Timothy was extremely helpful. He worked with me every step of the way, through my purchase. He explained product details to me and also provided an expert opinion on items I was interested in. Brioni is the best quality and brand on the market and Timothy's service is just the same. Thank you, Timothy and thank you, Brioni. -Paulo read more

I've recently had a very bad experience with Brioni in Beverly Hills. I've been a loyal customer for many years at the Brioni stores in London and Milan and never had such poor customer service. I called in advance to see if my trousers could be taken in for adjustment and ready for pickup in 5 days for an important event. Not an unreasonable turnaround time for most tailors, but I wanted to ask to be sure. They said no problem. Of course, when I bring in the trousers, they act as though it would be impossible to adjust them in time. After explaining my surprise based on our previous conversation, eventually they agree to do so. I tried to check in during the week to make sure they'd be ready for pickup and was spoken to very rudely on the phone by associates who refused to answer basic questions and gave very short robotic answers to get me off the phone rather than speaking to me like a human being. I was treated like a nuisance rather than a customer. Eventually I get it confirmed they will have the trousers ready but they have decided to add on an additional $100 fee for their troubles. This had never been discussed beforehand and was added onto the bill inexplicably in the middle of service. And finally when I go to pick up the trousers, they are still covered in chalk dust and presented very unprofessionally. Given how much I pay for these suits, they should prioritize customer service much more than this. It has been pulling teeth every step of the way for basic requests or to be treated respectfully. If I do any more business with Brioni, it will surely be in their locations in Europe which is a shame given I spend most of my time in LA. read more

I just had to write something to balance the other single lone review. Really, he should thank that salesperson for waving him off the wrong suit. You get great service at places like this by acting like you expect great service - just like you expect water from a faucet. Acting normal confuses the staff and makes them question why they should help you. If you don't have a closet full of great suits, then you won't notice the quality difference between a Brioni and a Canali suit. The quality difference may be something like 5%, thought the cost difference is around 100%. If that doesn't make sense to you, don't go to this store - congratulations, you are sane. But for the insane, perhaps if only temporarily, this is a nice store. Obviously. read more

I'm going to say I'm a big fan of Brioni. Shirts are around $500, which is more expensive than a custom made shirt. But, the customers here are probably not concerned with price at all. Although, I'm not one of those baller clients, I love how a Brioni shirt fits on me. There are only a couple sales people at the Rodeo store at any given time. And, they are extremely helpful, once you get to know them. One time, I brought in my brother's dog to the store, and the sales person watched and entertained him (the dog) for me while I tried on clothes. This isn't a department store, so the sales people are going to have their regular customers. So, don't be put off if you a ton of people aren't all over you. If you've got some room on your credit card, try buying a Brioni shirt and tie (I'm partial to their solids). There's a salesman by the name of Shane, who I think is a pretty cool guy. I can vouch for him. read more

Great service. Very kind and well informed. I've been to this store a few times and they always remember me. They do not put any pressure on you to buy, they are just excited to talk about how great the products are. I recommend this location. Ask for Sheila as she is who I usually work with to put an outfit together. read more

Quite possibly my favorite store on the street! The sales staff is always welcoming and very professional! Sheila is my all time favorite. I love the relaxed atmosphere and how knowledgeable everybody is. Truly a great display of teamwork read more

Brioni Beverly Hills - Men's Clothing Near Me - Beverly Hills, California

With what I do for a living I have to wear a suit pretty much 6 days a week, while I consider my self a fairly well dressed gentlemen, I tend to look for the best value in clothing rather than simply just the best. For some reason or another business has been booming and I find my self having to deal with bigger and better clients and It has been "suggested" to me by my superiors to look into upgrading to a few better quality suits. The thing is, I usually wear Joseph Abboud and Nordstroms brand suits that I buy at the rack and for all intents and purposes I always thought these were pretty nice. Apparently they are not... according to the so called "image consultants" my boss brings in regularly. He looked over my suit and pointed out about 20 things that show to the astute observer that I am wearing a cheap suit. While these things were there i felt it was nit picking rather than glaring. With that said I am in need of 2 killer suits, and at least 5-7 great ones. And with my boss saying he will cover half the tab should I decide to do so, I was running out of excuses. (except maybe that this whole thing is going to cost me more than my first 3 frickin cars...combined) Enough with the back story...onward to Brioni. This is where the boss says I need to go to start. I look them up on the internet and pretty much every one says they are the finest suit money can buy. great (I can feel my wallet shrinking with every step) The store is big and right in the middle of rodeo drive. I walk in excited because A: yes its expensive, but looking on the bright side I'm getting 1/2 paid for by some one else and B: Its the first time I'm going into a store like this to buy something. I wander the store aimlessly for a good ten minutes as no one even makes eye contact with me, the whole time though there is this one girl with in stones throw folding clothes or adjusting a display. Eventually I start touching stuff and the girl comes rushing to my side and says "if you need help finding something just ask and refrain from touching the clothes, we don't want you to get them dirty" Ok... I didn't know I was in the Getty, and nor, that I was an 8 year old with hands full of guck. Strike one for this place Next I ask for my size and she takes a look over me and says I'm wrong I need one size bigger. I do have broad shoulders but a small frame, So I give her the benefit of the doubt. That of course did not fit quite right, yet she insisted it was fine. I asked her to grab the size I asked for originally and she says "we don't have it in that jacket" Ok...do you have it in another similar suit? She goes and fetches a suit in tan (the suit I was looking for was blue, so much for similar) I try it on for size and voila...It fits better. I am of the opinion that the lady recommended the wrong size because they didn't have the right size, She cant make a sale if you do not have the right size. Strike two. I decide at this point that I'm wasting my time here, Im not going to wait for strike three. The 2 suits here would have cost 11k+ yet they treated me like I was wasting their time. When she felt like I might be a sale I get the same treatment I do in a car lot, where I'm being lied to and directed away from what I came for. I must say the suits were exquisite...but the whole thing felt like I was dealing with a car sales man. oh well, I guess im back to square one. read more

This store, Brioni in Beverly Hills, is probably the only one I enjoy shopping at. We all know about the quality of Brioni products, but the customer care is unparalleled. You will always be in the center of their attention, they will know you personally, they will value your time and you will never be pressured to buy anything, that you are not 100% sure you need or you want. Especially, William, who is the sales representative that is taking care of my needs, is more than just great, he knows what you need and will always be there for you. Great store, great staff and the best sales associate. I would give them more than 5 stars if it was available. I am vey busy with my practice, but they even send me my clothes to my house to save me time. Alteration will make your clothes just like it was never touched. Thank you. read more

I probably had no business being in Brioni. I didn't know they made the finest suits, or carried the price tag that deservedly accompanies that quality. I was simply looking for a tie for my wedding. Sheila helped me find the perfect tie (and pocket square), and the customer service from Sheila was probably the best of my life. Even after she figured out I wouldn't be buying any big ticket items that day, she still brought out celebratory champagne for my fiancee and me, told us all about the company and their suits, and even followed the sale up with a thank you note later in the week. I only hope that I can someday return the favor by buying one of their gorgeous suits from her. As Ferris Bueller would say, "if you have the means, I'd highly recommend picking one up." read more