Dr.Gerrity and the BCV Team are extraordinary! The fur kids have been coming to Dr.G for at least…read morea decade and we could not dream of a better Primary Veterinarian. We have been in for a looong list of things that consist of general routine check-ups, emergency type situations, orthopedic issues, eye issues, senior issues, and treatment for terminal diseases and end of life comfort care. I feel more than confident in saying, the BCV Team can truly handle any and every situation with extreme professionalism and a heartfelt and genuine care for your "kid". In the rare event that another physician can provide better expertise, Dr.G will gladly refer you out to only the best and she will track the status of your fur kid every step of the way. I have received followups from Dr.G at 10pm and voicemails at 1:30am, just to personally provide a status update and help put "mom" at ease.

Went in to buy some can food there. Four assistants but not one could get their butt of the chair…read moreto help me find it. No variety cases. Being hit with an insane total I found out that if I use the single cans sitting there (in a mess) to make up a case with several flavors I get charged the single can price. Can price for a small can one flavor case is $2.37. Putting them together myself for more than one flavor it goes up to $2.79 each. I changed and chose two cases / single flavors. $4.11 extra for paying with my card. Checked with the person I was buying for and she was horrified too at their extortionate prices. Decided to return the cans - unopened cases bought two hours earlier - and they made like they were doing me a huge favor. They are not returning the card processing fee. They charged me immediately but I have to wait 3-5 business DAYS for my refund. Dr Gerrity makes $8.3 million a year and yet apparently still has to extort naive customers. Because we are blind and easy prey when it comes to our pets. The vet assistants were all very nice and polite and had ABSOLUTELY NO interest in making ANYTHING RIGHT. I sincerely recommend staying away from there.

I've had a couple of cats in my life... Only one had had diabetic symptoms…read more I'd taken him to the vet clinic in Saratoga - I'm not gonna mention them by name. The point is, Dr. Gerrity is much more advanced, in terms of modern technology. I've had my cat - Max - for over 10 years! He's my savior! Yet, he was diagnosed with diabetes a year ago. He'd never been diabetic before. But, he was prescribed a "Vetsulin " by the clinic. The clinic is kinda far from where I live, so every trip there was a huge disturbance to Max. Then, I'd discovered Dr. Gerrity, who was within less than 1.5 miles away. She recommended that I put a blood glucose sensor on Max. Which I did. She had also prescribed a different Insulin type for him. And what do you know? After only 3 injections, Max went into remission!! It had now been nearly 3 weeks - and I didn't have to give him insulin!!! That's after over a year of him being on Vetsulin, which didn't do anything for him. So, I'd say, Dr. Gerrity knows a lot more about how to keep your pet healthy and safe. She seems like someone who GENUINELY cares about your pet! Be it a dog, a cat, or anything in between. I know I'd trust her with my own life. If she cares THAT much about my cat - absolutely, YES!!!

Dr. Gerrity is a great, well educated Vet. (U.C. Davis). We are lucky to have the peace of mind we…read morehave with our smart and knowledgeable veterinarian in our small town of Boulder Creek. She understands the unique needs of domestic animals living in the mountains. We have every confidence in her and her great staff. I am looking forward to her completing the renovations on her building. Thanks Dr. for being there for us and our pets.

When it was time to say goodbye to our sweet 12yr old German Shepard, Hannah, we knew having an…read morein-home option was a must for our family. Dr. Maria Kuty was such a blessing during a difficult time and her staff was responsive and understood that we were making a very difficult decision. She arrived on time, and walked us thru the whole procedure, which helped us know what to expect. Even though we feel so raw inside, we know having Maria by our side and her care for Hannah meant the world to us.

Dr. Kuty was so gentle and helpful with helping our sick cat pass peacefully at home on his…read morefavorite bedding with me cuddling him. This is so much more civilized than having the vet experiment on your dying cat and then have to put him to sleep in an operating room without you there.

For everyone on here, leaving reviews of one stars because you had to wait two hours for an animal…read morethat was not seriously hurt....y'all need to check yourselves. This is an emergency room. When was the last time you went to a human emergency room and didn't have to wait more than two hours? The only cases that don't have to wait two hours come by ambulance. This place is utterly amazing. The staff is super professional. They take care of everybody wonderfully and yes, just like all medical whether animal or human, they are desperately understaffed. Let's give a big shout out to these amazing caring professionals Dr. Macy Dr. Akol, Dr. nicki Dr. Lahue, Dr. Kalff Dr Pressel all the doctors I forgot and the best nurses in the entire world. I've been coming here for over 30 years and only receive the best, most attentive, kindest and gracious of care. Folks need to understand how long things take and what the word triage means. I am disgusted reading one star reviews from people with no concept of how much time good thorough animal care takes and how much things cost. An estimate is an estimate they have only ever charged me for what was needed. They are utter professionals, a very highly regarded facility and quite frankly all you people that are sending in one star reviews don't deserve their service or care. Leon loves Pacific & Santa Cruz Vet so much!!!!

Let me start by saying I have the utmost respect for vets and their staff. Vet care is a tough…read moreprofession. I am a seasoned dog owner who has spent many hours and has had many visits to the ER over the years. However this last visit was brutal. We arrived at 830 am and didn't get fully seen and discharged for 12 hours ! 12 hours is insane to make someone with a sick animal wait. At least be up front on check in and say. You are likely looking at 5-6 hour wait. At least that way you can make a call and decide to not put your already sick animal through more stress. I get how triage works. Most pressing cases are seen first. But to have us come back into the exam room several times just to sit and wait for at least an hour or more each time is wild. The tech calls me and ask me if I've left and I say no I'm right outside and by the time I've come in they have forgotten about us and stick us in an exam room only to sit and wait another chunk of time. The vet was lovely and she helped diagnose my dog and set up a treatment plan. That was the only plus.

We'd give Dr Reed 10 stars if possible. From affable Dr Reed to his friendly staff the overall…read moreexperience was professional, informative and efficient in a calm environment. Our boy was even relaxed!

We are just back from Reeds. They gave my dog extra 2 vaccines besides rabies, and my husband…read moredidn't even know why. They did a very poor job on explaining and just gave shots to make money. The front desk kept talking over me, didn't let me finish talking. I will not suggest their service to other people and will not go back.

Good selection and fair prices. staff is friendly and…read moreknowledgeable. I have not tried the bathing area yet.

Me and my family always take our Mocha here for nail trims. They're always so sweet and they gave…read moreher a little bandana after that we love to keep on her now! Thanks

My cat was feeling unwell and luckily the team was able to squeeze her in for the same day after a…read morecancellation. The doctor was great and gave very good advice and led us down the right path. Given the location and services I'd recommended highly! It does feel like it's a bit pricier but worth it!

Neither your pet nor your wallet are safe here. Misdiagnosing/medical error is reason enough to…read moreavoid any vet. The less than honest billing is the cherry on top here. For a vet practice, having friendly and professional staff and clean facilities is table stakes. One would expect competence and honest pricing as well, but not here. There is dangerous incompetence with the medical care, and deceptive/overbilling (as much as 70% higher than other vets I got quotes from for the same procedure). For one, the vet (won't name out of respect) misdiagnosed a clinically significant cardiac condition of one of my dogs (2 other vets disagreed with her). I gave her the benefit of the doubt and came back with my other dog, for whom she also misdiagnosed a chronic joint condition. She also insisted that we extract a tooth due to a (possible) infection, and two other vets confirmed this is not necessary and that the tooth is not even dead. The vet simply lacks nuance and sophistication in understanding and navigating conditions and treatment options, and I did NOT feel safe letting her put my pet under to perform any procedures. Had I trusted this vet, my dog would be unnecessarily missing a tooth. I also confirmed over multiple conversations/emails the unscrupulous billing practices designed to avoid scrutiny. They provided me three different estimates for the same procedure, where the exact same line items were priced differently in each estimate. When asked, the employee could not explain this and kept making nonsensical excuses that made me feel like I was talking to a wall (or she thought I'd be too stupid to keep pressing). They refused to provide an itemized estimate for a procedure that I could submit to insurance. They explicitly said that if they were to provide such a receipt, they would have to charge me 85% more (confirmed both on the phone and over email). They'd provide the exact same services, but if they have to provide transparency into the billing, they would simply double the bill. They simply would not break out the costs of different medications/procedures as needed for insurance unless they doubled the price. I went to two other vets and neither had issues providing this kind of pricing transparency. Go at your own risk.

I guess I'm not the only one who thinks this place needs work. Your last 4 reviews are all one…read morestar!!! You need to fix this place or get out of the animal business. Even the staff is bad. But of course, the doctor hired them so it makes sense. I went in to get flea medicine the other day and they wouldn't give me even one dose because I haven't done a yearly exam. I was overdue a few days!!! I have never been treated so poorly. I emailed them and Samantha who is the office manager emailed me back and basically told me they would send my records to whomever I was moving my cat over to. Of course I would leave. You guys are nasty people who are money hungry. You don't care about animals. My cat has never been diagnosed correctly. Not once! Good riddance.

I am so disappointed with Quito. Your receptionist Diana hung up on me after making a rude comment…read moreand tone of voice stating,"THIS IS A PLACE OF BUSINESS MAM." My cat was feeling heavily stressed and sick, so naturally I was on the emotional side this morning. Before even going in to be seen, over the phone, Diana was giving me all these estimates that gave me a shocking response because it was so expensive. It's hard times out here. It was absolutely unnecessary to respond the way she did to a customer where I have brought all 4 of my cats to and have spent lots of money at. I understand you are a business but you didn't have to make me feel worse than I was already feeling. Thank you for showing your true colors. You have completely turned me off to this vet and when I stated I will not be doing business with them anymore Diana also said ,"good, don't then." I work in customer service and my advice to you is retrain your employee. At least fake that you care. Horrible experience and you best believe I will be spreading the word.