I'm so disappointed in the issues that are now happening at Harris and how they have handled the…read morecare for animals in response to speaking up about concerns. Harris first dropped my sister as a client when she filed a complaint about lack of timely communication in an urgent care situation. Harris then waited for two months after I posted this review to drop me as a client; they did it when I emailed to get a refill but had fulfilled a different refill the week prior. Julie Keen, the owner's wife and not my animals' vet, noted in my chart that I posted a bad Google review and should not be seen. Harris also dropped my mom when they saw my Reddit post sharing all of the details of this situation. My original review concerns: My cat had an emergency appointment with Dr. Graham and was diagnosed with pancreatitis. I was sent home without any follow up instructions or pain meds. He continued to get worse over the next day and when I called to ask for pain meds and question why I wasn't given them in the first place, the vet claimed I denied pain meds. The receptionists acted like I was irate and screaming at them when I called trying to get my cat the meds he needed to actually improve. The staff expressed concerns that they filled the medication wrong at check out and my mom had to explain how the med was originally filled correct and explain the dosing label to the staff member that was attempting to change how it had been filled. In two different incidents, my primary vet never responded to an email I sent about a dietary consult. My primary vet also didn't respond to me when I reached out to discuss what follow up was needed after an ER visit for my dog due to a new neurological incident. I had to edit my review to make space for the update. In my previous review I gave details about my sister's case and explained that the receptionists claimed she threatened them and called them the r word on the phone when she expressed her concerns about very delayed communication with an urgent medical need. Harris's response is commenting on that piece of the review when they say they do not tolerate mistreatment. They also accused me of threatening them and calling them liars but I recorded the call to prove what was actually said.

My step mom Brittany L. works here and I think this place is overall a great place! Whenever I come…read morein the staff always greets me and find a way to make me feel welcome, the staff here are great and take amazing care of our dog! Love this place infinite/10!

Tried to make an appointment for my 3 year old dog. The lady at the front desk said they need to…read morehave her medical records sent to them for them to review and then they will call us to set an appointment. I offered to send her vaccination history since that is the only time she's really been to the vet in the last 3 years because she's been healthy but she said that wasn't sufficient & that they need me to call my old vet and have all medical records sent over. Ridiculous policy. No thanks. Not looking to jump through hoops to take my dog to a vet. Crazy.

Talked into a blood test for $80 for my dog, as I'm walking out, they did not tell me the results,…read moreI had to ask, of course it came out perfect. Total bill was $500, they made me feel like they were doing me a favor, because the bill was only $500. The girl stated oh I told the Dr that you were having problems with your air conditioning, like we were morons, so does that mean they would've talked me into more. 20 years, with several pets, and my husband upset about a double charge on our bank account, so he called was laughed at, and then told that our pets/dogs are no longer wanted, because he got loud with them. Pathetic, to say the least. Now what with our dogs, their files, if they get sick, have to start all over agin. Very professional business, and it's actually downright scary! Stay away, they do not care about the animals.

We LOVE Dr. Rydberg and his staff. The good doctor is incredibly knowledgable and our horses, dogs,…read moreand cats love him! Thank you, Dr. R, for all you do for us!

Had to find a vet in the area for an emergency situation with our dog and we were very pleased with…read morethe service of Dr. Rydberg and his staff. Place is true country Little House on the Prairie style and we appreciated his attention to care and not gauging us in $$. Thank you!

It took 3 visits to diagnose my dog with ringworms. To add insult to their misdiagnoses they…read moreproceeded to charge $90 per 3 month medication. I checked Amazon during the 2nd cycle and it cost $30 per dose. I was upset and I let their new, unexperienced vet know how I felt. Fly forward 15 years and my current boy had been experiencing rashes and scabs. The owner of the richmond vet clinic told me on a phone call that he wouldn't offer care for my sick dog because I "upset" one of his new hires over 15 years ago. If you feel like being ripped off, by all means, frequent this fraud of a veterinarian. Personally, I wouldn't trust them with a garden slug.

My first time there, I was a bit nervous. My dog don't like going to the vet. He was a bit scared…read morewhen at the beginning but he relaxed after a bit. The vet was great, gave me pointers what I should and shouldn't do with my dog. It was very helpful, he showed care for my dog. Since my dog is big and intimidating. I highly recommend this place if it is your first time.

Been coming here for years. Great vets and reasonably priced. First come first serve. That can be…read moreannoying but worth the wait.

Dr. Kerry Ryan…read more.. Incomparably Great!!! Clean all..Pull 3...No More Bad Breath for for 10 y.o. recently adopted Binx...

If you are not Caucasian you won't be serviced. Seemingly . We visited twice with our kids and were…read morepractically ignored . We were rudely instructed to fill out the application we named the cats we wanted on the application. They communicated that 2 were unavailable. We choose the third the second time we come to get it we are ignored again then finally told that none of the kittens were available that they were sick. Then watched them give each of those "sick" kittens to people of non color and go back to ignoring my family . Disappointed my kids . And we were never greeted

We adopted our first pup, Stella (pup) back in 2016, then Penny (pup) in 2017, and most recently we…read moreadded Brody (kitten) to the pack! The staff really impresses me with their knowledge of the animals - their needs, wants, personalities. Not only have we adopted many animals over the past few years (also a pup, Roxy, from the CACC), but our family decided to start volunteering at the rescue as well! Be patient, this staff is amazing at connecting people with the right fur-babies. Thank you for all that you have done, and continue to do.

I went to Dr. George for many many years at another clinic. When he opened his own place, it was a…read morelonger drive for me. Circumstances are now that I'm in need of making a change and driving farther to return to the clinic. I recommend Dr. George if you are looking for someone who's personal and is caring towards your pet. I have Great Danes and he was always so respectful and understanding with my breed.

I've been bringing all my pups here for many years, and I couldn't recommend this office more. Dr…read more George and his staff are caring, knowledgeable, and actually listen to you. The facility is clean and safe. My two girls love coming here, and I always trust that the staff is doing what's best for them. When one of my pups had to cross over, Dr. George and the staff was absolutely amazing. I wouldn't want to go anywhere else with my animals. Appreciate the staff there!

It's been a few years so I thought an update was in order for this team of amazing people…read more When we moved to Lake County from McHenry it was a really hard thing for us to change vets. But logistically it just made sense to have a closer hospital relationship with our aging Bernese. Well...luckily we did that, because I cannot imagine life without the AHLV team now. Not just for their cute videos, the community fundraisers for socializing with other pups/people or the love for their team, but the utterly amazing intense respect and appreciation they have for the animals that come into their lives. Tear jerker time...Our oldest girl Tonka three years ago contracted Lyme disease. The full big girl version with lameness starting. We do not have human children, she is our little love filled fur baby. Dr Unger, Grace and Matt all gave me updates and not just "updates" it was with so much understanding and genuine care for our family that my scared/angry/sad/panicked momma heart actually felt comfort in our decisions and the best course of action to treat. I knew and understood everything that could and should hopefully happen. Their amazing staff brought my girl back to nearly untouched health and I still tear up thinking about it. We were lucky. But luck is only a very small part of it. AHLV is the rest of that piece. We are now a few years later and have our new "little" Leonberger pup that is of course going to them. With covid it's been interesting to say the least not being able to walk in with our pup. But I tell you what, when Grace's smiling face and Brittani's bubbly self bounce out of the door they are definitely aware that a 70lb 5 month old Puca is ready to rocket out into their arms with kisses coming very shortly after! Thank you everyone at AHLV for helping US through an incredibly scary thing with grace and patience and for all the care you show for even the normal appointments. I can't imagine in any way taking our Tonka and Puca girls to anyone else's arms.

Crazy expensive!! I think they are under private equity now, hence the major price hike up for a…read moresimple vaccine shot and other random stuff they keep pushing. I'll be looking for a locally owned business.

They have taken amazing care of my pup, Sophie, since she was just a baby. She had many issues when…read moreI first got her. And they helped her every step of the way. She is almost 5 now, and she is thriving!!! They are the kindest people, and show so much compassion. I wouldn't go anywhere else. The one time I did, I ended up back at Lakeview begging for their help. They did everything they could and got her back on track. I LOVE LOVE LOVE Dr. DiCarlo and her entire staff. Sophie and I thank you so very much.

Dr DeCarlo and staff are amazing. I have had nothing but good experiences here and will not take…read moremy pets anywhere else.

This is a wonderful veterinary clinic. You can tell that everyone really cares. They're prompt to…read morereturn any text messages or phone calls and don't make you feel like you're imposing on their time. They also follow up after appointments to see how everything's going with whichever cat I brought in. Other pluses is that staff turnover seems low so that's a sign that the employees are happy whereas some vets always seem to have different staff. I'm so glad that I started bringing my two kitties here.

I recently switched over from a vet nearby to Good Life Veterinary Care. And I'm so glad I did!!…read moreUnfortunately because of Covid 19, they are making anyone with an appointment to call from your car after parking outside the office. A friendly staff will take down all your information and then will come get your fur baby from you at the car and bring them inside to see Dr. Estrick. Once they are inside, Dr Estrick will call you on speaker and will go thru the wellness exam. She was very thorough during the exam with my two dogs. Any questions I had, I mentioned to her and was given an explanation. I did not feel rushed at all. She took her time and made sure the dogs were healthy. Our dogs also had to get vaccines and routine bloodwork to check for heart worm. Pricing is reasonable compared to my old Vet. The staff here are super friendly and welcoming and you can tell Dr. Estrick genuinely loves her job and helping animals. Also, they are prompt when emailing results of bloodwork. I didn't have to call them to ask about the results the next day after waiting all day like my previous Vet. So far, I am very happy with my experience at Good Life Veterinary Care and highly recommend them!!