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    Broad Street Tires & Auto Service

    4.2 (5 reviews)
    Open 8:00 am - 5:00 pm

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    Discount Tire

    Discount Tire

    4.3
    (48 reviews)

    I had a fantastic experience at Discount Tire in Chattanooga! I'm a native Tennessean in from Los…read moreAngeles on business when I realized I needed new tires and wheels before my cross-country drive back west. Ethan was a total pro from the second I walked in. He took the time to show me every option and gave me a great deal. He even went the extra mile to call the Atlanta hub to make sure my wheels arrived before I had to hit the road. The wheels arrived exactly on time, and the tire pricing was actually better than the local wholesale clubs. Huge thanks to Ethan for the help and Corbin (the manager) for running such a tight ship. If you need tires or wheels, ask for Ethan!

    15 Years of Loyalty. 9+ Hours of Waiting. And We're Seriously Disappointed…read more After more than 15 years of doing business with Discount Tire for our family's vehicles, we never expected an experience like this at the 1821 Gunbarrel Road location in Chattanooga, TN. What should have been a routine visit turned into an over 9-hour ordeal. What's even more disappointing than the wait was the lack of communication, ownership, and customer service throughout the experience. We understand businesses get busy and problems happen. What matters is how you handle them. After giving Discount Tire our business for more than 15 years and trusting them with our family's safety, we expected much more. We are now waiting for the Discount Tire corporate office to contact us so we can personally explain what happened. After 15 years of loyalty, this experience has made us seriously question whether Discount Tire still values customers who have stood by the company for years. More than 9 hours. More than 15 years of loyalty. One experience that changed our perspective. We truly hope corporate takes this seriously, investigates what happened, and understands how easily one poor experience can damage years of trust. Stephen, 08/13/26 the link you sent isn't working when clicking on it as of 8:26AM central time this morning to share more per your request. Mr. Johnston

    Tire World & Auto Service

    Tire World & Auto Service

    4.2
    (21 reviews)

    Always accommodating with appointments..great service and I trust the staff !…read moreI will continue as a customer for long time.

    If anything should happen to my car in the next 3 months whether it is wear and tear or otherwise,…read moreI will be contacting a lawyer and I will serve you with papers. I brought my car in on a Wednesday morning for routine maintenance--an oil change, coolant flush, tire rotation, alignment, and a tune-up. I was quoted around $650, which seemed fair. An hour later, the shop called to say my valve cover was leaking and the total would now be about $930, which I approved. They ordered what turned out to be the wrong part, and by Thursday they still hadn't touched my car or updated me. When I called, they told me the correct part was on extreme backorder and that the cost would now be around $1,040 because they had already taken my car apart. After speaking with the manager, Steve, he agreed I wouldn't be charged labor for the valve cover or gasket since the mistake was theirs. I only paid for the $30 gasket and reminded them of the remaining services I still needed, many of which they had not done despite having my car for over 24 hours. The next day, they told me my alignment couldn't be completed due to loose tie rod ends, and later said my car was finally ready. When I arrived, I paid for the completed services, but upon checking my receipt, I noticed they had charged me around $55 for the valve cover gasket instead of the $30 both the tech, TJ, and the manager had stated. After confronting them, the manager refunded the difference. The entire experience left me distrustful and frustrated, and I will not be returning to that shop.

    Broad Street Tires & Auto Service - tires - Updated August 2026

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