I visited this salon for a Brazilian wax because it was rated 5 stars here on Yelp, but a 5 star…read moreexperience it was not. It wasn't horrible, but it was definitely not anything special. I will say that Lex was hospitable and fast, the service only took about 30 minutes. However it was disappointing on so many levels, starting with the tacky fake plants outside. The bathroom was cute and clean, but as I walked back to the appointment room there was a bunch of junk stacked by the wall, and the appointment room was brightly lit with uncomfortable paper bedding. I am used to wax spas using nice soft linens. When my wax was over she left the room and did not offer me any sort of wipe to clean up with (as is customary in my experience) and also missed quite a lot of hair in the back. When I met her at the register and told her about this she did offer to go back in and fix it, but I really didn't want to bother with going back into that gross room and undressing again. Typically at a wax spa you would be offered a hand mirror to check before they actually leave the room and have you get dressed again. I was also disturbed by the fact that there wasn't a sink or even hand sanitizer in the room. I can only hope that she was going into the bathroom between clients to wash her hands but who knows! Anyway, definitely would not return. Not for me.

Amazing experience for a first timer! I had DeLane and she kept me calm told me what would happen…read moreand how much pain I'd expect. She listened to my needs adjusted the experience to meet those needs and in the end I am softer and hair free! Thank you!!

I just moved to Cleveland in August so I've been looking for a place that does eye brow threading…read morefor a while. I did look at previous reviews on Yelp and I do agree that Laila does a great job! I called on Tuesday night and she got back to me the next morning via text to schedule an appointment for the following day. Her place is not hard to find, on the 2nd floor above Starbucks in Legacy Village. Parking meters not expensive- I just put a quarter in for 30 minutes. Upon arriving, Laila greeted me and was very nice. She asked if I had had threading before or if it was my first time and I explained that I have been threading for 2 years now. She had me lay down on her table and I explained that I wanted my eye brows kind of thin but since my eye brows are kind of straight I wanted a small arch towards the tail end. She worked very quick and paid attention to plucking the stray hairs. After she was done she showed me a mirror to look and if i wanted any changes she could do it as well. I am very happy about the threading and how my eyes turned out. Just for this one session it was $27. Granted it is waaaayyy more expensive than what I'm use to (I paid $7 + $3 tip in Houston) I would recommend Laila's business to any lady who's interested in getting threaded.

I have been with Laila for almost 10 years. She is absolutely amazing at what she does and is…read morealways very accommodating. I will not let another person touch my brows.

I am very happy with my visit here! I mean, I have never had a bikini wax before. If anything,…read moreafter this experience, I don't know why people are so scared of them. Nicole is pleasant. The place is clean. As she told me, anywhere you have a hair she can wax. Scheduling was such a breeze. I actually needed some special accommodations, and she did not make it seem like a burden. I would come back for my future waxing needs!!

Tl/dr: Too spendy for what it was. And let me preface this by saying I was obnoxiously in an…read moreill-timed work meeting on my phone the entire time. It was ok. I guess I expected better? Quick, efficient, but lacking a couple things I expected... like, she didn't wax my happy trail (included in a full Brazilian usually, right??), and she left me with a bunch of wax stuck in my butt crack. When she was done she tossed the modesty towel onto my crotch and left the room without a word. Which was either considerate, or not? I'm like... are we done, then? Oh, ok. Guess we're done.

Love love LOVE this place. It was cozy and warm. Decorated beautifully and I just felt at home, so…read moreI took off my shoes. Lol! I went in for a Brazilian that I purchased on Groupon. It was fantastic. Quick and painless, she really knows her stuff. She even gave me a quick foot massage because she heard that my feet were bothering me. Seriously, what an incredible place. Nice conversation and a beautiful attitude. I can't wait to return!

This was my first time at this location. I was gifted a certificate for a 60 minute massage with…read morefoot acupuncture. This rating is 3.5 stars rounded up to 4. First impression was not so good. I called to make a appointment and left a message. I later received a text to schedule. I asked for specific dates and times of availability and hours of operation and wasn't given a clear cut answer. I then asked for availability "on my only day off that week" She responded with what about the next day, which of course was a work day for me. After a little back and forth, we figured out a date and time. Upon arrival, I was met with a closed door. I rang the bell and was approached by behind by a lady and I advised I was there for my appointment. I was let in and told to come into a room. I was not asked for my name or my problem areas or preferred pressure. I was not told what to expect either, so I just went with the flow. The actual massage was really good and relaxing and the location was very clean The massage therapist did at least talk to me at the end, but just to tell me to pull up my groupon, tell me about other services and wish me a good day. All in all, customer service stuff can be taught. The actual service was great so I would return. Maybe they can earn a 5 star next time.

I took my son here for a massage. We have had massages here in the past. This time we had a new…read moremassage therapist and let me tell you. It was the worse experience. It made myself and my son so uncomfortable that we left after the consultation got very weird. I am thoroughly disappointed that nobody from management called me. This was on Sunday and it's Thursday evening. Ladies and gentlemen used to be the place to for supreme experience and top notch service. Sad to see it's a place I would prefer not to return. Extremely disappointed.

My first visit was so disappointing. I asked the stylist for a shag and even showed her pictures…read more She seemed to understand and I was expecting a minimum of 2" cut off all over to achieve this cut but all she did was blend the layers I already had, barely cutting off any hair. I made several comments that I wanted it much shorter and that she could maybe take a razor and take out some of the bulk, but all she did was gaslight me, make excuses, telling me my hair already has a lot of layers. I was never offered the complimentary hand/ arm massage which was a disappointment, and I walked out with the same bad cut I came in with. After much thought, I decided to call to request either a refund or a redo with a different stylist. I'm glad I called because they were able to match me with a master stylist a couple days later who gave me the exact cut I wanted. Holly was so wonderful, and she really listened to what I wanted. I will definitely be going back to her. I gave them 4 starts because my initially visit was such a nightmare and I had to go back.

I don't even know why I'm responding to a comment by Anna B. one year ago, but I feel I must. I…read morehave never experienced Service the way you would describe it. Everyone receptionist and manicurist included have always been polite. I have a question in addition to my previous comments: why on earth would someone bring politics into an issue about having her nails done?

I requested a manicure with lotion or oil for the soak. I did not want my cuticles nipped of my…read morenails filed really recklessly. My nails are beginning to split and peel so I need someone to be considerate of that and I make my request known. You would think a manicurist would know about aging nails and be considerate but not this woman. She was hostile and combative during the entire service even to the point where the receptionist looked at her a couple of times because even she couldn't believe how this woman was acting. Maybe she was a Trump supporter because that's how irrational she was. Well she doesn't have to worry because I won't be back. They don't realize how they impact their market. I have begun to take the time to do my own nails which is not rocket science by the way.

Thanks to Groupon, I was introduced to Idella, of IMA Divine Beauty…read more I try to patronize local businesses and small business owners as much as possible. The 60 minute relaxation massage and European facial was my much needed Mothers Day present. I feel so relaxed and my face looks bright. I was a tad nervous about the blackhead extractions, but I survived. Beauty is pain, right?! It was a nice break from the craziness that is my life. I plan to come again, and you should too! It is located inside Pampered Nail and Face and is by appointment only.

From the owner: Services offered: -…read moreFacials - Dermaplanning - Microdermabrasion - Option to add high frequency - FAR Infared Sauna - Massages - Body treatments - Full waxing services We are passionate about your well-being. We are dedicated to provide you the ultimate pamper experience, receiving the best results through Skin care treatments, Body Treatments, Waxing, and/or Relaxation Massages. We are happy to be of service.

Since my first Brazilian sugaring experience with Cassie, I've pretty much had a standing…read moreappointment with her. While I would never describe getting a Brazilian as pleasant, it's certainly bearable, short-lived pain. Cassie is so sweet and super personable. We literally have entire conversations through the whole process. I also spring for the vajacial after each session to get a skin treatment and any needed extractions. I was very nervous to go for my first time but Cassie, I'm sure, has seen a lot in years of doing this. I've never been made to feel uncomfortable about my lady parts lol She's body positive and very professional. Her space is clean and nicely appointed. I would really like to add facials and skin care to my self care routine soon. Highly recommend her!

3 years w/ Cassie -- the only person I let torture me for 40 minutes. As easy breezy and…read morecomfortable as a Brazilian can be. Love to see the growth of her biz and team, the only con is that she's now booking 4 weeks out!!!!!! 12/10

Heavenly experience! I love the decor and relaxing quiet room beforehand, and my massage was…read moredivine. I definitely recommend Jessica!

Beware - you'll be asked to change your appointment multiple times, unfortunately if you're…read moreemployed and trying to book around your work schedules, this isn't the place to go to. I booked a couples massage for our anniversary several weeks ago and just got a SECOND request from them to reschedule. I explained that we both work and already switched our schedules once to accommodate a schedule conflict THEY had and asked if there was some way we could keep this scheduled time. They really weren't willing to help. We've been going to this spa for years for different services. I've always recommended them to others but not anymore.

I began going here about a year and a half ago and was a bundle of nerves. I had read online…read morereviews, so I saw Alexa, who talked me through the whole procedure and was very nice and professional. I now have a wax pass and go every 4-5 weeks. I've seen a few different girls due to my changing travel schedule, and each one has been terrific. I now see Gabby and she is awesome. I never wait more than 5 minutes and the place is very clean and professional. Jordana is the manager and she has excellent customer service skills and recruits others to be the same. I purchase the Slow It Body Wash and the Glow cream and the after wax gel and I love all of them. If you ever purchase a product that you don't love, the manager stands behind your satisfaction and will make it right. They have regular promotions on services and products and they do a great job. I would not go anywhere else!

This European Wax is a consistently very mediocre experience. Due to the operations at this store I…read moreprobably won't be going back. It's not an experience that I'd like to repeat. My aesthetician was very pleasant and friendly. But the wax didn't go as it usually does. The wax was too hot. The after cream wasn't applied despite my skin being red. She didn't really check with me on any concerns - such as whether the wax was too hot or if I liked my brows. It was very speedy visit without focus on quality. There was no after work on my eyebrows with twizzers whatsoever. As always after European Wax visit I went over the work with twizzers later. No one asked me whether I liked my eyebrows or experience. Their work is always so minimalistic for being experts in waxing. The waiting room was filled upon my arrival. There were five other clients waiting, none looked pleased. At one point there were not enough chairs in the waiting room to accompany all guests. Few guests asked about their appointments running late, multiple were called to inform them about the news (with no definitive time to arrive). Some disgruntled guest called in. From the conversation it was evident that their discount wasn't applied and will not be honored (for a referral). They also were apparently burned during an appointment. One of the clients walked out with clear wax residue on her leg. I've witnessed so many problems in my short time in the lobby that it was overwhelming. Prices went up and were corrected on the menu. The salon posted new rules everywhere. No client looking for higher end-ish experience wants to be surrounded by so many rules and signs. It's not tasteful or relaxing. Here are all the new rules. There are no pictures allowed on their premises including the lobby or rooms. Guests with kids under 8 years of age must take them back to the room during the appointment. I can't even imagine how this works to be honest. There is also a rule that if you're in the bathroom, this time counts against your grace period. So it's possible that you won't be admitted to your appointment even if you're physically at the location. I practically live at different salons and I have never seen anything as strange. I didn't want to read the rules but they were everywhere! I used to like European Wax because it was a quick get in and out, nice place, but it lost its appeal. Too many problems for less than average appointments. As always, I'm not impressed with European Wax. I'd rather go somewhere else next time.