu went above and beyond, and I truly appreciate all of her assistance. Thank you, Lu!

I came with issues of a file cabinet lock with a broken-off key inside, and a e-bike battery case…read morelock. They extracted the broken key in under a minute, and advised me on alternatives for the bike battery case. I have been here before, and will return. They have good counter service. I have not used their home service.

Amazing family owned company that's been serving Tampa Bay for decades. Awesome service and great…read morevalue for the price. I would highly recommend to anyone looking for audio/video, security, and networking solutions for your home! I believe they also do commercial.

I just had a very positive experience with Sheppard Security. I had have been a customer of theirs…read morefor 10 years. Three years ago I lost my husband of almost 58 years. I live in a single family home. I am 82 year old and handicapped. After my husband's passing I had Sheppard Security install a camera near my front door as I was getting groceries delivered but they would not always ring my doorbell as I instructed in my delivery instructions. Also, sometimes I had strangers come to my house. Last Sunday at 6:30 P.M. I had two men come to my door but I did not recognize them so I did not answer my door. They started walking back and forth and keep ringing my doorbell. Then they went to my hose in front of my master bedroom window and turn it on. At that point I called 911. I spoke to an officer and told him of my situation and he said he would send an Officer to my home. Meanwhile one man stayed in front of my home and I lost sight of the other man. They had a SUV parked in front of my home with both passenger doors open and the hatch open. They were here for at least 20 minutes and I asked the officer on the phone at 911 when somebody was going to help me. He then told me that nobody could come because they were taking care of more serious problems then mine. Those two men were here at least 40 minutes. They finally left. On Monday I called Sheppard Security and talked to Joe their IT man. I told Joe I would like to have 4 more cameras installed around my home. On Sunday I was really scared because I could not tell where the second man was during the time they were here. I spoke to Jim the owner of Sheppard Security on Wednesday and he told me that the Cameras had been ordered and that he would make sure that the Cameras would be installed quickly. Friday morning Joe and another technician came and up dated my old camera and installed 4 new Cameras. They worked quickly and made sure that all five cameras were wired in and adjusted them so that I can see the 4 sides of my home. They also made sure that everything was clean after installing all of the new wiring. They were here for several hours. If I could I would give Sheppard Security, Jim the owner and Joe and the other Technician 20 stars. In this day and age it is nice to find a Company and their staff who takes pride in their workmanship and treats their customers with respect. They make you feel they have your back and that you are important to them. I think you can only get this kind of service from a family owned company.

Carl has done our AV upgrades for years now. We recently moved and Carl handled all my electronics…read moreprojects - security system, hanging TVs, surround sound... all of the things. I'm so thankful to have him as a resource. He is always on time, extremely thorough, very careful and tidy, and knows his stuff. He's super honest and straightforward- I've wanted to buy items that he talked me out of if they are redundant or not necessary, saving me money. And he's just a really nice guy. I can't recommend him enough.

Carl is amazing! Plain and simple. The guy gets it done! He comes in a van full of supplies and get…read morethe job done. He came by for two service calls. One to install a 75" TV on a mount and hiding the wires behind the wall and to mount my 2 Sonos speakers in corners of our house. He came back a few days later to install a Sonos sound bar. Here's an example how he's good and thinks out of the box. I bought the suggested Sonos sound bar mount but he suggested using his since the sound bar can move with the TV once we swivel it. If he used the Sonos mount, it was stay on the wall. He also suggested using the supplied HDMI cord Sonos supplied versus the 3rd party I got from Amazon. He's amazing, efficient and I hope we can use him in the future! Thanks Carl!

Great experience with Tony today repairing my home alarm system. Work quality was excellent and…read morevalue paid was very reasonable.. Give him a try you won't be disappointed.

From the owner: At Linked Alarm, we protect what matters most with the same care we’d give our own homes and…read moreworkplaces. From commercial fire‑alarm installs to smart security cameras, access control, and structured cabling, every project is handled by certified technicians who listen first and deliver rock‑solid results.

The camera and alarm installation was smooth. Great communication and answered all of my question…read more Highly recommend

Scammy and deceptive. Jodennis and his crew showed up at our door unsolicited telling us…read moreimmediately that he wasn't trying to sell us something (he was). They are NOT directly with ADT. They are a third party. We recently purchased our home. He said that our real estate company paid for the installation and the equipment. Our realtor had no idea about this deal, when we later asked them about it. He got us on the hook for a 36-month contract and was rushing to get a technician out to do the install the same day. After looking at the contract and seeing some inconsistencies that set off red flags, as well as poor online reviews, we decided to cancel. The number listed on the contract to cancel sent us to ADT and they couldn't help us. We got back in contact with the dealer and were able to cancel, but they did not send the cancellation in writing (another red flag). Overall, it was a shady experience and we are glad we cancelled before we owed a ton of money. DO NOT LET THESE PEOPLE IN YOUR HOME.